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Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
Zappos - James Malinchak Event - 7-26-09
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Zappos - James Malinchak Event - 7-26-09
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Zappos - James Malinchak Event - 7-26-09

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Zappos - James Malinchak Event - 7-26-09

  1. Delivering Happiness Tony Hsieh – CEO [email_address] Follow me on Twitter: twitter.com/ zappos James Malinchak Event July 26, 2009
  2.  
  3. A Little About Me (Tony) My Background
  7. Power of repeat customers and word of mouth...
  12. Clothing
  13. Customer Service
  14. Culture
  15. Owning the 3 C’s: C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
  21. 7 Steps For Building A Brand that Matters
  36.  
  37. TAKE A STEP BACK What is your goal in life?
  38. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
  41. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
  42. A Few Different Frameworks of HAPPINESS
  44. Maslow’s Hierarchy:
  51. Delivering HAPPINESS
  52.  
  54.  
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