Presentations from a breakfast briefing on 21 June 2013 organised by Ensyst and Microsoft - How Enhanced Employee Engagement can Drive Competitive Advantage
4. Agenda
Welcome and introduction Steve Anderton
National Sales and Marketing Manager, Ensyst
The Microsoft Story Rose Clements
HR Director, Microsoft Australia
The social conundrum: Challenges and Bujuanes Livermore
opportunities in social technologies and User Experience Lead, Ensyst
where to start
Future ways or working at Telstra Nicole Birbas
Future Ways of Working Programme lead, Telstra
Being people centric and creating an Shimron Shimla
engaging culture – in practice Practice Manager, Ensyst
Questions and discussion
4
7. How Microsoft has improved employee engagement
through cultural and technological change
Rose Clements
HR Director, Microsoft Australia
#staffengage
7
12. Driving Competitive Advantage through Enhanced
Employee Engagement and Collaboration
Sydney, 21 June 2013
#staffengage
13. The social conundrum:
Challenges and opportunities in social
technologies and where to start
Bujuanes Livermore
User Experience Lead, Ensyst
#staffengage
13
14.
15. Glossary of Terms
Social Media
External
Enterprise SocialInternal
Social Business
Social Networking
Social Tools
External&Internal
18. How can the same tools produce different results
19. The Link Between Emotional Capital & Internal Social Media
1,060Executives
50%
‘Adopted’
60%
Success
SocialInternal uptake
Improved
Information Flow
Collaboration
Lower Turnover
Findings‘…reaping real benefits..’
Study
MIT Sloan
Management Review
Fall 2012
21. Planning a Roll Out
………………
21
Improve
Communication
Innovation
Training / Mentoring
Brand Experience
Internal Efficiencies
Emotional Capital
Define Your Goals
24. Anecdotal
Monitoring for specific case study examples where social
practices and tools drive outcomes.
Correlation
Comparing multiple datasets to find a relationship the
proves intrinsic value.
Multivariate Testing
Comparison of tasks where social tools were involved versus an
absence of tools and principles.
Measure
…………..
Responsive Activities
&
Predictive Analysis
24
26. Anecdotal
15 196
423
Views = 73% Reach
Training Videos
on Professional
Development
Likes
Case Study Example
Managing Professional
Development with Social
Anecdotal CorrelationCorrelation
ActivityParticipationRate
Staff Sentiment & Turnover
Case Study Example
Staff Sentiment
Multivariate Analysis
Case Study Example
Information Exchange between
field workers and head office
Project X
Variation A
Community Site
Hash Tags
Activity Feed
Follow
Task Integration
Variation B
Project Site
Document
Repository
1293
Visits Per Month
40
Visits Per Month
27. Driving Competitive Advantage through Enhanced
Employee Engagement and Collaboration
Sydney, 21 June 2013
#staffengage
28. The vision for how social technology will underpin the
future way of working at Telstra
Nicole Birbas
Future Ways of Working Programme Lead, Telstra
#staffengage
29
33. Driving Competitive Advantage through Enhanced
Employee Engagement and Collaboration
Sydney, 21 June 2013
#staffengage
34. Being people centric and creating an engaging
culture – in practice
Shimron Shimla
Practice Manager, Ensyst
#staffengage
35
35. Demonstration
………………………..
37
What am I
interested in?
What is most
relevant for me?
How can I make
an impact?
Constant (yet
Subtle) request
for feedback
Drive change
through feedback
and usage
patterns
What has the most
valuable impact on
Employee
Experience?
Employee Experience
Easily find
relevant People
Easily find
relevant Content
Automatic
suggestions of
related People /
Content
People
Centric
Engaging
Content
“Findability”
38. Katie Jordan
41
People &
Culture
Manager
• Ensure Clarity around Work
Patterns
• Maintain a Friendly and
Professional Work
Environment
• Spend more time with
People, and less with Paper
User: KatieJ@staffengage.onmicrosoft.com
Password: Ensyst123
39. Alex Darrow
43
Marketing
Assistant
(New)
• “Hit the Ground Running”!
• Bring my experience to the
existing Processes and
Procedures
• Become “One of the Team” as
quickly as possible
User: AlexD@staffengage.onmicrosoft.com
Password: Ensyst123
40. Driving Competitive Advantage through Enhanced
Employee Engagement and Collaboration
Sydney, 21 June 2013
#staffengage
45