Rt 2 people centered care

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Presentation by Richard Roberts at the WHO/TNO/Dutchgovernment Congres 'Connecting Health and Labour' 29 - 1 December 2012

Gesundheit & Medizin News & Politik

People-Centred Care
Connecting Health and Labour: What
Role for Occupational Health in
Primary Health Care?

WHO-TNO-Government of the Netherlands
The Hague, Netherlands
30 November 2011
Richard G. Roberts, MD, JD
Wonca President 2010-2013
Professor of Family Medicine, University of Wisconsin
TEL: +1 608 263 3598 Email: richard.roberts@fammed.wisc.edu

My questions:
• What does this mean for me?
• What can I do?
• What must I do?

My Needs And Goals
• Access • Convenience
• A relationship (affable) • Continuity
• Ability • Competence
• All-in-one • Comprehensive
• Appropriate • Context
• Affordable • Cost sensitive

Continuity
• Information
• Management
• Personal

Make it easy for me
to do the right thing.

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Rt 2 people centered care

1. People-Centred Care Connecting Health and Labour: What Role for Occupational Health in Primary Health Care? WHO-TNO-Government of the Netherlands The Hague, Netherlands 30 November 2011 Richard G. Roberts, MD, JD Wonca President 2010-2013 Professor of Family Medicine, University of Wisconsin TEL: +1 608 263 3598 Email: richard.roberts@fammed.wisc.edu

2. My questions: • What does this mean for me? • What can I do? • What must I do?

3. My Needs And Goals • Access • Convenience • A relationship (affable) • Continuity • Ability • Competence • All-in-one • Comprehensive • Appropriate • Context • Affordable • Cost sensitive

4. Continuity • Information • Management • Personal

5. TRUST

6. Make it easy for me to do the right thing.