Third lecture on service design at KISK Masaryk University. This time, we discuss both design and its financial viability. Business case is a major topic here, of course.
14. Until Next Time
1) In teams of two and
using HCD thinking, suggest
how www.sorriso.cz may be
re-designed to better serve
patients‘ needs. Bring
visualization of your design
with you next time.
2) Please read one of the
following books.
14
15. Next Meeting
Kentico
Nové sady 25 (accross the
street from Mall.cz)
Wednesday 2 April 2014
12:30 – 15:30
15
A new Kentico building
is right here.