1. September 2011 Managers – a critical link in employee engagement

2. We continue to live in uncertain times…… Percent of Organisations with an Increase or Decrease in Engagement Source: Aon Hewitt‘s Global Employee Engagement Database

3. Managers definitely have a role to play “ The line manager is the lens through which I see the company and the company sees me.” Chris Bones (Engaging for Success 2009) % of employees with strong positive perceptions of managers… 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Providing support to succeed Giving valuable feedback Addressing under- performance Listening to and implementing my ideas Best Employer The Rest

4. But they are under pressure Market uncertainty Customer confidence Mergers & acquisitions Regulatory changes Influencing consequences Line Manager Making sense of corporate messages

6. Some key findings Managers are more likely to act on engagement when: They themselves are engaged! They’ve seen the impact for themselves They get support and encouragement They are clear about what is expected of them

7. Engaged managers are more likely to take action Source: Aon Hewitt European Manager Survey 2011 27% 52% 63% 0% 10% 20% 30% 40% 50% 60% 70% I did not review the results I reviewed the results I reviewed the results and took action % of engaged managers

8. How engaged are your managers? Engagement levels by job type Source: Aon Hewitt‘s Global Employee Engagement Database

10. Seeing is Believing Case Study: Team Engagement and Customer Promoters 60% 37% 40% 10% 0% 10% 20% 30% 40% 50% 60% % Promoters NPS Teams in Aon Hewitt High Performance Zone for Engagement Teams outside of the Aon Hewitt High Performance Zone for Engagement

11. Clear expectations make a difference 45% 75% 0% 10% 20% 30% 40% 50% 60% 70% 80% I have not been set clear expectations I have been set clear expectations % of managers taking action

13. Clear accountability is needed too! 17% 35% 47% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Change in Engagement Score Implementation of Action Plans Both % of managers

14. Support from HR is essential 38% 75% 0% 10% 20% 30% 40% 50% 60% 70% 80% I have not been given sufficient support from HR I have been given sufficient support from HR % of managers taking action

15. Senior leaders need to be role models 44% 73% 0% 10% 20% 30% 40% 50% 60% 70% 80% Senior leadership does not set a positive example Senior leadership sets a positive example % of managers taking action

17. Nicole Toorenaar Tel: 020 430 5027 [email_address]