SlideShare ist ein Scribd-Unternehmen logo
1 von 8
©
                                                         ITIL Implementation / Business Processes Consultancy




                                                                                          ®
                                 ? ITIL
                             ...
                                                                                                         ©                        :
             :                              -                       .                                        ,           ,
     quot;ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,
                                  and is Registered in the U.S. Patent and Trademark Officequot;




                                                                                              :
                                        I-til Consulting quot;
                                                               itSMF

                                                                2008




                                                        –1–                              ,I-til Consulting                   ©
                                                                                                                 –
8:
                                                                                                  ITIL ® is a Registered Trade Mark of OGC

                 052-5278966 :     1534-8347337 :      34752        55            - (513978080 . . ) quot;               -
                                    www.ITIL.co.il :                    benny@I-til.co.il :
©
                                                                      ITIL Implementation / Business Processes Consultancy



                                                          ? ITIL                                                                      –                     .1

                                                  ?       ,
                                              .
                         .                                    .quot;                                    -quot;                  quot;       ,
     .
     ,       ,
                                                              ,( quot;        )                                                   ,
                                                                                                                                  .                         ,


                                                                .                     .                                                                             ...


                 ?                                         IT-                :
                                                          ...                     (IT)


                                  ,         (!!)                                                                                              ,                  IT-
                                                                                                       .                                                    IT


                                 ) quot;IT Infrastructure Libraryquot;                                                          48-
                                                                                                                                    .ITIL :                      (IT-
                                                      :                                                     ,IT                 (Best Practice)


                     .IT                 quot;,                                                                IT-                        <--




         :                                                                                                                                              ,
                             .                                                ,                                     ,
                                 IT-                                  .                                                                           IT-
                     .                                                                                                  ,




                                                                     –2–                                    ,I-til Consulting                           ©
                                                                                                                                          –
8:
                                                                                                                    ITIL ® is a Registered Trade Mark of OGC

                     052-5278966 :      1534-8347337 :              34752             55            - (513978080 . . ) quot;                      -
                                         www.ITIL.co.il :                                 benny@i-til.co.il :
©
                                                                                              ITIL Implementation / Business Processes Consultancy



                                                                                                                                                                               ITIL                                                                                    .2

                      .           (Guidance)                                                                                                                                                8                                                                     ITIL
         .(       )                                                         (     )                                                                                            (                             )


                                                                                                                                                                                                                                                                             Benny Kami n itSMF Isr ael




                                                                                                                                                                                          Benny Kami n itSMF Isr ael
                                      Benny Kami n itSMF Isr ael                                  Benny Kami n itSMF Isr ael




                                                                                                                                                  Benny Kami n itSMF Isr ael




                                                                                                                                                                                                                             Benny Kami n itSMF Isr ael




                  Source: The ITIL Model by OGC




                                                                                      ?(ITIL                                                                                                        :)
     ,                                                             :(The Business Perspective)                                                                                                                         IT-                                               •
              .                                                                                                                               ,
                                                                                      IT                                                                                               IT

     .                    -                                        :(ICT Infrastructure Management)                                                                                                                                                                      •
                  .                                                ,                      ,                                                           ,IT-
         :(Planning to Implement Service Management)                                                                                                                                                                                                                     •
                              .                                                                                                        ,IT-                                                              quot;                                                    quot;
                                                     ,                          IT-                                                        (                                       )                                                                      ,
                                                                       .                                                        ITIL



                                                                                              –3–                                                          ,I-til Consulting                                                                                       ©
                                                                                                                                                                                                                                              –
8:
                                                                                                                                                                                       ITIL ® is a Registered Trade Mark of OGC

                      052-5278966 :                                1534-8347337 :         34752                       55                 - (513978080 . . ) quot;                                                                                             -
                                                                       www.ITIL.co.il :                                        benny@i-til.co.il :
©
                                                                   ITIL Implementation / Business Processes Consultancy


                                                              :(Application Management)                                                   •
                                                        .                        –
                                                               :(Security Management)                                                     •
         .                                                                                                                        .
          .                                                                :(Assets Management)                                           •

                                                  2-               :(Service Management) IT-                                              •
     :                   (Service Delivery)                                              (Service Support)


                                                               ITIL               IT                                                      .3




              .                                        ,IT                                         10               ITIL


     Source: The ITIL Model by I-til Consulting ltd.




               :(                             )                                                                                                ,
                                                                                                                      ITIL

                                                       -quot;              :(Incident Management)                                             •
                                                               ,                     ,                                    ,
                                                                                                                      .

                                                               –4–                              ,I-til Consulting                     ©
                                                                                                                              –
8:
                                                                                                        ITIL ® is a Registered Trade Mark of OGC

                    052-5278966 :        1534-8347337 :       34752        55            - (513978080 . . ) quot;                     -
                                           www.ITIL.co.il :                 benny@i-til.co.il :
©
                                                                        ITIL Implementation / Business Processes Consultancy


                                                :(Service Management) Help Desk- -                                                                      •
                                                                .                                                        ,IT-
                 ,               ,                                                                 .
                                                    .
                                                                    :(Problem Management)                                                               •
                                                                .                                                               ,
     ,                               .IT-                                       :(Change Management)                                                    •
                     .IT-                                                                          ,                                         ,
                                                                    :(Release Management)                                                               •
                       .                                                    ,                          ,                            ,
                                                                    :(Configuration Management)                                                         •
         .                            (CMDB)                                                           .IT-
                                                                         :(Continuity Management)                                                       •
                                                                    .                                                    -
                 IT-                                                        :(Financial Management)                                                     •
                 ,                                                                  quot;                            quot;                       .
                                                            ,
                                                                                             .
             .                                                              :(Capacity Management)                                                      •
     .                                                              ,
                             ,                                              :(Availability Management)                                                  •
                                                        .                                                       IT-

                                                                                                    SLA -                                               •
                                                                                                               :(Service Level Mgmt)


                                                                                                                     .
                                                                                         ,
                                                                                ,IT-                   quot;
                                                                                                           .         -



                                                                        –5–                                    ,I-til Consulting                   ©
                                                                                                                                        –
8:
                                                                                                                         ITIL ® is a Registered Trade Mark of OGC

                            052-5278966 :      1534-8347337 :       34752           55           - (513978080 . . ) quot;                        -
                                                www.ITIL.co.il :                     benny@i-til.co.il :
©
                                                         ITIL Implementation / Business Processes Consultancy



                                    ?                                               ITIL V3                                    .4

                                                  .3           – ITIL
         :                                                               ,
                           ,         8            2-                         ,                              10-
                                                                             .ITIL           8




     quot;       quot;                                                           .
                                                                         .                                               ,2



                                                        –6–                             ,I-til Consulting                  ©
                                                                                                                –
8:
                                                                                                 ITIL ® is a Registered Trade Mark of OGC

                 052-5278966 :   1534-8347337 :        34752        55           - (513978080 . . ) quot;               -
                                  www.ITIL.co.il :                   benny@i-til.co.il :
©
                                                                               ITIL Implementation / Business Processes Consultancy



                                                         ?                                         ITIL                                                              .5

                                                                               .IT-                                                                           ITIL
     ,IT-                                                ITIL quot;                                                                          .( quot;         )
                                            .                                                             ,
                    ,                           :                                                                       ITIL
                        .                                                                                                       IT
                                                    –                                          ,                                                               :
                                        :                                                                                                                 .
                                                                         .                                                           ,


                ,                                                             ITIL
                                                                                                              .25%- 5%                        IT-
                                    ,                                                                                                 .
                                                     .                                                                      ,
            ,                                              –                                                                                                  ITIL
                                                                             IT-                              .
                                                                                                                        ,                 ,               .
                                                                     .                                            IT-                             –


                                        .                .IT                                                                                              ?
                            ,ITIL                                                                             ,
                                                                         Gap Analysis
                                                                                                         .IT-


                                                          .ISO 20000 -                                             ITIL


                                                               quot;                                   .ISO 9000                                      ,
                                                          .                                              ISO 20000                                IT


                                                                                                                                                          .



                                                                              –7–                             ,I-til Consulting                                ©
                                                                                                                                              –
8:
                                                                                                                            ITIL ® is a Registered Trade Mark of OGC

                        052-5278966 :               1534-8347337 :           34752        55         - (513978080 . . ) quot;                         -
                                                     www.ITIL.co.il :                      benny@i-til.co.il :
©
                                                                             ITIL Implementation / Business Processes Consultancy



                                                                                                                              ITIL                                   .6

                .          ,                                         90-                                      ,80-
                                                                                                                        ,             8-


                                                                                                                    .
                                                                 ITIL
                                                                                           86% (2008)                             ,
                                                                                  ,ITIL                                                              quot;
                                                                     quot;                                              !          30%
                                                                              .ITIL                                                        ,ITIL
                                                                                                                                                                 ?


                                                                 ,                             quot;                                                         .                ITIL
                                                                                           quot;                                                ,
                               .                                                                                                           .quot;
                                           .            Ness ,           ,                             ,




                                                ?                                                                                                                    .7

                                               (itSMF) quot;IT-                                                   quot;
                                                                                                                                                                      .ITIL
                                                    ITIL
                                                                                                   .
                                                                              .                                                                          ITIL
                                                    !                                                                                           ITIL
                         ITIL / ITSM                                                                                          itSMF
                                                                     ,                                                                                           ,
     ITIL
            quot;                          ,                                                           .
                                                                                                                                                 .
                                   .            -                                              ,                  quot; 2005
      .                                                                           ,                                                        ,(www.itSMF.co.il)


                                                                             –8–                                   ,I-til Consulting                         ©
                                                                                                                                            –
8:
                                                                                                                            ITIL ® is a Registered Trade Mark of OGC

                    052-5278966 :          1534-8347337 :                34752            55               - (513978080 . . ) quot;                  -
                                               www.ITIL.co.il :                            benny@i-til.co.il :

Weitere ähnliche Inhalte

Kürzlich hochgeladen

Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
amitlee9823
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
lizamodels9
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 

Kürzlich hochgeladen (20)

Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 

Empfohlen

How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthHow Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental Health
ThinkNow
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
Kurio // The Social Media Age(ncy)
 

Empfohlen (20)

2024 State of Marketing Report – by Hubspot
2024 State of Marketing Report – by Hubspot2024 State of Marketing Report – by Hubspot
2024 State of Marketing Report – by Hubspot
 
Everything You Need To Know About ChatGPT
Everything You Need To Know About ChatGPTEverything You Need To Know About ChatGPT
Everything You Need To Know About ChatGPT
 
Product Design Trends in 2024 | Teenage Engineerings
Product Design Trends in 2024 | Teenage EngineeringsProduct Design Trends in 2024 | Teenage Engineerings
Product Design Trends in 2024 | Teenage Engineerings
 
How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental HealthHow Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental Health
 
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdfAI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
 
Skeleton Culture Code
Skeleton Culture CodeSkeleton Culture Code
Skeleton Culture Code
 
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 

What Is ITIL? In simple Hebrew!

  • 1. © ITIL Implementation / Business Processes Consultancy ® ? ITIL ... © : : - . , , quot;ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Officequot; : I-til Consulting quot; itSMF 2008 –1– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@I-til.co.il :
  • 2. © ITIL Implementation / Business Processes Consultancy ? ITIL – .1 ? , . . .quot; -quot; quot; , . , , ,( quot; ) , . , . . ... ? IT- : ... (IT) , (!!) , IT- . IT ) quot;IT Infrastructure Libraryquot; 48- .ITIL : (IT- : ,IT (Best Practice) .IT quot;, IT- <-- : , . , , IT- . IT- . , –2– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  • 3. © ITIL Implementation / Business Processes Consultancy ITIL .2 . (Guidance) 8 ITIL .( ) ( ) ( ) Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael Source: The ITIL Model by OGC ?(ITIL :) , :(The Business Perspective) IT- • . , IT IT . - :(ICT Infrastructure Management) • . , , ,IT- :(Planning to Implement Service Management) • . ,IT- quot; quot; , IT- ( ) , . ITIL –3– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  • 4. © ITIL Implementation / Business Processes Consultancy :(Application Management) • . – :(Security Management) • . . . :(Assets Management) • 2- :(Service Management) IT- • : (Service Delivery) (Service Support) ITIL IT .3 . ,IT 10 ITIL Source: The ITIL Model by I-til Consulting ltd. :( ) , ITIL -quot; :(Incident Management) • , , , . –4– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  • 5. © ITIL Implementation / Business Processes Consultancy :(Service Management) Help Desk- - • . ,IT- , , . . :(Problem Management) • . , , .IT- :(Change Management) • .IT- , , :(Release Management) • . , , , :(Configuration Management) • . (CMDB) .IT- :(Continuity Management) • . - IT- :(Financial Management) • , quot; quot; . , . . :(Capacity Management) • . , , :(Availability Management) • . IT- SLA - • :(Service Level Mgmt) . , ,IT- quot; . - –5– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  • 6. © ITIL Implementation / Business Processes Consultancy ? ITIL V3 .4 .3 – ITIL : , , 8 2- , 10- .ITIL 8 quot; quot; . . ,2 –6– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  • 7. © ITIL Implementation / Business Processes Consultancy ? ITIL .5 .IT- ITIL ,IT- ITIL quot; .( quot; ) . , , : ITIL . IT – , : : . . , , ITIL .25%- 5% IT- , . . , , – ITIL IT- . , , . . IT- – . .IT ? ,ITIL , Gap Analysis .IT- .ISO 20000 - ITIL quot; .ISO 9000 , . ISO 20000 IT . –7– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  • 8. © ITIL Implementation / Business Processes Consultancy ITIL .6 . , 90- ,80- , 8- . ITIL 86% (2008) , ,ITIL quot; quot; ! 30% .ITIL ,ITIL ? , quot; . ITIL quot; , . .quot; . Ness , , , ? .7 (itSMF) quot;IT- quot; .ITIL ITIL . . ITIL ! ITIL ITIL / ITSM itSMF , , ITIL quot; , . . . - , quot; 2005 . , ,(www.itSMF.co.il) –8– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :