Post expo re inventing the post - the future of outlets - dirk palder - headpostal services - capgemini consulting - 2013-10-01 rain-session postexpo 2013 vienna
Ăhnlich wie Post expo re inventing the post - the future of outlets - dirk palder - headpostal services - capgemini consulting - 2013-10-01 rain-session postexpo 2013 vienna
Ăhnlich wie Post expo re inventing the post - the future of outlets - dirk palder - headpostal services - capgemini consulting - 2013-10-01 rain-session postexpo 2013 vienna (20)
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Post expo re inventing the post - the future of outlets - dirk palder - headpostal services - capgemini consulting - 2013-10-01 rain-session postexpo 2013 vienna
1. Reinventing the Post
The Future of Postal Outlets
PostExpo, 1.10.2013,
Dirk Palder, VP â Head Postal Services
Capgemini Consulting
8. Leading Retailers have already harvest the usage of new
technology.
1
2
3
4
5
6
7
8
9
10
Technology Application Technology Benefits
Real-time store
monitoring technology
like video analytics
Intelligent tracking system that identifies the
customer, his/her last visit date, purchase patterns
Customer behavior intelligence, customer
loyalty information
Smartphones
Apps provide a virtual map for store layout, aisle
information
Easy access to information, greater
functionality, faster connectivity
Mobile coupons
Coupons related to any promotional campaigns can
be directly sent out to customer
Promotions for targeted customer segment,
call-for-action, personalization
Augmented reality/
surface computing device
Check product information, stock levels, product
placement on aisles
Customer engagement, Interactive
experience
Tablets
Assisted selling by store staff for an interactive and
engaging customer experience
Process-driven selling, customer
conversion, up-selling and cross-selling
E-paper signage/digital
signage
Supporting customer service by providing
information related to product, pricing
price accuracy, dynamic pricing, improved
customer readability
Smartphones/tablets
Facilitates customers in making informed decision by
providing price comparisons, review
Customer experience, information
aggregation
Self-checkout kiosks/
advanced POS systems
Alternative to traditional POS for faster and easier
checkout
Self-service, queue management,
faster checkout
Mobile payments/NFC
technology
Transactions authorized using mobile device have
enabled speed and convenience at cash counters
Faster speed of transaction, information
security, customer experience
Mobile POS/advanced
POS systems
Supports sustainability efforts by retailers by
providing paperless receipts and quick checkout for
customers
Quick checkout, paperless transactions
Source: (a) Capgemini analysis; (b) Company websites;
9. We are Committed to Innovation in the Global Consumer
Products & Retail Sector
Innovation
Platforms
Strategic
Themes
CPG Clients
Enabling
Partners
Capgemini
Resources
Retail Clients
IKEA
10. Dirk
 Palder
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Vice
 President
 Head
 Postal
 Services
 &
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Member
 Global
 Distribu9on
 Leadershipteam
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Phone:
 +49
 151
 4025
 2222
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E-ÂâMail:
 dirk.palder@capgemini.com
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TwiMer:
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 @DirkPalder
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LinkedIn:
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 Dirk
 Palder
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âąâŻINNOVATION
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âąâŻTRANSFORMATION
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âąâŻPOSTAL
 SERVICES
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