The document discusses social business and customer relationship management (CRM). It notes that companies can no longer have all the answers internally and must work more closely with customers. It suggests that new intranets are still evolving, while some essential intranets underpin daily work. Finally, it indicates that social business and CRM can be achieved through Microsoft SharePoint and Dynamics CRM.
26. AD- HOC USEFUL
New intranets Intranets
still finding their providing
feet; or sites that content and
have grown news; canât turn
organically over off, but taken for
time granted
27. AD- HOC USEFUL ESSENTIAL
Intranets that
New intranets Intranets underpin day-
still finding their providing today
feet; or sites that content and work of
have grown news; canât turn staff; support
organically over off, but taken for core business
time granted and service
delivery