ARC's Wil Chin Remote Operations Management Presentation @ ARC Industry Forum 2010 in Orlando, FL. Remote Operations Management Trends Does your Organization Deploy a Remote Control/Monitoring System? What Obstacles are Inhibiting the Use of Remote Systems? Access to Information Needed to Control, Optimize, and Sustain Production Production Plants are Remote 􀂍 Multiple Plants 􀂍 Management of Remote/Inaccessible Sites • Oil Wells • Floating Platforms • Booster Stations • Natural Gas Compressor Stations • Subsea Equipment • Inventory Tanks • Terminals • Power T&D Substations • Wind & Solar Farms • Mobile Assets ( Fleet)

1. R t O ti M tR t O ti M tRemote Operations Management
Trends
Remote Operations Management
Trends
Wil Chin
Research Director
ARC Advisory Group
wchin@arcweb.com

2. Does your Organization Deploy a Remote
Control/Monitoring System?
Does your Organization Deploy a Remote
Control/Monitoring System?
33%
1. Yes, not integrated
33%
33%
2. Yes, integrated with control and/or business system
11%
33%
3. No, but plan to implement
4%
11%
4. No, do not plan to implement
19%
4%
5. Don’t know
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19%

3. Why Would You Deploy a Remote System?
(select all that apply)
Why Would You Deploy a Remote System?
(select all that apply)
39%
1. Improve workforce utilization
0%
39%
2. Management Transparency
11%
3. Real-time Control
21%
4. Benchmark performance of plants
5 Reduce cost
25%
5. Reduce cost
6 Other
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4%
6. Other

4. Who are the Primary Remote System
Users? (select all that apply)
Who are the Primary Remote System
Users? (select all that apply)
0%
1. C-level management
10%
0%
2. Plant management
52%
3. Operations
14%
4. Maintenance
5 Reliability
7%
5. Reliability
6. Engineering
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17%
6. Engineering

5. What Obstacles are Inhibiting the Use of
Remote Systems? (select all that apply)
What Obstacles are Inhibiting the Use of
Remote Systems? (select all that apply)
13%
1. High Cost
10%
2. Technology
3. Integration issues
16%
23%
3. Integration issues
4. Unavailability of standards
10%
16%
5. Lengthy implementation
10%
6. Lack of quantitative benefits
7. Other
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19%
7. Other

6. Rate the Effectiveness of Your Remote
Systems? (select all that apply)
Rate the Effectiveness of Your Remote
Systems? (select all that apply)
7%
1. Exceeded expectations
18%
7%
2. Met expectations
7%
3. Did not meet expectations
11%
4. Results/benefits not transparent
5 Effectiveness not measured
29%
5. Effectiveness not measured
6. Don’t know
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29%
6. Don t know

7. Traditional Plant ManagementTraditional Plant Management
Business
S t
Production Management
Wireless Process
Visualization
Ethernet
Systems
OPCDxAPIs
Industrial Ethernet
FT (Option)
Visualization
Firewall
HSE
Profib
usDeviceNe
t Other Buses
PAC
HART
OM
OM
Foundation Fieldbus
Application
Specific
S
Discrete ControlProcess Control
HART Specific
Appliances
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We Have Excellent View Within the Plant

8. Today’s Plant is Geographically DispersedToday’s Plant is Geographically Dispersed
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Access to Information Needed to Control,
Optimize, and Sustain Production

9. Production Plants are RemoteProduction Plants are Remote
Multiple Plants
Management of Remote/Inaccessible SitesManagement of Remote/Inaccessible Sites
• Oil Wells
• Floating Platforms
• Booster Stations
• Natural Gas Compressor Stations
• Subsea EquipmentSubsea Equipment
• Inventory Tanks
• Terminals
& S b• Power T&D Substations
• Wind & Solar Farms
• Mobile Assets (Fleet)
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( )
Connect Access Analyze Action

10. Drivers for Remote Operations
Management
Drivers for Remote Operations
Management
Increasing Accountability of CEOs
Need for Information Transparency
Declining Workforce
Extreme Competitive Landscape
Speed & Agility
C lid tiConsolidation
Carbon Footprint
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11. Appropriate IndustriesAppropriate Industries
Oil & Gas
Many Plants
Oil & Gas
Chemical
Refining
Remote / Inaccessible Assets
C P
g
Mining
Steel
Cost Pressure
Expert Knowledge
P&P
W&WW
Dispersed Supply Chain
All Industries can Benefit From Deploying
Remote Management Solutions
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Remote Management Solutions

12. Appropriate ApplicationsAppropriate Applications
Oil & Gas
Process Control
Chemical
Refining
Asset Management
Energy Management
Mining
Steel
Energy Management
Reliability
P&P
W&WW
Health, Environmental, Safety
Allows Management of Important Issues
from a Central Remote Facility
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from a Central Remote Facility

13. Benefit of Remote Operations ManagementBenefit of Remote Operations Management
CIO
CEO
O
CEO
Plant
M i t
Remote
Operations
M t
Plant
Manager
MaintenanceManagement
EngineerOperations
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Provides Real-time Information for All
Stakeholders

14. BenefitsBenefits
Management Transparency- Comprehensive
ViewView
Improve workforce utilization
Improve SafetyImprove Safety
Foster Collaboration/Teamwork
Benchmark performance of plants - savep p
Energy
Identify Bad Actors, Increase Reliability
Real-time Control
Improve Performance
R d t
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Reduce cost

15. Issues & ObstaclesIssues & Obstacles
Technologygy
Disparate Data Sources
Integration
Information Management
Standards
Lengthy Implementation
High Initial Cost
Quantitative Benefits
Value Proposition
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16. Goals of This Session…Goals of This Session…
End User Case Studies and Panel Discussion:
Identify Obstacles
Understand Solutions
Discuss Available Technologies
Discuss Lessons Learned
Understand Value Proposition
Address User Concerns and Issues
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17. R t O ti M tR t O ti M tRemote Operations Management
Audience Survey
Remote Operations Management
Audience Survey
Before we begin the panel discussion
Please take this quick surveyPlease take this quick survey
5 questions
Use key pad to input numerical answers
We will display responsesWe will display responses

18. Thank YouThank You
For more information, contact the author at
wchin@arcweb.com or visit our web pages at
www arcweb comwww.arcweb.com