5. Tabs Left Tab Center Tab (set at 2”) Right Tab Decimal.Tab 100.00 20.00 8.49 5 Lagniappe Industries
6. New to the Firm: Training! Recently finished initial Office 2007 training for all offices. Online training solution approved by technology committee; will be rolled out in the next few weeks. Coming soon: Live classes.
8. Introduction My Role: IT Training and Help Desk Manager New Position within the firm Background IT Training and Help Desk at Ropes and Gray in Boston IT Training and Help Desk at Stone Pigman Goals Streamline the Help Desk workflow Provide targeted assistance and training Customer satisfaction
9. Introduction My Role: IT Training and Help Desk Manager New Position within the firm Background IT Training and Help Desk at Ropes and Gray in Boston IT Training and Help Desk at Stone Pigman Goals Streamline the Help Desk workflow Provide targeted assistance and training Customer satisfaction
11. What happens when I contact theHelp Desk? Call or Email comes into the Help Desk. 1. Help Desk members are notified of the call or email. 2. Houston First Response: Gil Novaez. Backup provided by New Orleans IT. Lafayette: First Response: Charles Piccione. Backup provided by New Orleans IT. New Orleans: Issues are handled by Forrest, Van, David or Anne.* 3. *Depending on issue and/or availability.
12. Microsoft Office 2007 Rollout Recently finished upgrading all computers to the Office 2007 Suite. Outlook Word Excel PowerPoint Liskow & Lewis is on par with other law firms as far as Office 2007 adoption. Provided initial, Getting Started session to all users. Additional training coming now that the rollout is complete.
15. Training Currently developing specialized, targeted training for Microsoft Word, Excel and PowerPoint. Classes will be in a variety of formats, including Lunch & Learns, small group, and individual sessions. Additional training will be offered for legal specific applications including Concordance and Adobe.
16. Training A training library is being compiled containing technology tips, quick reference guides and full length training materials. Live training will be provided to all staff, in all locations, with online and recorded training to augment. Specialized training can be developed to meet your exact learning needs; just ask!