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Automate and simplify 
IT infrastructure 
operations 
Doug Iler 
iDRAC Product Manager 
Server Platform Management 
Main Session MT15 
2013
Evolving the role of IT 
A cost center A process 
2013 
center 
A value 
center 
Helping IT become an engine of efficiency to 
make your organization successful 
Time 
Efficiency
Dell’s systems management strategy 
Content 
style 
guidelines 
2013 
Simplicity 
• Easy to use 
• Intuitive navigation and management processes 
• Fewer tools with more functionality 
Efficiency 
• Automation of tasks 
• Faster time to production 
• Comprehensive remote management 
Availability 
• Reduced service cycle down time 
• Rapid identification and remediation of problems 
• Extended use of encryption
Dell systems management solutions 
2013 
Embedded 
server 
management 
iDRAC with 
Lifecycle 
Controller
Lifecycle management for Dell servers 
• Reprovisioning 
• Remediation 
• Parts replacement 
2013 
Deploy 
Maintain Update 
Monitor 
• Operating system deployment 
• Configuration 
• Discovery and inventory 
• BIOS 
• Firmware 
• Drivers 
• Alerts and system 
health 
• Performance 
• Power usage
Dell’s embedded lifecycle management 
Simple and replicable server 
deployment 
• Less administrator time 
• Fewer manual steps 
• Faster deployment 
2013 
Comprehensive real-time 
monitoring and reporting 
without the use of agents 
• No certification testing 
• More OpEx savings 
Improved productivity with 
automatic service features 
• Automation with controls 
• No user errors 
Change management on 
your schedule 
• Less time managing updates 
• No additional tools needed 
for multi-OS/hypervisor 
environments
The industry’s only completely 
agent-free systems management solution 
Content 
style 
guidelines 
2013 
Large data centers 
can save 
$2.5 million 
in maintenance 
costs by eliminating 
software agents 
• Embedded server management 
• Millions of servers deployed 
• Tier 1 console integration 
• Manage from your existing 
hypervisor console 
• Minimize errors and increase 
uptime 
• Automate tasks 
iDRAC7 
with 
Lifecycle 
Controller
Rapid deployment thru configuration XML 
Capture 
Clone or 
Replace 
2013 
Apply 
Test Store 
SVCTAG1.XML 
SVCTAG3.XML 
SVCTAG2.XML 
SVCTAG4.XML 
Remote share 
<Model>.XML
Mobile access via your iDRAC 
• Download and install a virtual network 
connection app, like the one from 
VNC 
• Enable VNC server and user settings 
for iDRAC via the GUI or Racadm 
2013 
Internet 
iDRAC7 with 
embedded VNC 
server-access to 
OS/hypervisor 
• Launch the app and access the OS or 
hypervisor running on the server via 
your iDRAC
SSimlidpel i1c8ity and consistency in IT management 
11G 12G 13G 
2013 
Manage with Chassis Management Controller 
• Embedded management in servers - available 
immediately at “power on” 
• Converged management of server nodes, storage, 
networking and power within a unified tool 
Manage with OpenManage Essentials 
• Global discovery, inventory, monitoring and management 
of Dell servers, storage and networking devices 
• Geographic View maps distributed VRTX systems 
Manage with 3rd party consoles 
• Benefits of OpenManage integrated within Microsoft, 
VMware and BMC systems management frameworks 
• Agent-free operations utilizing your existing systems 
management tools 
Dell 
Microsoft 
VMware
Reduced complexity of IT management 
Simple and effective 
• Easy to install 
• Low-touch maintenance 
Perform essential hardware 
management tasks 
• Monitor Dell servers, storage and 
networking switches 
• Update and manage Dell Servers 
Agent-free management 
• No software agent required 
• OS independent hardware 
management 
2013 
Dell OpenManage Essentials
OpenManage Integration Suite 
for Microsoft System Center 
Dell Server PRO 
Management Pack 
2013 
Deploy 
Maintain 
Update 
Monitor 
Dell Server and Client 
Deployment Packs 
Dell Server and Client 
Update Catalogs 
Dell Hardware 
Management Pack Suites 
Dell Lifecycle 
Controller 
Integration 
Now with Dell ProSupport 
SupportAssist Service
Dell SupportAssist integration with OpenManage 
2013 
Dell ProSupport 
Remote Services 
• Auto-case creation 
• Data analysis 
Customer site 
Dell Support 
Dell 
SupportAssist 
Diagnostics and logs 
Hardware 
inventory 
Servers Storage Network 
Remote remediation 
and parts dispatch 
Hardware 
discovery 
Hardware 
health status 
Hardware 
monitoring 
OpenManage 
Essentials 
& 
Dell 
Management 
Packs with 
Microsoft 
System 
Center 
Operations 
Manager
Slide 18 
OpenManage Integration 
for VMware vCenter 
Streamline tools and tasks for 
management and deployment 
Monitoring and alerting 
• Deep detail for inventory, monitoring 
and alerting 
• Recommended vCenter actions 
based on Dell hardware alerts 
Firmware updates 
• Ability to deploy BIOS and firmware 
updates from vCenter 
2013 
Deployment and provisioning 
• “Zero Touch” bare-metal hypervisor 
deployment without PXE, leveraging 
Dell iDRAC with Lifecycle Controller 
Hardware management 
• Online access and renewal of 
hardware warranty
Integration with endpoint management 
2013 
Dell KACE Appliances
2013 
5.5 hours 
Saved by not having to test, 
install, or maintain an agent 
85% 
Less admin time to 
complete essential 
management tasks 
$250 
3X Faster OS deployment of Microsoft 
Windows Server 
Per server savings by 
removing agents 
6X 
Faster parts replacement 
using iDRAC with Lifecycle 
Controller 
86% 
Fewer manual steps
Worldnow Media and Communications 
Worldnow’s content management system is the 
top choice of U.S. broadcasters because it can get 
the news out in 2½ minutes — even during 
emergencies 
Challenge 
Worldnow needed to boost the agility and 
reliability of its infrastructure so that 450 clients 
can use it to design and deliver digital news to 57 
million people every month. 
Results 
• Staff speeds time-to-live by 75 percent 
• Worldnow supports 35 percent more traffic 
without increasing IT footprint 
“We can maintain high availability levels with less 
effort because Dell OpenManage Essentials gives 
us an incredibly clear picture of our infrastructure 
through a single pane of glass, without adding a 
capital expenditure.” 
Clinton Henry , Sr. Director of Data Center 
Infrastructure & Security 
2013
Q & A With guests 
2013 
Patrick Hyndman 
and 
Kevin Garner 
from National Instruments
2013 
Gain hands on experience today at the OpenManage 
systems management Hands-on-Lab HOL6 
Schedule a post-event discussion with the systems 
management “Tiger Team”. Contact your account 
team for details. 
Visit a Dell Solution Center near you: 
Austin • New York City • Washington D.C. 
Chicago • Santa Clara • Mexico City • Sao Paolo 
Let’s get 
started 
Meet with Dell systems management subject matter 
experts at the Solution Center in the Expo hall. 
Visit www.Dell.com/openmanage
2013

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Automate and Simplify IT Infrastructure Operations

  • 1. Automate and simplify IT infrastructure operations Doug Iler iDRAC Product Manager Server Platform Management Main Session MT15 2013
  • 2. Evolving the role of IT A cost center A process 2013 center A value center Helping IT become an engine of efficiency to make your organization successful Time Efficiency
  • 3. Dell’s systems management strategy Content style guidelines 2013 Simplicity • Easy to use • Intuitive navigation and management processes • Fewer tools with more functionality Efficiency • Automation of tasks • Faster time to production • Comprehensive remote management Availability • Reduced service cycle down time • Rapid identification and remediation of problems • Extended use of encryption
  • 4. Dell systems management solutions 2013 Embedded server management iDRAC with Lifecycle Controller
  • 5. Lifecycle management for Dell servers • Reprovisioning • Remediation • Parts replacement 2013 Deploy Maintain Update Monitor • Operating system deployment • Configuration • Discovery and inventory • BIOS • Firmware • Drivers • Alerts and system health • Performance • Power usage
  • 6. Dell’s embedded lifecycle management Simple and replicable server deployment • Less administrator time • Fewer manual steps • Faster deployment 2013 Comprehensive real-time monitoring and reporting without the use of agents • No certification testing • More OpEx savings Improved productivity with automatic service features • Automation with controls • No user errors Change management on your schedule • Less time managing updates • No additional tools needed for multi-OS/hypervisor environments
  • 7. The industry’s only completely agent-free systems management solution Content style guidelines 2013 Large data centers can save $2.5 million in maintenance costs by eliminating software agents • Embedded server management • Millions of servers deployed • Tier 1 console integration • Manage from your existing hypervisor console • Minimize errors and increase uptime • Automate tasks iDRAC7 with Lifecycle Controller
  • 8. Rapid deployment thru configuration XML Capture Clone or Replace 2013 Apply Test Store SVCTAG1.XML SVCTAG3.XML SVCTAG2.XML SVCTAG4.XML Remote share <Model>.XML
  • 9. Mobile access via your iDRAC • Download and install a virtual network connection app, like the one from VNC • Enable VNC server and user settings for iDRAC via the GUI or Racadm 2013 Internet iDRAC7 with embedded VNC server-access to OS/hypervisor • Launch the app and access the OS or hypervisor running on the server via your iDRAC
  • 10. SSimlidpel i1c8ity and consistency in IT management 11G 12G 13G 2013 Manage with Chassis Management Controller • Embedded management in servers - available immediately at “power on” • Converged management of server nodes, storage, networking and power within a unified tool Manage with OpenManage Essentials • Global discovery, inventory, monitoring and management of Dell servers, storage and networking devices • Geographic View maps distributed VRTX systems Manage with 3rd party consoles • Benefits of OpenManage integrated within Microsoft, VMware and BMC systems management frameworks • Agent-free operations utilizing your existing systems management tools Dell Microsoft VMware
  • 11. Reduced complexity of IT management Simple and effective • Easy to install • Low-touch maintenance Perform essential hardware management tasks • Monitor Dell servers, storage and networking switches • Update and manage Dell Servers Agent-free management • No software agent required • OS independent hardware management 2013 Dell OpenManage Essentials
  • 12. OpenManage Integration Suite for Microsoft System Center Dell Server PRO Management Pack 2013 Deploy Maintain Update Monitor Dell Server and Client Deployment Packs Dell Server and Client Update Catalogs Dell Hardware Management Pack Suites Dell Lifecycle Controller Integration Now with Dell ProSupport SupportAssist Service
  • 13. Dell SupportAssist integration with OpenManage 2013 Dell ProSupport Remote Services • Auto-case creation • Data analysis Customer site Dell Support Dell SupportAssist Diagnostics and logs Hardware inventory Servers Storage Network Remote remediation and parts dispatch Hardware discovery Hardware health status Hardware monitoring OpenManage Essentials & Dell Management Packs with Microsoft System Center Operations Manager
  • 14. Slide 18 OpenManage Integration for VMware vCenter Streamline tools and tasks for management and deployment Monitoring and alerting • Deep detail for inventory, monitoring and alerting • Recommended vCenter actions based on Dell hardware alerts Firmware updates • Ability to deploy BIOS and firmware updates from vCenter 2013 Deployment and provisioning • “Zero Touch” bare-metal hypervisor deployment without PXE, leveraging Dell iDRAC with Lifecycle Controller Hardware management • Online access and renewal of hardware warranty
  • 15. Integration with endpoint management 2013 Dell KACE Appliances
  • 16. 2013 5.5 hours Saved by not having to test, install, or maintain an agent 85% Less admin time to complete essential management tasks $250 3X Faster OS deployment of Microsoft Windows Server Per server savings by removing agents 6X Faster parts replacement using iDRAC with Lifecycle Controller 86% Fewer manual steps
  • 17. Worldnow Media and Communications Worldnow’s content management system is the top choice of U.S. broadcasters because it can get the news out in 2½ minutes — even during emergencies Challenge Worldnow needed to boost the agility and reliability of its infrastructure so that 450 clients can use it to design and deliver digital news to 57 million people every month. Results • Staff speeds time-to-live by 75 percent • Worldnow supports 35 percent more traffic without increasing IT footprint “We can maintain high availability levels with less effort because Dell OpenManage Essentials gives us an incredibly clear picture of our infrastructure through a single pane of glass, without adding a capital expenditure.” Clinton Henry , Sr. Director of Data Center Infrastructure & Security 2013
  • 18. Q & A With guests 2013 Patrick Hyndman and Kevin Garner from National Instruments
  • 19. 2013 Gain hands on experience today at the OpenManage systems management Hands-on-Lab HOL6 Schedule a post-event discussion with the systems management “Tiger Team”. Contact your account team for details. Visit a Dell Solution Center near you: Austin • New York City • Washington D.C. Chicago • Santa Clara • Mexico City • Sao Paolo Let’s get started Meet with Dell systems management subject matter experts at the Solution Center in the Expo hall. Visit www.Dell.com/openmanage
  • 20. 2013

Hinweis der Redaktion

  1. In the last 20 years or so , many changes have transformed IT. The old-time perception of IT as a necessary cost (kind of “evil”) to keep things better organized but bringing little competitive advantage to the company bottom line has dramatically changed We moved into a more “evolved” period when IT was tasked to measure everything. Companies were worry to avoid competitive disadvantage, in terms of accessing data, statistics, trends and reports. Only recently, IT has been recognized as instrumental to the company success, a mean to real differentiation (like a product). From inventory control to sales predicting models, it has been recognized as Value Center. As in a virtuous pattern, IT progressed from a spending to a making money role. Re-centralized Applications: A concept that belongs to the Mainframe-era but with a totally different agility, flexibility and responsiveness to support it. Seamless Processes: Consistent, Interconnected and Integrated Processes, enabling internal customers (employees) with innovative ways to enhance their productivity and effectiveness, and add to the company value-chain. This means connecting the operational processes, business productivity and IT spaces to deliver an integrated, unified, personalized view of data, tasks, and business status to employees. Business Service Based: Support IT Services through individual Self-Service accesses; Support Performance and Predictability Analytics for the business Business Dynamics: Business variability reflecting ever-changing requirements of the business and the market. This implies readiness and resources Flexibility to be provided through Automation. Cost Center Run daily operations Reactive Labor intensive Few applications Process Center Technology oriented Performance metric Productivity improvement Disjoined processes Value Center Re-centralized applications User oriented Seamless processes Business service based
  2. Led the way in embedded management capabilities. Understood what customers were grappling with, delivered technology that alleviated a huge time/resource challenge Dell PowerEdge 12th generation Agent-Free monitoring: Installing, testing, and maintaining software agents for monitoring server components is time consuming for IT resources and utilize precious CPU cycles. It is common in the industry to require agents or drivers to monitor many components such as Network Adapters and RAID cards. Our Dell PowerEdge 12th generation servers differ from others; we have “fired your agents” to deliver agent-free monitoring for NICs, RAID, and other components. Dell has over 3.5 Million servers in market with Embedded Management through iDRAC with Lifecycle Controller Competitive Advantage: HP has a sub-par first generation embedded system management in their latest generation of servers (2+ years after Dell) OpenManage simplifies management by reducing the number of tools and speeds the procedures required to deploy, update, monitor and maintain systems In a data center with 10,000 servers, not having to maintain management agents can result in a savings of up to $2.5M over the servers’ lifecycle. *Calculations based on February, 2012 testing by Principled Technologies on an enterprise with 10,000 servers supporting a total of 20 configurations of operating systems, applications, and hardware with fully-loaded system administrator costs of $98,000/per year.
  3. Dell’s approach to systems management is centered on the server lifecycle – Deploy, Update, Monitor, Maintain. We understand that to manage an infrastructure properly and efficiently you need to be able to perform all of these functions – and you want to do them as easily and quickly as possible – so that you can spend more time and energy working on improvements to your business - and less on maintenance.
  4. Led the way in embedded management capabilities. Understood what customers were grappling with, delivered technology that alleviated a huge time/resource challenge Dell PowerEdge 12th generation Agent-Free monitoring: Installing, testing, and maintaining software agents for monitoring server components is time consuming for IT resources and utilize precious CPU cycles. It is common in the industry to require agents or drivers to monitor many components such as Network Adapters and RAID cards. Our Dell PowerEdge 12th generation servers differ from others; we have “fired your agents” to deliver agent-free monitoring for NICs, RAID, and other components. Dell has over 3.5 Million servers in market with Embedded Management through iDRAC with Lifecycle Controller Competitive Advantage: HP has a sub-par first generation embedded system management in their latest generation of servers (2+ years after Dell) OpenManage simplifies management by reducing the number of tools and speeds the procedures required to deploy, update, monitor and maintain systems In a data center with 10,000 servers, not having to maintain management agents can result in a savings of up to $2.5M over the servers’ lifecycle. *Calculations based on February, 2012 testing by Principled Technologies on an enterprise with 10,000 servers supporting a total of 20 configurations of operating systems, applications, and hardware with fully-loaded system administrator costs of $98,000/per year.
  5. The console sends an email or SMS to a mobile device with required information and launches VNC viewer application on the management station. This VNC viewer can connect to OS/Hypervisor on the server and provide access to keyboard, video and mouse of the host server to perform the necessary remediation.
  6. OME: Simple and efficient Modern UI and faster responsiveness Easy to install with low-touch maintenance Simple to use and self-learning Link and launch element management and technical support Basic HW element management Monitor Dell servers, storage, networking and business clients 3rd party hardware monitoring Update Dell servers Report server asset information (Service Tag, FRU and Warranty, etc.) Agent-free management Discover/correlate server/iDRAC and chassis/server nodes Monitor 12G servers Update 11G/12G servers Windows, Linux and ESXi inventory and update CMC for VRTX: Consistent technology with CMC for data center blades
  7. The 12th generation release also introduces OpenManage Essentials, a hardware management console for reducing the complexity of basic management tasks. It is simple to install, low touch, easy to maintain, and optimized for use by the IT generalist to monitor and maintain server, storage and networking devices . Update functionality only applies to servers – monitoring includes servers, storage and networking. OpenManage Essentials does NOT include client systems management. Dell KACE provides comprehensive management of client systems. Simple and painless migration from existing ITA environments.
  8. DEPLOY Dell Server and Client Deployment Packs for System Center Configuration Manager Agent-free: Server Deployment Pack automates bare-metal deployment and utilizes Dell Lifecycle Controller Integration for ConfigMgr for agent-free operations With an agent: Leverage Dell OpenManage Deployment Toolkit (DTK) for PxE-based OS deployment Client Deployment Pack simplifies the image deployment process for Dell business client PCs Update Dell Server and Client Update Catalogs for Microsoft System Center Configuration Manager Agent-free: Utilize Dell Lifecycle Controller Integration for ConfigMgr for uniform update procedures in multi-vendor operating system and hypervisor environments Update PowerEdge servers/blades BIOS and firmware With an agent: Update BIOS and firmware Supports system bundles Update Dell servers, blades and business client PCs Monitor Dell Management Packs for System Center Operations Manager Agent-free: Review health status and hardware events Operate agent-free to inventory and monitor Dell PowerEdge server status by leveraging Dell Lifecycle Controller Integration With an agent: Review health status and hardware events Monitor Dell PowerEdge servers, PowerVault MD-series, EqualLogic and Compellent storage, Precision workstations, OptiPlex desktops, Latitude notebooks and Dell printers Virtual Management Dell Server PRO Management Pack with PRO-Tips for System Center Operations Manager and Virtual Machine Manager With an agent: Monitor the health status of Dell PowerEdge physical host servers Recommend remedial actions such as live migration of VMs Enable optimal management of virtual resources
  9. “Dell Management   Plug-in for       VMware vCenter” throughout the presentation as the new name is “OpenManage™ Integration for VMware vCenter”.So what is Dell Management Plug-in for VMware vCenter? Simply put it is a consolidation of traditional tools and tasks associated with deploying, managing and updating servers in a virtual environment. Dell’s solution is one of a kind in the industry in that we can natively deploy, from bare metal, a server with ESX. Additionally it can consolidate alerts and offer remediation suggestions, update the firmware and BIOS from vCenter and timed to minimize risk, and give you visibility to service and warranty history of the servers.
  10. 15
  11. 12G Agent-free savings Save up to $250 per server or up to 5 ½ hour time over the server lifecycle with agent-free management that does not require installation, testing, and maintenance of a systems management software agent compared to the competition. Part Replacement 6X faster Just press the power button.  Then you can return your servers to productivity up to 6X faster than the competition with Dell’s automatic part replacement.   Deploy OS 3X faster Remotely deploy Windows 2008 on a Dell PowerEdge 12th generation server with iDRAC7 up to 3X faster than the competition. Servers to productivity faster Get your new servers to productivity fast.  Just plug in your new Dell PowerEdge 12th generation server and iDRAC7 with Lifecycle Controller takes care of the rest.  Dell’s Lifecycle Controller Integration with Microsoft System Center can save up to 86% of your administrator’s time with deployment.  You don’t even have to press the power button. Streamline and Automate Streamline and automate essential systems management tasks using iDRAC7 with Lifecycle Controller enable bare-metal deployment and provisioning with up to 85.5 percent less administrator time, up to 86 percent fewer manual steps completes in up to 28 percent less time than a comparable environment utilizing an PXE-based server deployment process.*
  12. For details see Naples Community hospital Case Study Naples Community Hospital (NCH) Naples, Florida 450 Bed Community Hospital Part of the NCH Healthcare system with 2 hospitals and 4 diagnostic imaging clinics. 290,000 imaging studies Multi-slice CT scanners, high field MRI, PET, nuclear medicine, three ultrasounds Challenge 450 bed hospital in Naples, Florida had images on different media, because media changed every year or two, and they were always struggling to upgrade their hardware, add more space and migrate data to the new media. Significant internal resources such as FTEs to manage the archive, with devotion of time and energy to support two off-site archives. Solution The healthcare system implemented Dell Cloud Clinical Archive solution for medical image cloud-based storage and distribution services and has had no problem adding modalities and expanding the system enterprise-wide. For disaster recovery, acquired images are automatically sent to Dell’s mirrored data center. Benefits • System archives 7.2 terabytes with five years on online images. • Pay-as-you-go model requires no upfront capital investment. • Cloud archiving structure enables future growth of imaging services. • Disaster recovery solid strategy for business continuity. Challenge Naples Community Hospital is a 450 bed hospital in Naples, FL with 4 multi specialty diagnostic imaging clinics: Growing cost and complexity of managing 2 offsite data archives Technology obsolescence costs related to storing images on multiple media Solution Dell Cloud Clinical Archive solution for cloud-based storage and distribution of images High availability with 5 years data onsite Infrastructure simplification Data consolidation across modalities Automated backup / replication Pay-as-you-go model Managed service model frees up IT bandwidth Reliable disaster recovery strategy