2. What is NSLA?
• National Library of Australia
• National Library of New Zealand
• State Libraries – Queensland, New South Wales,
Victoria, South Australia, Tasmania, Western Australia
• Territory libraries – Australian Capital Territory, Northern
Territory
5. Virtual Reference Project Group
• Common policies
– Information and Research Services Principles
– Service standards and guidelines
– Research Guides: Creation guidelines
• Useful measures
– Annual week-long onsite enquiry survey
– Continuous feedback on written enquiries
• Shared infrastructure
– RefTracker reference enquiry management system
5
8. Next steps
8
• RefTracker
– Explore transferring
reference enquiries
between NSLA libraries
and Trove
– Enhance common
measures and evidence-
gathering using
RefTracker DeskStats