Employee training is fluid, dynamic and complex – which is why Competency-Based Training is a more important strategic component of a today’s employee learning strategies. In this webinar, you will learn: Why a sharp focus on key competencies is more important than ever. The key characteristics of best-in-class competency-based training programs. A straightforward seven-step process any organization can use to implement a CBT starting today.

1. HOW TO
CREATE A
COMPETENCY-BASED
TRAINING
PROGRAM

2. CONTROL
PANEL
VIEWER
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Submit questions and comments
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Note: Today’s presentation is
being recorded and will be
provided within 24 hours.
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4. RECORDING, SLIDES AND FOLLOW-UP INFO.
To download the
slides for today
click the hyperlink
in the panel on the
right side.
Visit www.bizlibrary.com/bizblog.aspx for
the Webinar recording, slides and
follow-up information.
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5. How to Create a
Competency-Based
Training Program
A Completion Certificate will
be emailed within 24 hours
and a link will be shared at
the end of the webinar!
This program has been approved
for 1 (General) recertification
credit hour toward PHR, SPHR
and GPHR recertification through
the HR Certification Institute.
Please be sure to note the
program ID number on your
recertification application form.
For more information about
certification or recertification,
please visit the HR Certification
Institute website at www.hrci.org.

6. Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Specialist
jbatz@bizlibrary.com
@jessbatz
@BizLibrary
BIZLIBRARY.COM

7. 4,064 Courses. 25 Topic Areas. Unlimited Access.
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8. POLL QUESTION
Are you currently using competencies in
your training program?
a.
Yes! Just looking to get a few ideas today.
b.
Not yet – we’re looking to implement competencybased training in the next 6-12 months.
c.
Not yet – we’d like to use competencies in our
program, but aren’t sure where to start.
d.
No. Not sure if competency-based training is the right
solution for our company at this point.

9. WHAT YOU’LL LEARN:
Why a sharp focus on key
competencies is more important
than ever.
The key characteristics of best-inclass competency-based training
programs.
A straightforward seven-step
process any organization can use to
implement CBT today.
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10. Does competency-based training
(CBT) remain a relevant in today’s
evolving workplace?

11. IT’S A VUCA WORLD…
Change and capacity to
adapt
VOLATILITY
UNCERTAINTY
COMPLEXITY
Employee retention
AMBIGUITY
Workplace
demographics

12. CHANGING
OUR LEARNING
STRATEGY
Demographics
Behaviors
Technology

13. THE WORKFORCE
5%
24%
39%
Mature/WWII
32%
Baby Boomers
Generation X
Generation Y
Source: Bureau of Labor Statistics, (2012).
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14. BRING YOUR OWN DEVICE - BYOD
6.1% 5.1%
Currently Support
13%
75.5%
Planning to Support, Next
12 Months
Considering, But No
Specific Timeframe
Not Planning to Support
Source: Good Technology State of BYOD Report 2012
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15. Competency-based training
focuses on identified workplace
behaviors essential to achieve
organizational strategic goals.

16. THE CBT APPROACH
Learner focused
Ability to do vs. knowing how
Focuses on skills, knowledge or
behaviors
Tied to strategic objectives

17. KEY CHARACTERISTICS:
ALIGNMENT
EMPLOYEE FOCUSED
BUILD ON STRENGTHS
SKILLS AND KNOWLEDGE
IMPROVED PERFORMANCE
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18. ALIGNMENT
…should be viewed as a process
guided by specific goals whereby an
organization makes continuous
adjustments…

19. EMPLOYEE FOCUSED
What key competencies actually
support the achievement of the
employee’s goals?

20. BUILD ON STRENGTHS
A variety of learning resources to serve
different learning styles and the
complexity of the new skills
and knowledge.

21. SKILLS AND KNOWLEDGE
Knowledge is gained with the purpose
of supporting performance.

22. LEARNING MUST BE JUST IN TIME
AND JUST FOR ME
Michael Rochelle,
Chief Strategy Officer,
Brandon Hall Group
90% of Americans use their
personal smartphones for
work-related purposes.
One in five iPad owners use
their iPads for work.
Source: BYOD Insights 2013: A Cisco
Partner Network Study
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23. IMPLEMENTATION PROCESS
Performance analysis
Establish competencies
Establish job role standards
Identify skill gaps
Individual development plans
Assess and measure

24. Performance Analysis
What skills and
behaviors are
critical to achieving
your organization’s
goals?

25. Establish Competencies
Organizational
values
Top performers
across job roles

26. Establish Job Role Standards
Benchmark top
performers
What does success
look like?
What do they do?

27. Identify Skills Gaps
Assessments
360 Reviews
Performance
Reviews
Employee
interviews

28. Individual Development Plans
INDIVIDUAL DEVELOPMENT PLAN
Name:
Manager:
Position:
Date:
CARRER PLAN
Personal Mission Statement
Objective
information
Learning styles
SHORT-TERM CAREER GOALS (1-2 Years)
Area of Interest / Positions
Competencies/Skills/
Knowledge Needed:
(areas I need to develop)
Career plan
Manager support
LONG-TERM CAREER GOALS (3-5 Years)
Area of Interest / Positions
Competencies/Skills/
Knowledge Needed:
(areas I need to develop)

29. OUTLINING COMPETENCY MODELS & MAPS
Competency
Behavior
Core Competencies
Cultural or organizational
Development
Resource
Target
Audience
Job Role
Individual Contributor
Manager
Executive
Resources, activities and development
opportunities, Elearning courses, videos,
books, workshops.
Demonstrated behaviors that
support the competency
Job Family and Job-Specific
Competencies
Sales, Operations, Administrative,
Customer Service
Perform a particular job
at a successful level.
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30. BIZLIBRARY.COM

31. Measure
Performance
improvement
Behavior change
Organizational
capabilities

32. BIZLIBRARY.COM

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35. Free trial of the BizLibrary Collection or Demo
4,000+ Courses. 25 Topic Areas. Unlimited Access.
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36. QUESTIONS
Use the Q&A
box in the lower
right hand
portion of your
screen.
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37. Program ID #
Click the link in chat for
the completion
certificate. You will also
be emailed a link to the
completion certificate
within 24 hours.
Join us next week, Add Oomph to
Your Training with Short Videos

38. Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Specialist
jbatz@bizlibrary.com
@jessbatz
@BizLibrary
BIZLIBRARY.COM