Training And Development
Changing what employees know.
How they work?
Attitudes toward their work.
Interaction with their co-workers or
• It’s a short term process.
• Refers to instruction in mechanical problems.
• Targeted in most cases for non-managerial
• Specific related purpose.
• It’s a long term process.
• Directed towards future needs.
• Concerned with career growth than immediate
WHAT IS TRAINING EVALUATION?
The process of examining a training program is called training evaluation. Training
evaluation checks whether training has had the desired effect. Training evaluation ensures
that whether candidates are able to implement their learning in their respective
workplaces, or to the regular work routines.
WHY IS IT IMPORTANT?
Evaluating training effectiveness is important because it sheds light on four aspects. They
• How well the training program met the learner’s needs and objectives?
• What knowledge and skills it has imparted to learners?
• What desirable change it has brought in the learners’ performance?
• What organizational benefits it has yielded?
IDENTIFY THE PURPOSES OF EVALUATION:
• Before developing evaluation systems, the purposes of evaluation must be
• Why do we want to evaluate training programs?
SELECT EVALUATION METHOD:
• Kirkpatrick’s four levels of evaluating training programs
• Reaction, learning, behavior, and result
DESIGN EVALUATION TOOLS:
• Pre/Post Test
• Impact Survey
• Who, when, how to collect data?
ANALYZE AND REPORT RESULTS:
• Evaluation data analysis
FOUR LEVELS OF EVALUATION
The Four Levels of Evaluation, also referred to as the Kirkpatrick Evaluation
Model, was created by Donald Kirkpatrick, Ph.D. to define the four levels of training
evaluation. The four levels of evaluation are:
Typical questions concern the degree to which the experience was valuable
(satisfaction), whether they felt engaged, and whether they felt the training was relevant.
Training organizations use that feedback to evaluate the effectiveness of the training,
students’ perceptions, potential future improvements, and justification for the training
This level measures the degree to which participants acquired the
intended knowledge, skills and attitudes as a result of the training.
Only by determining what trainees are learning, and what they are
not, can organizations make necessary improvements.
Level 3 measures the degree to which participants’ behaviors
change as a result of the training.
Basically whether the knowledge and skills from the training
are then applied on the job.
Level 4 seeks to determine the tangible results of the training such as:
Improved quality and efficiency
Increased sales and
• All the training and development programs of
company are highly effective & beneficial to
the employees in giving their best
contribution to their personal growth &
development as well to meet the
• Well trained staff are an asset to the business
and help to retain customers and company’s