1. Jhoanna D. Ignalig
Soldiers Village, Sta Lucia Pasig City
Mobile Phone: 0918-2775911
E-mail: jdami00@yahoo.comjhoanna.Ignalig@safeway.com
WORK
EXPERIENCES
ACHIEVEMENTS
RECENT
TASKS
PRIMARY
ROLE
Senior Business Systems Analyst
SAFEWAY MANILA
15th
floor Two World Square Bldg. Upper Mc Kinley Road; Mc Kinley Hill Fort Bonifacio, Taguig
City.
Projects
• Sent by our Safeway Company to US in 2015 for training about ACE application. These
includes, certification testing, SCO and Front End. Also been part of merger testing
(Albertson) for Veribalance with FSM.
• Handled reports in ACE project
• Handled Test Lead role in Payroll Check Cashing project for legacy application
• Been in Safeway for 12 years where main task is testing for project and POS release,
test plan and test cases creation, coordination with Manila and US counterparts and
RQA process improvements.
Test Packet Review Member
• RQA will prepare the lists of test packets for review and identify resources needed
to determine priorities.
• RQA will review each individual test case and identify the objective, functionality
tested, and transaction. RQA may reach out to the POS release team or SMEs to
get additional information.
• RQA will provide prioritization recommendation.
• RQA will provide the information from activities 2 and 3 prior to the discussion with
other resources.
• RQA will facilitate the meeting with the POS release team and SMEs to discuss the
test cases for review and finalize the priorities.
• RQA will update the regression library with the changes.
RQA Lead for Process Improvement
• Assess different test cases if valid for streamlining.
• Assess test cases if applicable in testing or not, if found out that these are not valid, will
put the test cases in other library and setup a meeting with POS release (US
counterparts) to have a final decision.
• Part of the Leads who decide for the one who handles the upcoming projects.
Test Coordinator
• Creating the POS release/Quality Assurance Test Plan
o Review TRD, TRN ID’s, TCL, and test cases
o Identify testing strategies and asses impact with project timeline

2. • Conduct the Test Plan Walkthrough
• Coordinating testing activities
• Reviewing test results with the testers
• Defect management
o Validating defects
o Creating defect reports
o Directing defect reports to the appropriate developer
o Conduct Defect Review meeting
o Drive for defect disposition
• Create and conduct Results Review meeting and sign off
• Clean up
o Facilitate the wrap up and lessons learned session
o Transition ID’s to regression
o Check test results of archive of all ID’s
o Update POS builds spreadsheet
o Update previous ALM ID’s that was deferred to your current release
POSITIONS
HANDLED
Backup Test Coordinator
• Takes over the role of a TC in his or her absence.
• Preparing for his current release at the same time since in the next release, he will be
the TC.
• Synchronizes his knowledge with the current TC.
Internal Test Coordinator
• Set up of the metrics at the start of the release
• Actively ensures that team status meets the target based from the timeline on a
daily/weekly and project long basis
• Closely works with the current TC to do allocation and distributions of packets
assignment to the team at the start of every release
• Updates and monitors Simulator template
o Coordination of Lab that will have simulator with payment cert team
• Asses and reassess testing strategy for retest when needed
Shift Lead
• Continuity of investigations for issues/defect every shift
• Assist shift mates with their issues, problems and challenges on testing
• Actively ensures shift mates status are on target on a dailyweekly basis
• Help the test coordinator filter out and perform additional investigations need for a
defect
• Create, review and sends shift turn over report and metrics are updated daily
o Make sure all information are accurate
o Updates Lab’s status based on availability
o Manages test media (Payment, special cards)
o Accounts for the All RQA USB
• Monitors call and text from the RQA people
• Calendar SL/EL’s
• Reassign test packets when needed
• Validate packets
o Priority based – Full validation
o Seasoned tester – Spot Check
Tester
• Perform Manual and Automated testing
• Edits Manual and Automated Test cases

3. • Do best practice investigation for issues and defects found
• Creates/drafts defect report
• View/review and update defects in ALM
• Image and configure labs including IP’s for inter divisions (Acronis and IP
configuration)
• Update and modify environment/files (New 10L, configuration files)
• Validate Test environment (Testing and lab Prep)
• Escalate/update next shift lead in case issue overlaps on the next shift
SEMINARS and
WORKSHOPS
PriceSmart Philippines
Fort Bonifacio, Global City
Vendor Relation Coordinator
• Coordinate with the vendors about the products they want for us to be demo’ed
• Provides update with the vendors about the strategies they need to do, to improve
the sales of their products.
• Do reports for the vendors based on the feedbacks that was provided by the
customers
Front End Staff :
• Process the transactions for the customers
• Assist in closing the sales and credit cards transactions for the whole day
• Process discounts for the customers based on what was implemented for the store
Robinson’s Galleria
2nd Floor, Ortigas Pasig City
Human Resources Staff
• Screen applicants and schedule them for aptitude and personality testing
• Administer testing and test results
• Interpret some personality test
• Provide lists of requirements for newly hired employees
• Conduct preliminary interview for rank-and-file positions
• Release checks for those employees who are already finished their contract.
• Prepare clearance, quit claims, R1A reports, certifications and uniform
summary
• Handles 201 files of employees
• Perform timekeeping for in and out of employees
Safeway Philtech Inc.
Project Management Fundamentals Training – June 6-7, 2016 Phoenix One Makati City

4. Software Test Practices Learning Session – August 15, 2011 Safeway Philtech Inc.
QTP Training – Feb. 25, 2010 Safeway Philtech Inc.
High Impact Communication Assertiveness: The Next Level Safeway Philtech Inc.
October 12-13, 2009
Delegating For Success – June 11, 2009 Safeway Philtech Inc.
RQA Team Development Workshop – Nov. 17, 2008 Safeway Philtech Inc.
ITIL Overview - October 10, 2008 Safeway Philtech Inc.
Basic computer Training - June 4, 2007 Safeway Philtech, Inc.
Customer Service Excellence - December 14-15, 2006 Alexander Consulting
Effective Presentation Skills – October 6, 2006 GuthrieJenses
Consulting
Management
Fundamentals of Software Quality Assurance - February 20, 2006 Phoenix One
RTT tool Training - February 20, 2006 Safeway Philtech, Inc.
Customer Service Excellence – Dec. 13, 2005 Safeway Philtech Inc.
Creative Problem Solving - September13-14, 2005 Alexander Consulting
Basic MS-DOS Command - September 22, 2004 Safeway Philtech,Inc.
Hardware&NetworkConfiguration - September 15, 2004 Safeway Philtech,Inc
TestingMethodology&Techniques-September 7,2004 Safeway Philtech,Inc
4690 Store SystemsTraining-August26,2004 Safeway Philtech,Inc
Communication and Interpersonal Skills – October 15, 16, 17, 2014 AMA
EDUCATION TERTIARY:
• Pasig City
Rizal Technological University
Bachelor of Science in Industrial Psychology
SECONDARY:
• Perez, Quezon
Perez Quezon Academy
PRIMARY:
• Perez, Quezon
Perez West Elementary School