Primavera _ Rebecca King _ Mind the Gap - Strategies and tools to help bridge end user skills gaps in your project controls implementations.pdf

Mind
the
Gap!

Helping
you
bridge
skill
gaps
for
your

project
controls
tools

The most comprehensive Oracle applications & technology content under one roof

Introduc7on

•  Rebecca
King

–  Principal
Consultant
in
User
Adop7on
at
For7or

Global

•  Over
10
years
in
user
adop7on
on
projects

–  training,
instruc7onal
design,
eLearning

development,
facilita7on,
project
management

–  Projects
in
business
transforma7on
including

business
process
redesign,
organisa7onal

restructure,
system
implementa7on


Agenda

•  Background

•  Reasons
and
Signs
of
Skill
Gaps

•  Typical
Training
Challenges
on
Projects

•  Some
Solu7ons
that
Work

•  Our
Example


Background

•  Clients
approaching
us
for
help

•  We
determined
a
real
‘need’

•  We
analysed
the
tools
and
best
prac7ce
methods

for
learning
in
project
controls
tools

•  We
developed
our
User
Adop7on
Framework

product
to
meet
speciﬁc
challenges
for
projects

•  So……
how
to
you
minimise
the
‘people’
issues?

How
do
you
improve
competency?
What
are

some
examples?


Reasons
and
Signs
of
Skill
Gaps

Reasons

•  New
system
implementa7on
or
upgrade

•  Changes
to
PMO
resourcing

•  Full
classroom
training
cannot
be
provided
or
it’s
unsuitable
for
all

Signs

•  Need
to
supplement
classroom
training
with
your
speciﬁc

procedures
for
managing
projects

•  End
users
are
not
using
the
system
as
expected,
with
downstream

eﬀects

•  Your
EPPM
help
desk
or
super
users
are
overworked.


Typical
Challenges

Funding
constraints
for
project
training

‘Waves’
of
new
starters
per
project/phase

Projects

Wide
range
of
user
backgrounds
and
skills

Training
No
dedicated
project
training
stream

Produc7vity
impact
with
classroom
training

Loss
of
knowledge
with
depar7ng
specialists


Six
Solu7ons
that
Work

1.  Analyse
learning
needs

2.  Move
learning
online

3.  Manage
by
roles
and
user
groups

4.  Provide
users
with
ownership
of
learning

5.  Use
assessments
and
repor7ng

6.  Minimise
administra7on


1.
Analysing
Learning
Needs

Deﬁne
your
‘scope’

•  Determine
who

•  Determine
what

•  Determine
the
benchmark
skill

level

Deﬁne
how
best
deliver
training

•  Understand
restric7ons

•  Determine
methods
for
learning

Project-‐only
learning
requirements

‘Waves’
of
new
starters
per
project/phase

Wide
range
of
user
backgrounds
and
skills

No
dedicated
project
training
stream

Produc7vity
impact
with
classroom
training

Loss
of
knowledge
with
depar7ng
specialists


2.
Move
Learning
Online

•  Online
training
–
variety

Cost
of
content
and
courses

e

Conten
t
Eﬀec7v
•  Online
deployment
and

t

E ﬃcien management

Project-‐only
learning
requirements

‘Waves’
of
new
starters
per
project/phase

Wide
range
of
user
backgrounds
and
skills

No
dedicated
project
training
stream

Produc7vity
impact
with
classroom
training

Loss
of
knowledge
with
depar7ng
specialists


3.
Manage
by
User
Groups

Example
training
–
‘learning
path’

Project

Project
Induc7on

–>

Project
Methods

–>

Viewing
Projects

in
P6
–>
Repor7ng

Director
•  Role-‐speciﬁc
curriculum

•  Integrated

understanding
of
role

Project

Project
Induc7on

–>

Project
Methods

–>

Project
requirements

Manager
Management
in
P6

–>

Repor7ng

•  Reduced
produc7vity

loss

•  Customisable
paths

Project

Project
Induc7on

–>

Project
Methods

–>

Project

Planner
Management
in
P6

–>
Advanced
Project
Planning

Project-‐only
learning
requirements

Project

Project
Induc7on
–>
Project
Methods
–>
Project
Scheduling
‘Waves’
of
new
starters
per
project/phase

Scheduler
and
Execu7on
in
P6

Wide
range
of
user
backgrounds
and
skills

No
dedicated
project
training
stream

Produc7vity
impact
with
classroom
training

Loss
of
knowledge
with
depar7ng
specialists


4.
Provide
Users
with
Ownership

Track
and

Provide
Scope

Manage
Own

to
Learn
More

Learning
Online

•  Complete
courses
•  ‘Pull’
approach
to

as
7me
permits
learning

•  Repeat
topics
•  Advanced
courses

•  Track
progress
with
•  Speciﬁc
topics

user
reports
Project-‐only
learning
requirements

‘Waves’
of
new
starters
per
project/phase

Wide
range
of
user
backgrounds
and
skills

No
dedicated
project
training
stream

Produc7vity
impact
with
classroom
training

Loss
of
knowledge
with
depar7ng
specialists


5.
Use
Assessments
and
Repor7ng

Assessments
ReporBng

•  Pre-‐assessments
•  Compliance

–  Baseline
skills
•  Iden7fy
barriers
for

–  Poten7al
to
save
on
learning

courses

•  Gauge
course
usage

–  Allow
‘personalisa7on’

–  Immediate
feedback

•  Post-‐assessments
for
channelling
eﬀort

–  Compliance-‐prooﬁng

Project-‐only
learning
requirements

‘Waves’
of
new
starters
per
project/phase

Wide
range
of
user
backgrounds
and
skills

No
dedicated
project
training
stream

Produc7vity
impact
with
classroom
training

Loss
of
knowledge
with
depar7ng
specialists


6.
Minimise
Administra7on

If
your
project
is
under-‐resourced
in

managing
training,
minimise
your
overall

administra7on
eﬀort
with
a
range
of
tools

for:

+  registra7on

+
delivery

+  assessment

+
repor7ng

+  content
build

Project-‐only
learning
requirements

‘Waves’
of
new
starters
per
project/phase

Wide
range
of
user
backgrounds
and
skills

No
dedicated
project
training
stream

Produc7vity
impact
with
classroom
training

Loss
of
knowledge
with
depar7ng
specialists


Our
Example

•  Understood
speciﬁc
project
needs

•  Gathered
best
prac7ce
in
methods
and
tools

for
end
user
training

•  Built
a
framework
and
toolset


User
Adop7on
Framework

Analyse
and
Define

Training
Needs
Analysis

Compile
or
Develop

Training
Strategy

Compile
learning
or

Assess
Skills

build
custom
courses

based
on
best
prac7ce

Pre-‐
and
post-‐
Deploy
to
Roles

tools
and
project

assessments
which
can

methods

be
adapted
to
client

Customisable
learning

Minimise
Admin

specifica7ons

paths
for
project
roles

with
UPK
Knowledge

Pathways
Lower
effort
to
deploy

and
adapt
in
the
Portal


UPK
Knowledge
Pathways
–
Learning
Portal

DEMONSTRATION


Examples
of
Learning
Paths

Mul7ple-‐course

learning
path

Single-‐course

learning
path


Subjects
with
Assessments

Pre-‐assessment

Post-‐assessment


Standard
and
Custom
Reports

Custom
Reports

Standard
Reports


In
Summary…
Six
Solu7ons

1.  Analyse
learning
needs

2.  Move
learning
online

3.  Manage
by
roles
and
user
groups

4.  Provide
users
with
ownership
of
learning

5.  Use
assessments
and
repor7ng

6.  Minimise
administra7on

User
Adop*on
Framework
and
Knowledge

Pathways
Example


UPK:
Single
Source
>
Mul7ple
Outputs

Mul7-‐mode
Applica7on

Training
Guides
for
Simula7ons

Instructor
and
Student

Process
Recording
and
Edi7ng

User
Acceptance
Test

Scripts
System
Process

Docs
and
Job
Aids


Ques7ons


Thank
You

Thanks
for
your
aken7on!


Primavera _ Rebecca King _ Mind the Gap - Strategies and tools to help bridge end user skills gaps in your project controls implementations.pdf

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