1. Business & IT
Pieter Schoehuijs, CIO
February 2013

2. Agenda
• Introduction
• Staffing Observations
• Approach to Skills Development
• 3 Examples that work for us
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3. Some key facts about AkzoNobel
2011
• Revenue €15.7 billion
• 57,000 employees in 80 Countries
• 40 percent of revenue from high growth markets
• A leader in sustainability: Number 1 in Dow
Jones Sustainability Indexes
Revenue by business area EBITDA* by business area
* Before incidentals
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4. Our ambition is to be the world’s leading
Coatings and Specialty Chemicals company
• Top quartile safety
performance
• Top 3 position in sustainability*
• Top quartile performance in
diversity, employee engagement,
and talent development
• Top quartile eco-efficiency
improvement rate
• Grow to €20 billion revenues
• Increase EBITDA each
year, maintaining 13-15%
margin
• Reduce OWC/revenues by 0.5
p.a. towards a 12% level
• Pay a stable to rising dividend
* SAM annual benchmark
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5. Our IT environment sure shows our size
and legacy
41.000 PCs, running 4.500 servers, 15 data centers
1000+ apps/versions (with ≥ 30 servers)
>10.000 mobile devices
 3.000-4.000 server based applications,  IT internal headcount 992 FTE
incl. 84 ERP systems (currently) in 47 countries
 2.558 nodes on data network,  Starting to build comprehensive IT
incl. 1500 stores processes
 Many partners/suppliers
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6. Four strategic “must win battles” have
been formulated to transform IT
Continue to drive toward Simplify IT landscape
shared services model of e.g. regarding
commoditized systems and application portfolio,
technology platforms infrastructure and key
metrics
Establish Integral IT
management through Transition IT to be more
teamwork and focused on optimizing
transparency regarding business processes and
people, financials, capabilities rather than
projects and clear technology implementation
governance supporting and support
business objectives
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7. Typically, IT organizations lag reality
• E.g. in the areas of
– Geographic diversity
– Age distribution
– Skills
• Due to
– Outsourcing
– Lack of job rotation
– Insufficient focus on development
– Legacy support needs
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8. Likewise, AkzoNobel IT is not balanced
992 IT Employees in 47 countries
but the bottom of the pyramid is missing!
>60
55-59
50-54
45-49
40-44
35-39
30-34
<30
0% 5% 10% 15% 20% 25%
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9. How do we become (and stay) the IT
organization of choice?
By:
• Assessment
• Communication
• Motivation
• Challenge
Diversify • Internal Rotation
Grow Talent  Traineeships
Balance Skills  Training /
Nourish Culture Development
......and much more
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10. Example 1; Traineeships work!
• Concept:
– A program to develop young talents into top IT-
professionals (caliber: future CIO)
– The program offers young talent 4 jobs in 2 years
including recruitment, support, education & coaching
– Cooperation and knowledge sharing between the
participating CIO’s and organizations, current class of
5 people rotates between 4 companies
– Perfect for jr consultant assignments, e.g. in projects
• In 2½ years, already 8 passed through our
organization and 5 are currently working
Embracing the courage and curiosity to ask
questions!
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11. Example 2; Develop culture to
work smarter (not harder)
• Concept:
– Core Skills program to drive change
– Mixed groups spend a week on personal and
team leadership
– Content includes the use of
feedback, managing expectations and team
dynamics
– Keep people
engaged, curious, aware, competent, communi
cative and eager to learn
• In 4 years, already 300 colleagues passed
through this training
Significant cultural impact !
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12. Example 3; External training is essential
• Leading by example starts at the top
• Nyenrode/Delft MBA Business & IT
– Modular, flexible
– Program Review Board ensures
demand driven content
• >70 Students currently following this
program from many different organizations
Executive Development stimulated from the top
grows tomorrows leaders today!
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13. MBA in Business & IT
• Strategy and Organization
• Ownership of Enterprise and Governance
• Change Management and Organizational
Development
• Risk and Finance
• Market, Law and Business Ethics
• Business Processes and Technology
• Leadership and cooperation
• Demand and Supply Management
• International study trip
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