1.
CURRICULUM VITAE:
OF
ZANDA-LEE HEUWEL
PERSONAL DETAILS
First name: Zanda-lee
Last name: Heuwel
Address: 1 Don Street
Manenberg
7764
Contact Number: 0791041283
Telephone: 0214001760/0216370768
Email: hzandalee@gmail.com/Zanda-lee.Heuwel@capetown.gov.za
Gender: Female
Date of Birth: 26 April 1993
ID Number: 9304260128084
Marital Status: Single
Nationality: South African citizen
Languages: Afrikaans and English
SECONDARY EDUCATION
Name of Secondary School: Phoenix High School
Highest Grade Passed: 12
Year Passed: 2010
Subjects Passed: Afrikaans,English,Accounting,Math Literacy, Consumer Studies,
Business Studies,Life Orientation

2.
TERTIARY EDUCATION
Training Institution: College of Cape Town
Course: Management Assistant
Qualification achieved: N4, N5 & N6
Subjects passed N4: Communication. OfficePractice,Computer Practice,Information
Processing,
Subjects passed N5: Communication,Office Practice,Computer Practice,Information
Processing
Subject passed N6: Communication,Office Practice,Information Processing,Public Relations
Course (Training): SAP Certificate(City of Cape Town)
Subjects/Modules: Stock Reservation
PurchaseRequisitions
Goods Receipt Notes (GRN)
Service Entry Sheet
C3 (Notification Creator)
SKILLS
Language abilities  Mother tongue: Afrikaans
 Can understand,speak, read and write English
Communication and
Listening skills:
 I have good communication skills.
 I find iteasy to engage with all walks of life.
 I am equally capablein Afrikaans or English.
 I have a capacity to understand difficultand or complex concepts or
ideas.
 I have an excellent memory, which allows me to accurately report back.
Personal and
Organisational skills
 I am comfortable with takinginformed decisions pertainingto my
personal lifeand career.
 Being detail-oriented and organized allows me to assess challenges
accurately.
Goal & Client
orientation
 I am determined, hard-workingand have a high personal drive.
 I have a passion and commitment to customer service excellence.
 I possess a strongwork ethic and integrity.
INTERESTS AND HOBBIES
 Reading
 Swimming
 Music
 Cooking
 Fashion

3.
EMPLOYMENT HISTORY
Position Held: Technical Assistant/Admin Clerk (Internship)
Company Name: City of Cape Town
Department: Solid and WasteManagement (Policy and Strategy)
Dates Employed: 1 June 2015 to date (current employment)
Duties:
GENERAL MANAGER SUPPORT
 Maintain calendar and scheduling
 Screen calls, take messages, respond to inquiries and requests for information as directed.
 Maintain General Manager files and information flow including in box/out box, email, mail, etc.
 Research, filing, document preparation as directed.
ADMINISTRATION MANAGER SUPPORT
 Prepare, type, format and proofread a wide variety of documentation including board reports,
 Correspondence, memos, statistical charts, newsletters, forms, website content, etc.
 Understand and apply applicable policies and procedures, laws, regulations, and rules
 Maintain calendars including Google calendars, meeting calendars, and others as assigned;
 Organize and schedule meetings.
 Maintain office filing system including paper files/file cabinets, shared electronic files
 Maintain organization of policies and procedures; keep current documents available.
 Work with public.
CLERK OF THE BOARD SUPPORT
 Transcribe, prepare and format minutes for approval
 Assist with packet preparation and distribution
 Assist filing, track filing documents
 Manage public notice filing; maintain file
 Respond to public information requests as directed
OFFICE MANAGEMENT
 Operate and maintain a wide‐variety of office equipment including copiers, fax machines,
 scanners, computer
 Work with vendors and service providers to keep office systems functioning smoothly at all times
needed or directed.
CUSTOMER SERVICES
 Provide assistance to customer services personnel.
 Organize and schedule customer orders to an appropriate department. .
 Interact with customers to know their requirements and needs.
 Administers the Accreditation of WasteService Providers and Wastegenerators (Analyze applications,
filing of applications, typing of approvals, management of control sheets and posting of letters)
 Resolve conflicting and complex issues relating to customer services.
 Maintain and manage customer files and databases.

4.
DATA CAPTURE
 prepare, compile and sort documents for data entry
 check source documents for accuracy
 obtain further information for incomplete documents
 enter data from source documents into prescribed computer database, files and forms
 transcribe information into required electronic format
 scan documents into document management systems or databases
 Check completed work for accuracy
 Store completed documents in designated locations
 respond to requests for information and access relevant files
 maintain own office equipment and stationery supplies
REFERENCES
Name:
Position held:
Company:
Email:
Telephone:
Cell phone:
Name:
Position Held:
Company:
Telephone:
 Mr EbrahimMohamed
 Principal Technician
 City of Cape Town ( Solid WasteManagement)
 Ebrahim.Mohamed@capetown.gov.za
 (021) 400 1142
 082 572 1733
 Mrs K Windell
 (Senior Lecturer)
 College Of Cape Town
 (021) 622 2053
Name:
Position held:
Company:
Email:
Telephone:
Cell phone
 Rosina Lesoetsa
 Head: Policy and Strategy
 City of Cape Town (Solid Waste)
 Rosina.Lesoetsa@capetown.gov.za
 (021) 400 1902
 0839872282