Managers are one of the top five reasons employees leave companies. Why? Because managers struggle with having meaningful & effective conversations with their team.
Help your managers lead effective 1-on-1s and learn:
- The importance of creating a continuous feedback culture
- How meaningful conversations drive engagement
- Frameworks for successful 1-on-1s
- How to get buy-in & roll out a successful program
To request a demo, visit www.youearnedit.com/demo
3. Quick Recap: a Culture of Communication
Roadmap for Success
Frameworks for 1-on-1s
Equipping Your Team
Overview
& Agenda
4. Recap: Communication Matters
When building a strong culture of highly engaged people, we need clear
communication across the business.
Employee to employee communication
Manager to employee communication
Company to employee communication
5. The Business Case
Why 1-on-1s Matter
Get ahead of Turnover
Managers are one of the top five reasons employees leave
companies.
Engage Employees
Employees are more engaged when managers clearly
communicating expectations and other needs.
Improve Performance
Engaged and aligned employees are more productive and help
boost the bottom line.
6. Employee Engagement
Why 1-on-1s Matter
Build Trust
Employees need to feel connected to someone at their company, reassure them that they have an ally
Establish Credibility
Show employees their feedback is being heard and acted upon
Understand Impact
Reinforce how their work is benefitting overarching goals of the company
Meet Expectations
Employees need to know they are meeting the expectations of their role and manager; help create
accountability between both parties
Develop Professionally
Discover their career goals and have development conversations to help reach them
7. Your biggest asset, hiding in plain sight
Companies are shifting away from annual performance reviews
and rethinking performance evaluation.
Managers can be a major asset for performance:
● Highly-engaged managers keep employees connected and
add meaning to their work, and build trust with the
company.
● Employees of highly-engaged managers are 59% more
likely to be engaged themselves.
The Manager
8. Build credibility and trust
Remember the 6:1 ratio. In order for any relationship to work, you need to have 6 positive
interactions for every 1 negative interaction.
Understand the why, before the what
Task masters are not going to be as successful as managers who explain the impact the
employee has on the business. Don’t assume you are aligned. Trust but verify.
Assume they have something to teach you
Create an open forum on being successful. Feedback should flow both ways between
managers and employees. Avoid distractions, and practice active listening.
The Manager
Things to Remember
9. The Start, Stop, Continue Framework
Inspired by the CHRO. What should I start, stop, or continue
doing?
The Agenda-Based Framework
Inspired by the CEO. Prep for 1:1 with a clear agenda to discuss
The Goaling Framework
Inspired by the COO. Cover company, team, and individual
goals.
Frameworks
10. Use this when...
Employees show they need help balancing their workload and prioritizing
behaviors. Suggested schedule: monthly/weekly
Start
Think of things the employee should start doing in order to accomplish
their goals more efficiently.
Stop
Think of things that the employee should stop doing. Approach this in a
positive framework that encourages the employee.
Continue
List things that the employee is already doing well and should continue
doing.
Reverse
Now reverse the process. Have the employee think about one thing that
you should start, stop, and continue doing.
Start, Stop,
Continue
11. Use this when...
Employees and managers need time to prepare for the conversation.
Suggested schedule: weekly
Prepare
Ask the employee for questions, input, or concerns before the 1-on-1.
Establish Agenda
Add the employee's input to additional questions, concerns, or
observations. Distribute this agenda beforehand via email, messaging, etc.
Discuss Attentively
Listen closely as employee's agenda items are covered, then discuss
other items or challenges.
Next Steps
Ask how you can help with any challenges discussed. Set expectations
for changes being made moving forward. Clearly outline actions for
next week.
Agenda-Based
12. Use this when...
Employees want to focus on clear, established goals, and see their
impact on the bottom line. Suggested schedule: Weekly or biweekly
Prepare
Write out concise, S.M.A.R.T. goal statements and break them out into
individual, department, and company levels.
Spreadsheet
Add each goal to the spreadsheet; track progress toward each goal since
last meeting, barriers, needs.
Follow Up
Discuss what's been accomplished, positives seen, and challenges
encountered.
Set Expectations
Cover deliverable dates for goals moving forward, gather input about
goals, and establish future check-in dates.
Goaling
13. Prepare
Be prepared to share any observations regarding the employee’s
performance since your last meeting.
Follow Up
Have you accomplished any tasks set in our last meeting?
Have you run into any obstacles or challenges?
Make Sure You...
1. Understand the day-to-day life of the employee
2. Connect on a personal and business level
3. Review performance
4. Set expectations
5. Schedule follow up
6. Understand career development needs
7. HAVE THESE REGULARLY!
Checklist
14. Make it happen
Pick a Framework
There's not a one-size-fits-all approach; depends on the employee
Commit to a schedule
No fewer than once a month; DO NOT cancel them
Check-ins
These aren't just progress updates; understand mental status
Find solutions
Listen to needs attentively; create action plans to resolve them
15. Rolling this out across the company
1. Get executive buy-in.
2. Schedule a (no less than) two-hour training session for managers — the more attend, the better
3. Reinforce the why: Present why 1-on-1s matter to employees and the company overall
4. Once managers buy in, walk them through 1-on-1 framework options (we’ve provided three)
5. Budget 15-20 mins to think about 1-on-1s with direct reports; gather ideas for their approach
6. Split into groups of varying experience; discuss what success will look like for them
Note: No tricks or "fun" game activities. Walk away equipped with effective 1-on-1 approach. The
end consequences are bigger than this training exercise.
16. Request
a
Demo!
Would you like to see how your company can boost employee
engagement and bottom-line results with YouEarnedit?
Request Demo
https://youearnedit.com/request-a-demo/
Autumn owns
The one we will focus on today is the manager to employee communication
This recap is why we’re doing this webinar in particular. Culture of continuous communication; this theme keeps recurring so this slide is to reinforce that;
Employees want to know where they stand in a company, what’s the value, ect.
Autumn owns
State the business case - what happens when you don’t have them
(Statements come from stats in Gallup's 2017 State of the American Workplace report)
Design notes for this slide:
Need visuals to represent these points rather than bullets.
The 2nd point → communication → is not compelling enough. Maybe it’s something like INCREASED communications = INCREASED trust = INCREASED alignment to what is important.
Success bullet: not sure I understand this point. By connecting employees to how their results impact the business?
One-on-ones matter from a business perspective: reduce turnover, manage performance, satisfy employee needs
for the business, this is how to see how the employee is performing
Kim owns
This slide drones on. The content is gold but it’s not very interactive. How do we enhance the talk track on this one?
(Stat comes from Gallup's 2017 State of the American Workplace report.)
Stay engaged and how what they are doing impact in the busineess.
Meeting the employees
Things we want you to remember when you are doing 1-on-1’s
Maybe tell this story → We’ve all had to sit there and take it from someone we don’t trust. Someone we aren’t really sure of. So, think about this: 6:1
WHY:
You don’t have to all do it the same way; but we’re all going to get to the same place
START coming to my team meetings so you know what’s going on.
STOP excluding me from those meetings with my team.
CONTINUE including me in the all hands communications.
This is a team meeting but can also be used for a 1-on-1
I always start with the goals for the quarter. And I ask them to write their update and thoughts accordingly.
I do it with the team
I do it with all the sales reps
To make sure your goals are clear and reachable, each one should be:
Specific (simple, sensible, significant).
Measurable (meaningful, motivating).
Achievable (agreed, attainable).
Relevant (reasonable, realistic and resourced, results-based).
Time bound (time-based, time limited, time/cost limited, timely, time-sensitive).
DASCH: Other thing folks need to understand is breaking up longer term goals into weekly activities.
You don’t have to all do it the same way; but we’re all going to get to the same place
Goals as a manager: remove barriers to success; giivng them the ability to sail smoothly, to have an open road, to know what’s expected of them and support them to acheiving those goals.
If there is something that requires regular check ins, make sure those are scheduled
Not employees are the same, you might need to switch formats for different people; prepare ahead of time and have better converstaions in the one-on-ones
Recommendations:
At least once a month
Regular check-ins
I don’t know how to do this with x employee