Weitere ähnliche Inhalte
Kürzlich hochgeladen (20)
What Is ITIL? In simple Hebrew!
- 1. ©
ITIL Implementation / Business Processes Consultancy
®
? ITIL
...
© :
: - . , ,
quot;ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,
and is Registered in the U.S. Patent and Trademark Officequot;
:
I-til Consulting quot;
itSMF
2008
–1– ,I-til Consulting ©
–
8:
ITIL ® is a Registered Trade Mark of OGC
052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; -
www.ITIL.co.il : benny@I-til.co.il :
- 2. ©
ITIL Implementation / Business Processes Consultancy
? ITIL – .1
? ,
.
. .quot; -quot; quot; ,
.
, ,
,( quot; ) ,
. ,
. . ...
? IT- :
... (IT)
, (!!) , IT-
. IT
) quot;IT Infrastructure Libraryquot; 48-
.ITIL : (IT-
: ,IT (Best Practice)
.IT quot;, IT- <--
: ,
. , ,
IT- . IT-
. ,
–2– ,I-til Consulting ©
–
8:
ITIL ® is a Registered Trade Mark of OGC
052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; -
www.ITIL.co.il : benny@i-til.co.il :
- 3. ©
ITIL Implementation / Business Processes Consultancy
ITIL .2
. (Guidance) 8 ITIL
.( ) ( ) ( )
Benny Kami n itSMF Isr ael
Benny Kami n itSMF Isr ael
Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael
Benny Kami n itSMF Isr ael
Benny Kami n itSMF Isr ael
Source: The ITIL Model by OGC
?(ITIL :)
, :(The Business Perspective) IT- •
. ,
IT IT
. - :(ICT Infrastructure Management) •
. , , ,IT-
:(Planning to Implement Service Management) •
. ,IT- quot; quot;
, IT- ( ) ,
. ITIL
–3– ,I-til Consulting ©
–
8:
ITIL ® is a Registered Trade Mark of OGC
052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; -
www.ITIL.co.il : benny@i-til.co.il :
- 4. ©
ITIL Implementation / Business Processes Consultancy
:(Application Management) •
. –
:(Security Management) •
. .
. :(Assets Management) •
2- :(Service Management) IT- •
: (Service Delivery) (Service Support)
ITIL IT .3
. ,IT 10 ITIL
Source: The ITIL Model by I-til Consulting ltd.
:( ) ,
ITIL
-quot; :(Incident Management) •
, , ,
.
–4– ,I-til Consulting ©
–
8:
ITIL ® is a Registered Trade Mark of OGC
052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; -
www.ITIL.co.il : benny@i-til.co.il :
- 5. ©
ITIL Implementation / Business Processes Consultancy
:(Service Management) Help Desk- - •
. ,IT-
, , .
.
:(Problem Management) •
. ,
, .IT- :(Change Management) •
.IT- , ,
:(Release Management) •
. , , ,
:(Configuration Management) •
. (CMDB) .IT-
:(Continuity Management) •
. -
IT- :(Financial Management) •
, quot; quot; .
,
.
. :(Capacity Management) •
. ,
, :(Availability Management) •
. IT-
SLA - •
:(Service Level Mgmt)
.
,
,IT- quot;
. -
–5– ,I-til Consulting ©
–
8:
ITIL ® is a Registered Trade Mark of OGC
052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; -
www.ITIL.co.il : benny@i-til.co.il :
- 6. ©
ITIL Implementation / Business Processes Consultancy
? ITIL V3 .4
.3 – ITIL
: ,
, 8 2- , 10-
.ITIL 8
quot; quot; .
. ,2
–6– ,I-til Consulting ©
–
8:
ITIL ® is a Registered Trade Mark of OGC
052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; -
www.ITIL.co.il : benny@i-til.co.il :
- 7. ©
ITIL Implementation / Business Processes Consultancy
? ITIL .5
.IT- ITIL
,IT- ITIL quot; .( quot; )
. ,
, : ITIL
. IT
– , :
: .
. ,
, ITIL
.25%- 5% IT-
, .
. ,
, – ITIL
IT- .
, , .
. IT- –
. .IT ?
,ITIL ,
Gap Analysis
.IT-
.ISO 20000 - ITIL
quot; .ISO 9000 ,
. ISO 20000 IT
.
–7– ,I-til Consulting ©
–
8:
ITIL ® is a Registered Trade Mark of OGC
052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; -
www.ITIL.co.il : benny@i-til.co.il :
- 8. ©
ITIL Implementation / Business Processes Consultancy
ITIL .6
. , 90- ,80-
, 8-
.
ITIL
86% (2008) ,
,ITIL quot;
quot; ! 30%
.ITIL ,ITIL
?
, quot; . ITIL
quot; ,
. .quot;
. Ness , , ,
? .7
(itSMF) quot;IT- quot;
.ITIL
ITIL
.
. ITIL
! ITIL
ITIL / ITSM itSMF
, ,
ITIL
quot; , .
.
. - , quot; 2005
. , ,(www.itSMF.co.il)
–8– ,I-til Consulting ©
–
8:
ITIL ® is a Registered Trade Mark of OGC
052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; -
www.ITIL.co.il : benny@i-til.co.il :