1. Curriculum Vitae
Reference Available upon request
Yousra sameh saad Ali Elshamey
October City, Giza, Egypt M: +201150068854 | yousra.elshamey@yahoo.co.uk
About ME
I am working in customer care career for the last 8 years in different corporations, I also
added to my profile a course in executive secretary in Dubai to achieve professionalism in
that position .
I am keen interest in challenging assignments and I used to work in a fast paced working
environment. I have strong technological and problem solving skills, richly awarded for
my performance; I hold the responsibility of keeping my performance standards up and
high.
With strong background of academic credentials and professional accomplishments I seek
professional realignment with an Organization of high repute.
A tour with my resume shall familiarize with you the details and I am confident in my
credential you would find a perfect match for the said position.
Skills
 Microsoft Windows
 Microsoft Office PowerPoint, Excel, Word, and Outlook
 Experienced in the use of copy machines, fax machines, phone systems
 Very good user of internet applications, surfing, search and messaging
 Good in typewriter
Education
Faculty of law Cairo Uni. 2016 Giza, Egypt
Courses certifications
2014:- HP LIFE e –learning course on “Effective presentations"
Executive secretary course at learners point training institute approved by knowledge
and human development authority in Dubai.
Sep 2009: English Language Course at C.LT.C.LT." Cairo Language & Translation – English
language course.
Jul 2009: Translation session at children cancer Hospital Children caner hospital
translation session – Cairo, Egypt.
Aug 2007: Translator assistant at British Council – Translator Assistant – Translation
Session – Cairo, Egypt.

2. Curriculum Vitae
Reference Available upon request
Jul 2006: English language course (score: 84 out of 100) L.C.S.E, “Language & computer
science experts " English Language course – Cairo University.
July 2006: English Language Course at L.C.S.E.L.C.S.E, “Language & computer science
experts" – English Language course – Cairo University
Additional personal skills
Work Experinces
Admin and back office manager at al Gawad Group, Qatar:(Jan 2015 to
April 2016):
Responsibilities:-
 Responsible of all the operation emails and data on server
 Handling all queries about the company activities
 Maintain staff queries , salaries , emails
 Controlling petty cash ,supervising support staff and interviewing job applicants
 Working on people managing skills
 Writing reports for the senior management
 Responding to complains
 Managing filing system
•Daily report
•Weekly reports
•Actiontaken reports
•Actionneeded reports
•Weekly schedule for the job to be done during the month
Career history
Tele marketing agentat EtisalatEmirates. (Dec 2013 to Dec 2014)
Responsibilities:
 ProvideShowtime network services and credit card payments.
 Credit cards Charge back and Hot (Black) list management.
 Contact customers in order to solvethe situation withthem by different ways.
 Handling contracts with customers by fax or mails.
 Handling customers throw the phone.
 Responsible of achieving maximum customer satisfaction levels.
 Account. Maximized customer satisfaction through anticipating customers reservations,
 Responding to special requests positively. Ensured productive work and relationship
 Forward planning
 Customer service
 Communication skills
 Time management

3. Curriculum Vitae
Reference Available upon request
 Within the team. Achieving targets on daily, weekly, and monthly basis within the
Client
 Policy. Maintain at all times good customer relationship.
Customer Service Advisor at Vodafone UK. (May 2011 to Aug. 2013)
Responsibilities:
 Responsible for ensuring maximum customer satisfaction while keeping a professional
 Attitude. Responsible for keeping targets which is calculated on daily, weekly, monthly
 And quarterly basis. Keeping the most professional
 attitude with clients, and with team mates within the company friendly
 Environment. Effectively managed time and productivity whilst at work
Customer service andtele sales Agent at Teleperformance Cairo.Egypt.
(Aug. 2009 to Apr2011)
Responsibilities:
 Responsible of achieving maximum customer satisfaction levels for " expedia
Canada" account.
 Maximized customer Satisfaction through anticipating customers' reservations
responding to special requests positively. Ensured productive work and
relationship within the team. Achieving targets on daily weekly and monthly basis
within the client policy. Maintain at all times good customer relationship.
 Handling All Telephone Calls, Faxes, E-Mails
Customer service rep. at Stream Global services October 2006 to
July 2009)
 maintaining maximum level of customer satisfaction
 ensure proper performance for overall customer satisfaction within the selling and
normal KPLs for vendor policy
 Ensure that all targets have been achieved on daily. Weekly. Monthly basis.
Sales Agent at lookfor optics. (April 2004 to November 2005) :
 Supervise all sales transactions within the facility
 Constantly maintain high customer service standards
 handling of cashiering responsibilities

4. Curriculum Vitae
Reference Available upon request
 Responsible for serving all optics items according to use records and established
procedures
 Supervising facility cleanliness, and public affairs.
Personal Information
Marital status: single
Nationality: Egyptian
Date of Birth: 5TH of April 1990
interests
Driving – Reading – singing - Reading -