Dennis Frankos Resume and CV

DENNIS J. FRANKOS
490 Lake Lenelle Drive
Chuluota, Florida 32766
407 366 9936 (H) dfrankos@cfl.rr.com 407 446 5775 (M)

Career Objective and Profile
Industrial Engineer and certified Lean Six Sigma professional experienced in applied Operations Research
and Management Science techniques, committed to the use of advanced scientific methods for improved
decision making in the defense, aerospace, energy, medical, and hospitality industries. Highly skilled
creative analytical practitioner and USMC veteran interested in applying scientific methods for process
optimization, productivity improvement, and lean value stream management by virtue of:
• Systems Approach to Problem Solving • Operations Research Optimization
• Human/Lean/Design for Six Sigma • Decision Analysis and Theorist
• Strategic and Tactical Planning • Mentoring and Training
• Discrete Event Simulation Modeling • Project Management
Professional Experience
WYNDHAM VACATION OWNERSHIP Orlando, Florida 08/07 – 12/08
Lean Six Sigma Master Black Belt
Director Level Practitioner and Project Manager facilitating the use of Lean and Six Sigma tools in business and
transactional processes to achieve tangible results. Technical expert in advanced statistical analysis, project
management, communications, program administration, teaching, project coaching and mentoring. High-leverage
opportunities were identified for applying lean six sigma techniques in resort operations and corporate environment.
• Developed and implemented an effective on-line Lean Six Sigma Champion’s training program available 24 hours
a day to meet operational scheduling constraints.
• Mentored Lean Six Sigma trainees and facilitated lean improvement projects to eliminate process waste resulting in
documented savings over $400k and increased revenues exceeding $1.7M.
• Deployed Value Stream Management techniques, documented strategic process value streams, and conducted lean
assessments that identified improvement opportunities in key resort processes to eliminate process waste by 25%.
• Conducted Measurement Systems Analysis of a call center to baseline consistency in owner-service interactions.
Training and clear operational definitions would improve the consistency index from 30% to 70%+.
• Designed and implemented a MS Access/SQL data collection database for forty plus agents to document owner
issues enabling the management team to retrieve real time daily issue tracking metrics.

UNITED SPACE ALLIANCE Kennedy Space Center, Florida 04/00 – 08/07
Certified Lean Six Sigma Black Belt
Leader and facilitator of high impact business process improvement projects resulting in tangible benefits for ground
operations Space Shuttle processing. Internal process improvement consulting was provided for functional areas in
procurement, safety, quality, and mission assurance. Instructed, coached, and mentored Lean Six Sigma Green Belts.
• Utilized Design for Six Sigma (DFSS) methods to create a safety performance and communication process that met
all 13 critical customer requirements.
• Applied Lean Six Sigma (L6S) methods to achieve $300k+ savings while improving rolled throughput yield by
86% in Space Shuttle processing flight hardware return to stock.
• Trained 150+ managers and directors in Lean Six Sigma fundamentals through company training programs.
• Recognized for excellent teaching abilities in Lean Six Sigma techniques.
Senior Industrial and Systems Engineer
Practitioner of mathematical, physical, and social skills together with principles and methods of engineering analysis
and design to improve Space Shuttle Ground Operations processes.
• Partnered with Human Factors group to construct data mining tools that improved the time to analyze mishap
investigation and human error data by 80%.

DENNIS J. FRANKOS ∼ dfrankos@cfl.rr.com ∼ 407 366 9936 (H) ∼ 407 446 5775 (M) Page 2

• Developed, implemented, and utilized a multi-objective/multi-attribute decision support system to select high
visibility improvement projects based on cost, schedule, technical, and risk criteria. Reduced the number of
prioritization methods to a single standard selection process.
• Participated in NASA Space Shuttle processing, discrete event simulation modeling, probabilistic risk assessment,
statistical process control, and project prioritization initiatives to improve a safe operating environment.

LITTON LASER SYSTEMS Orlando, Florida 08/95 – 04/00
Industrial Engineer
Statistical Process Control methods were applied in a manufacturing environment to ensure process stability.
• Participated in ISO 9001 certification resulting in the formulation of a statistical process control procedure.
• Developed a MS-Access relational database data collection system for analysis and reporting of critical statistical
measures enabling technicians to determine (+/-3sigma) control conditions in key manufacturing processes.

VALENCIA COMMUNITY COLLEGE 01/96 – 09/00
Adjunct Professor
Developed curriculums and provided instruction in Statistical Process Control and Mathematics for Electronics.

UNIVERSITY OF CENTRAL FLORIDA 08/92 – 08/97
Student/Lab Assistant
Various research tasks while completing undergraduate and graduate degrees.

MARTIN MARIETTA CORPORATION 08/78 - 11/91
Senior Program Planner-Orlando, Florida (Secret Clearance)
Accountable for project scopes and objectives, work breakdown structures and schedules, and recommendations of
resources necessary to successfully complete activities on time to meet customer expected delivery dates.
• Developed a multi-national US-European consortium information system for program cost (Earned-Value) and
schedule performance that improved the timeliness of program status reporting from 14 days to 4 days each month.
• Used Critical Path Management (CPM) and Probabilistic Evaluation and Review Techniques (PERT) to optimize a
development and production schedule to 3 years.
Integration Planner-Denver, Colorado, V.A.F.B., California (Secret Clearance)
Managed master program schedules in support of manufacturing and production control environments.
• Managed Space Shuttle Manned Maneuvering Unit daily schedules that aligned with monthly program schedules.
• Responsible for technical support and production planning of Navy Plotter, Infrared Imagery of Shuttle, Field
Optics Spectrometer, and High Density Digital Recorders enabling successful on-time delivery schedules.

Education and Development
Master of Science Industrial Engineering Lean Six Sigma Black Belt Certification
University of Central Florida George Group Inc.
Bachelor of Science Industrial Engineering Leadership Development Program
University of Central Florida Leadership Institute Series
Lean Six Sigma Master Black Training Supervisory and Management Skills Program
United Space Alliance United Space Alliance

Affiliations and Publications
• Institute for Operations Research / Management • Master's Thesis: Interpretive Structural Modeling
Science Approach to Constructing Hierarchies for use in the
• Decision Analysis Society Analytic Hierarchy Process.
• American Society of Quality • NASA New Technology: Project Prioritization, Human
Error Mishap Investigations

DENNIS J. FRANKOS
490 Lake Lenelle Drive
Chuluota, Florida 32766
407 366 9936 (H) dfrankos@cfl.rr.com 407 446 5775 (M)

CURRICULUM VITAE

EDUCATIONAL BACKGROUND
1997 University of Central Florida Master of Science Industrial Engineering
Thesis: Interpretive Structural Modeling
Approach to Constructing Hierarchies for use in
the Analytic Hierarchy Process
1995 University of Central Florida Bachelor of Science Industrial Engineering

CERTIFICATIONS
2005 United Space Alliance – The George Group Lean Six Sigma Black Belt Certification

WORK EXPERIENCE
2007-2008 Wyndham Vacation Ownership, Lean Six Sigma Master Black Belt
Orlando Florida
2004-2007 United Space Alliance, Lean Six Sigma Black Belt
Kennedy Space Center
2000-2007 United Space Alliance, Senior Industrial/Systems Engineer
Kennedy Space Center
1995-2000 Litton Laser Systems Senior Industrial Engineer
Apopka, Florida
1984-1991 Martin Marietta Corporation, Senior Program Planner
Orlando Florida
1978-1983 Martin Marietta Corporation Integration Planner
Denver, Colorado
1974-1978 Western Union International Technical Operations Supervisor
Los Angeles, California
1970-1973 United States Marine Corps Sgt, Communications Technician

TEACHING EXPERIENCE
1996-2000 Adjunct Professor Valencia Community Statistical Process Control
College Mathematics for Electronics
1998-2000 Trainer/Instructor Litton Laser Systems Microsoft Power Point, Microsoft Excel
2004-2007 Instructor United Space Alliance Lean Six Sigma Green Belt Certification
Lean Six Sigma Manager Familiarization
2007-2008 Instructor Wyndham Vacation Ownership Lean Six Sigma Green Belt Certification
Lean Six Sigma Champion’s Training

MENTORING
Human Factors Mishap Improve the Human Factors Mishap
• Lean Six Sigma (DMAIC)
Investigation Database Investigation Data by providing a more
Improvement efficient and user-friendly means to enter
mishap data
Seaside Check-In Process Improve the timeliness of Check-In


PAD Tools and Parts Reduce the average fetch time
Fetching Delay
Standard Meter Processing Improve the use of meter resources and meter
utilization
Litton Laser Improve the Receiving and Inspection Process
• Process Improvement
Systems/University of
Central Florida Senior
Design Team
Flight Hardware Return to Improve the assessment of Flight Hardware
Stock Usability usability before return to stock
Budget Forecasting Increase the accuracy of monthly resort
Process forecasting
Process Map World Mark Reduce variability between actual and prior
by Wyndham Hospitality month forecast of month end close
Accounting
Credit Card Process Reduce process time and improve quality of
credit card statements
IT Implementation Phase Reduce the number of defects after
Process Improvement deployment of IT capital
External Exchange Reduce the number of external exchanges
Overhaul
Owner Satisfaction Improve the Owner Satisfaction metric -
quot;Anticipates Needs and Make Suggestionsquot;
Resort Database Alignment Improve consistency of hospitality and resort
development data across multiple brands
Static Pool Default Curve Reduce processing time to construct the static
Redesign pool default curves
Sampler Product Analysis Improve quality and processing time to roll
Accounting out the daily sampler trial balance
Owner to Agent Standards Establish consistency and performance
and Interaction standards in handling owner issues

FACILITATIONS
United Space Alliance, Construct a Structural Self Interaction Matrix
• Team Project
Kennedy Space Center, of Basic Quality Engineering Skills
Florida
United Space Alliance, Attribute Gage Repeatability and
• Measurement Systems
Kennedy Space Center, Reproducibility Measurement Systems
Analysis
Florida Analysis of Integrated Logistics Material
Support Center personnel for the inspection of
a completed serviceable parts tag attached to
FHW for RTS at “Turn In”
Analysis
Florida Analysis of variability inherent in the
completion of a serviceable parts tag attached
to FHW by Ground Operations shop
technicians prior to “Turn In”.


Analysis
Florida Analysis of adequacy of the process used by
Ground Operations shop technicians for how
usability of Flight Hardware is determined
prior to “Turn in”
Wyndham Vacation Increase cycle time to process Brand
• Kaizen Event
Ownership, Orlando, Management printed collateral jobs
Florida
World Mark by Wyndham, Planning session for Kaizen Event at Seaside,
• Strategic Meeting
Redmond, Washington Oregon
World Mark by Wyndham, Construct Value Streams for World Mark by
• Strategic Meeting
Redmond, Washington Wyndham
World Mark by Wyndham, Attribute Gage Repeatability and
• Attribute Agreement
Redmond, Washington Reproducibility Measurement Systems
Analysis
Analysis of the consistency and accuracy of a
call center Agent’s identification of Owner
contact during an Owner-Agent interaction
Wyndham Vacation Title Services Modeling Opportunities to
• Kaizen Event
Ownership, Orlando, lower cost, increase market penetration, and
Florida accelerate the arrival pipeline
World Mark by Wyndham, Owner Services problem data collection,
• Kaizen Event
Redmond, Washington summary, and reporting process
World Mark by Wyndham, Seaside Check-In Process
• Kaizen Event
Seaside, Oregon
World Mark by Wyndham, Budget Forecasting Process
• Kaizen Event
Redmond, Washington
World Mark by Wyndham Lean Assessment of Value Streams
• Kaizen Event
at Park Village
Leavenworth, Washington
Wyndham Vacation Construct a high level process map of Due
• Process Mapping
Ownership, Orlando, Diligence Capital Acquisition
Florida

PROJECTS
Integrated Property Asset Verify requirements for an integrated property
System control system to support a multi-contract,
multi-customer environment
Flight Hardware Return to Improve Ground Operations Flight Hardware
Stock Return to Integrated Logistics
Ground Operations Safety Develop a Closed Loop Safety Reporting
• Lean Six Sigma (DMEDI)
Performance Assessment System for Senior Management
System
Quality Inspection Construct a Quality Inspection Certification
Certification Training System
Problem Reporting and Develop a problem reporting and corrective
Corrective Action action policy and procedure

OMRS Buy Off Process Construct a Pro-Model Simulation and
• Discrete Simulation
Decision Support System
Process Improvement Construct a Project Prioritization Decision
• Operations Research
Project Selection Process Support System
Mishap Investigation and Construct a Mishap Investigation and Human
• Operations Research
Human Error Modeling Error Modeling Support System
Creating a Service Culture Construct supporting documentation
• Research and Analysis
leveraging Human-Sigma performance
(Gallup’s c11 and q12 measures)
measurements in a service culture.

PUBLISHED-UNPUBLISHED PAPERS
Frankos, D.J. (2007). Theories of Human Development: A Discussion of Multi-Attribute Decision Theory.
Unpublished manuscript, Walden University
Frankos, D.J. (2007). Current Research in Human Development-Decision Analysis: The role of Multi-
Attribute Decision Making in Mishap Investigations, Walden University
Frankos, D.J. (2007). Practice and Human Development – Decision Analysis: Applied Multi-Objective
Decision Making in Mishap Investigations, Walden University
Ewald, J.R., Sweeney, G.P., Pisula, K.M., Riley, H.W., Frankos, D.J., Hollis, P.A., et al. (2004). Human
Factor Investigation Refinements. NASA Research and Technology 2004 Annual Report, 98-99
Frankos, D.J., Brown, E.P., McAuliff, L.S., Van Dyke, K.D., Stelges, K.A., Jacoby, J.J., et al. (2002). A
Project Priority Assessment Tool. NASA Research and Technology 2002 Annual Report, 236-237
Frankos, D. J. (1997). Interpretive Structural Modeling Approach to Constructing Hierarchies for use in the
Analytic Hierarchy Process. Unpublished master’s thesis, University of Central Florida, Orlando, Florida

PRESENTATIONS
• Errors in Decision Making (Psychological Traps) – United Space Alliance 2007 Six Sigma Share
• Working with Non-Normal Data – United Space Alliance 2006 Lean Six Sigma Forum
• Dealing with Special Cause Variation – United Space Alliance 2006 Lean Six Sigma Forum
• Attribute Agreement Analysis Gage Readability and Reproducibility – United Space Alliance 2005 Lean
Six Sigma Forum
• Define/Measure/Analyze/Improve/Control/Validation Flight Hardware Return to Stock Project – United
Space Alliance Kennedy Space Center
• Define/Measure/Explore/Develop/Implement/Validation Closed Loop Ground Operations Safety – United
Space Alliance Kennedy Space Center Performance Assessment System
• Call Center Attribute Agreement Analysis – Worldmark by Wyndham, Redmond, Washington
• Lean Assessment Report Out – World Mark by Wyndham, Redmond, Washington

PROFESSIONAL/LEADERSHIP DEVELOPMENT
2007 Lean Six Sigma Master Black Belt Training United Space Alliance
2007 Myers-Briggs Personality Assessment Workshops United Space Alliance
2006 MORT: Management Oversight and Risk Tree Analysis NASA Safety Training Center
in Accident Investigation
2005 Belbin Team Roles Workshops United Space Alliance
2005 Integrated Project Management United Space Alliance

2005 Leadership Training: National Management Association Leadership Training Course
• Introduction to Supervision
• Management Principles
• Communication Skills
• Interpersonal Relationship Skills
• Developing Performance
• Challenge of a New Employee
• Coaching and Counseling
• Leadership Development
• Benefits Concepts
• Law for the Layman
2004 Leadership Training: United Space Alliance Leadership Training Institute
• The Principles and Qualities of Genuine Leadership
• Influencing for Win-Win Outcomes
• Providing Constructive Feedback
• Giving Recognition
• Proactive Listening
• Expressing Yourself: Presenting Your Thoughts and Ideas
• Developing Others
• Personal Strategies for Navigating Change
• Managing Your Priorities
• Moving from Conflict to Collaboration
• Handling Emotions under Pressure
• Correcting Performance Problems

CONSULTING EXPERIENCE
Inventory Tracking System for ArrMaz Chemicals
Human Error Mishap Investigation Training Software
Marina at Factory Bay Maintenance Management System
Inventory Management System Glade Resort

SOFTWARE
Pro-Model Simulation
Extend Simulation (Business Process Reengineering, Manufacturing)
Minitab Statistical Software
Minitab Quality Companion 2
Microsoft Office XP Developer (Power Point, Excel, Access, Word, Internet Explorer, Outlook, Project,
Visio)
SPSS Statistical Software
Visual Basic/SQL

RESEARCH INTERESTS
Systems Problem Solving Methods
Human/Lean/Design for Six Sigma
Discrete Modeling and Simulation
Value Stream/Supply Chain Process Management
Deterministic/Stochastic Modeling

Multi-Attribute/Multi-Objective Decision Analysis
Project Prioritization
Discreet Mathematics/Graph Theory
Process Improvement and Optimization
Critical Path Management (CPM)
Probabilistic Evaluation and Review Techniques (PERT)
Intelligence Analysis

AFFILIATIONS
INFORMS, INCOSE, ISixSigma, IIE, ASQ, LinkedIn

REFERENCES
Dr. Mansooreh Mollaghasemi Professor, University of Central Florida
Dr. Julia Pet-Armacost Professor, University of Central Florida
Jamie McLean Manager, Safety, Quality Mission Assurance, United Space
Alliance, Kennedy Space Center, Florida
Tony DelMonte Lean Six Sigma Deployment Champion, United Space Alliance,
Kennedy Space Center, Florida
Sara Sandberg Director, Owner Services, World Mark by Wyndham, Redmond,
Washington
Bill Owen Director, Strategic Planning, World Mark by Wyndham, Redmond
Washington
Greg Grzempa Engineer, Siemens, Orlando, Florida

Dennis Frankos Resume and CV

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