This presentation shares one of the approaches I use when exploring knowledge capability, knowledge awareness and methods for practice with organisations; my hope is that it will stimulate some thought for your practice. If you have any questions on any of the models we have developed, drop me an email. A new approach for developing excellent Knowledge management/service practice - developed and used by David Griffiths (K3-Cubed Ltd.)

1. Our Knowledge Capability:
Reducing the cost of doing business
Developing
Excellent
Practice
Prepared by:
David Griffiths
June 2014

2. Operations
Capture.Share.Use.Develop
Improved
Capability
p
Evolving
Practice
Developing Excellent Practice:
It’s not a single moment in time

3. Developing Excellent Practice
Questions Methods ValueAwareness
Our Knowledge
Capability

4. Knowledge
Capability
How mature are our efforts?
Risk & Cost
!
Coordinate.
Communicate.
Co-develop.
Community.

5. Awareness Excellence comes from
Individual and team level
awareness
!
Coordinate.
Communicate.
Co-develop.
Community.

6. Questions
Answers to questions
drive solutions
!
Coordinate.
Communicate.
Co-develop.
Community.

7. Simple
Methods Best practice:
No deviation - One right way.
!
Coordinate.
Communicate.
Co-develop.
Community.

8. Complicated
Methods
Lessons In Practice:
capture change events
NEHSA
Skills
Artefacts
Heuristics
Experience
Natural
Talent
ASHEN Model courtesy of
Snowden (Cognitive-Edge)

9. Complex
Methods There is no singular solution
!
Coordinate.
Communicate.
Co-develop.
Community.

10. Value Consider value from the start
!
Coordinate.
Communicate.
Co-develop.
Community.

11. Embed throughout the HR Cycle
4. Assessment
2. Selection
6. Exit
5. Development
& Succession
3. Induction
1. Role Description
Observational Research
Clinical Operations

12. Excellence in practice
4. Assessment
2. Selection
6. Exit
5. Development
& Succession
3. Induction
1. Role Description
! Set expectation
! Knowledge capability
core to role and visible
Observational Research
Clinical Operations

13. 3. Induction5. Development
& Succession
6. Exit
4. Assessment
2. Selection
(behaviours)
! Test for collaboration
! Test for critical thinking
! Test for communication
skills
Observational
Research
Clinical
Operations
Excellence in practice

14. 3. Induction
!Reinforce
expectation
!Design induction to
demonstrate values
!Model behaviours
!Provide frameworks
for practice
2. Selection
5. Development
& Succession
6. Exit
4. Assessment
Observational
Research
Clinical
Operations
Excellence in practice

15. 2. Selection
5. Development
& Succession
6. Exit
4. Assessment
!Evidence for contribution toward goals
!Inform value proposition through evidence of impact and results (change in process or behaviours)
!Feedback on “feelings” toward knowledge-based values and practice
3. InductionObservational
Research
Clinical
Operations
Excellence in practice

16. 3. Induction
2. Selection
5. Development
& Succession
! Gap analysis
! Individual dev. plan
! Team dev. plan
! Goal changes?
! Strategy changes?
! Succession planning and risk
6. Exit
4. Assessment
Observational
Research
Clinical
Operations
Excellence in practice

17. 2. Selection
5. Development
& Succession
6. Exit
!Interview: powerful questions
!Method according to time available
!Protect and embed knowledge
4. Assessment
3. InductionObservational
Research
Clinical
Operations
Excellence in practice

18. Our Knowledge Capability:
Reducing the cost of doing business
www.k3cubed.com
Developing
Excellent
Practice
All models copyright
K3-Cubed Ltd 2014
Developed by
Dr. David Griffiths
Except where noted