Technical skill get you the interview –soft skill gets you the job.Unfortunately depending on need we will hire without soft skills but individual will not advance .Skill proficiency is the greatest differentiator and back bone of business. Every professional well placed has to be more advanced than his peers to be in his domain to contribute effectively and remain Employers choice. Though both hard and soft skills are important but as we go up the org pyramid need for soft becomes imperative , managing clients, repartees , vendors and stake holders require Emotional intelligence andSocial intelligence

2.  Common use since 1990
 Probably evolved from Software to differentiate
› Computer programming
› Tech specification of hardware
 Misconception
› Easy to acquire
› “English language skill” when CEOs refer to lack of
Communication skill
› Soft skill acquired after a lot of practice and not just a
concept acquired in short period of time
› Quick fix by short courses
 Tech professional believe
› Tech skill are most valued skill in work place
› Performance evaluation on Tech output

3.  Technical skill get you the interview –soft skill gets you the
job
 I ask ” can I spend 4 hours in a car with the guy”
 Unfortunately depending on need we will hire without soft
skills but individual will not advance
 Skill proficiency is the greatest differentiator and back
bone of business
 Every professional well placed has to be more advanced
than his peers to be in his domain to contribute effectively
and remain Employers choice
 Though both hard and soft skills are important but as we
go up the org pyramid need for soft becomes imperative ,
managing clients, repartees , vendors and stake holders
require
› Emotional intelligence
› Social intelligence

4.  Article by Amit sarkar in Data quest 2002 CEO,s
’wanted software professional with soft skill ” pointed
out CEOs belief of success based on study by
Stanford Research Institute as
› People Skill-75%
› Technical Skill-25%
› In India Soft skill as per HR research of 2002 are
 Cross cultural sensitivity
 Communication
 Customer interface skill
 Listening
 Influencing
 Persuasive skill
 Presentation skill
 Meeting skill

5.  Soft skill are technique you need to work with others . The things you
were not taught in Engg College. Skills like working on team, networking
with other Engineers, public speaking, successful and graceful
convincing others of your view point all are considered as Soft Skill.
 Personal management skill such as attitude, and behaviour that drive
one’s potential for growth and team work skill.(Google Inc)
 To a techie anything outside of product and development skill would be
considered as Sot skill
 Soft skill is “people skill “as “It is people who do the work and not
software or metrics calculations
› Not emphasized
› Dealing with unpredictable human element is not a priority
 Technical skill is Basic competencies and soft skill specially for project
manger onward is Higher order skill
 People are good at doing but not good at getting things done which
indicate need for Leadership, Team working , Soft skill training which
would develop employee as ‘People” retaining them would always then
remain in sharp focus

6.  Shortage of employable people in India in spite of
high growth in every sector
 Proliferation of Educational Institution for technical
skill but
› Lacks qualified faculty
› Lack of suitable facilities
› No room for soft skill
› Not enough trainers
› College graduates have no exposure to people skill
required for effective work
› No part time job available to develop soft skill
› Hence Industry has to spend enough to make them
productive
› Cos continue hiring on Technical skill

7.  Team work
 Communication skill Answering phone call
› E-mail proposal writing
› Presentation skill
 Selling skill
 Running meetings
 Leadership
 Problem solving
 Customer service

8.  Interpersonal skills-37%
 Written or verbal comuincation-20%
 Ability to work under pressure-17%
 Overall business accumenship-11%
 Professional demeanour -7%
 Other skill-8%

9.  Communication (oral & verbal) and ability to
converse courteously
 Work productively in team
 Customer service focus
 Ability listen and comprehend
 Ability to be resourceful and constructive when
solving problem
 Ability to analyze and prioritize work ,evaluate and
work with minimal supervision
 Ability to comprehend and express concepts in
quantitative terms
 Ability to develop original solution to
novelproblemsquickly

10.  Attitude from personal grooming to
escalation management when things go
wrong
 Communication can be improved if people
understand and use techniques of
communication appropriately. It is not one
size fit ,hence tweak the style based on
requirement
 Etiquette allow professionals to navigate
through some of the day to day of
challenges.40 skills have been grouped in
above groups