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ValueApps for more business!
                                                                      Next generation Mobile Business Solutions!




Peter M. Brak!
Partner!
proaxia consulting group!
!




                                        October	
  29th	
  2012	
  
                                        	
  
Spreitenbach	
  –	
  Regensdorf	
  –	
  Nuremberg	
  –	
  Wroclaw	
  –	
  Moscow	
  –	
  Beijing	
  –	
  Hyogo	
  –	
  Tokyo	
  –	
  Osaka   www.proaxia-­‐consul/ng.ch	
  
§  proaxia	
  consul/ng	
  group	
  

 §  ValueApps	
  	
  –	
  	
  Next	
  Genera/on	
  Mobile	
  Business	
  Solu/ons	
  

 §  ValueApps	
  create	
  more	
  business	
  	
  –	
  	
  Customer	
  Example	
  




                                                                             October	
  29th	
  2012	
  
                                                                             	
  
©	
  proaxia	
  consul/ng	
  group	
  -­‐	
  2012.	
  All	
  rights	
  reserved	
  and	
  company	
  confiden/al.	
  
	
  
proaxia	
  consul6ng	
  group	
  ag	
  


      2011:	
  Revenue	
  CHF	
  17	
  Mio	
  -­‐	
  150	
  Employees	
  

      Industries	
  /	
  Processes	
  
        •  Automo/ve	
  /	
  Heavy	
  Equipment	
  
        •  Discrete	
  Manufacturing	
  
        •  Cross	
  Industries:	
  	
  
              -  Sales	
  and	
  Service	
  Processes	
  
              -  Mobile	
  Business	
  Solu/ons	
  

      Services	
  /	
  Products	
  
                                                                                                                       Projects	
  Mobile	
  Solu6ons	
  (Exctract)	
  




proaxia	
  is	
  VAR	
  and	
  exper/se	
  partner	
  für	
  Sybase	
  Unwired	
  Pla:orm	
  (SUP)	
  
©	
  proaxia	
  consul/ng	
  group	
  -­‐	
  2012.	
  All	
  rights	
  reserved	
  and	
  company	
  confiden/al.	
  
	
  
                                	
  Next	
  genera6on	
  Mobile	
  Business	
  Solu6ons	
  




                                                                                                  proaxia	
  create	
  

                                                                                                                       •  op/mize	
  the	
  customer	
  interac/on	
  process	
  
                   Mobile	
  Business	
  Solu/ons	
  that	
                                                            •  generate	
  more	
  business	
  
                                                                                                                       •  increase	
  customer	
  sa/sfac/on	
  



                                                                                                                       •  excellent	
  Business	
  Case	
  
                                                                         They	
  convince	
  with	
                    •  great	
  User	
  Experience	
  
                                                                                                                       •  seamless	
  Integra/on	
  into	
  Backend-­‐Systems	
  



©	
  proaxia	
  consul/ng	
  group	
  -­‐	
  2012.	
  All	
  rights	
  reserved	
  and	
  company	
  confiden/al.	
  
	
  
Customer	
  Example:	
  Mobile	
  Service	
  Advisor	
  


 §  Customer:

     Autohaus Bald, one of the top ten Mercedes-Benz 

     car dealers in Germany!
  §  Use Case:

      Vehicle Reception for service at Customer’s Vehicle!


       Today!



  §  Challenge: 

      Only 20 Min / Customer for the complete Process. It is not possible with todays Tools!!

  §  Solution:

      Backend integrated iPad App supports the whole Reception at Customer’s Vehicle!



  With iPad!




                                                                                                                       Mobile Service Advisor!
©	
  proaxia	
  consul/ng	
  group	
  -­‐	
  2012.	
  All	
  rights	
  reserved	
  and	
  company	
  confiden/al.	
  
	
  
Business	
  case	
  enabled	
  with	
  Mobile	
  Service	
  Advisor	
  


                                                                                                                       

                                                                                                                       A Survey of Dekra Consulting GmbH shows: !
                                           Interac6ve	
  Recep6on	
  
                                                                                                                       §  Benefit: without interactive reception only 24% of
                                                                                                                           the necessary service work was identified. 

                                                                                                                           With Interactive Reception about 90%. !


                                                                                                                           §  More Orders: without interactive reception the
                                                                                                                               customer orders only in 50% of the cases
                                                                                                                               additional services.

                                                                                                                               With Interactive Reception in 83% of the cases. !

                                                                                                                           §  More Revenue: With interactive reception you can
                                                                                                                               sell more services, 

                                                                                                                               in average 57 EURO plus per workshop order.!


                                                                                                                            30% more interactive receptions with 20
                                                                                                                            service advisors 

                                                                                                                            

                                                                                                                            -> 600’000 EUR/year additional revenue.!

©	
  proaxia	
  consul/ng	
  group	
  -­‐	
  2012.	
  All	
  rights	
  reserved	
  and	
  company	
  confiden/al.	
  
	
  
Demo:	
  Mobile	
  Service	
  Advisor	
  
                                                                                                                       Interac6ve	
  Vehicle	
  Recep6on	
  
                                                                                                                       •  Improve	
  Customer	
  Interac/on	
  
                                                                                                                       •  Crea/ng	
  more	
  Business	
  




©	
  proaxia	
  consul/ng	
  group	
  -­‐	
  2012.	
  All	
  rights	
  reserved	
  and	
  company	
  confiden/al.	
  
	
  
Thanks	
  for	
  your	
  aRen6on	
  !	
  




                                            Contact	
  
                                                      Peter	
  M.	
  Brak	
  
                                                      Partner	
  
                                                      Mobil:	
  	
  +41	
  (0)79	
  353	
  38	
  15	
  
                                                      peter.brak@proaxia-­‐consul/ng.com	
  


                                                      proaxia	
  consul6ng	
  group	
  ag	
  
                                                      Industriestrasse	
  176	
  
                                                      CH-­‐8957	
  Spreitenbach	
  
                                                      Tel.:	
  +41	
  (0)56	
  418	
  20	
  80	
  




                                                                                                          www.proaxia-­‐consul/ng.ch	
  

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Momo #33 - Proaxia

  • 1. ValueApps for more business! Next generation Mobile Business Solutions! Peter M. Brak! Partner! proaxia consulting group! ! October  29th  2012     Spreitenbach  –  Regensdorf  –  Nuremberg  –  Wroclaw  –  Moscow  –  Beijing  –  Hyogo  –  Tokyo  –  Osaka www.proaxia-­‐consul/ng.ch  
  • 2. §  proaxia  consul/ng  group   §  ValueApps    –    Next  Genera/on  Mobile  Business  Solu/ons   §  ValueApps  create  more  business    –    Customer  Example   October  29th  2012     ©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    
  • 3. proaxia  consul6ng  group  ag   2011:  Revenue  CHF  17  Mio  -­‐  150  Employees   Industries  /  Processes   •  Automo/ve  /  Heavy  Equipment   •  Discrete  Manufacturing   •  Cross  Industries:     -  Sales  and  Service  Processes   -  Mobile  Business  Solu/ons   Services  /  Products   Projects  Mobile  Solu6ons  (Exctract)   proaxia  is  VAR  and  exper/se  partner  für  Sybase  Unwired  Pla:orm  (SUP)   ©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    
  • 4.    Next  genera6on  Mobile  Business  Solu6ons   proaxia  create   •  op/mize  the  customer  interac/on  process   Mobile  Business  Solu/ons  that   •  generate  more  business   •  increase  customer  sa/sfac/on   •  excellent  Business  Case   They  convince  with   •  great  User  Experience   •  seamless  Integra/on  into  Backend-­‐Systems   ©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    
  • 5. Customer  Example:  Mobile  Service  Advisor   §  Customer:
 Autohaus Bald, one of the top ten Mercedes-Benz 
 car dealers in Germany! §  Use Case:
 Vehicle Reception for service at Customer’s Vehicle! Today! §  Challenge: 
 Only 20 Min / Customer for the complete Process. It is not possible with todays Tools!! §  Solution:
 Backend integrated iPad App supports the whole Reception at Customer’s Vehicle! With iPad! Mobile Service Advisor! ©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    
  • 6. Business  case  enabled  with  Mobile  Service  Advisor   
 A Survey of Dekra Consulting GmbH shows: ! Interac6ve  Recep6on   §  Benefit: without interactive reception only 24% of the necessary service work was identified. 
 With Interactive Reception about 90%. ! §  More Orders: without interactive reception the customer orders only in 50% of the cases additional services.
 With Interactive Reception in 83% of the cases. ! §  More Revenue: With interactive reception you can sell more services, 
 in average 57 EURO plus per workshop order.! 30% more interactive receptions with 20 service advisors 
 
 -> 600’000 EUR/year additional revenue.! ©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    
  • 7. Demo:  Mobile  Service  Advisor   Interac6ve  Vehicle  Recep6on   •  Improve  Customer  Interac/on   •  Crea/ng  more  Business   ©  proaxia  consul/ng  group  -­‐  2012.  All  rights  reserved  and  company  confiden/al.    
  • 8. Thanks  for  your  aRen6on  !   Contact   Peter  M.  Brak   Partner   Mobil:    +41  (0)79  353  38  15   peter.brak@proaxia-­‐consul/ng.com   proaxia  consul6ng  group  ag   Industriestrasse  176   CH-­‐8957  Spreitenbach   Tel.:  +41  (0)56  418  20  80   www.proaxia-­‐consul/ng.ch