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we need to talk about…
  designing better 
library experiences
                  
                 
                  
    Zaana Howard | @zaana | QUT
we are already giving our
 users an experience…
by experience we don’t
      mean this…
Massages at Witches Falls Cottages by Witches Falls Cottages http://www.flickr.com/photos/witchesfallscottages/5798887144/
Skydive by dave.scriven http://www.flickr.com/photos/furious-angel/297586977/
experience starts…
The library entry corridor, Dartmouth College by Ciandiann http://www.flickr.com/photos/trucolorsfly/438067880/
Birkenstock vs Manolo Blahnik vs Fluevog

                                          
                                            Birkenstcok_Gizeh http://www.birkenstock.com.au/product_details/gizeh/04366/women/0
                                                   Manolo blahnik Fanaclo http://www.barneys.com/Manolo-Blahnik-Fanaclo/502462503,default,pd.html?cgid=women&index=32#
               Fluevog Bellevues Eleanor http://www.fluevog.com/code/?w%5B0%5D=gender%3Awomen&w%5B1%5D=attribute%3AHeel&pp=1&view=detail&p=9&colourID=3675
4 principles
people first
The old library ‘opac’ ny Katie Appledton Day http://www.flickr.com/photos/thelibrarianedge/1290929726/
Library sign by summer reader http://www.flickr.com/photos/summerreader/1012187983/
nail the simple stuff
Disorientation by Payton Chung http://www.flickr.com/photos/paytonc/97741736//
Signage in the GSU Library by prettydaisies http://www.flickr.com/photos/prettydaisies/472518263/
Signage soon to disappear by anthony librarian http://www.flickr.com/photos/anthonylibrarian/2663995753/
iteration not redesign
Iterate, don’t redesign by Matthew Redisma http://vimeo.com/52561335#
design holistically
email
           events & programs
          furniture
interfaces
 spaces
people
                          telephone
                      parking
           website
    shelving
                  catalogue
content
signage
        you!
getting started
go on safari
                                                                              




           Lego Indiana Jones in Grass by Rob Young http://www.flickr.com/photos/rob-young/2809158854/
map it out
                                                                                       




         Locals and tourists #4 (GTWA #3): Paris by Eric Fischer http://www.flickr.com/photos/walkingsf/4671584999/
3. Be child like
                                                                                   



be child like
                                                                              
                    Child 1 by Tony Tran http://www.flickr.com/photos/thanh_tan/2903192937/
EVERY
DECISION
WE MAKE
AFFECTS HOW
PEOPLE v



EXPERIENCE
THE LIBRARY.
LET’S MAKE SURE
WE’RE CREATING
IMPROVEMENTS.
Birkenstock vs Manolo Blahnik vs Fluevog
                                  
                      Zaana Howard | QUT
                                
       @zaana | zaanahoward@gmail.com | zaanahoward
                                
     storify of presentation tweets at: http://sfy.co/aEA1m 

                                                                                               Birkenstcok_Gizeh http://www.birkenstock.com.au/product_details/gizeh/04366/women/0
                                                           Manolo blahnik Fanaclo http://www.barneys.com/Manolo-Blahnik-Fanaclo/502462503,default,pd.html?cgid=women&index=32#
                       Fluevog Bellevues Eleanor http://www.fluevog.com/code/?w%5B0%5D=gender%3Awomen&w%5B1%5D=attribute%3AHeel&pp=1&view=detail&p=9&colourID=3675

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we need to talk about... designing better library experiences

  • 1. we need to talk about… designing better library experiences Zaana Howard | @zaana | QUT
  • 2. we are already giving our users an experience…
  • 3. by experience we don’t mean this…
  • 4. Massages at Witches Falls Cottages by Witches Falls Cottages http://www.flickr.com/photos/witchesfallscottages/5798887144/
  • 5. Skydive by dave.scriven http://www.flickr.com/photos/furious-angel/297586977/
  • 7. The library entry corridor, Dartmouth College by Ciandiann http://www.flickr.com/photos/trucolorsfly/438067880/
  • 8. Birkenstock vs Manolo Blahnik vs Fluevog Birkenstcok_Gizeh http://www.birkenstock.com.au/product_details/gizeh/04366/women/0 Manolo blahnik Fanaclo http://www.barneys.com/Manolo-Blahnik-Fanaclo/502462503,default,pd.html?cgid=women&index=32# Fluevog Bellevues Eleanor http://www.fluevog.com/code/?w%5B0%5D=gender%3Awomen&w%5B1%5D=attribute%3AHeel&pp=1&view=detail&p=9&colourID=3675
  • 11. The old library ‘opac’ ny Katie Appledton Day http://www.flickr.com/photos/thelibrarianedge/1290929726/
  • 12. Library sign by summer reader http://www.flickr.com/photos/summerreader/1012187983/
  • 14. Disorientation by Payton Chung http://www.flickr.com/photos/paytonc/97741736//
  • 15. Signage in the GSU Library by prettydaisies http://www.flickr.com/photos/prettydaisies/472518263/
  • 16. Signage soon to disappear by anthony librarian http://www.flickr.com/photos/anthonylibrarian/2663995753/
  • 18. Iterate, don’t redesign by Matthew Redisma http://vimeo.com/52561335#
  • 20. email events & programs furniture interfaces spaces people telephone parking website shelving catalogue content signage you!
  • 22. go on safari Lego Indiana Jones in Grass by Rob Young http://www.flickr.com/photos/rob-young/2809158854/
  • 23. map it out Locals and tourists #4 (GTWA #3): Paris by Eric Fischer http://www.flickr.com/photos/walkingsf/4671584999/
  • 24. 3. Be child like be child like Child 1 by Tony Tran http://www.flickr.com/photos/thanh_tan/2903192937/
  • 25. EVERY DECISION WE MAKE AFFECTS HOW PEOPLE v EXPERIENCE THE LIBRARY. LET’S MAKE SURE WE’RE CREATING IMPROVEMENTS.
  • 26. Birkenstock vs Manolo Blahnik vs Fluevog Zaana Howard | QUT @zaana | zaanahoward@gmail.com | zaanahoward storify of presentation tweets at: http://sfy.co/aEA1m Birkenstcok_Gizeh http://www.birkenstock.com.au/product_details/gizeh/04366/women/0 Manolo blahnik Fanaclo http://www.barneys.com/Manolo-Blahnik-Fanaclo/502462503,default,pd.html?cgid=women&index=32# Fluevog Bellevues Eleanor http://www.fluevog.com/code/?w%5B0%5D=gender%3Awomen&w%5B1%5D=attribute%3AHeel&pp=1&view=detail&p=9&colourID=3675