1. PROJECT REPORT
FOR
ERP BASED E-GOVERNANCE
AT
PUNE MUNICIPAL CORPORATION
YOGESH CHOUDHARY
MT11IND013

2. • PROJECT
PROJECT
DEFINATION
PROJECT SCOPE
IMPLIMENTATION
METHEDOLOGY
COST ESTIMATES
BENEFITS

3. PROJECT DEFINATION
The objective of the current project is to provide efficient
services to citizens and administration and comparators by
implementing ERP Based solutions to enables PMC’s
processes and workflows
• Increase the quality of citizen services.
• Allow data sharing across diff. departments.
• Facilitate the decision making process of top mgmt.
• Help diff. dept. to improve there revenue collection
efficiency
• Harness the use of technology to create sense of
achievement amongst employees & citizens

4. BROAD SCOPE
A. MANAGEMENT INFORMATION SYSTEM ( MIS )
B. GEOGRAPHICAL INFORMATION SYSTEM ( GIS )
C. OTHER IT APPLICATIONS
D. SERVER SIDE INFRASTRUCTURE

5. FEATURES
A. Citizens Interface features
Simplification of the application forms
Multiple Channels for service Delivery
B. Integrated Application Software
C. Scalable Application Design

6. Birth & Death department
Services delivered by the department
• Birth and Death Certificate
• Birth and Death Registration
• Birth and Death Registration-Delay
• Correction of Registration details
• Cremation Certificate
• Registration and Certificate for still birth
• Registration of birth for delivery at home
Issues with current functionality and how to address the same
a] Software is not designed as per the Corporation requirements and requires quite frequent
changes.
[Resolution] Software need to be rebuilt considering the certificate format and necessary
validation
b] Old data is not available through the system. For old data the still manual register are looked
in, consuming lot of time and delay ion customer service
[Resolution] All the past record needs to be feed-in into the system on priority.

9. Geographic information system (GIS) is being considered a boon
for urban managers and can be used to bring in much needed effectiveness in city
planning and it’s management. Ultimate aim while planning GIS should be creation
of decision support system. Distinct objectives identified for GIS implementation at
PMC are:
• Better monitoring of the recovery of Property, Water & other taxes
• Effective Monitoring of Complaint Management System
• Up-to-date & user friendly maintenance of ULB assets
• Effective tool to Monitor Un-authorised constructions
• Efficient maintenance of Public utilities like Roads, Street Light, Water
• Supply Network, Sewerage Network, etc.

10. Implementation Methodology
Proposed Solution Architecture

11. Security
The data of PMC is a valuable resource and key component
of Technical Architecture. Information security is very
important to maintain Integrity, Confidentiality &
Availability of data.
Data needs to be protected against following threats.
• Unauthorized access to database or application
• Accidental modifications or deletions
• Confidentiality, Integrity & Availability breeches of data
during data transport & physical storage.
• Disasters

12. Network
The network infrastructure for deployment of solution will be
manageable using SNMP with support for both 10 and 100 Mbps
Ethernet as well as gigabit and fiber ports. Intelligent switching to be
used for segmenting the network logically to keep the cross traffic to
minimum. Routers shall be used for connectivity between logical
network segments and disparate LAN topologies.

13. Solution deployment diagram
It is proposed that the e-Governance solution at PMC will
have ERP /COTS ( Commercial Off the Shelf) Modules at
the core. These modules will be integrated with the existing
legacy applications, GIS application, Customized
applications & any other applications. The web enabled user
interface which forms the outer core will be accessing the
solution. The web enabled user access will be available at
Departments

15. Solution Features
Various features proposed in the proposed e-Governance
system at PMC are given below :
Architecture
• Centralized Server Architecture (3-tier architecture with
web enabled user interface)
• The presentation logic should be decoupled from the
business components logic
• Data access layer will be on RDBMS platform. Backend
RDBMS to be of
• latest version of leading RDBMS (one of the top 2 RDBMS
player in Indian Market)

16. User Interface
• User should get option to select Marathi or English for User
Interface.
• All Inputs & Outputs should be in Marathi / English.
• Single Sign-on for accessing all the modules
• Any item of data needs to be entered once and is then
should be made available as often as necessary to all the
systems that need to use it
• All modules should be homogeneous with respect to
Keyboard use,
• screen layout and menu operations with Graphic User
Interface (GUI) support
• GUI Form Administration should support

17. General
• The system requires continuous availability (24 * 7)
• System should store and display defaulted values
• The system shall be designed in such a way so as to ensure that the loss of
data is minimized due to network ‘drop outs’
• Automatic refreshing of data at specified time intervals. The information
shall be refreshed from the database and shall not require user intervention
• System should provide a user driven data archiving capability, withsupport
for flexible archiving periods and selected tables
• System should have an online help capability, which should be
customizable. Should have a facility for online learning and collaboration
• All reports should be query based and should have options like
departments, wards, employees, from date, to date, etc.
• PMC Users will access the system using Ethernet LAN / Lease Line / RF/
Internet

18. Implementation Schedule

19. Key Challenges / Risks

20. Capacity Building
PMC has already started addressing this aspect by following
means :
- Giving Blackberry & Laptop to officers, thus motivating
these officers to become technology savvy
- Giving training to all the administrative staff
- Recruitment of over 100 computer qualified clerical staff.
- Appointment of PwC as Project management Consultant to
extend end-to-end consutancy to PMC for the e-Governance
project

21. l
Change Management

22. Cost Estimates
SERVER INFRASTRUCTURE COST
Sr. Details Estimated
No. Expenditure
1. Civil Work & Electrical 41,00,000
2. IT Infrastructure Components 193,97,200
3. Software (CPU based Licenses 102,00,000

23. MIS

24. GIS

25. OTHER COST
Sr. Details Estimated
No. Expenditure
1. e-Governance consultancy for preparation of DPR, 98,50,500
Bid Management and Project Management
2. Training (MIS) 10,00,000
3. Training (GIS) 500,000
4. Data Entry 25,00,000
5. Implementation (MIS) 24,00,000
6. Implementation (MIS 13,00,000
7. IT Audit Cost 500,000
Total 180,50,500

26. TOTAL CAPITAL COST
Sr. Details Estimated
No. Expenditure
1. Server Infrastructure Costs 336,97,200
2. MIS 1337,50,000
3. GIS 283,00,000
4. OTHER COSTS 180,50,500
TOTAL 2137,97,700

27. Operational Expenditure (Per Year)
Amount
KEY Components
Post implementation support for MIS (@ 22% of License Costs) 294,25,000
Post implementation support for GIS (@ 22% of License Costs 17,16,000
ATS for Database, Application Servers (@ 22% of License Costs) 22,44,000
Maintenance of IT Infrastructure (@ 10% of Capital Costs 21,39,720
Connectivity Costs for DR Site (2 MBPS Lease Line) 25,180
355,49,900
Total

28. Year-wise Break-up of Project Costs

29. Project Financing Structuring

30. BENEFITS
• Citizens The benefit of the e-Governance solution will be
delivered to citizens in the form of Quick response
time, multiple access points/ locations, Web enabled
services, minimum personal visits, Quality of service
(QOS), paperless transactions, transparency, multiple mode
of payment & reduction in service charges.
Get timely services:
Correct information
Availability to provide feedback

31. Quality Training Mechanism
Employees
Operating guidelines
Appropriate Technology
Efficient process
Quality Training Mechanism
Effective supervision

32. Vendors
• Clear cut and quality service delivery mechanism /
Contractors
• Payment arrangements
• NGO / Other Agencies
• Correct updated and reliable information:
General Body / Standing Committee / Decision making
Authorities
• Key performance indicator based Decision support system