Understanding the signs in business trends, what signs to watch, what signs to ignore is a continual challenge. Learn about these signs and some strategies to better work with all this organizational change.

1. Signs, Signs
Every Where Are Signs
2012 Indiana Association for Home & Hospice
Care Conference
Indianapolis, IN
Leanne Hoagland-Smith, MS
Chief Results Officer
ADVANCED SYSTEMS
May 15, 2012
Unlocking Results in People, Processes & Strategies

2. Signs by the Five Man Electrical Band
And the sign says 'Long-haired freaky people need not apply'
So I put my hair up under my hat and I went in to ask him why
He said you look like a fine outstanding young man, I think you'll do
So I took off my hat, I said 'Imagine that, huh, me working for you'
[Chorus:]
Signs, signs, everywhere there's signs
******' up the scenery, breakin' my mind
Do this, don't do that, can't you read the sign
And the sign says 'Anybody caught trespassing will be shot on sight'
So I jumped the fence and I yelled at the house
Hey! What gives you the right!
To put up a fence and keep me out, or to keep Mother Nature in
If God was here, he'd tell it to your face, man, you're some kind of sinner
[Chorus]
Oh, say now mister, can't you read
You got to have a shirt and tie to get a seat
You can't watch, no you can't eat, you ain't supposed to be here
And the sign says 'You got to have a membership card to get inside' - uh!
[Solo]
And the sign says 'Everybody welcome, come in, kneel down and pray'
But then they passed around a plate at the end of it all
And I didn't have a penny to pay
So I got me a pen and a paper and I made up my own ******' sign
I said, 'Thank you Lord for thinking 'bout me, I'm alive and doing fine', oh (Chorus 2 times)
Unlocking Results in People, Processes & Strategies

3. • OLD • NEW
• Competition • Collaboration
• Emotional Intelligence
• Compliance
• Human Capital
• Customer Service
• Human Resources
Signs • Leadership Self
Directed
• Marketing • Social Media
• Sales • Sustainability
• Total Quality • Technology
• Top Down Directed • Workplace
Leadership Generations
Unlocking Results in People, Processes & Strategies

4. Why Resist Change
• Change or Die
• Change is good; you
go first
• Fear
• Facts
• Force
• And…
Unlocking Results in People, Processes & Strategies

5. Why Resist Change
• Conditioned response
• Emotions take over
• Critical thinking stops
• “We have always
done it this way.”
• Justification rules
• “If it ain’t broken, why
fix it?
Unlocking Results in People, Processes & Strategies

6. Strategies to Work With Change
• One size does not fit
all
• Time is required
• Rome was not built in
a day
• Change does not
happen overnight
• Human nature returns
to the path of least
resistance
Unlocking Results in People, Processes & Strategies

7. Where To Begin with Change
• Identify all the
assumptions
• Determine all
obstacles
• Brainstorm as to
possible solutions
• Create very specific
action steps
• If this sounds like goal
setting, you are right.
Unlocking Results in People, Processes & Strategies

8. Where To Begin Change
• Assumptions
• Values or Beliefs
• “Everyone shares the
same values or
beliefs”
• Solution
• Return to the strategic
plan and the core
values
• Communicate the
desired behaviors
Unlocking Results in People, Processes & Strategies

9. Where To Begin Change
• Obstacles
• Identify known
obstacles
• Look to unknown or
those “what if”
obstacles
• Solution
• Organizational wide
survey
• Brainstorm
• Communicate
progress
Unlocking Results in People, Processes & Strategies

10. Where To Begin Change
• Solutions
• Recognize always
more than 1 solution
• Take no action is
indecision and
indecision is a solution
• Solution
• Brainstorm all possible
solutions
• Use collaboration to
determine the best
course of action
Unlocking Results in People, Processes & Strategies

11. Collaboration
• Working together
• Open mind
• Willing to listen
• Demonstrate positive
behaviors
• Does not mean
compromise your
values
• Reinforced through
individual and
collective leadership
Unlocking Results in People, Processes & Strategies

12. Emotional Intelligence
• Recognize, manage &
motivate
• The emotions of others
• Your own emotions
• Demonstrate through
language
• Remove judgmental
words such as need,
should
• Listen with an open
mind
• Demonstrate positive
behaviors
Unlocking Results in People, Processes & Strategies

13. Human Capital
• People are your
greatest asset
• Turnover is expensive
• Silver tsunami
• Go beyond training to
developing
• Hire based on talents
• Align job descriptions
to performance
appraisals
• Communicate
feedback
Unlocking Results in People, Processes & Strategies

14. Leadership Self Directed
• Lead yourself first
before leading others
• Personal development
plans
• Organizational
alignment
• Consistency in
organizational
leadership
• Consistently
communicate goals of
organization
Unlocking Results in People, Processes & Strategies

15. Social Media
• Begins within strategic
plan
• Integrated with
outbound marketing
e.g. conferences
• Determine best
platform
• LinkedIn #1 social
media site
• Corporate blog #2
• Attract attention
• Build relationships
Unlocking Results in People, Processes & Strategies

16. Sustainability
• Wise use of resources
• Eliminating costly
“redos”
• Changing behaviors
• Unite People,
Processes with
Environment
• Corporate social
responsibility
• Green = Profits
Unlocking Results in People, Processes & Strategies

17. Technology
• Digital immigrants
• Digital natives
• Changing how people
think and behave
• Mobile technology
• Cloud applications
• Infused into all
aspects of the
business
• Technology + budget
plans required
• The future – Who
knows?
Unlocking Results in People, Processes & Strategies

18. Workplace Generations
• Mature or Traditional
1900-9145
• Baby Boomers
1946-1964
• Gen X 1965-1980
• Millennial – 1981-1999
• Different beliefs,
different behaviors
• Next generation?
Unlocking Results in People, Processes & Strategies

19. Signs Are Changing
• Question to consider:
• What signs have you
indentified?
• How do those signs
align to your goals?
• What action plans
have you
constructed?
• Are you going to be:
• Reactive?
• Proactive?
Unlocking Results in People, Processes & Strategies

20. Questions ~ Discussion
Unlocking Results in People, Processes & Strategies

21. Thank You
• Leanne Hoagland-Smith, MS
• Chief Results Officer
• ADVANCED SYSTEMS
• 508 Sunshine Drive
• Valparaiso, IN 46385
• 219.759.5601 Main – 219.508.2859 Mobile
• coach@processspecialist.com
• www.processspecialist.com – Website
• www.increase-sales-coach.com – Blog
• Let us connect on social media
• Twitter @CoachLee
• Facebook -
http://www.facebook.com/CoachLeanne
• LinkedIN -
http://www.linkedin.com/in/leannehoaglandsmith
Unlocking Results in People, Processes & Strategies