The document provides an overview of the Innovation Value Institute (IVI) and its IT Capability Maturity Framework (IT-CMF). The IT-CMF is used to drive IT transformation and improvement by assessing the maturity of an organization's IT capabilities across four macro capabilities. The IVI also offers a Capability Improvement Program to help organizations apply the IT-CMF and change management principles to build IT capabilities and generate business value through IT.

1. © Innovation Value Institute 2015
An Overview of The Innovation Value Institute, and the IT
Capability Maturity Framework driving transformation
and improvement.

2. © Innovation Value Institute 2015
IT challenges supporting the business needs
- Current legacy IT environment is not fit for future purpose
- IT Transformation & Change
- The business does not experience the value of IT
- IT Performance and Business Value Improvement
- Business users of IT services have high expectations on service levels
- Service Delivery & IT Operational Effectiveness
- New technology is changing the market and operational landscape
- Digital Transformation & Change
- More consistency and guidance for driving IT improvement
- Continuous IT performance improvement
2
Business/Organisation Drivers
IT Drivers

3. © Innovation Value Institute 2015
Research Education /
Training
Assessment /
Benchmarking
Maturing Enterprise IT Capability for Business Value and Innovation
IVI Mission
Transform how public and private sector organizations globally manage IT
capability for value and innovation

4. © Innovation Value Institute 2015
Introducing the Innovation Value Institute - IVI

5. © Innovation Value Institute 2015
The IVI agenda 5
Build the necessary
Capability to
Leverage technology
investment
Deploy technology
through an enterprise
Innovation capability
Capability
Improvement
Programme
Supporting both drives
Enterprise innovation
CMF
IT CMF
The
Organization

6. © Innovation Value Institute 2015
Copyright IVI © 2014
Steering Patrons
Patrons
Contributors
Associates
Current Membership

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IT-Capability Maturity Framework (IT-CMF)

8. © Innovation Value Institute 2015
IT-CMF spans the IT capability of the organization
IT Leadership and Governance
Business Process Management
Business Planning
Strategic Planning
Demand & Supply
Management
Capacity Forecasting &
Planning
Risk Management
Accounting & Allocation
Organization Design &
Planning
Sourcing
Innovation Management
Service Analytics &
Intelligence
Sustainable Information &
Communication Technology
Enterprise Information
Management
Funding & Financing
Budget Management
Portfolio Planning &
Prioritization
Budget Oversight &
Performance Analysis
Managing IT like a
business
Managing the
IT budget
Managing IT for
business value
Managing the
IT capability
Enterprise Architecture
Management
Technical Infrastructure
Management
People Asset Management
Intellectual Capital Management
Relationship Asset
Management
Research, Development &
Engineering
Solutions Delivery
Service Provisioning
User Training & Management
User Experience Design
Program & Project
Management
Supplier Management
Capability Assessment &
Management
Total Cost of Ownership
Benefits Assessment &
Realization
Portfolio Management
ITG
BPM
BP
SP
DSM
CFP
RM
AA
ODP
SRC
IM
FF
BGM
PPP
BOP
EAM
TIM
PAM
ICM
RAM
RDE
SD
SRP
UTM
UED
PPM
SUM
CAM
TCO
BAR
PM
SAI
Each critical
capability has five
levels of maturity:
Increasing maturity improves IT ability to deliver on key business priorities
EIM
SICT

9. © Innovation Value Institute 2015
IT-CMF Assessment measure and benchmark
maturity levels across 4 Macro Capabilities
Cost Centre
Service Centre
Investment Centre
Value Centre
Predictable
Performance
Systemic Cost
Reduction
Expanded Funding
Options
Sustainable Economic
Model
Technology Supplier
Technology Expert
Strategic Business
Partner
Corporate Core
Competency
TCO
ROI & Business Case
Options and Portfolio
Management
Optimised ValueOptimising
Advanced
Intermediate
Basic
Initial
Maturity
Low
High
Managing IT like a
business
Managing the
IT budget
Managing IT for
business value
Managing the
IT capability
Macro
Capability
Unmanaged

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Technology
IT Process
IT People
IT Knowledge
IT organizational capability to manage IT for business value
Business value and innovation enabled through IT
Why is IT Organization Capability Important?
ITResources
IT capability is about executing stable and repeatable patterns of IT
management activities that deliver business value

11. © Innovation Value Institute 2015
Potential IT value contribution increases with maturity
Maturity level
3
Intermediate
High
Low
4
Advanced
2
Basic
5
Optimizing
1
Initial
IT enables and drives business value creation and business opportunities
IT is fully aligned with business strategy and anticipates business needs
IT focuses on business value creation
Value oriented IT management using various industry best practices
IT directly contributes to business value creation in some areas
IT turns toward focusing on business value creation, but is mostly understood as service provider
IT mainly provides services allowing business to create value
IT focuses on delivering solutions for business needs, but not a value creator on its own
IT disconnected from business value creation
IT is not an integral part of value creation
IT value contribution
Organization must be able to translate
IT maturity into business value contribution

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IT-CMF Architecture – How it works…
4x Macro-
capabilities
35x IT management
capabilities (Critical
Capabilities)
256x Capability Building
Blocks + individual maturity
profiles
>800x maturity assessment questions
>2,500x recommendations (POMs)
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Key benefits of IT-CMF
• Leverages the collective intelligence of international
consortium of public and private sector collaboratorsDevelopment
• IT-CMF integrates existing frameworks/ standards into a
meta-level architecture to provide an integrated & holistic
framework
Integrated
• IT-CMF allows measurement of improvement against a
baseline using standard assessment toolsAssessment
• IT-CMF provides benchmarking against peersBenchmarking
• IT-CMF provides prioritization & improvement
recommendations for 30+ critical capability areasRecommend
VALUE FOCUS TO MANAGING IT
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Capability Improvement Program (CIP)

15. © Innovation Value Institute 2015
Introducing the Capability Improvement Program (CIP)
How to apply the IT-CMF to change your organization
Change Leadership
Capability Improvement Program
• Based on the principles of organizational change,
the CIP methodology is designed for building
organizational capability with the IT-CMF
• CIP makes full use of the depth of the IT-CMF and
is designed to enable both transformational
change and continuous improvement

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E MBE D
E XEC UTE
D IS COVE R
D ES IGN
How IVI supports you
1. Create Awareness
2. Complete Initial Assessment
3. Capability Foundation
Workshop
4. Establish CI Program
7. Mobilization Workshop
8. Execute Workplans
11. Sustain Improvements
5. Train Key Participants
Accelerate capabilities development through our CIP approach
8. Performance
management training,
templates
5. On-demand learning
4. Program & process design,
formation, templates
2. Assessment selection,
execution, action planning
1. CIP Introduction & buy-in
3. Workshop facilitation
10. Establishing a scaling plan
6. Mobilize CI Teams
9. Execution Review Workshop
10. Scale the CI Program
6. Assessment support, skills gap
analysis, scorecard dev’t
7. Prioritizing & finalizing
Program initiatives
9. Workshop facilitation
11. Guidelines for continuous
improvement

17. © Innovation Value Institute 2015
Five principles of the Capability Improvement Program
Focused on the priority capabilities that
generate value for the business
Addresses the need to build both organizational
capability and individual competency
Structured to adapt to unique organizational
context and requirements
Internal change leaders and teams are necessary
to build sustainable capabilities
Enables program piloting and scaling to build
credibility and momentum

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CIP Architecture….How it works? 18

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IVI Resesarch

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mobile devices and apps
cloud services mobile broadband networks
Big Data analytics
social technologies
IoT
Technology Trends - ‘Digital’

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How do I engage and get advantage from CIP & IT-CMF

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Ways to engage?
- Become a user of CIP & IT-CMF
- Measure and Drive your Improvement/Transition/Transformation
- Align IT investments with business priorities for enhanced value
- Become an IVI commercial partner
- Grow the value you bring to your customers by using or assisting them use
CIP & IT-CMF
- Grow your customer revenues, offerings, competencies and depth of your
relationships
- Become a patron member of the IVI
- Participate in the R & D and influence future innovations from the IVI
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