SlideShare ist ein Scribd-Unternehmen logo
1 von 47
Downloaden Sie, um offline zu lesen
TOTAL  QUALITY  MANAGEMENT
Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MANAGEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CONTROLLING LEADING ORGANIZING ,[object Object],[object Object],[object Object],[object Object],[object Object],PLANNING
What is Quality? Why focus on Quality?
 
Quality Management ,[object Object],[object Object]
[object Object],[object Object],[object Object],Marketing Total Quality Management System Design Purchasing Production Warehousing Distribution / Service Learning & Knowledge Mngt. Delighted Customer
System Thinking ,[object Object],[object Object],[object Object]
Systems Thinking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Input Output Process
The Evolution of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Process Inspection Acceptance Next Process Reject,Scrap,Rework No Yes INSPECTION (Acceptance Sampling) Pass the  Inspection
The Quality Control Phase ,[object Object]
What is Quality Control? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Comparison with Requirements Process Process Settings, Specifications, etc. THE QUALITY CONTROL MODEL Next Process Corrective  And Preventive Actions Process in Control Yes No Corrective Actions:  Action taken to eliminate the cause of a detected nonconformity or other undesirable situation.  (ISO 9000:2000) Preventive Actions:  Action taken to eliminate the cause of a potential nonconformity or other potentially undesirable situation. (ISO 9000:2000)
Benefits of Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Quality Assurance? ,[object Object],[object Object]
The Quality Assurance Model ,[object Object],[object Object]
Comparison with Requirements Process Process Settings, Specifications, etc. THE QUALITY ASSURANCE MODEL Corrective & Preventive Actions Process in Control Yes No Process in Control No Continuous Process Improvement Perform Design Of Experiment, Reliability Engineering Yes Improved Process Settings, Alternative Material
QC Vs QA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Quality ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Quality Measurement ?
Quality Related Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object],RATER
Dimensions of Quality in Manufacturing Sector DIMENSION MEANING Performance Primary product characteristics, such as the brightness of the picture Features Secondary characteristics, added features, such as remote control Conformance Meeting specifications or industry standards Reliability Consistency of performance over time Durability Useful life, includes repair Serviceability  Resolution of problems and complaints, ease of repair, speed & competence of repair Responsiveness Human-to-human interface, such as Meet the dealer with good manners Aesthetics Sensory characteristics (which means it appeals you) , such as exterior finish Reputation  Past performance and other intangibles, such as being ranked first
Dimensions of Quality in Service Sector Time Timelines Completeness Consistency Accessibility Accuracy Responsiveness
Who determines quality ? ,[object Object],[object Object]
CUSTOMER PERCEPTION OF QUALITY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FEEDBACK ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EXCITERS Must Be MORE IS BETTER Less satisfied when the product or service is less functional, but cannot increase satisfaction substantially if operational - "up-time" If the requirement is absent it does not cause dissatisfaction, but it will delight clients if present - "camera options" The more requirements are met the more one is satisfied KANO MODEL + + - - Satisfaction Dissatisfaction Service Dysfunctions Service  Fully  Functions
A company must achieve all four  to be competitive For example, if we improve customer service problem solving by cross-training personnel to deal with a wider-range of problems, they may become less efficient at dealing with commonly occurring problems.  For example, if we reduce costs by reducing product quality inspections, we might reduce product quality.   Cost Quality Delivery Flexibility
Definitions of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Improvement for Customer Value CUSTOMER PRODUCT DESIGN Quality of Performance / Use Quality of Conformance Quality of  Design / Redesign Purpose:   “ Customer Value”
Quality Parameters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY MANAGEMENT ,[object Object]
Total Quality ,[object Object],[object Object],[object Object],[object Object]
Principles of Total Quality ,[object Object],[object Object],[object Object]
What is TQM ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],TQM Philosophy  “ Do the right things,  right  the first time, every time”
Definitions ,[object Object],[object Object],[object Object]
PILLARS OF TQM ,[object Object],[object Object],[object Object],Continuous Improvement  (through measurement and analysis) Customer  Focus Process Management Employee Training  & Empowerment T. Q. M.
1- Customer Focus  Studying customer needs, gathering customer requirements, and measuring and managing customer satisfaction.  Customer satisfaction is seen as the company's highest priority. The company believes it will only be successful if customers are satisfied. 2- Process Management   Develop a production process that reduce the product variations. Applying the same process; the same product should be produces with the same level of quality every time.   Teams are process-oriented, and interact with their internal customers to deliver the required results. Management's focus is on controlling the overall process, and rewarding teamwork.   Pillars of TQM
3- Human side of Quality   TQM environment requires a committed and well-trained work force that participates fully in quality improvement activities.   On-going education and training of all employees supports the drive for quality.  4- Continuous Improvement   TQM recognizes that product quality is the result of process quality. As a result, there is a focus on continuous improvement of the company's processes.  This will lead to an improvement in process quality. In turn this will lead to an improvement in product quality . Measurement and analysis id the tool that has been used for that.  Pillars of TQM
TQM model for organization
Operational Model of TQM Quality  Management  System (QMS) Qualitative / Quantitative Problem Solving tools Management Support & Commitment ,[object Object],[object Object]
BASIC PRINCIPLES OF TQM Approach Management Lead Company wide Everyone is responsible for Quality  Prevention not detection Right first time Cost of Quality On going improvement Scope Scale Philosophy Standard Control Theme
TQM: A “CULTURAL” CHANGE.  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY IS A JOURNEY, NOT A DESTINATION
QUESTIONS

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Quality , Meaning of Quality
Quality , Meaning of QualityQuality , Meaning of Quality
Quality , Meaning of Quality
 
Unit-I Introduction
Unit-I  IntroductionUnit-I  Introduction
Unit-I Introduction
 
A Quick Guide to Quality Management
A Quick Guide to Quality ManagementA Quick Guide to Quality Management
A Quick Guide to Quality Management
 
Total quality management
Total quality management  Total quality management
Total quality management
 
Cost of quality
Cost of qualityCost of quality
Cost of quality
 
Tqm intro 2
Tqm  intro 2Tqm  intro 2
Tqm intro 2
 
TQM ppt
TQM pptTQM ppt
TQM ppt
 
Quality one
Quality oneQuality one
Quality one
 
7.quality management chapter 7
7.quality management chapter 77.quality management chapter 7
7.quality management chapter 7
 
Establish quality standard
Establish quality standard Establish quality standard
Establish quality standard
 
C12 quality
C12 qualityC12 quality
C12 quality
 
Ch 1 introduction to quality
Ch 1 introduction to qualityCh 1 introduction to quality
Ch 1 introduction to quality
 
What is quality
What is qualityWhat is quality
What is quality
 
Cost of quality
Cost of qualityCost of quality
Cost of quality
 
Unit 1 basic concepts of testing & quality
Unit 1   basic concepts of testing & qualityUnit 1   basic concepts of testing & quality
Unit 1 basic concepts of testing & quality
 
Unit 4 tqm
Unit 4 tqmUnit 4 tqm
Unit 4 tqm
 
Managing quality ppt @ bec doms
Managing quality ppt @ bec domsManaging quality ppt @ bec doms
Managing quality ppt @ bec doms
 
Presentation2
Presentation2Presentation2
Presentation2
 
Tqm presentation
Tqm presentationTqm presentation
Tqm presentation
 
Total Quality Management (TQO)
Total Quality Management (TQO)Total Quality Management (TQO)
Total Quality Management (TQO)
 

Andere mochten auch

Total quality management
Total quality managementTotal quality management
Total quality managementloki7
 
Total Quality Management
Total Quality ManagementTotal Quality Management
Total Quality Managementjustinsolin
 
Total quality management
Total quality managementTotal quality management
Total quality managementRaiyan Hossain
 
Total Quality Management...
Total Quality Management...Total Quality Management...
Total Quality Management...Vikas Kumar
 
1.introduction to quality & total quality management
1.introduction to quality & total quality management1.introduction to quality & total quality management
1.introduction to quality & total quality managementHakeem-Ur- Rehman
 
Total Quality Management in a Day
Total Quality Management in a DayTotal Quality Management in a Day
Total Quality Management in a DayK. S. Alok Ranjan
 
Total quality management 1-4 CHapters
Total quality management 1-4 CHaptersTotal quality management 1-4 CHapters
Total quality management 1-4 CHaptersMalik Atif
 
Quality Assurance vs. Quality Control, Future of Software Quality
Quality Assurance vs. Quality Control, Future of Software Quality Quality Assurance vs. Quality Control, Future of Software Quality
Quality Assurance vs. Quality Control, Future of Software Quality SQALab
 
Ch02 total quality management ocka
Ch02 total quality management ockaCh02 total quality management ocka
Ch02 total quality management ockaAhmed Said
 
Concept of quality assurance and TQM
Concept of quality assurance and TQMConcept of quality assurance and TQM
Concept of quality assurance and TQMAkhila Yadagani
 
Total quality management in healthcare organisations
Total quality management in healthcare organisationsTotal quality management in healthcare organisations
Total quality management in healthcare organisationspoonam chaudhary
 
Nursing leadership and management course / Total Quality Mnagement
Nursing leadership and management course / Total Quality MnagementNursing leadership and management course / Total Quality Mnagement
Nursing leadership and management course / Total Quality MnagementMouad Hourani
 
Total Quality Management in Healthcare
Total Quality Management in HealthcareTotal Quality Management in Healthcare
Total Quality Management in HealthcareGunjan Patel
 
Quality Assurance in Hospitals
Quality Assurance in HospitalsQuality Assurance in Hospitals
Quality Assurance in HospitalsNc Das
 
Quality control and quality assurance
Quality control and quality assuranceQuality control and quality assurance
Quality control and quality assuranceLeola Ramirez
 
1. STUDY ON QUALITY ASSURANCE AND QUALITY CONTROL MANAGEMENT SYSTEM IN 20 STO...
1.	STUDY ON QUALITY ASSURANCE AND QUALITY CONTROL MANAGEMENT SYSTEM IN 20 STO...1.	STUDY ON QUALITY ASSURANCE AND QUALITY CONTROL MANAGEMENT SYSTEM IN 20 STO...
1. STUDY ON QUALITY ASSURANCE AND QUALITY CONTROL MANAGEMENT SYSTEM IN 20 STO...AELC
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)Mudassar Salman
 

Andere mochten auch (20)

Total quality management
Total quality managementTotal quality management
Total quality management
 
Total Quality Management
Total Quality ManagementTotal Quality Management
Total Quality Management
 
Total quality management
Total quality managementTotal quality management
Total quality management
 
Total Quality Management...
Total Quality Management...Total Quality Management...
Total Quality Management...
 
1.introduction to quality & total quality management
1.introduction to quality & total quality management1.introduction to quality & total quality management
1.introduction to quality & total quality management
 
Total Quality Management in a Day
Total Quality Management in a DayTotal Quality Management in a Day
Total Quality Management in a Day
 
Total quality management 1-4 CHapters
Total quality management 1-4 CHaptersTotal quality management 1-4 CHapters
Total quality management 1-4 CHapters
 
Total quality control
Total quality controlTotal quality control
Total quality control
 
Quality Assurance vs. Quality Control, Future of Software Quality
Quality Assurance vs. Quality Control, Future of Software Quality Quality Assurance vs. Quality Control, Future of Software Quality
Quality Assurance vs. Quality Control, Future of Software Quality
 
Ch02 total quality management ocka
Ch02 total quality management ockaCh02 total quality management ocka
Ch02 total quality management ocka
 
Concept of quality assurance and TQM
Concept of quality assurance and TQMConcept of quality assurance and TQM
Concept of quality assurance and TQM
 
Total quality management in healthcare organisations
Total quality management in healthcare organisationsTotal quality management in healthcare organisations
Total quality management in healthcare organisations
 
Nursing leadership and management course / Total Quality Mnagement
Nursing leadership and management course / Total Quality MnagementNursing leadership and management course / Total Quality Mnagement
Nursing leadership and management course / Total Quality Mnagement
 
Total Quality Management in Healthcare
Total Quality Management in HealthcareTotal Quality Management in Healthcare
Total Quality Management in Healthcare
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)
 
Quality Assurance in Hospitals
Quality Assurance in HospitalsQuality Assurance in Hospitals
Quality Assurance in Hospitals
 
Tqm Final Ppt
Tqm Final PptTqm Final Ppt
Tqm Final Ppt
 
Quality control and quality assurance
Quality control and quality assuranceQuality control and quality assurance
Quality control and quality assurance
 
1. STUDY ON QUALITY ASSURANCE AND QUALITY CONTROL MANAGEMENT SYSTEM IN 20 STO...
1.	STUDY ON QUALITY ASSURANCE AND QUALITY CONTROL MANAGEMENT SYSTEM IN 20 STO...1.	STUDY ON QUALITY ASSURANCE AND QUALITY CONTROL MANAGEMENT SYSTEM IN 20 STO...
1. STUDY ON QUALITY ASSURANCE AND QUALITY CONTROL MANAGEMENT SYSTEM IN 20 STO...
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)
 

Ähnlich wie Session

Qualioty management system
Qualioty management systemQualioty management system
Qualioty management systemNamdeo Shinde
 
3. perkembangan terakhir konsep kualitas
3. perkembangan terakhir konsep kualitas3. perkembangan terakhir konsep kualitas
3. perkembangan terakhir konsep kualitasDiery Sipayung
 
Elements Of An Effective Quality Management System
Elements Of An Effective Quality Management SystemElements Of An Effective Quality Management System
Elements Of An Effective Quality Management Systemgauravdhupar
 
Quality Control
Quality ControlQuality Control
Quality Controlvishakeb
 
Total Quality Management Ik
Total Quality Management IkTotal Quality Management Ik
Total Quality Management IkKarthikeyan I
 
TQM (Total Quality Management)
TQM (Total Quality Management)TQM (Total Quality Management)
TQM (Total Quality Management)amarchand
 
Quality planning and control
Quality planning and controlQuality planning and control
Quality planning and controlZohaib Ashiq
 
Importan refrence of quality
Importan refrence of qualityImportan refrence of quality
Importan refrence of qualityali8055
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Qualitystevegershen
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Qualitysgershen
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Qualitysgershen
 
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....PueblasJohncarlo
 
Session 7_OM
Session 7_OMSession 7_OM
Session 7_OMthangv
 
Chapter 7_OM
Chapter 7_OMChapter 7_OM
Chapter 7_OMthangv
 
Service quality presentation
Service quality presentationService quality presentation
Service quality presentationatul_soni
 

Ähnlich wie Session (20)

quality .pptx
quality .pptxquality .pptx
quality .pptx
 
Qualioty management system
Qualioty management systemQualioty management system
Qualioty management system
 
Quality Management
Quality ManagementQuality Management
Quality Management
 
Qms
QmsQms
Qms
 
Quality manegment
Quality manegmentQuality manegment
Quality manegment
 
3. perkembangan terakhir konsep kualitas
3. perkembangan terakhir konsep kualitas3. perkembangan terakhir konsep kualitas
3. perkembangan terakhir konsep kualitas
 
Elements Of An Effective Quality Management System
Elements Of An Effective Quality Management SystemElements Of An Effective Quality Management System
Elements Of An Effective Quality Management System
 
Quality Control
Quality ControlQuality Control
Quality Control
 
Total Quality Management Ik
Total Quality Management IkTotal Quality Management Ik
Total Quality Management Ik
 
TQM (Total Quality Management)
TQM (Total Quality Management)TQM (Total Quality Management)
TQM (Total Quality Management)
 
Quality planning and control
Quality planning and controlQuality planning and control
Quality planning and control
 
Importan refrence of quality
Importan refrence of qualityImportan refrence of quality
Importan refrence of quality
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Quality
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Quality
 
Stephen.Gershen.Quality
Stephen.Gershen.QualityStephen.Gershen.Quality
Stephen.Gershen.Quality
 
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....
Managing-QualitUpload a presentation to download Govt. Acctg Chp 13.pptxy-G6....
 
Session 7_OM
Session 7_OMSession 7_OM
Session 7_OM
 
Chapter 7_OM
Chapter 7_OMChapter 7_OM
Chapter 7_OM
 
Chapter 7_OM
Chapter 7_OMChapter 7_OM
Chapter 7_OM
 
Service quality presentation
Service quality presentationService quality presentation
Service quality presentation
 

Kürzlich hochgeladen

How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17Celine George
 
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINT
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINTARTICULAR DISC OF TEMPOROMANDIBULAR JOINT
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINTDR. SNEHA NAIR
 
Protein Structure - threading Protein modelling pptx
Protein Structure - threading Protein modelling pptxProtein Structure - threading Protein modelling pptx
Protein Structure - threading Protein modelling pptxvidhisharma994099
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRATanmoy Mishra
 
How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17Celine George
 
Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxraviapr7
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesCeline George
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxiammrhaywood
 
3.26.24 Race, the Draft, and the Vietnam War.pptx
3.26.24 Race, the Draft, and the Vietnam War.pptx3.26.24 Race, the Draft, and the Vietnam War.pptx
3.26.24 Race, the Draft, and the Vietnam War.pptxmary850239
 
A gentle introduction to Artificial Intelligence
A gentle introduction to Artificial IntelligenceA gentle introduction to Artificial Intelligence
A gentle introduction to Artificial IntelligenceApostolos Syropoulos
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICESayali Powar
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxheathfieldcps1
 
EBUS5423 Data Analytics and Reporting Bl
EBUS5423 Data Analytics and Reporting BlEBUS5423 Data Analytics and Reporting Bl
EBUS5423 Data Analytics and Reporting BlDr. Bruce A. Johnson
 
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptxClinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptxraviapr7
 
10 Topics For MBA Project Report [HR].pdf
10 Topics For MBA Project Report [HR].pdf10 Topics For MBA Project Report [HR].pdf
10 Topics For MBA Project Report [HR].pdfJayanti Pande
 
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...Dr. Asif Anas
 
How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17Celine George
 
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfP4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfYu Kanazawa / Osaka University
 

Kürzlich hochgeladen (20)

How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17
 
Prelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quizPrelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quiz
 
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINT
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINTARTICULAR DISC OF TEMPOROMANDIBULAR JOINT
ARTICULAR DISC OF TEMPOROMANDIBULAR JOINT
 
Protein Structure - threading Protein modelling pptx
Protein Structure - threading Protein modelling pptxProtein Structure - threading Protein modelling pptx
Protein Structure - threading Protein modelling pptx
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
 
How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17
 
Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptx
 
March 2024 Directors Meeting, Division of Student Affairs and Academic Support
March 2024 Directors Meeting, Division of Student Affairs and Academic SupportMarch 2024 Directors Meeting, Division of Student Affairs and Academic Support
March 2024 Directors Meeting, Division of Student Affairs and Academic Support
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 Sales
 
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptxAUDIENCE THEORY -- FANDOM -- JENKINS.pptx
AUDIENCE THEORY -- FANDOM -- JENKINS.pptx
 
3.26.24 Race, the Draft, and the Vietnam War.pptx
3.26.24 Race, the Draft, and the Vietnam War.pptx3.26.24 Race, the Draft, and the Vietnam War.pptx
3.26.24 Race, the Draft, and the Vietnam War.pptx
 
A gentle introduction to Artificial Intelligence
A gentle introduction to Artificial IntelligenceA gentle introduction to Artificial Intelligence
A gentle introduction to Artificial Intelligence
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICE
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptx
 
EBUS5423 Data Analytics and Reporting Bl
EBUS5423 Data Analytics and Reporting BlEBUS5423 Data Analytics and Reporting Bl
EBUS5423 Data Analytics and Reporting Bl
 
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptxClinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
 
10 Topics For MBA Project Report [HR].pdf
10 Topics For MBA Project Report [HR].pdf10 Topics For MBA Project Report [HR].pdf
10 Topics For MBA Project Report [HR].pdf
 
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...
 
How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17
 
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfP4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
 

Session

  • 1. TOTAL QUALITY MANAGEMENT
  • 2.
  • 3.
  • 4. What is Quality? Why focus on Quality?
  • 5.  
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Process Inspection Acceptance Next Process Reject,Scrap,Rework No Yes INSPECTION (Acceptance Sampling) Pass the Inspection
  • 13.
  • 14.
  • 15. Comparison with Requirements Process Process Settings, Specifications, etc. THE QUALITY CONTROL MODEL Next Process Corrective And Preventive Actions Process in Control Yes No Corrective Actions: Action taken to eliminate the cause of a detected nonconformity or other undesirable situation. (ISO 9000:2000) Preventive Actions: Action taken to eliminate the cause of a potential nonconformity or other potentially undesirable situation. (ISO 9000:2000)
  • 16.
  • 17.
  • 18.
  • 19. Comparison with Requirements Process Process Settings, Specifications, etc. THE QUALITY ASSURANCE MODEL Corrective & Preventive Actions Process in Control Yes No Process in Control No Continuous Process Improvement Perform Design Of Experiment, Reliability Engineering Yes Improved Process Settings, Alternative Material
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. Dimensions of Quality in Manufacturing Sector DIMENSION MEANING Performance Primary product characteristics, such as the brightness of the picture Features Secondary characteristics, added features, such as remote control Conformance Meeting specifications or industry standards Reliability Consistency of performance over time Durability Useful life, includes repair Serviceability Resolution of problems and complaints, ease of repair, speed & competence of repair Responsiveness Human-to-human interface, such as Meet the dealer with good manners Aesthetics Sensory characteristics (which means it appeals you) , such as exterior finish Reputation Past performance and other intangibles, such as being ranked first
  • 25. Dimensions of Quality in Service Sector Time Timelines Completeness Consistency Accessibility Accuracy Responsiveness
  • 26.
  • 27.
  • 28.
  • 29. EXCITERS Must Be MORE IS BETTER Less satisfied when the product or service is less functional, but cannot increase satisfaction substantially if operational - "up-time" If the requirement is absent it does not cause dissatisfaction, but it will delight clients if present - "camera options" The more requirements are met the more one is satisfied KANO MODEL + + - - Satisfaction Dissatisfaction Service Dysfunctions Service Fully Functions
  • 30. A company must achieve all four to be competitive For example, if we improve customer service problem solving by cross-training personnel to deal with a wider-range of problems, they may become less efficient at dealing with commonly occurring problems. For example, if we reduce costs by reducing product quality inspections, we might reduce product quality. Cost Quality Delivery Flexibility
  • 31.
  • 32. Quality Improvement for Customer Value CUSTOMER PRODUCT DESIGN Quality of Performance / Use Quality of Conformance Quality of Design / Redesign Purpose: “ Customer Value”
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40. 1- Customer Focus Studying customer needs, gathering customer requirements, and measuring and managing customer satisfaction. Customer satisfaction is seen as the company's highest priority. The company believes it will only be successful if customers are satisfied. 2- Process Management Develop a production process that reduce the product variations. Applying the same process; the same product should be produces with the same level of quality every time. Teams are process-oriented, and interact with their internal customers to deliver the required results. Management's focus is on controlling the overall process, and rewarding teamwork. Pillars of TQM
  • 41. 3- Human side of Quality TQM environment requires a committed and well-trained work force that participates fully in quality improvement activities. On-going education and training of all employees supports the drive for quality. 4- Continuous Improvement TQM recognizes that product quality is the result of process quality. As a result, there is a focus on continuous improvement of the company's processes. This will lead to an improvement in process quality. In turn this will lead to an improvement in product quality . Measurement and analysis id the tool that has been used for that. Pillars of TQM
  • 42. TQM model for organization
  • 43.
  • 44. BASIC PRINCIPLES OF TQM Approach Management Lead Company wide Everyone is responsible for Quality Prevention not detection Right first time Cost of Quality On going improvement Scope Scale Philosophy Standard Control Theme
  • 45.
  • 46. QUALITY IS A JOURNEY, NOT A DESTINATION

Hinweis der Redaktion

  1. 6 Operations management may be defined as the design, operation, and improvement of the production systems that create the firm's primary products or services. OM is a field of management, while OR/MS is the application of quantitative methods to decision making in all fields, and IE is an engineering discipline. Five P's of operations management: people, plants, parts, processes, and planning and control systems. People are the direct and indirect workforce. Plants include the factories or service branches where production is carried out. Parts include the materials (or, in the case of services, the supplies) that go through the system. Processes include the equipment and steps by which production is accomplished. Planning and control systems are the procedures and information management uses to operate the system.
  2. 5