TRAINING FOR IMPROVING EFFECTIVE COMMUNICATION SKILLS IN PHARMACY:DEVELOPMENT AND EVALUATION OF WORKSHOPS AND E-LEARNING FOR PHARMACEUTICAL CARE by Pikardova
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TRAINING FOR IMPROVING EFFECTIVE COMMUNICATION SKILLS IN PHARMACY:DEVELOPMENT AND EVALUATION OF WORKSHOPS AND E-LEARNING FOR PHARMACEUTICAL CARE by Pikardova
- 2. Effective Communication for Pharmacists 2
- 4. Healthcare communication division: - need for quality improvement in healthcare in CZ educational programs for healthcare professionals
- 5. Training for improving effective communication skills in pharmacy 4 Objectives of this training have been an increase in special skills of pharmacy professionals and improvement in the mutual relations between pharmacists and their clients. The educational activities of this kind are a part of an implementation of the advanced system of pharmaceutical carein the Czech Republic.
- 6. How are we different? 5
- 7. Didactic principle of effective education: 6 Changes in behavior Attitudes Theory, information Taxonomy of educational goals
- 8. Completed courses: Effective Communication in Pharmacy 1: 11/2008 – 10/2009 - 375 participants 1/2010 followed by Effective Commucation in Pharmacy 2 (difficult client) 7
- 10. Training of effective dealing with client
- 11. Focus on skills and change in behavior
- 12. Sharing of experience and inspiration
- 13. Small groups, interactive concept, intensified by e-learning and on-site supervision, 2 trainers per day…8
- 14. Participant‘s comments: “I want to use Teach Back and open questions from now.“ “I realised the importance of structure in my communication with patient.“ “I learned how to deal with conflicts in pharmacy.“ “I didn‘t like the role plays, but then I was able to try a new way of asking questions.“ 9
- 15. Feedback - Overall impression of the course Overallimpression n = 375 Average Could be better Dissapointing Fulfilled my expectations Beyond my expectations 10
- 16. Activities Evaluation: Very effective introductory activity – “Typical communication problems” – experience sharing, discussion, inspiration Evidence Based – reliability, trust Schematic structure – logical progression Real video – from the other side of the counter Role play - feedback 11
- 17. Useful New Skills: n = 375 Useful New Skills Definitely not Definitely Probably not Not sure Probably 12
- 18. What else could be done for pharmacists? 13
- 19. E-learning: 14
- 20. 15
- 21. 16
- 22. Our teaching team: 17
- 23. Contact: 18 Pavla Pikardova pavla.pikardova@hmcgroup.eu +420 773 997 017 Health Management Consulting Green Park Offices Žerotínova 32 130 00 Praha 3 Czech Republic