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According to a global Nielsen survey of 26,486 Internet users in 47 markets, consumer recommendations are the most credible form of advertising among 78% of the study's respondents. A recent report of YachtAdviser shows, that most reviews are positive. Turn this into an advantage for your yacht charter company, learn how to deal with negative reviews and why they are good for business. See how a professional quality management solution saves you time and money and ensures a long-term relationship with your customers.