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Next generation Mobile Business Solutions!
Peter M. Brak!
Partner!
proaxia consulting group!
!
October
29th
2012
Spreitenbach
–
Regensdorf
–
Nuremberg
–
Wroclaw
–
Moscow
–
Beijing
–
Hyogo
–
Tokyo
–
Osaka www.proaxia-‐consul/ng.ch
2. § proaxia
consul/ng
group
§ ValueApps
–
Next
Genera/on
Mobile
Business
Solu/ons
§ ValueApps
create
more
business
–
Customer
Example
October
29th
2012
©
proaxia
consul/ng
group
-‐
2012.
All
rights
reserved
and
company
confiden/al.
3. proaxia
consul6ng
group
ag
2011:
Revenue
CHF
17
Mio
-‐
150
Employees
Industries
/
Processes
• Automo/ve
/
Heavy
Equipment
• Discrete
Manufacturing
• Cross
Industries:
- Sales
and
Service
Processes
- Mobile
Business
Solu/ons
Services
/
Products
Projects
Mobile
Solu6ons
(Exctract)
proaxia
is
VAR
and
exper/se
partner
für
Sybase
Unwired
Pla:orm
(SUP)
©
proaxia
consul/ng
group
-‐
2012.
All
rights
reserved
and
company
confiden/al.
4.
Next
genera6on
Mobile
Business
Solu6ons
proaxia
create
• op/mize
the
customer
interac/on
process
Mobile
Business
Solu/ons
that
• generate
more
business
• increase
customer
sa/sfac/on
• excellent
Business
Case
They
convince
with
• great
User
Experience
• seamless
Integra/on
into
Backend-‐Systems
©
proaxia
consul/ng
group
-‐
2012.
All
rights
reserved
and
company
confiden/al.
5. Customer
Example:
Mobile
Service
Advisor
§ Customer:
Autohaus Bald, one of the top ten Mercedes-Benz
car dealers in Germany!
§ Use Case:
Vehicle Reception for service at Customer’s Vehicle!
Today!
§ Challenge:
Only 20 Min / Customer for the complete Process. It is not possible with todays Tools!!
§ Solution:
Backend integrated iPad App supports the whole Reception at Customer’s Vehicle!
With iPad!
Mobile Service Advisor!
©
proaxia
consul/ng
group
-‐
2012.
All
rights
reserved
and
company
confiden/al.
6. Business
case
enabled
with
Mobile
Service
Advisor
A Survey of Dekra Consulting GmbH shows: !
Interac6ve
Recep6on
§ Benefit: without interactive reception only 24% of
the necessary service work was identified.
With Interactive Reception about 90%. !
§ More Orders: without interactive reception the
customer orders only in 50% of the cases
additional services.
With Interactive Reception in 83% of the cases. !
§ More Revenue: With interactive reception you can
sell more services,
in average 57 EURO plus per workshop order.!
30% more interactive receptions with 20
service advisors
-> 600’000 EUR/year additional revenue.!
©
proaxia
consul/ng
group
-‐
2012.
All
rights
reserved
and
company
confiden/al.
7. Demo:
Mobile
Service
Advisor
Interac6ve
Vehicle
Recep6on
• Improve
Customer
Interac/on
• Crea/ng
more
Business
©
proaxia
consul/ng
group
-‐
2012.
All
rights
reserved
and
company
confiden/al.
8. Thanks
for
your
aRen6on
!
Contact
Peter
M.
Brak
Partner
Mobil:
+41
(0)79
353
38
15
peter.brak@proaxia-‐consul/ng.com
proaxia
consul6ng
group
ag
Industriestrasse
176
CH-‐8957
Spreitenbach
Tel.:
+41
(0)56
418
20
80
www.proaxia-‐consul/ng.ch