Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Greatest employee
1. How to be the World’s
Greatest Employer
Presented by Randy Oliver
HollywoodCrawford
san antonio, texas
2. Two researchers at the Yale
School of Medicine found that
the inability to appreciate humor
can indicate emotional
problems.
3. Why would you want
to be one of the
World’s Greatest Employers?
4.
5. Recent studies indicate 30 to
40 percent of the working
population is unhappy in their
jobs to the extent they have
“checked out mentally and
emotionally.”
Joyce Gioia – President – The Herman Group
Management & Consulting Firm
6. According to the Marist College
Institute for Public Opinion the
most popular resolution this past
January (2004) was to
get a better job and
become a better person.
7. If government projections are
accurate, a labor shortfall
beginning in 2005 could
threaten the survival of
companies that fail to
prepare for it now.
Donna Oldenburg – Hemisphere Magazine
“Maximizing Performance Through People”
8. Happy Workers = High Returns
Based on studies
of Fortune magazine’s
Top 100 Best Places to Work
9. According to the Great Place to
Work Institute other benefits are:
Receive more qualified job applicants
Experience a lower level of turnover
Higher levels of customer satisfaction
Greater innovation and creativity
Higher productivity
10. Or maybe it is because
you don’t want to end up
like this . . .
11. Who do you think are the
World’s Greatest Employers?
12. So what does it take
to be one of the
World’s Greatest Employers?
14. Republic Bancorp # 5 – 2004
Approximately 22% (300 of 1360)
of their employees were awarded
trips to Aruba, Cancun or the
Dominican Republic
15. S. C. Johnson & Sons #23 – 2004
Company-owned & employee
directed 146-acre park -
includes a large indoor recreation
center, a spectacular aquatic
complex, child care center, softball
fields, tennis courts, a golf driving
range and a miniature golf course,
among other attractions.
16. JM Family Enterprises
#19 – 2004
Use of the corporate yacht & jet
Yoga & massage therapy
Dry cleaning & shoe repair
Barber shops & manicure services
17. SAS Institute #8 – 2004
77,000 sq. ft. recreation facility
Two on-site day care centers
Three on-site cafeterias –
one with a lunchtime pianist
18. Great Place to Work Institute
Trust between managers and
employees is the primary
defining characteristic of the
very best workplaces.
19. Don’t send mixed messages
like a sign at the front desk of
a country inn in England that
read: “Please introduce
yourself to your fellow guests
since we are one big happy
family. Do not leave
valuables in your room.”
21. “At the heart of our definition
of a great place to work – a
place where employees trust
the people they work for,
have pride in what they do,
and enjoy the people
they work with.”
Great Place to Work Institute
23. A note was hung on the hot air
hand dryer in the restroom
at work: “Push here for a
word from the boss.”
24. “Criticize in private using a
reasonable tone as though you
are trying to solve a problem.”
Bill Winser – Winser Doors
25. One should keep his words
both soft and tender,
because tomorrow he may
have to eat them.
26. However, communication should
be crisp and too the point. Such
as the sign seen in Chicago:
“WARNING! BEWARE OF DOG
ON DUTY – SURVIVORS WILL
BE PROSECUTED!”
27. Integrity
• Do what is right
• Tell the truth – always
• High morals and ethics
29. Fortune dubbed this company
the most innovative three
years in a row. They really
encouraged their people to
think outside the box.
1999 - #73
2000 - #24
2001 - #22
(Enron)
30. Respect
• Involves providing employees with
the equipment, resources, &
training they need to do their job
• Appreciating good work and effort
• Providing a work environment that
is safe and healthy
• Means that the work/life balance is
a practice, not just a slogan
• Soliciting and using their input
31. “Respect who they are
and what they do.
This would be #1 in my book”
Bill Winser – Winser Doors
32. “A good boss shows
appreciation. Let employees
know how much you value them.
Appreciation can be a simple
“Thank you for the nice job you
did at Mrs. Smith’s.” Everyone
likes to be thanked and praised.”
Jim Lett – A. B. E. Doors and Windows
1998 Joe Caputo Dealer of the Year
33. “Nothing you do for this
company, no matter how much
profit or opportunity may be lost,
is worth an injury to you.”
Todd Thomas – I. D. E. A.
34. “A good boss provides a
safe work environment.
Properly train your employees in
safe work practices.
Consider hiring an outside
safety consultant. Keep your
equipment properly maintained.”
Jim Lett – A. B. E. Doors and Windows
35. Fairness
• Economic success is shared
equitably
• Everybody receives equitable
opportunity for recognition
• Hiring and promotions are made
impartially
• To be fair, you must be just
36. “A good boss pays his
employees a fair wage.
Most employees work hard
for what they earn.”
Jim Lett – A. B. E. Doors and Windows
37. Pride
• Pride in the company’s reputation
• Pride in the company’s products
• Pride in their team’s work
• Pride in their job and individual
contributions
38. Camaraderie
• The workplace becomes a
community
• They feel they can be themselves
at work
• Socially friendly and fun
atmosphere
• Celebrate the successes of their
peers
39. Fish! Philosophy
“Work Made Fun Gets Done!”
The World Famous
Pike Place Fish Market
Seattle, Washington
Fish! By Stephen C. Lunden, Ph.D.,
Harry Paul, and John Christensen
40. “What word describes what
will determine our
happiness, acceptance,
peace and success?”
42. “Your attitude will determine
your altitude.”
“It is hard to soar with the
eagles when you’re
thinking, acting, and
walking like a turkey.”
John C. Maxwell
43. “Our attitude determines our
approach to life”
“For some, attitude presents
a difficulty in every
opportunity; for others it
presents an opportunity in
every difficulty.”
John C. Maxwell
47. 1. “Make the World Go Away”
2. “Raindrops Keep Falling on my
Head”
3. “I Did It My Way”
4. “Oh, What a Beautiful Morning”
Attitude Application
Which song best reflects your
approach to life, your attitude:
48. Raindrops keep fallin' on my head
But that doesn't mean my eyes
will soon be turnin' red
Cryin's not for me
'Cause I'm never gonna stop the
rain by complainin'
Because I'm free
Nothin's worryin' me
B. J. Thomas
49. “ It is not what happens to you in
life that matters as much as how
you respond to what happens. . .
Life is what you make it.”
Rick’s Rinderle’s Dad
50. A little girl asked her
grandmother how she felt.
She said she felt fine.
The little girl asked,
“Well, if you feel good, why
don’t you tell your face?”
51. Be Present
Give people your full attention
Listen, listen, listen!
Eye contact
Body language
52. One man said to his friend one
day, “My wife talks to herself a
lot.” His friend answered, “Mine
does too, but she doesn’t know
it. She thinks I’m listening.”
53. It’s impossible for a worthwhile
thought to enter your mind
through an open mouth.
56. What do over twenty of the
Best Places to Work,
including some former #1’s
such as Southwest Airlines,
the Container Store, and
Synovus Financial Services
have in common?
58. What is Servant Leadership?
“The Servant as Leader”
by Robert K. Greenleaf
The Greenleaf Center for
Servant Leadership
59. What are Servant-Leaders?
“The servant-leader is servant
first. It begins with the natural
feeling that one wants to
serve, to serve first. Then
conscious choice brings one to
aspire to lead.”
60. Simply and plainly
defined‚ servant-leaders are
people who have followers. They
have earned recognition and
respect.
61. Once a fellow called needing a new
door, but couldn’t afford one at the
time. His wife had just undergone
drastic cancer surgery and was
undergoing radiation treatments,
and was unable to get her car out of
the garage. They installed a new
door and operator at no charge.
John & Bill Mathews – J. B. Mathews Co.
62. Servant-leaders are a teacher‚ a
source of information and
knowledge‚ and a standard
setter‚ more than a
giver of directions and
a disciplinarian.
63. “None of our achievements
would have been realized
without recruiting, training and
retaining really good people . . .
When one invests in their
employees it is something that
they see, they realize,
they can hold on to.”
Dan Apple – Apple Door Systems, Inc.
64. The Container Store (#1 on
Fortune’s Best Places to Work
For list in 2000 & 2001) train
each employee an average of
162 hours per year. Store
managers spend 50% of their
time on staff development.
65. “Our philosophy here is that
we try to give our people
the tools that they need,
the training they need,
the recognition they need.”
Russ Bookbinder – Executive V.P.
San Antonio Spurs
Reigning NBA Champions
66. Servant-leaders see things
through the eyes of their
followers. They put
themselves in others’ shoes
and help them make their
dreams come true.
67. “A good boss is compassionate.
Employees are human just like we
are. If the weather is unbearable
give your technicians some slack.
Don’t expect 100% performance
during sweltering heat or freezing
cold conditions.”
Jim Lett – A. B. E. Doors and Windows
68. Servant-leaders do not
say‚ “Get going.” Instead‚ they
say‚ “Let’s go!” and lead the
way. They do not walk behind
with a whip; they are out in
front with a banner.
69. A motivational sign at work:
The beatings will continue until
morale improves.
70. Servant-leaders assume that
their followers are working
with them. They consider
others as partners in the
work and see to it that
they share in the rewards.
They glorify the team spirit.
71.
72. “We don’t have people work
for us, but rather with us.”
Marlene Rinderle – Rinderle Door
73. “Consider every team member
having equal status. Is the
salesperson more important than
an installer? Is the president more
important than the receptionist? In
a business that is growing, every
position is of equal importance. . .
Greet every day with a smile, and
live by the “Golden Rule”.
Dewey Stewart – Midwest Garage Door Co.
74. “Treat everyone like you would
want to be treated.”
Bob Hammersley – Crawford Door Systems
75. Leaders are people builders.
They help those under them
to grow big because the
leader realizes that the more
big people an organization
has‚ the stronger it will be.
76. “If you want to be a leader, you
must be constantly producing
leaders . . . If you are growing
leaders in your business, you’re
going to lead the market …
you just are!”
Dan Apple – Apple Door Systems, Inc.
77. “It’s important to surround
yourself with others
who are leaders.”
John Mathews – J. B. Mathews Co.
78. Leaders do not hold people
down… they lift them up.
They reach out their hand to
help their followers
scale the peaks.
79. Leaders have faith in people.
They believe in them. They
have found that others rise to
their high expectations.
80. Leaders use their heart as
well as their head. After they
have looked at the facts with
their head‚ they let their heart
take a look‚ too.
81. “What makes Apple Door
Systems successful is that their
people care from the heart.
They care for their customers.
They care for each other. Life
teaches us that when one puts
others first, the result is most
always success for all.”
Chris Long – Nov/Dec 2002
82. Chris Long summarized his visit
to Price Overhead Door with one
word, “Caring”. The people of
Price Overhead Door Co.
joyfully care for their customers,
vendors, community
and each other.
83. “A smile is worth a lot when
people know you really care
about them.”
Keith Glover – Farmer Garage Door Co.
84. Bob Hammersley & John Zoller
Crawford Door Sales
Wilmington, North Carolina
85. People will forget
what you said . . .
People will forget
what you did . . . but
People will never forget how
you made them feel.
86. “People don’t care how much
you know until they know how
much you care”
John C. Maxwell
87. Leaders keep their eyes on high
goals. They are self-starters.
They create plans and set them
in motion. They are persons of
thought and persons of action —
both dreamers and doers.
88. “There is a great step
between knowing
what to do and doing it.
The great ones do it.”
Bill Winser – Winser Doors
89. “I have not failed. I’ve just found
10,000 ways that don’t work.”
Thomas Edison
90. Even if you’re on the right track,
you’ll get run over
if you just sit there.
91. Leaders are faced with many hard
decisions‚ including balancing
fairness to an individual with
fairness to the group. This
sometimes requires ‘weeding out’
those in the group who‚ over a
period of time‚ do not measure up
to the group needs of
dependability‚ productivity
and safety.
92. The world is full of willing people.
Some willing to work and
some willing to let them.
93. “Sacred cows make the best
burgers – deadwood –
a good company must chop
out the deadwood –
people that don’t produce.”
John Mathews – J. B. Mathews Co.
94. When Dan Apple went to work
for his father after getting out of
the Navy within the first six
months he fired all but two
employees. In his opinion, the
people his father had working for
him were just taking advantage
of his good nature. Dan began
building a team at that point.
95. Rick and Marlene Rinderle help
make their new employees
accountable to the team by
telling them “that their fellow
employees will ultimately
determine whether or not they
will remain on the team.”
96. “Give yourself a chance.
Council or get rid of
malcontents. You do not have a
chance if you are being
undermined by a few that will
never be happy doing anything.”
Bill Winser – Winser Doors
97. “Get rid of bad apples. . . One
negative individual who does not
share a company-wide
commitment at being the best
can cause serious harm to the
firm. When that happens,
sack the dude and keep all your
good employees.”
Todd Thomas – I.D.E.A.
98. Leaders have a sense of
humor. They are not stuffed
shirts. They can laugh at
themselves. They have a
humble spirit.
99. Blessed are they who can
laugh at themselves,
for they shall never cease
to be amused.
100. During their Executive Committee
meetings Bill purchased toy dart
guns and if someone in the group
became an “issue” they enjoyed a
“group shot”. The darts helped
relieve both tension and anger.
John said as a matter of fact, Bill
was late for the second meeting
and they all shot him.
J. B. Mathews Co. – John & Bill Mathews
101. Rick Rinderle of Rinderle Door Co.
of Big Bend, Wisconsin once used a
small remote control forklift in a
trade show booth and invited
visitors to run the little forklift
through the display door openings
and timed them. At the end of the
day the person with the best time
won the little forklift.
102. Synovus Financial Group
We‘re so serious about fun at work,
it‘s one of our corporate goals!
We‘ve had Team Appreciation
Weeks, Tree Lightings, Breakfasts
with Santa, Weekend Retreats,
Easter Egg Hunts, Bass Fishing
Tournaments, and more. We
believe in having much fun.
103. Third Federal S&L – 2004 #14
Third Federal Idol Contest
with a free Karaoke machine for
each contestant.
104. Other ideas for fun:
Team fitness competition
Company sports team
Company picnics
Group volunteer activities
Dessert bake-off
Anything to do with food
105. Leaders can be led.
They are not interested in
having their own way‚
but in finding the best way.
They have an open mind.
106. Some minds are like
concrete, thoroughly mixed
up and permanently set.
107.
108. “Don’t assume you know all of
the answers. Ask your people for
their ideas and input. Give them
the glory and the rewards. Their
success is your success.
Celebrate their victories every
chance you get.”
Dan Apple – Apple Door Systems, Inc.
109. “Nothing ever gets accomplished
at our company unless it
is a team effort.”
Tripp Zumwalt – Zumwalt Corp.
110. “We run our business with the
understanding that more brains
are better than one brain.”
Russ Bookbinder – Executive V.P.
San Antonio Spurs
111. “It takes ten hands to put the ball
through the net.”
John Wooden, legendary
basketball coach at UCLA
112. Remember, the only fool who is
a bigger fool than the person
who thinks they know it all is the
person who argues with her.
113. Best Test of
Servant Leadership
Do those served grow as
persons? Do they, while
being served, become healthier,
wiser, freer,
more autonomous, more
likely themselves to
become servants?
114. “In my belief, servant-leadership is
anything than weak. In fact, it
takes a toughness and a strength
of character because you are, in
fact, making a commitment not just
to the bottom line financially but to
the bottom line when it
comes to people”
Larry Spears – CEO of the Greenleaf
Center for Servant Leadership
115. “Servant-leadership challenges
people to be brave and
courageous, and to bring ideas
like friendship and perhaps even
love to the work place.”
Larry Spears – CEO of the Greenleaf
Center for Servant Leadership
116. What is the only company
to make the top 10
of Fortune magazine’s
“Top 100 Best Companies to
Work For” list every year?
117.
118. TDIndustries Company Profile
• Mechanical/Electrical/Plumbing
Contracting & Facility Service Co.
• Founded: 1946
• 2003 Revenue: $239 million
• Number of Partners: 1300+
• Number of Partner Stockholders: 900+
• Offices in: Dallas (HQ), Fort Worth,
Austin, San Antonio, Houston,
Washington, D.C., Denver & Phoenix
119. So what makes TDIndustries
one of the
World’s Greatest Employers?
120. “The reason we are in business
is to be a great place to work.
You have to have an intention
or passion to be a
great place to work.”
Jack Lowe, Jr. – President
TDIndustries
121. “People are not getting into the
construction industry.
Construction has always had
that bad name – low pay, dirty
work, no benefits, no future.
We’re trying to turn that around.”
Billy Platts – Vice-President
TDIndustries – San Antonio
122. Servant Leaders are active
listeners… they elicit trust… and
share power. Our Basic Values
are the most important
characteristic of TDIndustries
and guide all of our relationships
— with our customers‚ our
suppliers‚ our communities‚ and
among ourselves.
123. Belief in the Individual
•Concern for each individual
•Each individual has importance
•People are basically honest
•People want to do a good job
•Draw strength from the uniqueness
of each individual and together they
become greater than the sum of
their members
124. Concern for the Individual =
Safety
National Safety Excellence Award
Associated General Contractors - 2000
127. Don’t be like W. C. Fields
who once said:
“I’m free of all prejudices,
I hate everybody equally.”
128.
129. Honesty
Always the best policy and at
TDIndustries, it is simply the
only policy when it comes to
dealing with each other, our
suppliers, and our customers.
130. “A good boss needs to be
honest with employees,
customers, vendors, etc. If you
receive more merchandise than
you were charged for, let the
vendor know. If a customer
overpaid on an account, return
the overage.”
131. “If you or your staff damaged a
door, don’t call your supplier to
tell them it came in damaged,
admit that you damaged it.
When your employees see that
you are honest in your dealings
with others, you will earn their
trust and respect.”
Jim Lett - A.B.E. Doors and Windows
135. High Standards of
Business Ethics
TDIndustries has a reputation
for “doing the right thing.”
Over time, “doing the right thing”
is also the best business
philosophy.
137. Top 100 Training Organizations
Training Magazine
2001, 2002, 2003
138.
139. The Marks We Leave
As time goes on and we reflect
On the things we’ve said and done;
The places we’ve been,
The people we’ve met
And we think of all the fun.
We realize the marks we leave in life
Aren’t made of stone or steel
But rather of the lives we’ve touched
And how we make folks feel.
140. For people are far more valuable
Than achievements great and high,
Than cars or planes or space shuttles
Or buildings reaching to the sky.
You and I can leave our mark in life
By doing all we can
To serve and praise and uplift
The lives of children, women and men.
Mark Sanborn
141. “Raising the Door Tour” – www.doors.org
TDIndustries – www.tdindustries.com
Great Place to Work Institute – www.greatplacetowork.com
Top 100 Best Places to Work For – www.fortune.com
FISH! Philosophy – www.fishphilosophy.com
World Famous Pike Place Fish Market – www.pikeplacefish.com
John C. Maxwell – www.maximumimpact.com
Mark Sanborn – www.marksanborn.com
Jeff Blackman – www.jeffblackman.com
Institute of Door Dealer Education & Accreditation –
www.dooreducation.com
Job Descriptions and Management and Employee Evaluation
Forms – www.doors.org (members only section)
If you are not a member of IDA but would like information on
joining IDA please contact me at randyo@hollywoodcrawford.com
Resources
Hinweis der Redaktion
“Ah, I’m just working here till a good fast food job opens up.”
T ime. Take time to listen and give feedback on performance. R espect. Give the potential leader respect and he will return it with trust. U nconditional Positive Regard . Show acceptance of the person. S ensitivity. Anticipate the feelings and needs of the potential leader. T ouch. Give encouragement—a handshake, high five, or pat on the back.
Raindrops keep fallin' on my head And just like the guy whose feet are too big for his bed Nothin' seems to fit Those raindrops are fallin' on my head, they keep fallin' So I just did me some talkin' to the sun And I said I didn't like the way he got things done Sleepin' on the job Those raindrops are fallin' on my head, they keep fallin' But there's one thing I know The blues they send to meet me won't defeat me It won't be long till happiness steps up to greet me Raindrops keep fallin' on my head But that doesn't mean my eyes will soon be turnin' red Cryin's not for me 'Cause I'm never gonna stop the rain by complainin' Because I'm free Nothin's worryin' me B. J. Thomas
