Webinar – Transition Your Organization - Introduction to the Panel - Definition of Transition - Transformation at Microsoft - Transition Methodology - People and Transitioning - Executive Sponsor Role  - Keys to Success

1. How to successfully transition your organization to multi-country HR BPO Webinar – Transition Your Organization 4 February 2010

3. Introduction to the Panel Andre Rampat Director, CorporateLeaders Patrick Nolot Global Program Director, ADP Moderator: Barbara Paterson Director, Paterson Consultancy ltd. Bonnie Skelly PMP, Director International Payroll, GPO - Finance Operations Microsoft Finance

9. Managing the Transition Streams Streams Phases

10. Microsoft Change Strategy Change Intent Clarifying Purpose Pursuing Alignment Initiating Commitment Building Capability Reinforcing Change Creating Followership Leadership Planning the Change Preparation for moving the “As-Is” organization to the desired “To-Be” state in consideration of the potential impacts to the workforce. Development of skills, knowledge and behaviors people need to achieve and sustain targeted performance levels. Demonstrated sponsorship and reinforcement of the commitment to the change by key executives. Leadership Alignment Communications Training Organizational Alignment Clarifying and communicating throughout the life-cycle of the change period to keep people informed and involved. Planning

12. People and Transitioning Listen, acknowledge feelings, encourage and support

17. Thank you for Joining Andre Rampat Director, CorporateLeaders Patrick Nolot Global Program Director, ADP Moderator: Barbara Paterson Director, Paterson Consultancy ltd. Bonnie Skelly PMP, Director International Payroll, GPO - Finance Operations Microsoft Finance