Carmela Avner, CIO of Israel

1. Israel eGov | Over View
Ofir Ben-Avi – Director, eGov
October 2012| Ministry of Finance | Government CIO

2. In this Presentation
About Israeli eGov Unit
Israel in Numbers
The eGov Model & Israel Major Activities

3. About eGov unit

4. eGov Array
Established in 1996, as part of the Accountant
General division, with the mission of meeting
growing technological challenges.
As of March, 2012 the eGov unit is a part of the
newly established Government CIO .

5. eGov Array
• budget: 25 million US $
• Employees: 210
 Developers
 System & Communication
 Security information
 Project managers
 Content experts

6. eGov 2013 main goals
• Mobility
• Cross Ministers Processes
(Doing Business)
• Open government

7. The
ministry’s
point of
view
The citizen
and
business
point of
view The
wisdom
of
crowds

8. Improving
Improving
Raising government’s service
government image Saving for
money businesses
production
Better
New service for
online citizens
services Increasing
efficiency
Reducing
bureaucracy
Vision Raising
productivity
and
Increasing Goals Providing
transparency
better,
efficient
Managing
platform for 24/7 online
service
Technological
inter-ministries service
processes
advancements

9. ASP ISP
Application Service Provider Internet Service Provider
The e-gov unit is responsible for both:
• initiation and development of e-government
services
• Connection government offices to the Internet
• Application hosting uptime guarantee
• Warranty to information security

10. ASP ISP
Application Service Provider Internet Service Provider
Benefits:
• Full responsibility for customer experience
• Better collaboration between applications teams &
hosting and maintenance teams
• Ability to set standards for information security
aspects

11. Israel in Numbers

12. Israel in Numbers
Israel's population - 7.9 million (2012)
Computer ownership 76%
Daily connected to the internet 60%
Average time spent on the net 3.3 hours a day
Usage of social network 51 % from the connected
(3.7 million)
Mobile phones 120%
Usage of mobile internet 64%

13. Social networks in Israel
• Israelis spend an average of 11
hours a month surfing social
networking sites
• 4 million Israelis have a
Facebook account, half login
once a day (51% from the
connected to the interment)

14. The eGov model &
Israel major activities

15. United Nations eGov framework
Connected
Transactional
Emerging (Interaction)
Enhanced (Data services)
4 levels of Development

16. Israel’s Rating
On the UN’s eGov Report
16
17
23
24 24
27 26
2003 2004 2005 2008 2009 2010 2011
The report covered 190 countries

17. gov.il Portal & Governmental Service
Catalogue
A web portal for all online services and government
information for citizens and businesses.
Based on open source technology - Drupal
• All Government services provided by all the different
offices, collected into one smart and user friendly
web site
• Cutting edge technology – permanent streaming of
information, allows for a constantly updated and
dynamic site

18. e-Payment Service
The eCommerce payment service Based on Microsoft's
technology: commerce server 2002
According to the work plan for 2013 we will establish a
new infrastructure
• Established in 2001
• Contains 170 payments
• Includes two payment options: credit card and credit
transfer

19. Payment Service in Numbers
30
Payment - billion NIS
Number of transactions (Millions) 25
25
3.5
3 202.92
20 2.54
2.5 2.3
152 13,63
1.5 1.3
10
1 0.8 6,33 6,97
0.47 5,31
5
0.5
1,37
2,29
0
0
2005 2006 2007 2008 2009 2010 2011 2012

20. eForms Service
The service based on Microsoft .Net technology and in-
house development.
The technology is based on installing an “add on” for
web browser
• over 3000 government forms
• more then 1800 digital forms
• The ability to integrate with other systems

21. Form Service in Numbers
5 Total usage (million) 4.57
4.5
4
3.5 3.26
3
2.5
1.94
2
1.5 1.39
1 0.6
0.5
0

22. Gov Accelerator
Main technological infrastructure for building
government sites in a fast, simple and uniform
manner, tailored to ministry’s needs
• Based on 2 technologies: Microsoft Shear Point,
Drupal (Open Source)
• Shared infrastructure for hosting
• Support standards:
• Languages
• Security information
• Accessibility

23. My.gov
A Personalized government portal that allows every
citizen to obtain personal information and perform
online processes.
Using SOA technology, based on IBM's infrastructure
(Data Power)
Strong sense of identification – Smart ID

24. Mobile Apps
• Creating a development
environment that will allow
each ministry to develop its
own apps
• Forming an application
development infrastructure that
will allow ministries to develop
apps that include identification
and hardware access

25. M-Government
Providing mobile based advanced services
Smartphone and tablet applications
for Online Payment Services
Status: under development

26. Standalone Service Station
Interactive self service stations,
no representative needed
• Providing specific services
• Making eGov services available for
customers at peripheral areas
• Handicap accessible

27. Open Government

28. Open Government Partnership
The three principles
influence each other,
overlap and resonate. Transparency
You can not achieve
one without the
other two
Public
Accountability
Innovative technology Participation
serves as the foundation
which enables the change

29. Transparency and comprehensive
government report
The Israeli government respects freedom of information
policy and is obligated to promoting transparency and
comprehensive government report principles
• Previous approach – The government has exclusive
ownership over information
• Current approach – Information is a public resource
Citizens should have free access to information
The government is responsible for providing accessibility
to information for the public

30. Accountability
“ …The Israeli government will promote
accountability as part of its strategy to allow the
public to criticize governance performance, while
examining elected representatives and public
servants’ performance, according to clear
standards…”

31. Public Participation
“The Israeli government will
form a public participation
policy to enable citizens to
take part in planning and
execution processes of the
government work and will use
the wisdom of crowds in order
to improve government
policies’ execution and
strengthen public trust in
governance systems”

32. Some statuses
generate over
facebook 1,000
comments
Forums
Gov 2.0
Twitter

33. Data.Gov
Publicly exposing government information:
• Increase governmental transparency
• Encourage the developers’ community to
independently develop useful analytical tools for
both business and research purposes

34. hidavrut.gov.il (Dialogue)
Launched under minister Eitan's directive.
Giving the public the opportunity to voice their opinion
on the government committee.
3,500
suggestions,
8,946 votes on
various issues

36. Doing Business –
Cross ministers Processes
Doing Business is a World Bank report
• The Doing Business report covers 10 indicator sets in 183
countries
• In the last Doing Business report, Israel ranked 34th
• The goal: to simplify and shorten inter-ministries bureaucratic
processes
• The concept: the citizen and/or the business at the focus of
attention

37. More…
Cross ministers Processes
• Starting a business
• Property Registration
• A business license
• Building permit
Using a central technological infrastructure

38. Israel imports processes
Online importer-customs communication
system. “MASLUL” allows importers and
exporters to submit online forms, license and
permit requests to the authorities. Status
updates are sent at every stage.
Solution that combines a number of technology platforms:
• Payments Service
• Forms Service
• Central infrastructure for work flow
• Self Development Microsoft technology

39. G2B infrastructure
Connecting the business sector through a secure
network to the government network:
• Banks
• Insurance Companies
• Large companies
Based on the messaging infrastructure (SOA)
and security standards

40. Thank You
Ofir Ben-Avi – Director, eGov