What is mobile guest experience? one example and other innovating technology

1. MOBILE GUEST SERVICE
FABIOLA CAPELINI PERALTA

2. MEANING
Technology
Better communication
Service Solve
Client self-
powered
In the
moment

3. MARRIOTT
• BOOKING
• 2014 CHECK-IN & CHECK OUT
• PHONE AS A KEY
• 2015
• APP
• REQUEST
• COMMUNICATION W/HOST

4. WALT DISNEY WORLD RESORT
Magic band 2015
Key
Park entrance
Fast-pass
Photos
Money
My Disney experience app
Family
Book
Customize you profile
Manage your Calendar

5. CONCLUSION
• WORLD ITS CHANGING
• SO HOSPITALITY
• LIFE IS FASTER
• SAVE TIME & ENGAGE PEOPLE
• COMFORTABLE
• OWN HIS TIME
• EMPOWERED