Presentation by Fred Kloet, vice-chairman EuroFM, at the IFMA CZ conference in Prague on November 8, 2011

1. How Europe can benefit from
Facility Management
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

2. The EuroFM Network
 Representing a market of approx. € 640 billion (5 to 8 % of GDP)
and 40 million FTE
 16 Service Providers representing approx. € 115 billion and
1.400.000 employees
 National Associations from 23 countries representing approx.
22.000 members (individuals and organisations)
 29 Publication Partners from 18 countries
representing approx. 65.000 readers
 2 Corporate Clients and 2 Affiliations
 Universities and Educational Institutions
representing approx. 14.000 FM students
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

3. Jos Duchamps
Network Groups and Roundtables
FMIndex.eu?
EN15221-1, 2, 3, 4,
5, 6 and 7
Vision 2020
Strategy 2011-2013
Member Meetings:
19-21 Jan. 2012 Kufstein
EU Policy: Transparency & Competitiveness
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

4. (New Economy) 2012
Growth of FM: facilitating end user Maslow
engagement with business services
1978
EU Policy: Tangible > Intangible
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

5. EUROPEAN FACILITY MANAGEMENT: EN15221
Integration of processes within an organisation to
maintain and develop the agreed services which support
and improve the effectiveness of its primary activities.
Scope:
 Space & Infrastructure
Planning, design, workplace, construction, lease, occupancy, maintenance,
furniture, cleaning, etc.
 People & Organisation
HS&S, catering, ICT, hospitality, HRM, security, office supplies, accounting,
marketing, etc.
ISO Asset Management + Outsourcing + FM
Terms defined: Asset, benchmarking, client, customer, end-user, facility,
real estate, tenant, service provider, workplace, cleaning, etc.
(EN15221-1: 2006 Facility Management – Part 1: Terms and definitions)
EU policy: service standards
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

6. People & Organisation
In the New World of Work we represent
the user of business-related services and facilities
Activities by > 1 person
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

7. Space & Infrastructure
In the New World of Work we represent
the user of business-related services and facilities
FMs are most equiped for creating innovative and inspiring communities and cities.
EuroFM Corporates Agenda: Lifecycle Management, Sustainability and Asset Management

8. The European FM model (EN15221-1)
+ Processes (EN15221-5) + Agreement (EN15221-2)
This is not a copy from EN15221! Buy the EN15221 standards from CEN members at www.cenelec.eu
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

9. design and construction services EN15221-4 Classification
lease, rental & space management
cleaning services & maintenance
catering & vending services
furniture & office supplies Connecting and integrating
(internal) relocation services
document management & mail
logistics & utilities
energy management
landscaping & parking
corporate real estate services
workplace management
safety & security services
pest control
procurement
marketing
building initial performance
property administration
workspace portfolio optimisation
real estate services
accounting, controlling and reporting
human resource management
fleet management (New Economy)
legal policies and contracts
health & environment New World of Work
travel services & event management
hospitality mangement and reception services EU Policy: High Level Group on FM
Information and telecommunication technology

10. EN15221-6 & the Dutch Real Estate System (MSc)
A Standards Battle!
EU Policy: FM is a Service
dmenkveld@hotmail.com
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

11. In the New Economy we represent
This is not a copy from EN15221! Buy the EN15221 standards from CEN members at www.cenelec.eu
the user of building space (EN15221-6)
SMART m2’s: help avoid funds invest € 280 billion in more m2’s in 2011!
-40% is possible (offices) / change the asset mix
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

12. EXAMPLES OF THE EUROFM EU2020 AGENDA
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

13. Key actions
European Commission
• Improving the business environment
• Strengthening the Single Market
• Industrial innovation strategy
• Promoting Sustainability
• Facilitating industrial change
• Capitalising on globalisation
• Improving sectoral policy frameworks
• Member State competitiveness
Taken from Peder Christensen EC Enterprise & Industry presentation
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

14. Strengthening the
Single Market
• Single Market
– Improving market surveillance
– Creating a single market for business
services
– IPR enforcement
• Improving infrastructure
– address transport and energy bottlenecks
– continue to liberalise energy markets
• Faster standardisation
Taken from Peder Christensen EC Enterprise & Industry presentation
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

15. High Level Group on
Business related Services
• Industrial Policy Communication and
Single Market Act
• Focus on logistics, facility management,
marketing and advertising
• Market gaps, innovation and standards
• Organisation: as other past High Level Groups?
• Timing: first meeting end of 2011. Report with
recommendations end 2012/begin 2013?
Taken from Peder Christensen EC Enterprise & Industry presentation
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

16. Example 1: Sustainability – FM/user
involvement in energy efficiency in
buildings
- 20% is easy!
End-
user?
Barriers against energy
efficiency in buildings
FM
(www.wbcsd.org)
Influence on energy use

17. Example 2: Interoperability -
EU Space & Area Measurement in BIM
Public sector FMs set the example
(Practice what you preach)
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

18. Example 3: Sustainability in Food & Beverage to staff
(www.slowfood.org)
- 20% waste
- 20% meat
- 20% transport
+ 20% health
+ 20% fair trade
200.000 visitors
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

19. Example 4: Productivity, towards a New World of Work
‘Given this sector’s importance in total value added
(15-20% of GDP), we believe that the business services
sector accounts for a large part of the EU’s negative
productivity differential vis-à-vis the USA. This
conclusion seems to be broadly in line with the
findings of numerous other authors such as
Van Ark et al. (2008).
From ‘International Productivity Montior’ , Pamfili Antipa (pamfili.antipa@banque-
france.fr ) & Marie-Elisabeth de la Serve, Banque de France, Number 19, Spring 2010
EFMC 2011 Theme: ‘Cracking the Productivity Nut’
EU Policy + Pension Funds: an intangible asset
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

20. Facilitating the www.transumo.nl (RSM)
EU2020 workforce
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

21. Example 5: Mobility of staff and their workspace
(www.railteam.org)
Sustainability
Asset management
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

22. The EuroFM EU2020 Strategy*
Interoperability: connect to Construction, BIM and Digital Agenda
Productivity: organize EFMC 2011 and NWoW research projects
Employment growth: continu turnover growth and outsourcing
Competitiveness & Transparency: implement the EN15221
Reduction of poverty : create low level skilled jobs
Skills growth: European competency model
Sustainability: SMART m2s and influence user behaviour
Public finances constraint: work with EU + PuRE-net
* As presented to the European Parliament November 2010
Started connecting strategy to ‘Brussels’ in 2010.
In need of recognition and collaboration to deliver.
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

23. How the New Economy drives the EuroFM Vision 2020 and Strategy 2011
(under discussion with membership via taskforce)
COVER Vision/Strategy
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

24. The largest Business Services Market,
5% of EU GDP,
that facilitates Europe bottom up.
(www.eurofm.org)
By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)