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intergator:ENTERPRISE
SEARCH
© Kristian Hermsdorf
Top 10 Use Cases for Enterprise Search
to increase organization Producti...
intergator:
Challenge
Information Management
Providing, gathering, managing, retrieving
and removing information
2 interfa...
intergator:Problem: Too much information…
intergator:Conclusion: Why don‘t we find what we search?
interface projects GmbH © 20154
Distribution of information
acros...
intergator:Selecting information
© Das Erste
interface projects GmbH © 20155
intergator:Structured and unstructured information
 DMS
 ERP
 databases
 file server?
 E-Mail?
 web server?
Assignme...
intergator:Our goal: „Single Point of Access“
interface projects GmbH © 20157
file server
data
bases
websites
Microsoft
Sh...
intergator:
Search Navigation Dashboard
Search-Based
Application
file server databases website email …
system-wide indexin...
intergator:
Optimization in daily business
10 Use Cases for Enterprise Search
intergator:
Query
formulation
Representation
and selection of
search results and
ranking
Limitation of
search results and
...
intergator:TOP 10# Use Cases
11 interface projects GmbH © 2015
1. Finding information on File Shares
2. Search for Experts...
intergator:#1: Finding information on File Shares
Status Quo:
 Employees are searching a long time for
relevant documents...
intergator:#2: Search for Experts and Contact Persons
13 interface projects GmbH © 2015
Query
person
Bus.-Unit (BU)
…
Skil...
intergator:#2: Search for Experts and Contact Persons
14 interface projects GmbH © 2015
 Structured Data
 Latest informa...
intergator:#2: Expert Finder
15 interface projects GmbH © 2015
 Creating an aggregated skill profile for each user based ...
intergator:#3: Talent Search to find your next star
16 interface projects GmbH © 2015
Challenge:
• Large database for cont...
intergator:#4: Employee Benefits Search
 providing of information for:
 forms and work instructions
 working-tools: aid...
intergator:#5: User generated Search
18 interface projects GmbH © 2015
 User can define own searches, depending on their ...
intergator:#6: Customer Service Search (Help Desk)
19 interface projects GmbH © 2015
 FAQ (Customer Service)
 forums
 P...
intergator:#6: Customer Service Search (Help Desk)
20 interface projects GmbH © 2015
file server
archive
websites
Microsof...
intergator:#7: Competitor Information Search
21 interface projects GmbH © 2015
intergator:#8: Compliance Monitoring
22 interface projects GmbH © 2015
intergator:#9: Intranet Search
23 interface projects GmbH © 2015
„6 R“ (6 rules) of informationen:
 right information
 a...
intergator:#10: Collaboration – Social Dashboard
24 interface projects GmbH © 2015
 more flexibilty through individually ...
intergator:
Live Demo!
intergator Enterprise Search
intergator:
questions?
intergator:About us
 Company
 1993 established in Dresden
 > 51 permanent employees
 Quality management system accordi...
intergator:Selected References
interface projects GmbH © 2015
28 interface projects GmbH © 2015
intergator:ENTERPRISE
SEARCH
interface projects GmbH
Sales Team
Phone: +49 351 318 09 64
Email: sales@intergator.de
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Top 10 use cases for enterprise search to increase organization productivity

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intergator Enterprise Search is not only an intelligent search solution, it also supports you in developing all relevant data and delivering a prerequisite for a further added-value use.
intergator is a cross-system search engine, knowledge management and analytics platform, that helps to save valuable working time.Within seconds your employees and customers are able to find all business-relevant information from millions of documents, emails, web pages and other datasets. Integrate intergator into your existing system and leverage an enterprise-wide search that considers access rights

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Top 10 use cases for enterprise search to increase organization productivity

  1. 1. intergator:ENTERPRISE SEARCH © Kristian Hermsdorf Top 10 Use Cases for Enterprise Search to increase organization Productivity Your speaker: Eduard Daoud
  2. 2. intergator: Challenge Information Management Providing, gathering, managing, retrieving and removing information 2 interface projects GmbH © 2015
  3. 3. intergator:Problem: Too much information…
  4. 4. intergator:Conclusion: Why don‘t we find what we search? interface projects GmbH © 20154 Distribution of information across multiple systems • Where do I find relevant information? Information Delivery • How do I get comfortably access to relevant information? Information Processing • How can I process information?
  5. 5. intergator:Selecting information © Das Erste interface projects GmbH © 20155
  6. 6. intergator:Structured and unstructured information  DMS  ERP  databases  file server?  E-Mail?  web server? Assignment on common criteria various classification criteriaAnzeige von Veritas (jetzt Symantec) interface projects GmbH © 20156
  7. 7. intergator:Our goal: „Single Point of Access“ interface projects GmbH © 20157 file server data bases websites Microsoft SharePoint ECM ERP CRM email Enterprise Search Find 2. def 1. abc 3. ghi 4. xyz The basis of our success: Connectors & Converters
  8. 8. intergator: Search Navigation Dashboard Search-Based Application file server databases website email … system-wide indexing 8 interface projects GmbH © 2015 Our solution: intergator Enterprise Search Content Store …and many more.
  9. 9. intergator: Optimization in daily business 10 Use Cases for Enterprise Search
  10. 10. intergator: Query formulation Representation and selection of search results and ranking Limitation of search results and reformulation Identification of need Action interface projects GmbH © 201513
  11. 11. intergator:TOP 10# Use Cases 11 interface projects GmbH © 2015 1. Finding information on File Shares 2. Search for Experts and Contact Persons 3. Talent Search to find your next star – Search for HR department 4. Employee Benefits Search 5. User generated Search 6. Customer Service Search (Help Desk) 7. Competitor monitoring 8. Compliance information management 9. Intranet Search 10. Collaboration – Social Dashboard
  12. 12. intergator:#1: Finding information on File Shares Status Quo:  Employees are searching a long time for relevant documents.  Problem: Lots of duplicated documents and loss of employees working time  Support functions:  Search proposals| Keymatches | …  Spelling tolerant search | Synonym search | Ranking | …  Dynamic grouping | Facet filters | …  Saved searches | Advanced searches | …  Social Search: bookmarking and tagging  Semantic functions  … 12 interface projects GmbH © 2015
  13. 13. intergator:#2: Search for Experts and Contact Persons 13 interface projects GmbH © 2015 Query person Bus.-Unit (BU) … Skills Responsibilities Document Types Processes … General Keyword Classification Name Themes Search Result Person Bus.-Unit Expert (Person) Document Reference Contact data Responsibilities Skills Contact (Person) Responsibilities Contact (OE, Person) Themes
  14. 14. intergator:#2: Search for Experts and Contact Persons 14 interface projects GmbH © 2015  Structured Data  Latest information from  DMS  Wiki Contributions  Comments  Status  Contact Data  Tag Cloud (aggregated skill profile)
  15. 15. intergator:#2: Expert Finder 15 interface projects GmbH © 2015  Creating an aggregated skill profile for each user based on semantic and social mechanisms.  Self-declaration : Privacy & responsibility for data quality lies with the employees.
  16. 16. intergator:#3: Talent Search to find your next star 16 interface projects GmbH © 2015 Challenge: • Large database for contacts • Linked documents in file system • Seperated metadata schemes intergator standard: • System-wide indexing • Grouping results for contacts Specification for the solution: • Linked search for contacts and documents Quotation Tilo Ferrari (CEO Management Angels): „ All together we are very satisfied with this solution. The team of Management Angels could accept the new search tool very easily and it is the basis for our daily work. The investment has been worthwhile.”
  17. 17. intergator:#4: Employee Benefits Search  providing of information for:  forms and work instructions  working-tools: aids for the employees  Work-Life-Balance  digital applications (time recording, business trips, vehicle order)  … 17 interface projects GmbH © 2015
  18. 18. intergator:#5: User generated Search 18 interface projects GmbH © 2015  User can define own searches, depending on their needs  research-application  Visualization-application  e.g. Consultants are interested in: informationen about project status, deadlines ans milestones, project-specific documents, contact persons…
  19. 19. intergator:#6: Customer Service Search (Help Desk) 19 interface projects GmbH © 2015  FAQ (Customer Service)  forums  Product description  Providing customer information about:  product/ services  contract and invoice  shipping and payment  return and complains  … Help Desk personnel is interested in:  quick problem analysis (possible during the customer conversation) and identifikation of previously found solutions  evaluation of search and usage statistics  „real time“-monitoring of customer requests  evaluation of failed searches  …
  20. 20. intergator:#6: Customer Service Search (Help Desk) 20 interface projects GmbH © 2015 file server archive websites Microsoft SharePoint intranet ERP Data- bases Enterprise Search 1. abc 2. def 3. qrt 4. xyz Microsoft Exchange DB Call Center / CRM Appliacation
  21. 21. intergator:#7: Competitor Information Search 21 interface projects GmbH © 2015
  22. 22. intergator:#8: Compliance Monitoring 22 interface projects GmbH © 2015
  23. 23. intergator:#9: Intranet Search 23 interface projects GmbH © 2015 „6 R“ (6 rules) of informationen:  right information  at the right rime  at the right place  in the right quantity  in the right quality  for the right costs
  24. 24. intergator:#10: Collaboration – Social Dashboard 24 interface projects GmbH © 2015  more flexibilty through individually created InfoApps and templates  more participation by decentralized created dashboards  More collaboration via sharing defined dashboards (Social Dashboard)
  25. 25. intergator: Live Demo! intergator Enterprise Search
  26. 26. intergator: questions?
  27. 27. intergator:About us  Company  1993 established in Dresden  > 51 permanent employees  Quality management system according to DIN EN ISO 9001:2008  Product  intergator (since 2003)  More than 200 installations (October 2015)  More than 300 OEM clients  intergator business segments  Enterprise Search – Next Generation  Knowledge Management  Content Analytics  Support for business processes  Social Intranet Part of the interface projects GmbH © 201527 group www.acis.me covering MEA MEA Representative Office
  28. 28. intergator:Selected References interface projects GmbH © 2015 28 interface projects GmbH © 2015
  29. 29. intergator:ENTERPRISE SEARCH interface projects GmbH Sales Team Phone: +49 351 318 09 64 Email: sales@intergator.de

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