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ALA ASCLA 2011 Robert Newlen 01212011

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ALA ASCLA 2011 Robert Newlen 01212011

  1. 1. Resume WritingAnd Interviewing Quick Start!ASCLA/FAFLRT Virtual Convergence Robert R. Newlen January 21, 2011
  2. 2. Some Resume/Cover Letter Bloopers  Reason for leaving last job: maturity leave  Failed bar exam with relatively high grades  Let’s meet, so you can “ooh” and “aah” over my experience  You will want me to be Head Honcho in no time  Am a perfectionist and rarely if if ever forget details  Marital status: often. Children: various.  Finished eighth in my class of ten2
  3. 3. Resume Writing - Goals  Examine different types of resumes  Review step-by-step the process for writing a job-winning resume  Take away at least one new idea3
  4. 4. Chronological Pros Cons  Easy to read and write  Less desirable for those who have been in one position  Focuses on job progression for an extended period  Draws attention to name of  Can focus on employment your library or organization gaps  Makes all your jobs have equal weight  Not good for career changers  Can accentuate vague job title4
  5. 5. Senior Research Librarian, 1991 - PresentThe Library of Congress, Legislative Reference Service • Extensive reference service, including in-person assistance, to Members of Congress and congressional staff. • Specialize in issues related to arts and education. • Expert searching skills using a wide range of databases such as NEXIS, WESTLAW, and DIALOG. Use of Internet protocols and resources: Gopher, World Wide Web, and E-mail. • Experience with archival and special format materials using Library of Congress and other collections related to film, photographs, and music. • DOS, Windows, and Macintosh proficiency for research and technical support. • Supervisory experience in delegating and reviewing work of librarians.Special Assignment, Team Member, User-Evaluation Special Project, 1991-93The Library of Congress American Image Project • Evaluated American Image prototype (an electronic version of archival materials in Library of Congress collections). • Chaired site selection subcommittee, prepared report, and presented results to senior managers. • Coordinated orientation and training sessions at Library and at selected sites throughout the U.S. • Wrote sections of instruction manual, interviewed site coordinators, analyzed site experiences, and was one of three authors of final report.
  6. 6. Functional Resume - Pros  Good if you have been in one position a long time – focuses on skills and abilities  Works well for career changers  Works well for those re-entering the job market  Makes employment gaps less noticeable  Good for job switchers or those in part-time or temporary positions6
  7. 7. Functional Resume - Pros  Good for recent library school graduates and those with limited job experience  Works well for those with jobs which are unrelated and don’t reveal a distinct career path7
  8. 8. Film reference and research Provided in-person and telephone reference service in major university film library. Created major bibliographies on film history, production, and personalities. Examined and prepared special collections inventory of Ritz Radio Theatre disk recordings. Excellent research skills with archival and special format material using Library of Congress and external collections related to film, photographs, and music.Web and database searching Extensive searching experience including use of NEXIS and Dialog. Use of Internet protocols and resources: Gopher, World Wide Web, and E-mail. DOS, Windows, and Macintosh proficiency for research and technical support.
  9. 9. Combo Pro Con  Can be useful if you  Needs special attention have been in one in how it is presented position or institution for graphically a long time  Highlights distinct jobs as well as skill areas9
  10. 10. Senior Research Li brarian, 1991 - PresentThe Li brary of Congress, Legislati ve Reference ServiceReference and Research • Extensive reference service, including in-p erson assistance to M embers of Congress and congressional staff. • Specialization in issues related to arts and education. • Experience with archival and special for mat materials using Library of Congress and other collections related to fil m, photographs, and music.Au tomation • Expert searching skills using a wide range of databases such as N EXIS and DIA LO G. Use of In ternet proto cols and resources: Gopher, W orld W ide W eb, and E-mail. • DOS, W indows, and Macintosh proficien cy for research and technical support.S pecial Assig nment, Tea m Member, User- Evaluation S pecial Project, 1991-93The Li brary of Congress A merican Image ProjectProject Evaluation • Evaluated A merican Memo ry prototype (an electro nic version of archival materials in Library of Congress co llections). • Chaired site selection subco mmittee and presented results to senior managers. • Coo rdinated orientation and training sessions.W riting • Co-authored instruction manual fo r digital prototype. • Wrote final report for th e project.
  11. 11. Seven step approach  Personal inventory  Identify job objective  Identify knowledge, skills and abilities that meet job objective11
  12. 12. Seven Step Approach  Identify YOUR major knowledges, skills, and abilities that best meet your job objective  Identify your accomplishments  Assembling the resume – how it looks  A final checklist12
  13. 13. Step 1: Personal Inventory Professional work history  Reverse chronological order, list all position titles and organizations  List your accomplishments under each position13
  14. 14. Professional work history  What are your responsibilities?  How many employees have you supervised?  Can you quantify your accomplishments?  What personal skills have you developed?  What did you initiate or implement?  What leadership skills have you developed?  Awards? Writing skills? Public speaking?14
  15. 15. Assistant Director, Red ford County Public Library District, Redford, AR199 1 to present • Assisted Director in managing a budget of $4.5 million, a staff of 105, and a collection of over 275,000 items • W orked closely with Bo ard consisting of 7 members • Library Building Committee - Chaired this committee for 2 years • Coo rdinated transition team to plan move to new building • Designed Lib rarys Disaster Plan • Designed and i mplemented ADA Strategic Plan • W rote Supervisory M anual for the library • Advised 5 Department Heads on writing job descriptions • Counseled Depa rtment Head s on employee problemsActing Director, Redford County Public Library District199 0 • For six month period, served as Acting Director • Neg otiated the new build ing plans with Bo ard and County government W orked closely with co mmunity groups on all aspects of building pla n • Proposed budget that was passed on the first a ttempt by Library Board • Responsible fo r all ad ministrative functions of the LibraryAssociate Librarian/Head of Technical Services, Redford County Public Library District198 9 - 1 991 • M anaged all aspects of Technical Service Department including acq uisitions, serials, interlibrary loan, and cataloging functions • Extensive use of OCLC and the Dynix automated library system • Exp erience with AACR2 and M ARC formats • Extensive audiovisual cataloging • Supervised a staff of 7 • Outstand ing performance evaluation
  16. 16. Head of Reference, Redford County Public Library District1987 - 1989 • Supervised a staff of 8 reference librarians and 4 library aides • Served on the collection development committee • Chaired com mittee on user access • Revised and improved library reference guide • Developed and monitored database budget of over $25,000.Reference Librarian, San Angelo Free Public Library, San Angelo, TX1984 - 1987 • Provided extensive reference service • Coordinated staff training on new online catalog • Redesigned quick reference collection for more efficient useElementary School Librarian, Sam Houston Elementary School, Eagle Pass, TX1982 - 1984 • Developed and maintained library and multimedia center for school of 350 students • Created Parent Advisory Committee for library to increase parent volunteers • Implemented automated circulation control for the librarySubstitute Reference Assistant, Springdale College, Springdale, TX1981 - 1982 • Performed part-time reference services for college library serving 800 students • Staffed reference and circulation desk • Routinely used college automated catalog to assist patronsDocuments Technician (part-time), Grinnell College Undergraduate Library, Grinnell, IA1977 - 1979 • Worked with Federal Depository Library collection • Sorted and shelved documents • Maintained collection
  17. 17. Non-professional work history  Have you learned any skills that apply to your job objective?17
  18. 18. Education, Specialized Training, and Language Skills  List degrees, schools, dates of enrollment  Awards, scholarships, fellowships, internships, etc.  Training courses  Technology skills  Emphasize skill proficiency (routine or occasional use of a system)18
  19. 19. Professional Association Involvement  Professional association memberships  All activities and participation  Attendance at professional conferences19
  20. 20. Publications  Names and titles of books and articles  Experience in writing articles for association or staff newsletters  Keep a master file of publications20
  21. 21. Presentations  Presentations at professional conferences, workshops or seminars  Courses you have taught  Tours you have led21
  22. 22. Research and Grant Activities  List ongoing research  Grant supported research22
  23. 23. Volunteer Work and Personal Interests  List volunteer work  Volunteer skills you have acquired: organizational, public speaking, fund raising, budgeting, publicity, meeting deadlines, coordinating meetings, planning for events, leading a team, recruitment, training, scheduling23
  24. 24. Personal Interests  Sports  Hobbies  Community activities24
  25. 25. Step 2: Identify Your Job Objective  Helps you tailor your resume25
  26. 26. Specific Job Objectives  Coordinator of Children’s Services, Houston Public Library  Electronic Services and Reference Librarian, Tennessee Technological University  Library Systems Administrator, Prince Edward County Public Library  Metadata Services Cataloger, Wichita State University26
  27. 27. Broad Job Objectives  User instruction librarian in an academic institution  Collection development librarian  Corporate librarian  Archivist/special collections librarian27
  28. 28. Step 3: Identify knowledges, skills, and abilities or functional areas  Link these to job objective  Start thinking like the employer  What skills are most desirable?  Refer to critical skills identified in the job announcement28
  29. 29. Job objective: Instructional Services Librarian in a public library  Significant library instruction and reference experience  Knowledge of electronic resources and library systems  Experience with Web page design and development  Ability to work collaboratively29
  30. 30. Step 4: Identify Accomplishments & Abilities That Support Each Skill or Quality  For example, a job applicant (Janet Taylor) wants to be a director in a small or medium- sized library  What skills are needed for this position?30
  31. 31. Skills needed for position as director of small or medium-sized public library  Experience in a public library system  Fiscal management skills  Supervisory experience  Ability to interact with community, library boards, and local governments  Leadership skills  Experience with technology  Strategic planning  Organizational skills31
  32. 32. Janet Taylor’s Selects These Skills and Quality Areas  Supervisory and administrative skills  Community and government relations experience  Technology planning skills  Fiscal management skills32
  33. 33. STEP 5: Identify Your Accomplishments That Support Functional Statements  Keep the language tight and phrases short  Don’t use the first person “I”33
  34. 34. Accomplishments: Use incomplete sentences  Planned and implemented the network  Initiated after-school reading hour  Coordinated acquisition proposals  Evaluated cataloging policies  Wrote training manual  Administered budget of over $ 2 million  Simplified archival acquisition procedure34
  35. 35. Use Action Verbs!  Achieved, administered, compiled, converted, effected, expanded, improved, increased planned, reorganized, streamlined, trained, etc35
  36. 36. Avoid Terms Found in Job Descriptions  Responsible for….  In charge of….  Duties included….  Scope of responsibilities….36
  37. 37. Use Plain English  Avoid insider technology and acronyms  Don’t use: Represented the library on District Steering Team for WPL-WASB Pilot project  Don’t use: Established the IMC routines  Don’t use: Represented the section on interlibrary team37
  38. 38. Quantify Your Accomplishments  How many people did you supervise?  How much money did you save?  What size budget did you manage?  How much did circulation improve?  How did productivity increase38
  39. 39. Quantify, Quantify, Quantify  Instead of “Changed procedures for checking-in serials”  Use: “Successfully streamlined procedures for serial check-in which saved 8 hours of staff time a week39
  40. 40. Janet Taylor’s Accomplishment Statements Supervisory and administrative skills  Wrote comprehensive library disaster plan  Assisted in the administration of over 100 staff  Coordinated transition team to move central library to a new building  Chaired library building committee and submitted plan that was approved by library board  Counseled department heads on employee problems40
  41. 41. Janet Taylor’s Accomplishment Statements Community and government relations  Designed and implemented ADA Strategic Plan  Met monthly with library board on a wide range of issues  Represented library on Redford County Business Development Committee  Negotiated building plans41
  42. 42. Step 6: How the Resume Looks  Resume length – one page? Two pages? More?  Use plenty of white space  Don’t compress margins  Don’t shrink font size  Used good quality paper42
  43. 43. STEP 7: Final Checklist  Proofread – check and recheck grammar, spelling and punctuation  Is it neat?  Have someone else critique your resume: peers, mentors, managers, some in the area of librarianship which you are pursuing, someone outside of the library world, someone who hires in the area of your job objective43
  44. 44. Final Checklist  Have you described your position in your own words?  Have you included relevant nonprofessional work experience and volunteer experience?  Have you accounted for periods of unemployment?  Have you used acronyms that will have no meaning for the employer?44
  45. 45. Final checklist  Will your resume pass the New York Times test?  Is your resume concise and to the point?  Have you checked and rechecked to make sure every statement in your resume supports your job objective?  Have you carefully proofed for typos?45
  46. 46. Recommended Reading  Resume Writing and Interviewing Techniques That Work by Robert R. Newlen. Neal-Schuman, 2006.  Jump Start Your Career in Library and Information Science by Priscilla K. Shontz.  A Day in the Life: Career Options in Library and Information Science by Priscilla K. Shontz.  The Librarian’s Career Guidebook by Priscilla K. Shontz.  LIScareer.com46
  47. 47. 47
  48. 48. 48
  49. 49. InterviewingASCLA/FAFLRT Virtual Convergence Robert R. Newlen January 21, 2011
  50. 50. Interviewing Goals  Provide you with the tools you need to feel confident about interviewing  Come away with one new tip that will set you apart from other candidates50
  51. 51. Preparing for the Interview  Conducting target employer research  Anticipating questions and practicing responses  Completing an interview dress rehearsal51
  52. 52. At the Interview: Delivering a Job- Winning Performance  Developing your personal interview style  Techniques for answering questions  What to do when you are stumped for an answer  Handling questions about salary  Concluding the interview52
  53. 53. Special Types of Interviews  Informational  Screening  Telephone  One-on-one vs. group  Meal-time53
  54. 54. Crash Course Interview Tips  When you don’t have much time to prepare for the interview54
  55. 55. Conduct Research About the Potential Employer  Background information provided by the employer  Online and web search Google the names of your interviewers  Your personal network and library colleagues55
  56. 56. Using Your Personal Research During the Interview  Demonstrate you have done your homework  For example, you might say “according to your annual report…” or “in reading about your library in Library Journal I learned that….”56
  57. 57. Anticipate Interview Questions and Develop Answers  Write some questions and develop “bullet” responses  Behavioral questions: focuses on your personal behaviors and qualities  Situational questions: focuses on how you approach and solve problems  Practice your answers with a partner57
  58. 58. Don’t Memorize Responses  Have a general sense of how you will respond  Use specific examples  Focus on results  Quantify where appropriate58
  59. 59. Sample Questions  What do you like most/least about your present job?  Why are you interested in changing jobs now?59
  60. 60. Sample Questions  Don’t you think you are overqualified? There are positions at a higher level that I could pursue, but I’m impressed with the opportunities created by this position. I feel I can make a significant contribution here. This is the type of library where I think I can learn and grow.60
  61. 61. Personal Characteristics Questions  Can you tell me something about yourself?  How would describe your strengths and weaknesses? In the past, I tended to take on too many projects at work. In one instance, I came close to not meeting an important deadline. That experience taught me the importance of planning and allowing for the unexpected.61
  62. 62. Personal Characteristics Questions  What is the best way to motivate you?  How do you stay current in your area of librarianship?  Are you active in any professional organizations?62
  63. 63. Skill-related Questions Tell me about a time when you:  Worked effectively under pressure  Anticipated potential problems and developed preventative measures  Had to deal with an irate customer or patron  Had to adapt to a difficult situation  Made the wrong decision63
  64. 64. Hypothetical Questions Test your problem-solving skills:  If a contractor was not completing work in a timely manner, how would you handle it?  How would you manage a situation where a patron was looking at inappropriate material on the Internet?  If you could select only ten reference sources in your area of expertise, what would they be?64
  65. 65. Questions that Entry-level or New Librarians Might Encounter  Which courses in your graduate program relate directly to this position?  What would you do if you heard a colleague give out incorrect information or misstate library policy?  What do you think the (school, public, academic, etc.) library of the future will look like?65
  66. 66. Managerial Questions  How do you motivate staff?  Have you ever fired an employee?  What is the largest budget you have managed?66
  67. 67. Interview Dress Rehearsal The Interview Rehearsal Book: 7 Steps to Job- Winning Interviews Using Acting Skills You Never Knew You Had By Deb Gottesman and Buzz Mauro (New York: Berkley Books, 1999)67
  68. 68. Plan Your Wardrobe  Wearing something new? Wear it ahead of time so you know how your clothing will “act” – no wardrobe malfunctions!  Err on the side of conservative68
  69. 69. Questions to Ask the Interviewers  What are the major challenges facing the library?  What is the work culture like? Collegial? Collaborative?  What is the typical day like?  What is the most important thing you would like me to accomplish in the first six months on the job?  What are the next steps in the hiring process and what is your time frame?  What is your timetable for selection of this position?69
  70. 70. At the Interview  Know the location in advance  Arrive 10 minutes early  Obtain the names and pronunciation of your interviewers in advance  Take water with you70
  71. 71. First Impressions Count  Greet everyone enthusiastically  Shake hands firmly  If the interview starts with small talk, remember there is no such thing as small talk  Smile  Speak slowly and clearly71
  72. 72. At the Interview  Don’t be afraid to pause  Ask the interviewer to repeat the question, if necessary  Engage all interviewers  Pay attention to interviewer body language72
  73. 73. At the Interview  Know when to stop talking  Answer the question, then stop  Don’t drone on and on….73
  74. 74. Techniques for Answering Questions  Use specific examples  Quantify answers where appropriate  Always define your role  Never say anything critical or negative about yourself  Mention current trends in the field that may pertain to the target library74
  75. 75. Questions About Salary  Wait, if possible, to discuss salary until the job is offered  Do your research ahead of time, just in case75
  76. 76. Stumped for an Answer?  Pause  Stall Ask clarifying questions  Acknowledge you don’t know the answer Don’t make it up76
  77. 77. Concluding the Interview  Return to an earlier question which you had difficulty answering  At the end of the interview, you will be asked if there is anything you want to add. Make a strong closing statement  Thank the employer for the interview77
  78. 78. After the Interview  Thank you letters to each interviewer78
  79. 79. Special Type of Interviews  Informational Great opportunity for students  Screening  Telephone  One-on-one vs. group  Meal-time79
  80. 80. Interview Survival Skills  Bring copies of your current resume  Bring copies of writing samples  Dress conservatively  Smile, be enthusiastic, and display energy  Stop talking when you have answered the question  Vary the tone of your voice  Always think in terms of results – what did you produce?80
  81. 81. Interview Survival Skills  Maintain good eye contact  At the end of the interview, ask questions about the position and the library  Thank the employer for the interview  If you want the job, say so81