1. How engineers can outperform.

2. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
In a world full of information
you cannot not communicate.

3. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Mass communication,
digitalisation,
globalisation and global competition
lead to new challenges and different
requirements in business life.

4. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Job profiles of technicians and
engineers have changed.

5. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Hard skills are not enough any more.

6. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Soft skills make the difference.
- for companies
- for your personal career

7. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
An example:
Austrian small- and mid-sized
companies suffer from a
financial disadvantage of
153.6 Mio EUR per year.
Source: Austrian Chamber of Commerce

8. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
What are the reasons for that?
- Misunderstandings in the
communication process
- Interpersonal conflicts

9. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Companies save costs and gain
competitive advantage when their
employees understand the
importance of soft skills and are
socially competent.

10. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
An optimum performance of the staff
positively influences the
competitivness of the company.

11. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Job advertisements on the European
jobmarket reflect these new
requirements.

12. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Soft skills are demanded.
- Communication competence
- Self marketing competence
- Ability to work in teams
- Ability to solve conflicts
Source: IPKeurope, ETstruct

13. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Being socially competent
individuals foster their
career opportunities,
offer added value for their company
and benefit also in their private life.

14. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
But how should the individual
strengthen his/her soft skills?
- by awareness and self-reflection
- by reading relevant literature
- by personal coaching
- by training

15. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
What are the most important
soft skills‘ topics?
- Communication competence
- Self marketing competence
- Working in and leading of teams
- Conflict management

16. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Communication competence.
- Key techniques and models of
communication
- Rhetoric skills
- Questioning techniques
- Elements and use of body language

17. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Self marketing competence.
- Self marketing tools
- Setting goals
- Presentation skills

18. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Working in and leading of teams.
- Functioning of teamwork
- Conditions for efficient teamwork
- Roles in a team
- Rules in a team
- Team leading

19. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
Conflict management.
- Acceptance of conflicts
- Causes of conflicts
- Types of conflicts
- Rules and methods of
conflict solving

20. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
To sum up:
Why soft skills for engineers?
- Because the job profile has
changed.
- Apart from technical knowledge
soft skills are demanded.

21. ECo-C European communication certificate
@ Zarafa SummerCamp 2012
In a world full of information
you cannot not communicate.
Communicate now!