intergator Enterprise Search is not only an intelligent search solution, it also supports you in developing all relevant data and delivering a prerequisite for a further added-value use. intergator is a cross-system search engine, knowledge management and analytics platform, that helps to save valuable working time.Within seconds your employees and customers are able to find all business-relevant information from millions of documents, emails, web pages and other datasets. Integrate intergator into your existing system and leverage an enterprise-wide search that considers access rights

1. intergator:ENTERPRISE
SEARCH
© Kristian Hermsdorf
Top 10 Use Cases for Enterprise Search
to increase organization Productivity
Your speaker: Eduard Daoud

2. intergator:
Challenge
Information Management
Providing, gathering, managing, retrieving
and removing information
2 interface projects GmbH © 2015

3. intergator:Problem: Too much information…

4. intergator:Conclusion: Why don‘t we find what we search?
interface projects GmbH © 20154
Distribution of information
across multiple systems
•
Where do I find relevant information?
Information Delivery
•
How do I get comfortably access to
relevant information?
Information Processing
•
How can I process information?

5. intergator:Selecting information
© Das Erste
interface projects GmbH © 20155

6. intergator:Structured and unstructured information
 DMS
 ERP
 databases
 file server?
 E-Mail?
 web server?
Assignment on common criteria
various classification criteriaAnzeige von Veritas (jetzt Symantec)
interface projects GmbH © 20156

7. intergator:Our goal: „Single Point of Access“
interface projects GmbH © 20157
file server
data
bases
websites
Microsoft
SharePoint
ECM
ERP
CRM
email
Enterprise Search Find
2. def
1. abc
3. ghi
4. xyz
The basis of our success: Connectors & Converters

8. intergator:
Search Navigation Dashboard
Search-Based
Application
file server databases website email …
system-wide indexing
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Our solution: intergator Enterprise Search
Content
Store
…and many more.

9. intergator:
Optimization in daily business
10 Use Cases for Enterprise Search

10. intergator:
Query
formulation
Representation
and selection of
search results and
ranking
Limitation of
search results and
reformulation
Identification
of need
Action
interface projects GmbH © 201513

11. intergator:TOP 10# Use Cases
11 interface projects GmbH © 2015
1. Finding information on File Shares
2. Search for Experts and Contact Persons
3. Talent Search to find your next star – Search for HR department
4. Employee Benefits Search
5. User generated Search
6. Customer Service Search (Help Desk)
7. Competitor monitoring
8. Compliance information management
9. Intranet Search
10. Collaboration – Social Dashboard

12. intergator:#1: Finding information on File Shares
Status Quo:
 Employees are searching a long time for
relevant documents.
 Problem: Lots of duplicated documents and
loss of employees working time
 Support functions:
 Search proposals| Keymatches | …
 Spelling tolerant search | Synonym
search | Ranking | …
 Dynamic grouping | Facet filters | …
 Saved searches | Advanced searches | …
 Social Search: bookmarking and tagging
 Semantic functions
 …
12 interface projects GmbH © 2015

13. intergator:#2: Search for Experts and Contact Persons
13 interface projects GmbH © 2015
Query
person
Bus.-Unit (BU)
…
Skills
Responsibilities
Document Types
Processes
…
General Keyword
Classification
Name
Themes
Search Result
Person
Bus.-Unit
Expert (Person)
Document
Reference
Contact data
Responsibilities
Skills
Contact (Person)
Responsibilities
Contact (OE, Person)
Themes

14. intergator:#2: Search for Experts and Contact Persons
14 interface projects GmbH © 2015
 Structured Data
 Latest information from
 DMS
 Wiki Contributions
 Comments
 Status
 Contact Data
 Tag Cloud
(aggregated skill profile)

15. intergator:#2: Expert Finder
15 interface projects GmbH © 2015
 Creating an aggregated skill profile for each user based on semantic and social mechanisms.
 Self-declaration : Privacy & responsibility for data quality lies with the employees.

16. intergator:#3: Talent Search to find your next star
16 interface projects GmbH © 2015
Challenge:
• Large database for contacts
• Linked documents in file system
• Seperated metadata schemes
intergator standard:
• System-wide indexing
• Grouping results for contacts
Specification for the solution:
• Linked search for contacts and documents
Quotation Tilo Ferrari (CEO Management Angels):
„ All together we are very satisfied with this solution. The team of Management Angels
could accept the new search tool very easily and it is the basis for our daily work.
The investment has been worthwhile.”

17. intergator:#4: Employee Benefits Search
 providing of information for:
 forms and work instructions
 working-tools: aids for the
employees
 Work-Life-Balance
 digital applications (time recording,
business trips, vehicle order)
 …
17 interface projects GmbH © 2015

18. intergator:#5: User generated Search
18 interface projects GmbH © 2015
 User can define own searches, depending on their needs
 research-application
 Visualization-application
 e.g. Consultants are interested in: informationen about project status, deadlines ans milestones, project-specific
documents, contact persons…

19. intergator:#6: Customer Service Search (Help Desk)
19 interface projects GmbH © 2015
 FAQ (Customer Service)
 forums
 Product description
 Providing customer information about:
 product/ services
 contract and invoice
 shipping and payment
 return and complains
 …
Help Desk personnel is interested in:
 quick problem analysis (possible during the customer
conversation) and identifikation of previously found
solutions
 evaluation of search and usage statistics
 „real time“-monitoring of customer requests
 evaluation of failed searches
 …

20. intergator:#6: Customer Service Search (Help Desk)
20 interface projects GmbH © 2015
file server
archive
websites
Microsoft
SharePoint
intranet
ERP
Data-
bases
Enterprise Search
1. abc
2. def
3. qrt
4. xyz
Microsoft
Exchange
DB
Call Center / CRM Appliacation

21. intergator:#7: Competitor Information Search
21 interface projects GmbH © 2015

22. intergator:#8: Compliance Monitoring
22 interface projects GmbH © 2015

23. intergator:#9: Intranet Search
23 interface projects GmbH © 2015
„6 R“ (6 rules) of informationen:
 right information
 at the right rime
 at the right place
 in the right quantity
 in the right quality
 for the right costs

24. intergator:#10: Collaboration – Social Dashboard
24 interface projects GmbH © 2015
 more flexibilty through individually created InfoApps and templates
 more participation by decentralized created dashboards
 More collaboration via sharing defined dashboards (Social Dashboard)

25. intergator:
Live Demo!
intergator Enterprise Search

26. intergator:
questions?

27. intergator:About us
 Company
 1993 established in Dresden
 > 51 permanent employees
 Quality management system according to DIN EN ISO 9001:2008
 Product
 intergator (since 2003)
 More than 200 installations (October 2015)
 More than 300 OEM clients
 intergator business segments
 Enterprise Search – Next Generation
 Knowledge Management
 Content Analytics
 Support for business processes
 Social Intranet
Part of the
interface projects GmbH © 201527
group
www.acis.me
covering MEA
MEA Representative Office

28. intergator:Selected References
interface projects GmbH © 2015
28 interface projects GmbH © 2015

29. intergator:ENTERPRISE
SEARCH
interface projects GmbH
Sales Team
Phone: +49 351 318 09 64
Email: sales@intergator.de