This document provides an overview of integrating tablets into library services. It discusses types of tablet programs including for staff use, in-house use, and circulation. It then covers using tablets for reference services, developing policies for circulation including loan periods and user agreements, and staff training. The document concludes with discussions on marketing tablet programs and assessing their success.

1. Integrating iPads and Tablet Computers
into Library Services
Part 2
Heather Moorefield-Lang and Carolyn Meier
Feb. 20, 2014

2. Types of Tablet Programs
 Libraries interested in purchasing tablets may have a variety
of objectives:
 For staff: productivity, exploration, experience
 For in-house use: in classes, in story times, for other specific
purposes inside the library or other educational setting
 For circulation: users can check out for personal use
 Keep these different objectives in mind as we discuss building
a tablet program and explore various examples

3. Tablets and Reference

4. Called Many Things
 Roving Reference
 Roaming Reference
 Reference on the Go
 Traveling Reference
 Roving Services
 Roaming Services
It depends on the focus on the services being delivered

5. Services Provided
 General Reference on the
Floor
 Peer to Peer Service,
Reference, or Aid (Finding
Books, Printing, More
basic info)
 Faculty roaming reference
 Devices with faculty
outside of the library
 Data collection
 How space in library is
being used
 Its on the go, only limited
by imagination!

6. ADA compliance
 Highlights of 2013: Accessibility in Mainstream Devices -
http://www.mediaaccess.org.au/latest_news/affordable/highlights
-of-2013-accessibility-in-mainstream-devices
 Disability Blog – Technology -
http://usodep.blogs.govdelivery.com/category/technology/
 Accessibility for mobile, tablets and touch -
https://www.davidberman.com/courses/accessibility-for-mobiletablets-and-touch/
 Why you should care about web accessibility -
http://blog.usabilla.com/why-you-should-care-about-webaccessibility/

7. Setting up a program
 We’ll discuss these steps a bit here, and also touch on them in
the examples we’ll explore.
 Assessing needs
 Finding funding and purchasing
 Developing policies and circulation
 Training and tech support
 User support
 Marketing
 Implementing and assessing the program

8. Quick poll!
My library’s tablet program is…
A.
Up, running, and successful!
B.
In the works
C.
Still a year or more in the future
D.
Not yet in my library’s future

9. Needs Assessment
Planning for your tablets program

10. Information Gathering
 Inventory current services
 Offered by library
 Offered by competitors

11. Information Gathering
Inventory current needs
Focus groups and interviews
Surveys
Observations
Anecdotal evidence

12. Budgeting and Funding
Planning for your tablets program

13. Sample Budget: iPads
 Devices
 10 iPad 2s (16 GB, Wi-Fi only):
$4,000.00
 Accessories
 10 Smart Covers: $400.00
 10 iPad sleeves: $250.00
 10 AppleCare programs $1000
 5 Digital AV adapters: $200.00
 5 VGA adapters: $150.00
 5 Pogo Styli: $75.00
 3 Camera connection kits:
$100.00
 Circulating
 TechLogic MediaSurfer kiosk
system: $20,000
 Storage
 Bretford PowerSync Cart for
iPads: $2,600.00
 Maintenance
 13” MacBook Pro: $1,200.00
 iTunes account: $0.00
 Apps
 $300/year
= almost $30,000

14. Purchasing
 After making the initial decision to purchase tablets, again, think
about the specifications and content available for the device(s).
 Consider what accessories you may want to purchase and circulate
along with the device you select (e.g., keyboard? VGA or HDMI
adapters?)
 Leave room in your budget for apps and other accessories you may
want or need down the road

15. Purchasing apps - Apple
 One license per device
 Apple Volume Purchase Program for iOS apps and books
 K-12
 Higher education
 http://www.apple.com/education/volume-purchase-program/
 Apple purchasing for non-educational entities
 Volume licensing for business
 Multiple accounts
 “Gifting” an app from a single account

16. Purchasing apps – Android and Windows
 One license per device
 Android: Google Play Private Channel
 Google Play for Education

17. A few funding resources
 Consider local partnerships or funding opportunities
 Consider the following funding sources:
 Perma-Bound
 (http://www.perma-bound.com/grants-and-funding.faces)
 DonorsChoose.org (http://www.donorschoose.org/)
 Tech Soup for Libraries (http://techsoupforlibraries.org/)
 Grants.gov (http://www.grants.gov/)
 IMLS grants (http://www.imls.gov/applicants/search.aspx)
 NEH grants (http://www.neh.gov/grants/grants.html)
 Library Grants (http://librarygrants.blogspot.com/)
 Library Works
(http://www.libraryworks.com/LW_Grants/GrantsCurrent.aspx)

18. Circulation and
Developing Policies

19. Circulating
 If you are planning to circulate the tablets, you’ll need to
consider a few fundamentals of the program:
 Physical space—where will the devices be kept and charged?
 Tracking the device
 Content that will be placed on the device
 Accessories that will either circulate or be made available
 Procedures to restore the device after it has been returned

20. Mediasurfer Kiosk
• Works with iPads and other
tablets/media devices
• Automatically wipes and restores/syncs
• Integrates with any ILS
• More information: http://www.techlogic.com/pdf/MediaSurfer.pdf

21. Bretford iPad Products
Cart available in two sizes: 20
or 30 iPads
Will charge and sync
Tray syncs up to 10 iOS
devices
(iPads, iPods, iPhones)

22. Accounts v. Profiles (iPad)
 Profiles/Accounts do not act as different user accounts on laptops
or desktops
 Profiles are administrative for restrictions, security, etc.
 Accounts are connected with user and facilitates Apple
interactions
 All apps are visible on iPad – no matter how many accounts are
used on single iPad – until the iPad is erased and reset to factory
settings

23. Accounts
 Attached to user
 Facilitate Apple
interactions
 Purchase and update apps
 Sync data between
devices

24. Profiles

25. Systems Profile Privileges

26. When Circulating…
 If a user adds an app or other content through his/her own
account, he/she still has access to it, just not on the returned
device
 The returned device can be wiped, restored to factory settings,
and then synced with the institutional/library iTunes account
 This can take anywhere from 5 minutes to an hour, depending
on how much content needs to be restored.

27. Reset

28. Sync
From iTunes
• Factory settings restored
• Apps are updated and restored upon sync
• All of this occurs on the library’s Apple account

29. Developing Policies
 As with all library resources, you’ll need to develop policies to
manage the use of the tablets. These can include:
 User eligibility
 In-house v. external checkout
 Loan period
 Late fees
 Damage fees
 Renewals
 Holds
 User agreements/contracts

30. Quick Poll!
How long is the loan period for tablets at your library?
A.
Less than 1 day
B.
1-3 days
C.
3-5 days
D.
5-7 days
E.
More than 7 days

31. Existing Policies
 A number of libraries that currently circulate iPads have policies
posted on the web:
 Virginia Tech’s Art + Architecture Library:
http://www.lib.vt.edu/artarch/ipad-policy.html
 MIT Lewis Music Library:
http://libstaff.mit.edu/lewis/iPad_policies_procedures.pdf
 Wake Forest University:
http://zsr.wfu.edu/about/policies/technology-ipad
 L.E. Phillips Memorial Public Library:
http://www.ecpubliclibrary.info/services/library-services/ipads.html

32. iPad record from
Virginia Tech Libraries
Catalog record
links to policy

33. iPad Loan Policy
Virginia Tech Libraries
Available: http://www.lib.vt.edu/circ-reserve/equipment/fines.html

34. Existing User Agreements
 Many libraries have posted their loan and user agreements for
iPads (and other equipment) online:
 Thomas Cooper Library at University of South Carolina:
http://library.sc.edu/complab/iPad%20Agreement.pdf
 Marshall University Libraries:
http://www.marshall.edu/library/services/ipad/MU_Libraries_iPad_
Liability_Agreement.pdf
 Bowling Green State University Libraries:
http://libguides.bgsu.edu/content.php?pid=303790&sid=2503572
 L.E. Phillips Memorial Public Library:
http://www.ecpubliclibrary.info/images/services/iPads/iPad_Borrow
ing_Agreement_4_Hour_In_House_2011.pdf

35. Staff Training & Exploration
 The most important factor? Put the devices in the hands of
library staff!
 Public services staff need to be equipped to answer questions
and provide front-line support

36. Training and User Groups
 Set up a way for staff to communicate about using the devices.
Examples include:
 Goucher College Ipad Users Group facebook page:
https://www.facebook.com/GoucherCollegeIPadUsersGroup
 University of Queensland:SeniorNet: seniors helping seniors use
computers and the internet
http://www.seniornet.com.au/Training/TabletUserGroup.html
 Penn State iPad user group :
https://www.facebook.com/groups/pennstateipadusergroup//

37. User Support
 Aside from equipping staff to support users, there are a
number of other ways libraries starting tablet programs
should consider supporting users:
 Creating help documentation
 Creating tutorials (non-Flash, in the case of iPads) to be placed
on library website and on devices
 Setting up open houses or petting zoos to familiarize users with
the new devices in a safe setting
 Holding regular workshops related to the devices. Partner with
experts.

38. Marketing and Assessing
your program

39. Marketing
 How will you let people know this service exists?
 Ideas include:
 Media (town or school newspapers)
 Facebook (and other social media) announcements
 Highlight on website
 Presentations for different groups
 Events like open houses or petting zoos
 Other usual publicity outlets

40. Assessing
 How will you know that your tablet program is meeting the
needs of the community?
 Consciously gather and store data
 Circulation statistics (if appropriate)
 Survey data
 Observational and anecdotal data
 Set a time in the future (6 months? A year?) to critically
review the program’s successes and weaknesses and
incorporate feedback

41. Questions
What questions do you have about setting up a tablet program?

42. General Apps

43. Books

44. Cloud Storage

45. Text and Number tools

46. Presentation tools
Android
IOS

47. Connecting to LCD projector

48. Flipboard

49. News Readers

50. Zite

51. Evernote

52. Google Maps

53. Waze
Free for both

54. Tripit

55. IFTTT

56. CamScanner

57. Just for Fun!

58. Lumosity

59. 7 little words

60. Quiz Up

61. Touchcast

62. Vyclone

63. MagicPlan

64. Ted Talks

65. Snapseed

66. Instagram

67. Music and Radio

68. Shazam

69. Umano

70. Audible

71. Penultimate

72. Paper

73. Apps for Schools

74. Bloom’s Taxonomy for iPads and Tablets
http://www.schrockguide.net/
bloomin-apps.html
Used with permission from
Kathy Schrock

75. Science 360 and
Science 360 Radio

76. History Maps of the World

77. Tree Identification
Leaf Snap
Virginia Tech Tree Identification

78. American Museum of Natural
History, N.Y.

79. Edmodo

80. Student organizers
IOS - iStudiez
Android – Assignment Planner

81. Anatomy 4D

82. Khan Academy

83. HMH Fuse Algebra

84. The Particles

85. Oxford Picture Dictionary

86. Duolingo
.

87. Apps for Academic
Libraries

88. iAnnotate

89. Reference

90. IEEE XPLOrer

91. JStor

92. MEDlineplus

93. worldcat

94. Gale - aml
College Version

95. Gale - aml
College Version

96. Gale - aml
College Version

97. Conclusions and Looking
Forward

98. Staying Up to Date
 Higher Ed Blogs
 Professor Hacker
 Center for Learning and
Performance Technologies
 Mobile Learning
 Apple ‘n apps
 iPad insight
 Just another iPad blog
 Upside Learning blog
 Marc Prensky’s weblog
 Endgadget
 Apple blogs
 Apple Gazette
 The Unofficial Apple Weblog
 Cult of Mac
 The Apple Blog
 Edible Apple
 JK on the run
 World of Apple

99. Other Relevant Blogs
 Android blogs
 Androinica
 Android and me
 Android guys
 Hello Android
 IM Android
 Mobile Moo
 Android Official blog
tabletsinlibraries.tumblr.com

100. More Great Resources
 Horizon Report
 EDUCAUSE
 ECAR (the research arm of
EDUCAUSE)
 Chronicle of Higher
Education
 Library Technology Reports
 LITA Guides

101. After Tablets…What’s Next?
Basically—
The way in which objects around us will
gather data and connect to controls or
other machines via the Internet
Examples—
• Fitbit sensors to analyze workout
performance
• Ninja Blocks home safety system
Image courtesy of http://semanticweb.com
Library services—
• Mobile device interacting with physical
library
• Smart objects that will create a
presence for e-resources

102. Final Q&A
 What final questions can we answer for you?
 We’ll answer as many questions as time permits, then follow
up on our Tumblr and/or the ALA TechSource blog
afterwards.

103. References: Part II

Allison. (2011, August 9). iPads replace desktop computers at North Shore Public Library.
Retrieved from http://sclsyouthservices.wordpress.com/2011/08/09/ipads-replace-desktopcomputers-at-north-shore-public-library/

Anderson, C. and Wolff, M. (2010, August 17). The Web is dead. Long live the Internet. Wired
Magazine. Retrieved from http://www.wired.com/magazine/2010/08/ff_webrip/all/1

Bogost, I. (2011, January 12). What is an app? A shortened, slang application. Retrieved from
http://www.bogost.com/blog/what_is_an_app.shtml

Jobs, S. (2010, April). Thoughts on Flash. Retrieved from
http://www.apple.com/hotnews/thoughts-on-flash/

Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston
Chronicle. Retrieved from http://www.chron.com/business/technology/article/Houston-librarieswant-preschoolers-to-check-out-1689013.php

104. References: Part 2

Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of mobile news.
Journalism.org. Retrieved from http://www.journalism.org/analysis_report/future_mobile_news

Nielsen News. (2011, May 5). Connected devices: How we use tablets in the U.S. Retrieved from
http://www.gartner.com/it/page.jsp?id=1800514

Pew Internet & American Life Project. (2013, January). Adult gadget ownership over time. Retrieved
from http://www.pewinternet.org/Trend-Data-(Adults)/Device-Ownership.aspx.

Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from
http://www.samsung.com/global/microsite/galaxytab/10.1/index.html

Steele, C. (2011, August 7). History of the tablet. Retrieved from
http://www.pcmag.com/slideshow/story/285757/history-of-the-tablet/

Tablet computers (cover story). (2011, December). Consumer Reports, 76(12), 26.

Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle
website. Retrieved from http://www.chron.com/business/technology/article/Houston-libraries-wantpreschoolers-to-check-out-1689013.php

Wang, M. and Tsai, J. (2013, January 23). Apple to see tablet market share dip in 1H13. DigiTimes.
Retrieved from http://www.digitimes.com/news/a20130123PD214.html

105. Credits & thanks, Part II
 Angela Caldwell, Kindergarten Teacher, Montlieu Academy of
Technology
 Kim McCallister, Library Media Specialist, Liberty Middle
School, Ashland, Virginia
 Neal Henshaw, Classroom Manager, University Libraries,
Virginia Tech
 Maria Lewis (Coordinator for Technology Integration) and
Anne Evans (Coordinator for History and Social Sciences),
Charlottesville Schools
 Patrick Tomlin, Art and Architecture Librarian, University
Libraries, Virginia Tech

106. Thanks everyone!

107. Credits & thanks: Part 1

Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech

Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech

Department of Assessment & Library Access Services, University Libraries, Virginia Tech

Ross Edmonds, Web Designer & Software Manager, University Libraries, Virginia Tech

Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech

Kevin Jarrett, add title here

Lesley Moyo, Director for Library Research & Instructional Services, University Libraries, Virginia Tech

Stephen Rechtman, PC Hardware/Software Support Analyst, University Libraries, Virginia Tech

John Stoneberg (and staff), Library Director, L.E. Phillips Memorial Public Library

Patrick Tomlin, Head, Art + Architecture Library, Virginia Tech

108. References: Part I

Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of mobile news. Journalism.org.
Retrieved from http://www.journalism.org/analysis_report/future_mobile_news

Nielsen News. (2011, May 5). Connected devices: How we use tablets in the U.S. Retrieved from
http://www.gartner.com/it/page.jsp?id=1800514

Pew Internet & American Life Project. (2013, January). Adult gadget ownership over time. Retrieved from
http://www.pewinternet.org/Trend-Data-(Adults)/Device-Ownership.aspx.

Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from
http://www.samsung.com/global/microsite/galaxytab/10.1/index.html

Steele, C. (2011, August 7). History of the tablet. Retrieved from http://www.pcmag.com/slideshow/story/285757/historyof-the-tablet/

Tablet computers (cover story). (2011, December). Consumer Reports, 76(12), 26.

Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle website.
Retrieved from http://www.chron.com/business/technology/article/Houston-libraries-want-preschoolers-to-check-out1689013.php

Wang, M. and Tsai, J. (2013, January 23). Apple to see tablet market share dip in 1H13. DigiTimes. Retrieved from
http://www.digitimes.com/news/a20130123PD214.html

109. Credits & thanks: Part I

Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech

Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech

Department of Assessment & Library Access Services, University Libraries, Virginia Tech

Ross Edmonds, Web Designer & Software Manager, University Libraries, Virginia Tech

Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech

Kevin Jarrett, add title here

Lesley Moyo, Director for Library Research & Instructional Services, University Libraries, Virginia Tech

Stephen Rechtman, PC Hardware/Software Support Analyst, University Libraries, Virginia Tech

John Stoneberg (and staff), Library Director, L.E. Phillips Memorial Public Library

Patrick Tomlin, Head, Art + Architecture Library, Virginia Tech