Online Dispute Resolution (ODR) and its linkages with Conflict Transformation

1. ODR and Conflict Transformation Sanjana Hattotuwa Strategic Manager, Info Share UN ODR Conference 5 – 6 July 2004 Melbourne, Australia

3. A framework for conflict

8. ICT in Conflict Transformation Even when meetings between key protagonists cannot be accommodated in the real world, virtual interactions using ICTs can help sustain and nourish processes of conflict transformation. Context transformations Actor transformations Issue transformations Personal transformations Structural transformations ICT

11. ICT in peacebuilding Time after which ICT interventions can best help peacebuilding intervention Ceasefire Peace Agreement Levels of violence Time

15. ICT creates opportunities Recognition of the immense potential of ICT and developing inclusive, participatory long-term plans to expand existing access to ICT interventions can help those who have traditionally been excluded from developmental processes to take part in the exercise of nation building. Key parties to the conflict Internal divisions Civil Society / Business Grassroots External actors / Donors / INGOs ICT

17. Appropriation The strategic use of ICT, where organisations use ICT interventions to seamlessly dovetail with and strengthen existing (and planned) interventions, is pivotal to the success of online ADR and ICT in the theatres of peacebuilding and conflict transformation. Access Adoption Appropriation 1

23. Info Share www.info-share.org