1. Zohaib Alam
PRODUCT/SKILLS TRAINER
Certifiedby
alam.zohaib@gmail.com
alam.zohaib@hotmail.com
India
A/7 . Nala Road
Hindpiri Ranchi
PO Box : 834001
Jharkhand
+91-98355-96060
SUMMARY
A dynamic and business focused Sales & Training Professional with an experience of almost 10 years.
Centum learning Ltd certified trainer that specializes in Product and Skills Training. Diverse portfolio of training
experiences ranging from sales to customer service, demonstrating a tremendous ability to adapt to new
environments and learn new skills. Extensive background with new hire orientation experiences, supervising and
managing employee teams, conducting professional workshops on various products, coaching the sales staff as well
as creation of training modules.
Key Strengths:
Talent Managementand Training
Sales and Product Training
Skills and Customer Service Training
Training Need Analysis
Knowledge of Adult Learning Theories
New Employee Orientation
Technical Training on Android based SMART-PHONES
Content Development
Excellent Product knowledge
Creative
MS Office Proficient
Strong research skills
Planning and coordination with Buying team
SKILLS and PRODUCT KNOWLEDGE
0 5 10
MS Excel
MS WORD
POWERPOINT
SMARTPHONES
DSLR CAMERA

2. CentumLearning Ltd- DELHI
(SAMSUNG TRAINING PARTNER)
JAN 2015-PRESENT
WORK EXPERIENCE
GIONEESMARTPHONE-JHARKHAND
JULY 2013-DEC 2014
WORK EXPERIENCE
TRAINSMARTLEARNING-INDIA
(SAMSUNG TRAINING PARTNER)
AUG 2011-JUNE 2013
WORK EXPERIENCE Deputy Manager Training
 Sales, Customer Service, Soft-skills and Product Training across
Jharkhand, Bihar & Odisha.
 Coaching and Development of the sales team based on the TNA
 Creation of training calendar and MIS
 Creation of Training Content, questionnaire and participants handouts.
 Planning and execution of quarterly Reward& Recognition program for
the retail staff based on their performance.
 New Hire Orientation
Highlights
 Introduced the 2-Day New Hiring Induction program, which has been
much appreciated by the management.
 Created and implemented effective formats for Training Need Analysis,
Sales Tracking of Employees and Performance Management.
Area Sales Manager
 Handling Large Sales Team 150.
 Responsible for setting up distribution Reach Sales and sales
promoter Trainings, Go to Market strategy, Monthly sales
volume Revenue planning for Gionee Smartphone’s in
Jharkhand.
 Coaching and Development of Sales Executives at the shop front.
 Corporate Presentations on various products to the Channel Partners
 Prepare the daily and monthly report of the Sales & training.
Highlights
 Awarded asthe best ASM for Achieving target VSAchievement months.
 Visible improvement in terms of knowledge and skills of the Sales
employee which was appreciated by the management.
 Excellent Sales Growth results shown in (Smart Phone).
Assistant Manager -Training
 Product, Sales and Skills training for Samsung Sales team.
 New Product Launch Training for Channel Partners and
Distribution team.
 Create comparison sheets and PPTs
 Prepare daily MIS for the training.
Highlights
 HighestSalesgrowthforBiharand Jharkhand (stateswhere I was
responsible for the training).
 Jharkhand emerged as the best performing state with 51.9%
market share (After 3 months of Sales Training).

3. WORK EXPERIENCE
LG-INDIA
MAR 2010-JULY 2011
WORK EXPERIENCE
NOKIA-INDIA
DEC 2006-MAR 2010
WORK EXPERIENCE
AFFLUENCE DIRECT
TATA TELESERVICE
SEP 2005-SEP2006
WORK EXPERIENCE
HUTCHISON INDIA
JAN 2004- AUG 2005
Product & Soft Skill Trainer – LG Mobiles
 Product, Sales and Skills training for Samsung Sales team.
 Sales and Compliance Training to a team of 96 Sales executives.
 Plan and execute Monthly and Quarterly Sales Contest to boost
the Sales.
 Prepare MIS for Daily,WeeklyandMonthlyPerformance trackers
which included the outlier list and their plan of Action.
Highlights
 Awarded Best Route Trainer in Eastern India at Boot Camp.
SOLUTION SPECIALIST – NOKIA Mobiles
 Implementandexecute all salesactivitiestomaximize
the salesforBrand Nokia.
 Liaison for New Handset updates, Price plan changes,
Competitor and dealers offer etc. on a weekly basis.
 IdentifiedTrainingneedsand suggestedchangesfor
ProcessImprovement &trainnew joinerforProduct,
FAQs
 Highlights
 Exemplary Performance Award (Apr, May, June, July,
Aug, Sept, Oct, Nov, Dec 2008)
 AwardedBestSalesPromoterforthe Year 2007 – 2008.
 Record highest Sales (Business Phones – Nokia E63 &
E71) in the eastern region for consecutive 5 months –
Average of 120% monthly.
SALES EXECUTIVE – TATA TELESERVICES
 Implementandexecute all salesactivities tomaximize the
salesforTata teleservices.
TELE MARKETING EXECUTIVE – HUTCHISON INDIA
 Implement and execute all sales activities to maximize the
sales.

4. LANGUAGE and HOBBIES
ENGLISH
HINDI
URDU
Bachelor of Arts| 2006 | 63.5%
Xavier’s Intl. University
Higher Secondary Exam| 2003 | 59.2%
Munia Devi senior secondary school – Ghaziabad
Secondary School Certificate| 2007 | 66.2%
Bhartiya Shiksha Parishad – Lucknow
ACADEMIC QUALIFICATION PERSONAL INFORMATION
Date of Birth : 23-MAR-1982
Sex : Male
Marital Status : Married
Passport Validity : Jan-2024
VISA : NA
VISA Validity : NA
Zohaib Alam
PHOTOGRAPHY
MUSIC
TRAVELLING