SlideShare ist ein Scribd-Unternehmen logo
1 von 63
Alain Thys “No Story, No Glory” FUTURELAB
The $200 billion question How do we go fromimposingourselvestobeing embraced? FUTURELAB (*) 2012 Global TV advertising forecast = $202bn,  Zenith Optimedia December 2010
Or being even more ambitious Can we get peopletohit pauseinstead of fast forward FUTURELAB
#ChangeMarketing: I don’t have all the answers, but I’mwillingto look forthem.
FUTURELAB 5 Suggestions from the world of storytelling
FUTURELAB Theywillrequireco-operation Brands, agenciesand TV stations needtodevelop a new approach
Orthodoxieswillneedtobechallenged Especiallyiftheystopped making sense FUTURELAB
FUTURELAB But considering the prize, the effort is worthit Whatifconsumersembracedourmessageswillingly?
FUTURELAB Suggestion #1  Take your time
Let’s face it: Only a genius  can tell a story  in 30 seconds  or less. For Sale: Baby shoes, never worn FUTURELAB
http://www.angryalien.com/0604/titanicbunnies.html Case: Titanic is a great story, but It justisn’t the same in 30 seconds FUTURELAB
FUTURELAB We will continue with this programme after these important messages. Sowhy do we hurry?  Where did the 30 second spot come from?
FUTURELAB Orthodoxy alert Pat Weaver & Leonard Lavin
FUTURELAB Orthodoxy alert As advertising industrialised, the logic becameentrenched in the system
Whatif? The 30 second orthodoxy didn’texist? You had the time you needed to tell the story? http://www.youtube.com/watch?v=BMjoEFyWn8w FUTURELAB
Suggestion #1 Make sure you have the time you need to tell your story FUTURELAB
FUTURELAB Suggestion#2  Consider context
Every storyteller asks: ,[object Object]
Why are they coming ?
What is on their mind ?FUTURELAB
FUTURELAB Ifyouforgettoaskthem,  Things go wrong
FUTURELAB “YEAEEEH!!” Some time ago, my son and I had the house to ourselves
Movie Night Minimum effort, maximum explosions Don’t worry Mrs. Thys, I’ll take care of your boys. FUTURELAB
FUTURELAB We had it sorted + + =
On the edge of our seats OMG Will’s in trouble, how will he EVER get out of thiscarchasealive??? FUTURELAB
FUTURELAB Time forsome important messages on the benefits of well-fitting female hygiene products.
FUTURELAB What’s wrong withthis picture? + + + Femalehygiene Popcorn Will Smith 2 guys
Impact requires context Yesterday’shomogeneousaudience has fragmentedintohundreds of subsets. FUTURELAB
Impact requires context Today’sfragmentedaudiencemakes context more important than ever (Mediapost, March 2011) Context effects are more pronounced for TV Context effects more pronounced in interrupting than shoulder blocks Positive valenced context improves ad effectiveness Marketing Communications, A European Perspective 3rd Edition, P. De Pelsmacker; Maggie Geuens and Joeri Van den Bergh, FT Prentice-Hall, 2007, p. 247 FUTURELAB
Someremarkablepractices FUTURELAB
Suggestion #2 Don’t just plan based on  (average) numbers. Make sure your creativity matches  the context of the programme. FUTURELAB
FUTURELAB Suggestion#3  Be meaningful
FUTURELAB Orthodoxy alert: Onceupon a time, advertising content matteredtous
FUTURELAB Today The bath tub is full
Image: (c) Adambooth The commercial messages we oncewelcomed, lost their appeal. Share of voice  has become Share of noise FUTURELAB
Great storytellers continuouslyadapttheirmessage As we move on andour interests change, so does their story FUTURELAB
If we risk tuning out, theydon’tshoutlouder Theyanticipatewith plot-twists and different formats Luke, I amyourfather. FUTURELAB
Don’tbe a GRP addict, yetfind new waystogiveyouradsmeaning If I giveyou 30” of my life, what are youoffering me in return?
Suggestion #3 Plan forreach, but aimfor impact. Talk aboutthingsthat have real meaningtoyouraudience. FUTURELAB
FUTURELAB Suggestion#4  Invite the audience
Great storytellers  Invite audiencestosit down and listen FUTURELAB
FUTURELAB Advertisements Tryto catch our attention whilewe’redoingsomethingelse
Remember the soaps? Invite audiences tocome to you FUTURELAB
Joinforceswithyouraudience’sfavourite storytellers Encouragechannelstocome up withquality product shows FUTURELAB
Joinforceswithyouraudience’sfavourite storytellers Consider product placement that fits the narrative FUTURELAB
Or invite themto listen to a story youcraftyourself Leverage the webisode concept to digital TV FUTURELAB
Suggestion #4 Invite youraudiencetosit down andgiveyoutheirundivided attention FUTURELAB
FUTURELAB Suggestion#5  Go Transmedia
Every story seeksto share itself Ifitdoesn’t spread, it’s dead (H.Jenkins) FUTURELAB
FUTURELAB This is proven bydevelopments in social TV Live televisionbringsuniteswholetribes on Twitter, Facebook, etc.
Many brands wouldliketo center these conversations on them Leveragepromoters, createpositive WOM, “buzz.
But there’sjustsolittletotalk about Whatcanyou say aboutthis? http://www.youtube.com/watch?v=pnfHDp19k5s FUTURELAB
Media neutrality (simplified) A single ideaiteratedacrossalltouchpoints We allsee the same content = no conversationvalue FUTURELAB Source: http://farisyakob.typepad.com/blog/2006/10/transmedia_plan.html
If you want me to talk about you. Tell me a story that makes my conversations more interesting
Thisrequiresremarkable content Considerthis classic from 2004 http://www.youtube.com/watch?v=toD0WzAbb3I FUTURELAB
But one story doesn’t cut it in the fragmentedmediascape Transmedia storytellers create multiple entrypoints to the same story ,[object Object]
Online & mobile episodes
Seasonprequels
5 graphicnovels
Games (mobile, boardgame, online, trading card)
11 Paperback novels
Series of companionbooks
Action figures

Weitere ähnliche Inhalte

Was ist angesagt?

Creative brief example advertising
Creative brief example   advertisingCreative brief example   advertising
Creative brief example advertisingluisfvazquez1
 
Debenhams Autumn Fashion: Case Study
Debenhams Autumn Fashion: Case StudyDebenhams Autumn Fashion: Case Study
Debenhams Autumn Fashion: Case StudyNewsworks
 
Broadcast advertising hard copy
Broadcast advertising hard copyBroadcast advertising hard copy
Broadcast advertising hard copykamille20
 
Adriana Cefola BMA349 Campaign Pitch Presentation - Tim Tam by Adriano Zumbo
Adriana Cefola BMA349 Campaign Pitch Presentation - Tim Tam by Adriano ZumboAdriana Cefola BMA349 Campaign Pitch Presentation - Tim Tam by Adriano Zumbo
Adriana Cefola BMA349 Campaign Pitch Presentation - Tim Tam by Adriano Zumboamcefola
 
Advertising is Dead
Advertising is DeadAdvertising is Dead
Advertising is DeadStefan Kolle
 
Advertising pitch ppt
Advertising pitch pptAdvertising pitch ppt
Advertising pitch ppthaijiey
 
Cognition Research Study ‘One Second Strategy’ by MMA
 Cognition Research Study ‘One Second Strategy’ by MMA Cognition Research Study ‘One Second Strategy’ by MMA
Cognition Research Study ‘One Second Strategy’ by MMASocial Samosa
 
New Trends in Advertising & Marketing
New Trends in Advertising & MarketingNew Trends in Advertising & Marketing
New Trends in Advertising & MarketingNavin Pamnani
 
Hudsons coffee - BMA 349 Campaign Pitch
Hudsons coffee - BMA 349 Campaign PitchHudsons coffee - BMA 349 Campaign Pitch
Hudsons coffee - BMA 349 Campaign PitchBlair Hyland
 
Marketing strategies
Marketing strategiesMarketing strategies
Marketing strategiesFREDDIEC4
 
Marketing strategies
Marketing strategiesMarketing strategies
Marketing strategiesFREDDIEC4
 
Buzz Marketing
Buzz MarketingBuzz Marketing
Buzz Marketingcmason44
 
Hướng dẫn ABCDs cho quảng cáo sáng tạo trên Youtube
Hướng dẫn ABCDs cho quảng cáo sáng tạo trên YoutubeHướng dẫn ABCDs cho quảng cáo sáng tạo trên Youtube
Hướng dẫn ABCDs cho quảng cáo sáng tạo trên YoutubeGiang Pham
 
Advertising campaign.ppt
Advertising campaign.pptAdvertising campaign.ppt
Advertising campaign.pptGurjit
 
Cadbury campaign pitch presentation
Cadbury campaign pitch presentationCadbury campaign pitch presentation
Cadbury campaign pitch presentationBrent Liu
 

Was ist angesagt? (20)

Creative brief example advertising
Creative brief example   advertisingCreative brief example   advertising
Creative brief example advertising
 
Sbwire 526497
Sbwire 526497Sbwire 526497
Sbwire 526497
 
Debenhams Autumn Fashion: Case Study
Debenhams Autumn Fashion: Case StudyDebenhams Autumn Fashion: Case Study
Debenhams Autumn Fashion: Case Study
 
Broadcast advertising hard copy
Broadcast advertising hard copyBroadcast advertising hard copy
Broadcast advertising hard copy
 
Advertising
AdvertisingAdvertising
Advertising
 
The Rethink Company
The Rethink CompanyThe Rethink Company
The Rethink Company
 
Adriana Cefola BMA349 Campaign Pitch Presentation - Tim Tam by Adriano Zumbo
Adriana Cefola BMA349 Campaign Pitch Presentation - Tim Tam by Adriano ZumboAdriana Cefola BMA349 Campaign Pitch Presentation - Tim Tam by Adriano Zumbo
Adriana Cefola BMA349 Campaign Pitch Presentation - Tim Tam by Adriano Zumbo
 
Advertising is Dead
Advertising is DeadAdvertising is Dead
Advertising is Dead
 
Advertising pitch ppt
Advertising pitch pptAdvertising pitch ppt
Advertising pitch ppt
 
Cognition Research Study ‘One Second Strategy’ by MMA
 Cognition Research Study ‘One Second Strategy’ by MMA Cognition Research Study ‘One Second Strategy’ by MMA
Cognition Research Study ‘One Second Strategy’ by MMA
 
New Trends in Advertising & Marketing
New Trends in Advertising & MarketingNew Trends in Advertising & Marketing
New Trends in Advertising & Marketing
 
Brandweek.1.09
Brandweek.1.09Brandweek.1.09
Brandweek.1.09
 
Hudsons coffee - BMA 349 Campaign Pitch
Hudsons coffee - BMA 349 Campaign PitchHudsons coffee - BMA 349 Campaign Pitch
Hudsons coffee - BMA 349 Campaign Pitch
 
Marketing strategies
Marketing strategiesMarketing strategies
Marketing strategies
 
Marketing strategies
Marketing strategiesMarketing strategies
Marketing strategies
 
Buzz Marketing
Buzz MarketingBuzz Marketing
Buzz Marketing
 
Hướng dẫn ABCDs cho quảng cáo sáng tạo trên Youtube
Hướng dẫn ABCDs cho quảng cáo sáng tạo trên YoutubeHướng dẫn ABCDs cho quảng cáo sáng tạo trên Youtube
Hướng dẫn ABCDs cho quảng cáo sáng tạo trên Youtube
 
Advertising campaign.ppt
Advertising campaign.pptAdvertising campaign.ppt
Advertising campaign.ppt
 
Cadbury campaign pitch presentation
Cadbury campaign pitch presentationCadbury campaign pitch presentation
Cadbury campaign pitch presentation
 
Rachel Hatton 08nov2010
Rachel Hatton 08nov2010Rachel Hatton 08nov2010
Rachel Hatton 08nov2010
 

Andere mochten auch

Storytelling in Advertising Business
Storytelling in Advertising Business Storytelling in Advertising Business
Storytelling in Advertising Business Lucia Trezova
 
The Marketing Power Of Jungian Hero Archetypes
The Marketing Power Of Jungian Hero ArchetypesThe Marketing Power Of Jungian Hero Archetypes
The Marketing Power Of Jungian Hero Archetypesphillrrr
 
Paddy Adams: Is the future of storytelling the future for advertising?
Paddy Adams: Is the future of storytelling the future for advertising?Paddy Adams: Is the future of storytelling the future for advertising?
Paddy Adams: Is the future of storytelling the future for advertising?power to the pixel
 
Using the Seven Basic Plots: Storytelling in B2B Marketing
Using the Seven Basic Plots: Storytelling in B2B MarketingUsing the Seven Basic Plots: Storytelling in B2B Marketing
Using the Seven Basic Plots: Storytelling in B2B MarketingRadix Communications
 
Storytelling the Results of Heuristic Evaluation
Storytelling the Results of Heuristic EvaluationStorytelling the Results of Heuristic Evaluation
Storytelling the Results of Heuristic EvaluationUXPA Boston
 
The Evolution of Advertising: How Consumers Won the War for Their Attention
The Evolution of Advertising: How Consumers Won the War for Their AttentionThe Evolution of Advertising: How Consumers Won the War for Their Attention
The Evolution of Advertising: How Consumers Won the War for Their AttentionHubSpot
 
Is traditional TV dead ?
Is traditional TV dead ?Is traditional TV dead ?
Is traditional TV dead ?uconi
 
Basics of Brand Narrative
Basics of Brand NarrativeBasics of Brand Narrative
Basics of Brand Narrativecsackeyfio
 
沒有電視的日子(Life Without TV)
沒有電視的日子(Life Without TV)沒有電視的日子(Life Without TV)
沒有電視的日子(Life Without TV)志浩 蔡
 
Reconsidering the Advertising Industry
Reconsidering the Advertising IndustryReconsidering the Advertising Industry
Reconsidering the Advertising IndustryFuturelab
 
Print advertisement
Print advertisementPrint advertisement
Print advertisementKatielewis98
 
Storytelling: Rhetoric of heuristic evaluation
Storytelling: Rhetoric of heuristic evaluationStorytelling: Rhetoric of heuristic evaluation
Storytelling: Rhetoric of heuristic evaluationUX Firm, LLC
 
Video Convergence Powered by Extreme Reach
Video Convergence Powered by Extreme ReachVideo Convergence Powered by Extreme Reach
Video Convergence Powered by Extreme ReachExtreme Reach
 
Measuring TV Effectiveness - TV Attribution
Measuring TV Effectiveness - TV AttributionMeasuring TV Effectiveness - TV Attribution
Measuring TV Effectiveness - TV AttributionCasey Carey
 
Narrative Paradigm
Narrative ParadigmNarrative Paradigm
Narrative ParadigmArun Jacob
 

Andere mochten auch (20)

Storytelling in Advertising Business
Storytelling in Advertising Business Storytelling in Advertising Business
Storytelling in Advertising Business
 
The Marketing Power Of Jungian Hero Archetypes
The Marketing Power Of Jungian Hero ArchetypesThe Marketing Power Of Jungian Hero Archetypes
The Marketing Power Of Jungian Hero Archetypes
 
Paddy Adams: Is the future of storytelling the future for advertising?
Paddy Adams: Is the future of storytelling the future for advertising?Paddy Adams: Is the future of storytelling the future for advertising?
Paddy Adams: Is the future of storytelling the future for advertising?
 
Using the Seven Basic Plots: Storytelling in B2B Marketing
Using the Seven Basic Plots: Storytelling in B2B MarketingUsing the Seven Basic Plots: Storytelling in B2B Marketing
Using the Seven Basic Plots: Storytelling in B2B Marketing
 
Storytelling the Results of Heuristic Evaluation
Storytelling the Results of Heuristic EvaluationStorytelling the Results of Heuristic Evaluation
Storytelling the Results of Heuristic Evaluation
 
The Evolution of Advertising: How Consumers Won the War for Their Attention
The Evolution of Advertising: How Consumers Won the War for Their AttentionThe Evolution of Advertising: How Consumers Won the War for Their Attention
The Evolution of Advertising: How Consumers Won the War for Their Attention
 
Is traditional TV dead ?
Is traditional TV dead ?Is traditional TV dead ?
Is traditional TV dead ?
 
TV Advertising - a double-edged sword
TV Advertising - a double-edged swordTV Advertising - a double-edged sword
TV Advertising - a double-edged sword
 
Basics of Brand Narrative
Basics of Brand NarrativeBasics of Brand Narrative
Basics of Brand Narrative
 
Building a Strong Brand Narrative
Building a Strong Brand Narrative Building a Strong Brand Narrative
Building a Strong Brand Narrative
 
沒有電視的日子(Life Without TV)
沒有電視的日子(Life Without TV)沒有電視的日子(Life Without TV)
沒有電視的日子(Life Without TV)
 
Reconsidering the Advertising Industry
Reconsidering the Advertising IndustryReconsidering the Advertising Industry
Reconsidering the Advertising Industry
 
Print advertisement
Print advertisementPrint advertisement
Print advertisement
 
Storytelling: Rhetoric of heuristic evaluation
Storytelling: Rhetoric of heuristic evaluationStorytelling: Rhetoric of heuristic evaluation
Storytelling: Rhetoric of heuristic evaluation
 
B2B Brand Storytelling
B2B Brand StorytellingB2B Brand Storytelling
B2B Brand Storytelling
 
Video Convergence Powered by Extreme Reach
Video Convergence Powered by Extreme ReachVideo Convergence Powered by Extreme Reach
Video Convergence Powered by Extreme Reach
 
Measuring TV Effectiveness - TV Attribution
Measuring TV Effectiveness - TV AttributionMeasuring TV Effectiveness - TV Attribution
Measuring TV Effectiveness - TV Attribution
 
Public service announcement
Public service announcementPublic service announcement
Public service announcement
 
Narrative Paradigm
Narrative ParadigmNarrative Paradigm
Narrative Paradigm
 
TV advertisements
TV advertisementsTV advertisements
TV advertisements
 

Ähnlich wie Storytelling and TV Advertising (No Story, No Glory)

THE CREATIVE THAT CRACKS THE CODE
THE CREATIVE THAT CRACKS THE CODE THE CREATIVE THAT CRACKS THE CODE
THE CREATIVE THAT CRACKS THE CODE Sameer Mathur
 
FAIL: Learning from Social Media Disaster
FAIL: Learning from Social Media DisasterFAIL: Learning from Social Media Disaster
FAIL: Learning from Social Media DisasterDavid Griner
 
FAIL: Social Media Disasters & What We Can Learn From Them
FAIL: Social Media Disasters  & What We Can Learn From ThemFAIL: Social Media Disasters  & What We Can Learn From Them
FAIL: Social Media Disasters & What We Can Learn From ThemDave Peck
 
Thriving In Chaos
Thriving In ChaosThriving In Chaos
Thriving In ChaosDave Nourse
 
The Incite Summit 2013 eBook
The Incite Summit 2013 eBookThe Incite Summit 2013 eBook
The Incite Summit 2013 eBookNick Johnson
 
What if consumers took over the business of building brands?
What if consumers took over the business of building brands?What if consumers took over the business of building brands?
What if consumers took over the business of building brands?Nurun
 
6 2014 talk-ppt
6 2014 talk-ppt6 2014 talk-ppt
6 2014 talk-pptJim David
 
6 2014 talk-ppt
6 2014 talk-ppt6 2014 talk-ppt
6 2014 talk-pptJim David
 
Marketing3 Presentation
Marketing3 PresentationMarketing3 Presentation
Marketing3 PresentationAlain Thys
 
Marketing3 presentation-1196358928769946-5
Marketing3 presentation-1196358928769946-5Marketing3 presentation-1196358928769946-5
Marketing3 presentation-1196358928769946-5Hassan Ali
 
Marketing presentation
Marketing presentationMarketing presentation
Marketing presentationBoris Loukanov
 
Future of Social Media + Trends 2016
Future of Social Media + Trends 2016Future of Social Media + Trends 2016
Future of Social Media + Trends 2016Brie Stewart
 
Social Media Branding Strategy
Social Media Branding Strategy Social Media Branding Strategy
Social Media Branding Strategy iStrategy
 
Spikes Asia Creativity Festival 2013 - Insights and Inspirations
Spikes Asia Creativity Festival 2013 - Insights and InspirationsSpikes Asia Creativity Festival 2013 - Insights and Inspirations
Spikes Asia Creativity Festival 2013 - Insights and InspirationsElva Wu
 
Brand communications in a crisis: a framework for Covid-19
Brand communications in a crisis: a framework for Covid-19Brand communications in a crisis: a framework for Covid-19
Brand communications in a crisis: a framework for Covid-19Amy Brown
 

Ähnlich wie Storytelling and TV Advertising (No Story, No Glory) (20)

THE CREATIVE THAT CRACKS THE CODE
THE CREATIVE THAT CRACKS THE CODE THE CREATIVE THAT CRACKS THE CODE
THE CREATIVE THAT CRACKS THE CODE
 
3 Social Trends For 2014
3 Social Trends For 20143 Social Trends For 2014
3 Social Trends For 2014
 
BuzzMarketing
BuzzMarketingBuzzMarketing
BuzzMarketing
 
FAIL: Learning from Social Media Disaster
FAIL: Learning from Social Media DisasterFAIL: Learning from Social Media Disaster
FAIL: Learning from Social Media Disaster
 
FAIL: Social Media Disasters & What We Can Learn From Them
FAIL: Social Media Disasters  & What We Can Learn From ThemFAIL: Social Media Disasters  & What We Can Learn From Them
FAIL: Social Media Disasters & What We Can Learn From Them
 
Ma cultural policy and tourism - Social Media Class
Ma cultural policy and tourism - Social Media ClassMa cultural policy and tourism - Social Media Class
Ma cultural policy and tourism - Social Media Class
 
Thriving In Chaos
Thriving In ChaosThriving In Chaos
Thriving In Chaos
 
The Incite Summit 2013 eBook
The Incite Summit 2013 eBookThe Incite Summit 2013 eBook
The Incite Summit 2013 eBook
 
The Incite Summit 2013 eBook
The Incite Summit 2013 eBookThe Incite Summit 2013 eBook
The Incite Summit 2013 eBook
 
The State of the Nation - Social Media Basics Sept 2015
The State of the Nation - Social Media Basics Sept 2015The State of the Nation - Social Media Basics Sept 2015
The State of the Nation - Social Media Basics Sept 2015
 
What if consumers took over the business of building brands?
What if consumers took over the business of building brands?What if consumers took over the business of building brands?
What if consumers took over the business of building brands?
 
6 2014 talk-ppt
6 2014 talk-ppt6 2014 talk-ppt
6 2014 talk-ppt
 
6 2014 talk-ppt
6 2014 talk-ppt6 2014 talk-ppt
6 2014 talk-ppt
 
Marketing3 Presentation
Marketing3 PresentationMarketing3 Presentation
Marketing3 Presentation
 
Marketing3 presentation-1196358928769946-5
Marketing3 presentation-1196358928769946-5Marketing3 presentation-1196358928769946-5
Marketing3 presentation-1196358928769946-5
 
Marketing presentation
Marketing presentationMarketing presentation
Marketing presentation
 
Future of Social Media + Trends 2016
Future of Social Media + Trends 2016Future of Social Media + Trends 2016
Future of Social Media + Trends 2016
 
Social Media Branding Strategy
Social Media Branding Strategy Social Media Branding Strategy
Social Media Branding Strategy
 
Spikes Asia Creativity Festival 2013 - Insights and Inspirations
Spikes Asia Creativity Festival 2013 - Insights and InspirationsSpikes Asia Creativity Festival 2013 - Insights and Inspirations
Spikes Asia Creativity Festival 2013 - Insights and Inspirations
 
Brand communications in a crisis: a framework for Covid-19
Brand communications in a crisis: a framework for Covid-19Brand communications in a crisis: a framework for Covid-19
Brand communications in a crisis: a framework for Covid-19
 

Mehr von Futurelab

Futurelab reseach CX challenges 2020
Futurelab reseach CX challenges 2020Futurelab reseach CX challenges 2020
Futurelab reseach CX challenges 2020Futurelab
 
Ihr Kundenstimme-Programm bringts nicht - und Sie wissen es!
Ihr Kundenstimme-Programm bringts nicht - und Sie wissen es!Ihr Kundenstimme-Programm bringts nicht - und Sie wissen es!
Ihr Kundenstimme-Programm bringts nicht - und Sie wissen es!Futurelab
 
Your VoC Programme is underperforming - and you know it Webinar
Your VoC Programme is underperforming - and you know it WebinarYour VoC Programme is underperforming - and you know it Webinar
Your VoC Programme is underperforming - and you know it WebinarFuturelab
 
Your VoC Programme is underperforming - and you know it
Your VoC Programme is underperforming - and you know itYour VoC Programme is underperforming - and you know it
Your VoC Programme is underperforming - and you know itFuturelab
 
VoC Calibrate
VoC CalibrateVoC Calibrate
VoC CalibrateFuturelab
 
Your VoC Programme is underperforming - do something about it
Your VoC Programme is underperforming - do something about itYour VoC Programme is underperforming - do something about it
Your VoC Programme is underperforming - do something about itFuturelab
 
QuickPulse Angebot
QuickPulse AngebotQuickPulse Angebot
QuickPulse AngebotFuturelab
 
QuickPulse Proposal
QuickPulse ProposalQuickPulse Proposal
QuickPulse ProposalFuturelab
 
Webinar ROI on CX programmes
Webinar ROI on CX programmesWebinar ROI on CX programmes
Webinar ROI on CX programmesFuturelab
 
Contact centre presentation en webinar version
Contact centre presentation en webinar versionContact centre presentation en webinar version
Contact centre presentation en webinar versionFuturelab
 
The Future of the Automotive Dealership Whitepaper
The Future of the Automotive Dealership WhitepaperThe Future of the Automotive Dealership Whitepaper
The Future of the Automotive Dealership WhitepaperFuturelab
 
The Future of the Automotive Dealership
The Future of the Automotive DealershipThe Future of the Automotive Dealership
The Future of the Automotive DealershipFuturelab
 
Which metrics to use in VoC
Which metrics to use in VoCWhich metrics to use in VoC
Which metrics to use in VoCFuturelab
 
Quick CX initiatives for summer 2019
Quick CX initiatives for summer 2019Quick CX initiatives for summer 2019
Quick CX initiatives for summer 2019Futurelab
 
Automotive Sales Persona Matching
Automotive Sales Persona MatchingAutomotive Sales Persona Matching
Automotive Sales Persona MatchingFuturelab
 
8 ways in which NPS can add value to your business
8 ways in which NPS can add value to your business8 ways in which NPS can add value to your business
8 ways in which NPS can add value to your businessFuturelab
 
Customer journey management system
Customer journey management systemCustomer journey management system
Customer journey management systemFuturelab
 
Customer journey mapping
Customer journey mappingCustomer journey mapping
Customer journey mappingFuturelab
 
Outsourced Net Promoter Realisierung
Outsourced Net Promoter RealisierungOutsourced Net Promoter Realisierung
Outsourced Net Promoter RealisierungFuturelab
 
Outsourced NPS Lösungen
Outsourced NPS LösungenOutsourced NPS Lösungen
Outsourced NPS LösungenFuturelab
 

Mehr von Futurelab (20)

Futurelab reseach CX challenges 2020
Futurelab reseach CX challenges 2020Futurelab reseach CX challenges 2020
Futurelab reseach CX challenges 2020
 
Ihr Kundenstimme-Programm bringts nicht - und Sie wissen es!
Ihr Kundenstimme-Programm bringts nicht - und Sie wissen es!Ihr Kundenstimme-Programm bringts nicht - und Sie wissen es!
Ihr Kundenstimme-Programm bringts nicht - und Sie wissen es!
 
Your VoC Programme is underperforming - and you know it Webinar
Your VoC Programme is underperforming - and you know it WebinarYour VoC Programme is underperforming - and you know it Webinar
Your VoC Programme is underperforming - and you know it Webinar
 
Your VoC Programme is underperforming - and you know it
Your VoC Programme is underperforming - and you know itYour VoC Programme is underperforming - and you know it
Your VoC Programme is underperforming - and you know it
 
VoC Calibrate
VoC CalibrateVoC Calibrate
VoC Calibrate
 
Your VoC Programme is underperforming - do something about it
Your VoC Programme is underperforming - do something about itYour VoC Programme is underperforming - do something about it
Your VoC Programme is underperforming - do something about it
 
QuickPulse Angebot
QuickPulse AngebotQuickPulse Angebot
QuickPulse Angebot
 
QuickPulse Proposal
QuickPulse ProposalQuickPulse Proposal
QuickPulse Proposal
 
Webinar ROI on CX programmes
Webinar ROI on CX programmesWebinar ROI on CX programmes
Webinar ROI on CX programmes
 
Contact centre presentation en webinar version
Contact centre presentation en webinar versionContact centre presentation en webinar version
Contact centre presentation en webinar version
 
The Future of the Automotive Dealership Whitepaper
The Future of the Automotive Dealership WhitepaperThe Future of the Automotive Dealership Whitepaper
The Future of the Automotive Dealership Whitepaper
 
The Future of the Automotive Dealership
The Future of the Automotive DealershipThe Future of the Automotive Dealership
The Future of the Automotive Dealership
 
Which metrics to use in VoC
Which metrics to use in VoCWhich metrics to use in VoC
Which metrics to use in VoC
 
Quick CX initiatives for summer 2019
Quick CX initiatives for summer 2019Quick CX initiatives for summer 2019
Quick CX initiatives for summer 2019
 
Automotive Sales Persona Matching
Automotive Sales Persona MatchingAutomotive Sales Persona Matching
Automotive Sales Persona Matching
 
8 ways in which NPS can add value to your business
8 ways in which NPS can add value to your business8 ways in which NPS can add value to your business
8 ways in which NPS can add value to your business
 
Customer journey management system
Customer journey management systemCustomer journey management system
Customer journey management system
 
Customer journey mapping
Customer journey mappingCustomer journey mapping
Customer journey mapping
 
Outsourced Net Promoter Realisierung
Outsourced Net Promoter RealisierungOutsourced Net Promoter Realisierung
Outsourced Net Promoter Realisierung
 
Outsourced NPS Lösungen
Outsourced NPS LösungenOutsourced NPS Lösungen
Outsourced NPS Lösungen
 

Kürzlich hochgeladen

Sales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessSales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessAggregage
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechNewman George Leech
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst SummitHolger Mueller
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒anilsa9823
 
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT      .pdfCatalogue ONG NUOC PPR DE NHAT      .pdf
Catalogue ONG NUOC PPR DE NHAT .pdfOrient Homes
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetDenis Gagné
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.Eni
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 
Socio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptxSocio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptxtrishalcan8
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingShawn Pang
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888
 

Kürzlich hochgeladen (20)

Sales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for SuccessSales & Marketing Alignment: How to Synergize for Success
Sales & Marketing Alignment: How to Synergize for Success
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
RE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman LeechRE Capital's Visionary Leadership under Newman Leech
RE Capital's Visionary Leadership under Newman Leech
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116  - With room ServiceCall Girls in Gomti Nagar - 7388211116  - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
Progress Report - Oracle Database Analyst Summit
Progress  Report - Oracle Database Analyst SummitProgress  Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
 
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒VIP Call Girls In Saharaganj ( Lucknow  ) 🔝 8923113531 🔝  Cash Payment (COD) 👒
VIP Call Girls In Saharaganj ( Lucknow ) 🔝 8923113531 🔝 Cash Payment (COD) 👒
 
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT      .pdfCatalogue ONG NUOC PPR DE NHAT      .pdf
Catalogue ONG NUOC PPR DE NHAT .pdf
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetCreating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature Set
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.Eni 2024 1Q Results - 24.04.24 business.
Eni 2024 1Q Results - 24.04.24 business.
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
Socio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptxSocio-economic-Impact-of-business-consumers-suppliers-and.pptx
Socio-economic-Impact-of-business-consumers-suppliers-and.pptx
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 

Storytelling and TV Advertising (No Story, No Glory)