This document proposes an autonomic management framework to address challenges in IT service management. It discusses concepts like autonomic computing and the ITIL framework for IT service management. It then proposes a software framework for a sensor and actuator layer that would enable generation, deployment, discovery and management of sensors and actuators. This would help automate monitoring, control and management of complex IT systems and services in line with business policies.

1. Autonomic Management
Framework for ITSM
Yasir Karam
July 2008
MPhil/PhD Researcher
ITSM Service Delivery
Certified ITIL V 3.0 Foundation
PMI
MCP

2. Table of Contents
Concepts ( 3-5)
Problem (6-12)
Proposal (13-17)

3. Autonomic Computing
Made by IBM in 2001:
“The obstacle is complexity. Dealing with it
is the single most important challenge facing
the I/T industry.”
A computing environment with the ability
to manage itself and dynamically adapt
to change in accordance with business
policies and objectives.

4. AC Paradigm

5. Autonomic Manager

6. ITIL Framework For IT Service
Management
Service Delivery
Service Design
Service Agreement Management
Financial management
Availability Management
Capacity Management
Service Continuity Management
Service Support
Service Desk
Incident Management
Problem Management
Change Management
Release Management

7. ITIL Framework

8. Incident Mgmt

9. Problem Mgmt

10. Release Management

11. Drivers for Change
Modern Expectations
Higher availability -- near-100% availability on 24x7 delivery
basis (Availability Management)
Higher malleability -- organic change, and just-in-time growth
and adaptation ( Capacity Management)
Allowing flexible system up scaling without sacrificing
performance, availability or maintainability
Lower maintainability and administration requirements (
Availability Management)
80% IT budgets spent on applications operation,
maintenance and post production retro-fitting, etc. (Forrester
survey, 2006).
Higher survivability for business continuity (Service Continuity
Management)
Service outages are frequent and costly
65% of IT managers report that their websites were
unavailable to customers over a 6-mth period
25% indicate 3 or more outages
outage costs are high

12. On-Demand e-Services Provisioning for SME
Merseyside On-Demand ICT Provisioning Centre:
Marketplace-oriented provision and
management of on-demand software hosting
and management services for SME.
Merseyside On-Demand ICT Observatory Centre:
Roadmap for technology R&D and innovative
services
Showcase project -- demonstrators, etc.
K&T transfer
Advanced training and support for
engineering, operation and
management of On-demand ICT.

13. ITSM Environment

14. Sensor Actuator Framework

15. Software Framework for Sensor & Actuator Layer
Framework enables
generation, deployment,
discovery and management
of awareness layer/overlay
overlay consists of a
number of Clouds each of
which has one sensor
manager agent to
managing the processes
inside the cloud.
exchanging information
with other manager
Prof. A. Taleb-Bendiab, agents.
Talk: WO, CSAC’05
Workshop, Conference:
ICIES’05, Miami, Date: Checking the Service

16. CONSUMERS S
Save Reading in Logger
e
Sensors Request (MSDL)
as XML
Sensor
n
Get Reading from Request Analyzer
Framework
s
Targets (SADL) Ge
Ma
t o
Intelligent Sensors Se
Inject Sensors Discovery
na ns r
ge or
Ca Se Inf P
te ns
Sensor & Actuator Container
go ors
or
ma
r
’
riz
De
tio o
e n
Sensors &
plo
ym
(S v
A
Prof. A. Taleb-Bendiab,
Talk: WO, CSAC’05
Workshop, Conference:
Actuators ent DL i
ICIES’05, Miami, Date: )

17. So far …!
Current research
Instrumentation middleware services for
improved usability and reliability for instance for
grid-based applications, and PlanetLab Environment
Monitor, control and manage planetary scale users’
applications.
Context-awareness and QoS-Aware systems
Event-based systems
Sensor networks, Etc.
Further research is required
Management, assurance and fidelity of awareness layer is
Prof. A. Taleb-Bendiab,concerns
a major
Talk: WO, CSAC’05
Sensors and actuators (effectors) support web services
Workshop, Conference:
ICIES’05, Miami, Date:

18. Requirements – A Sensor &
Actuator Overlay
Frameworks and Models
Programming, interaction and/or control
models.
Sensor framework to develop, deploy,
discover and manage the sensor overlay
Open Standards and Interoperability
SADL -- provide a ubiquitous access to
sensor meta-model
MSDL – provide a monitoring contract
description meta-model
Prof. A. Taleb-Bendiab,
Talk: WO, CSAC’05
Evaluation and Analysis
Workshop, Conference:
ICIES’05, Miami, Date: