- What is the COVID-19’s impact on mobile payment services in India? - How did the COVID-19 impact Alipay’s activity in Japan? - Which Payment Service Providers (PSPs) in South Korea received increased user registrations to their platforms during the health crisis? - What are the top 5 E-Wallets used in Malaysia during the pandemic? - What are the preferred mobile payment methods among Indonesian consumers during the health crisis? Full Report link: https://bit.ly/3LyTXht

2. © Copyright 2015 ystats.com GmbH & Co. KG, 22765 Hamburg, Germany 2

3. 3

4. GENERAL METHODOLOGY OF MARKET REPORTS
Secondary Market Research
 The reports are compiled based on secondary market research. Secondary research is information gathered from previously published sources. Our reports are
based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and
company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for
reported data. As a result, companies gain a precise and unbiased impression of the market situation.
 Cross referencing of data is conducted in order to ensure validity and reliability.
 The source of information and its release date are provided on every chart. It is possible that the information contained in one chart is derived from several
sources. If this is the case, all sources are mentioned on the chart.
 The reports include mainly data from the last 12 months prior to the date of report publication. Exact publication dates are mentioned in every chart.
Definitions
 The reports take into account a broad definition of B2C E-Commerce, which might include mobile commerce. As definitions may vary among sources, exact
definition used by the source (if available) is included at the bottom of the chart.
Chart Types
 Our reports include text charts, pie charts, bar charts, rankings, line graphs and tables. Every chart contains an Action Title, which summarizes the main
idea/finding of the chart and a Subtitle, which provides necessary information about the country, the topic, units or measures of currency, and the applicable time
period(s) to which the data refers. With respect to rankings, it is possible that the summation of all categories amounts to more than 100%. In this case, multiple
answers were possible, which is noted at the bottom of the chart.
Report Structure
 Reports are comprised of the following elements, in the following order: Cover page, preface, legal notice, methodology, definitions, table of contents,
management summary (summarizing main information contained in each section of report) and report content (divided into sections and chapters). When
available, we also include forecasts in our report content. These forecasts are not our own; they are published by reliable sources. Within Global and Regional
reports, we include all major developed and emerging markets, ranked in order of importance by using evaluative criteria such as sales figures.
Notes and Currency Values
 If available, additional information about the data collection, for example the time of survey and number of people surveyed, is provided in the form of a note. In
some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.
 When providing information about amounts of money, local currencies are most often used. When referencing currency values in the Action Title, the EUR
values are also provided in brackets. The conversions are made using the average currency exchange rate for the respective time period. Should the currency
figure be in the future, the average exchange rate of the past 12 months is used.
4

5. METHODOLOGY OF THE CURRENT REPORT
Report Coverage
 This report covers the Asian mobile payment market. It takes into account a wide definition of mobile payment, including payment methods used in mobile
shopping (remote) and in-store (proximity) mobile payment.
 The following Asian markets are included: Japan, South Korea, Singapore, India, Indonesia, Thailand, Vietnam, Malaysia, and the Philippines.
 In addition, information related to the impact of the coronavirus (COVID-19) on digital payments worldwide was included in this report. Some forecasts included
in this report were published prior to the pandemic outbreak. The date of publication of the figures is included on each chart.
Report Structure
 The regional chapter opens the report, featuring an overview of Asian mobile payment developments and the impact of the pandemic.
 Within the region, the countries are grouped by advanced and emerging markets.
 Depending on data availability, the following types of market information are included: mobile payment user penetration, payment methods most used when
buying from mobile devices, number and volume of mobile payment transactions, most popular mobile payment services, awareness and usage of mobile
wallets. Not all the mentioned types of information are available for each of the covered countries. For each of the regions covered, also online and mobile
payment trends and news about major players, such as payment providers, banks and retailers are presented on text charts.
5

6. DEFINITIONS
 MOBILE PAYMENT
A wide definition of mobile payments includes remote payments made remotely in M-Commerce and proximity
payments made in-store, such as via QR code scanning and NFC technology.
 MOBILE PROXIMITY PAYMENT
A mobile payment where the merchant and the consumer are present in the same location and the interaction
between the consumer’s device (card, mobile device) and the POS is conducted using a proximity technology (e.g.
NFC).
 NFC
Near Field Communication, a set of standards for smartphones and similar devices to create radio communication by
bringing them close together or having them touch each other. In that way, contactless data exchange and
transactions can take place.
 CONTACTLESS CARD PAYMENT
Proximity payment via a card where the payee and the payer interact using contactless technologies. Contactless
technology is a radio frequency technology which operates at short ranges, enabling user to perform a voluntary
action by approaching two devices and initiating communication between them.
 MOBILE WALLET
A software solution that enables consumers to store payment credentials, such as credit or debit card information,
and use the stored credentials to pay digitally for transactions made in-store, online or via mobile. Mobile wallets are
installed on mobile devices which are used to complete payments. The examples of mobile wallets include Apple
Pay, Samsung Pay and Android Pay.
 ONLINE PAYMENT
Transfer of money made over the Internet following a consumer’s payment command, includes payments for product
and service purchased in (B2C) E-Commerce and M-Commerce.
 ALTERNATIVE PAYMENTS
Generally refers to payment methods other than credit card or bank card payments. Widely defined, alternative
online payment methods include bank transfers and direct debit, digital wallets, pre-paid cards and private label
cards, invoice, and digital currency. May also include cash on delivery and card schemes by local companies other
than global card brands.
 B2C E-COMMERCE The sale of products (and services) through electronic transactions via the Internet from businesses to consumers.
 M-COMMERCE
M-Commerce, also called “Mobile Commerce”, means the sale of products (and services) through transactions via
mobile devices.
 COVID-19 / CORONAVIRUS
An infectious disease triggered by an intense acute respiratory sickness. COVID-19 was first identified at the end of
2019 in Wuhan, China, and spread worldwide, becoming known as the coronavirus pandemic.
The following expressions and definitions are used in this Mobile Payment Methods report*:
Note: *the definitions used by the original sources might differ from the ones stated on this chart; the exact definition used by each source, where available, is included on the respective
charts
6

7. TABLE OF CONTENTS (1 OF 10)
1. Management Summary
2. Regional
• Average Increase in Mobile Spending on Selected Products and Services, by 1st Week of Containment and 1st Week of a Lockdown
Following the Outbreak of COVID-19, 2020
• Digital Wallets’ Share of E-Commerce and In-Store Sales, in %, 2019
• Growth Rates in Mobile Service Revenues, by Selected Countries, incl. Asia-Pacific Region, Australia, India, Singapore, South Korea, and
Japan, in %, 2020 & 2025
• Mobile Point-of-Sale Penetration Rate, in % of Consumers, and Average Annual Transaction Value per User, in USD, by selected
countries, incl. China, India, South Korea, and Vietnam, 2020e
• E-Wallets Penetration Rate, in % of Adults, 2019 & 2025f
3. Advanced Markets
3.1. Japan
• COVID-19’s Impact on Alipay’s activity, October 2020
• Payment Methods Used on a Daily Basis, in % of Adults, June 2020
• Breakdown of Selected Non-Cash Payment Methods Usage Frequency, November 2019 & May 2020
• Mobile Payment User Penetration, by QR Code Payment and Contactless Payment, in % of Internet Users, January 2020
• QR Code Mobile Payment Services, by Used and Most Used, in % of QR Code Mobile Payment Users, January 2020
• Breakdown of Household Consumption Spending, by Payment Method, in %, July 2019
• COVID-19’s Impact on Mobile Payment Services, December 2020
• COVID-19’s Impact on Amazon Pay’s activity, December 2020
• Profile of PayPay in Japan, December 2020
• COVID-19’s Impact on PayPay’s activity, December 2020
• Total Transaction Volume processed by PayPay, in billions, December 2019 & May 2020
• Users Registered to PayPay, in millions, December 2019, February 2020 & 6 June 2020
• Profile of Rakuten Pay in Japan, December 2020
• COVID-19’s Impact on Rakuten Pay’s activity, December 2020
• Usage Rate of Rakuten Pay, in % of Adults, January 2020
• Most Used QR Code Payment Method, in % of Adults, June 2020
7

8. 3. Advanced Markets (Cont.)
3.1. Japan (Cont.)
• Profile of Line Pay in Japan, December 2020
• COVID-19’s Impact on Line Pay’s activity, December 2020
• Usage Rate of Line Pay, in % of Adults, January 2020
• Most Used QR Code Payment Method, in % of Adults, June 2020
3.2. South Korea
• COVID-19’s Impact on Mobile Payment Services, December 2020
• Mobile Payment User Penetration, in % of Adults, by Age Group, 2019
• Breakdown of Payment Methods Used in E-Commerce, in % of Adults, 2019
• Breakdown of Reasons for Using Mobile Payments, in % of Mobile Payment Users, 2019
• Breakdown of Frequency of Using Mobile Payments, in % of Mobile Payment Users, 2019
• Breakdown of Reasons for Not Using Mobile Payments, in % of Adults Not Using Mobile Payments, 2019
• Top 5 Mobile Payment Services by Number of Users, in millions, December 2019
• Share of Total Online Transactions Made Via KakaoPay, Toss and Payco, in %, 2019
• Value of Online Shopping Transactions, in KRW trillion, April 2019 – July 2019 & April 2020 – July 2020
• Transaction Volume of Online Shopping Via Mobile Devices, in USD billion, March 2020
• COVID-19’s Impact on Mobile Payment Services, December 2020
• Profile of KakaoPay, December 2020
• COVID-19’s Impact on KakaoPay’s activity, December 2020
• Value of Transactions Completed Via KakaoPay and Y-O-Y Growth, in USD billion and in %, May 2019 & May 2020
• Preferred Payment Method for College Students, in %, November 2019
• Profile of Naver Pay, December 2020
• COVID-19’s Impact on Naver Pay’s Activity, December 2020
• Monthly Average Number of Individuals Using Naver Pay, in millions, May 2019 & May 2020
• Preferred Payment Method for Office Workers, in %, November 2019
• Profile of Toss, December 2020
• COVID-19’s Impact on Toss Payment’s Activity, December 2020
TABLE OF CONTENTS (2 OF 10)
8

9. 3. Advanced Markets (Cont.)
3.1. South Korea (Cont.)
• Sales Generated Via Toss’s Platform, in USD million, 2016 & 2019
• Individuals Registered With Toss, in % of Population, August 2020
• Transactions Made Online in South Korea Via Toss, in % of Total Transactions, 2019
3.3. Singapore
• COVID-19’s Impact on Mobile Payment Services, December 2020
• Consumers Who Used E-Wallets, in Malaysia, Singapore, Thailand and The Philippines, in % of Consumers, 2020
• Consumers Who Lowered the Frequency of Cash Usage, in % of Consumers, in Singapore, Thailand and The Philippines, 2020
• B2C E-Commerce Market Value, in SGD billion, 2019 & 2020e & 2024f
• Share of Digital Wallets Usage, in % of Transactions Value, 2019 & 2021f
• Share of Mobile Commerce Sales Volume, in % of Transactions Volume, 2019
• Preference in Payment Method after COVID-19, by Selected Activities, in % of Respondents, June 2020
• Share of Consumers Who Would Continue Using an E-Wallet Without Discounts, in % of E-Wallet Users, May 2020
• Payment Methods Used in E-Commerce, in % of Online Shoppers, 2019
• Frequency of Online Purchases, in % of Online Consumers, March & April 2020
• Profile of FavePay and COVID-19’s Impact on FavePay, December 2020
• Profile of DBS Paylah! in Singapore, December 2020
• COVID-19’s Impact on DBS PayLah!’s Activity, December 2020
• P2B and P2P Transaction Volume via DBS PayLah!, in millions, Q1 2019 & Q1 2020
• Share of E-Wallets Users, in % of E-Wallet Users, and Share of DBS Paylah! Users, in % of Users, September 2019
• The Growth of DBS PayLah!’s User Base, in millions, 2019 & 2023f
• Profile of GrabPay in Singapore, December 2020
• COVID-19’s Impact on GrabPay’s Activity, December 2020
• Share of Total Sales on Grab Platform, in % of Volume, 2019
TABLE OF CONTENTS (3 OF 10)
9

10. 4. Emerging Markets
4.1. India
• COVID-19’s Impact on Mobile Payment Services, December 2020
• E-Commerce Payments Value, in USD billion, 2019 & 2023f
• Top Three Digital Payment Channels by Year-on-Year Growth During Coronavirus Outbreak, in %, February/March 2020
• Volume of UPI Transactions of Retail Online Payments, in billion, April 2020 – June 2020
• Share of Consumers Who Plan to Increase Their Usage of Digital Payments In the Next 6-9 Months Due To COVID-19 Outbreak, in %,
Compared to Global Average, April 2020
• Change in Usage of Selected Payment Methods Amid the COVID-19 Outbreak, by Usage in the Past Month and in the Next 6 Months, in
% of Consumers, April 2020
• Mobile Wallet Apps Used, in % of Internet Users, July 2019
• Market Share of Payment Apps, in %, May 2020
• Preferred Online Payment Platform, in % of Consumers, February 2020
• Share of World’s Digital Payments Market by 2023, in %, July 2020
• COVID-19’s Impact on BHIM, FreeCharge, ICICI, and WhatsApp Pay, December 2020
• Profile of Google Pay in India, December 2020
• COVID-19’s Impact on Google Pay’s activity, December 2020
• UPI Transactions Facilitated by Google Pay, in millions, April 2020 & May 2020
• Online Payment Platform Used by Indian Consumers, in %, February 2020
• Profile of PhonePe in India, December 2020
• COVID-19’s Impact on PhonePe’s activity, December 2020
• Transactions Facilitated by PhonePe, in millions, April 2020 & May 2020
• Online Payment Platform Used by Indian Consumers, in %, February 2020
• Profile of Amazon Pay in India, December 2020
• COVID-19’s Impact on Amazon Pay’s activity, December 2020
• Transactions Facilitated by Amazon Pay, in millions, March 2020 & May 2020
• Online Payment Platform Used by Indian Consumers, in %, February 2020
• Profile of Paytm in India, December 2020
• COVID-19’s Impact on Paytm’s activity, December 2020
• Paytm’s Market Share of Payment Apps, in %, May 2020
• UPI Transactions Facilitated by Paytm, in millions, March 2020, April 2020 & May 2020
TABLE OF CONTENTS (4 OF 10)
10

11. 4. Emerging Markets (Cont.)
4.2. Indonesia
• COVID-19’s Impact on E-Wallet Payment Services, December 2020
• Share of E-Commerce Payment Methods, in % of Total Value, 2019
• E-Money Transactions Value, in EUR million, January 2020
• Preferred Method of Making Online Payments, in % of Consumers, August 2020
• Preference and Usage of the Digital Payment Service Providers, in % of Consumers, 2019
• E-Wallet Selection for Cashless Transactions, in %, December 2019-January 2020
• Consumers Who are New to Online Marketplaces and Those Who Will Continue to Use Online Shopping After the Pandemic is Over, in %,
May 2020
• E-Commerce Value, in USD billion, 2019 & 2020f
• E-Commerce Transactions, in million, February 2020 & March 2020
• Profile of OVO in Indonesia, December 2020
• COVID-19’s Impact on OVO’s activity, December 2020
• Respondents Who Will Continue to Use OVO Without Discounts or Cashback Promotions, in %, December 2019-January 2020
• Consumers Who Used OVO for the First Time, by Time Period, January 2020
• Profile of GoPay in Indonesia, December 2020
• COVID-19’s Impact on GoPay’s activity, December 2020
• Consumer Who Will Continue to Use GoPay Without Discounts or Cashback Promotions, in %, January 2020
• Profile of Dana in Indonesia, December 2020
• COVID-19’s Impact on Dana’s activity, December 2020
• Online Transactions Made Via Dana, in %, September 2020
• Consumers Who Used Dana for the First Time, by Time Period, in %, January 2020
• Share of Consumers Who Used Dana the Most, in % of Frequent E-Wallet Users, January 2020
4.3. Thailand
• COVID-19’s Impact on Mobile Payment Services, December 2020
• Share of Population Who Purchased Online, in % of Online Consumers, 2019
• E-Commerce Value, in THB billion, 2019 – 2020e
TABLE OF CONTENTS (5 OF 10)
11

12. 4. Emerging Markets (Cont.)
4.3. Thailand (Cont.)
• Comparison of Selected Data in Thailand, incl. B2C E-Commerce Value, in USD and Share of E-Commerce in Total Retail, in %, 2019 &
2020
• E-Payment Transaction Volume, in millions, Q1 2018 – Q2 2020
• Breakdown of Payment Methods, incl. E-Wallet, Card, Cash, Bank Transfer, in % of Payments, 2018 – 2020
• Breakdown of Contactless Cards Usage in Terms of Frequency Increase and Frequency Per Week, in % Customers, 2020
• Top 3 Reasons and Top 3 Places Consumers Choose to Make Contactless Payments, in % of Respondents, 2020
• Profile of PromptPay and COVID-19’s Impact on PromptPay’s activity, December 2020
• Number of Registrations on PromptPay, by months, in millions, in % of Y-o-Y Growth Rate, December 2019 – August 2020
• Volume of Daily Transactions Made on PromptPay, by months, and Value of Transactions Made on PromptPay, by months, in THB billion,
December 2019 – August 2020
• Transaction Volume Per Day via PromptPay, in millions, March 2019 & March 2020
• Profile of TrueMoney Wallet in Thailand, December 2020
• COVID-19’s Impact on TrueMoney Wallet’s activity, December 2020
• Number of Users on TrueMoney Wallet, in Number of Online Consumers, in millions, 2019, Q1 2020 & Q4 2020
• Profile of AirPay in Thailand, December 2020
• COVID-19’s Impact on AirPay’s activity, December 2020
• Profile of Rabbit Line Pay in Thailand, December 2020
• COVID-19’s Impact on Rabbit Line Pay’s activity, December 2020
• User Base of Rabbit Line Pay, in millions, 2019, Q2 2020 & 2020e
4.4. Vietnam
• COVID-19’s Impact on Mobile Payment Services, December 2020
• Country’s Profile Compared to the Region’s and the World’s Averages, March 2020
• Share of SEA’s FinTech Companies Operating in Selected Countries, incl. Cambodia, Indonesia, Malaysia, Myanmar, Singapore,
Thailand, the Philippines, and Vietnam, July 2020
• Share of Vietnam Residents Who Have Access to Financial and Banking Services, in % of the Total Population, 2020 & 2021f & 2025f
• E-Commerce Market Value, in USD billion, 2019 & 2020e & 2025f
TABLE OF CONTENTS (6 OF 10)
12

13. 4. Emerging Markets (Cont.)
4.4. Vietnam (Cont.)
• Top 10 E-Commerce Web-Sites, by Monthly Web Visits, July 2020 – September 2020
• Share of E-Commerce Payment Methods, in % of Total Payments, 2019
• Share of Online and Non-Online Shoppers, in % of Consumers, September 2020
• Share of Consumers Who Prefer Cashless Payments for Shopping, in % of Consumers, August 2020
• Interbank Electronic Payments Value, in VND trillion, H1 2019 & H1 2020
• Number of Transactions via Mobile Phones, in millions, and Value of Transactions via Mobile Phones, in VND trillion, July 2019 & July
2020
• Best-Known Mobile Payment Providers, in % of Mobile Payment Users, September 2020
• Most Often Used and Currently Used Mobile Payment Providers, in % of Mobile Payments Users, September 2020
• Top 10 Free Finance Applications, by Daily Average Downloads, November 2020
• Selected Digital Activities Conducted via E-Wallets, in % of E-Wallet Owners, Q4 2019
• COVID-19’s Impact on ZaloPay’s activity, December 2020
• Profile of Momo in Vietnam, December 2020
• COVID-19’s Impact on Momo’s activity, December 2020
• Share of Transactions Made via Momo E-Wallet, by Type of Transaction, in % of Total, Q4 2019
• Momo’s User Base, in millions, 2019 & 2020
• Revenue of Momo, in VND trillion, 2016 - 2019
• Profile of ViettelPay in Vietnam, December 2020
• COVID-19’s Impact on ViettelPay’s activity, December 2020
• ViettelPay’s Access Points, in thousands, and Number of Registered Users, in millions, May 2020
• ViettelPay’s Brand Association Attributes, in % of ViettelPay Users, September 2020
• Profile of AirPay in Vietnam, December 2020
• COVID-19’s Impact on AirPay’s activity, December 2020
• Revenue of AirPay, in VND billion, 2016 – 2019
4.5. Malaysia
• COVID-19’s Impact on E-Wallet Payment Services, December 2020
• Frequency of Online Purchases, in % of Online Consumers, April 2020
TABLE OF CONTENTS (7 OF 10)
13

14. 4. Emerging Markets (Cont.)
4.5. Malaysia (Cont.)
• Consumer Goods E-Commerce Value, in USD billion, 2020e & 2025f
• Top 10 E-Commerce Web-Sites, by Monthly Web Visits, April 2020 – June 2020
• Breakdown of Used Payment Methods for Online Shopping, in % of Respondents, July 2020
• Share of Transactions and Share of Transactions Value, by Payment Instrument, in % of Total Transactions, 2019 & 2024f
• Consumers Who Prefer Contactless Card Payments, in % of Consumers Using Cards for Payments, by Card Payment Type, June 2020
• Share of Consumers Who Own E-Wallets in Selected Countries, incl. Malaysia, the Philippines, Thailand, and Singapore, in %, March
2020 – April 2020
• Number of Digital Wallet Accounts, in millions, and Year-on-Year Change, October 2019 - March 2020
• E-Wallets Transaction Value, in USD billion, 2019 & 2025f
• Top 5 E-Wallets Used, in % of Consumers, Q1 2019 – Q2 2020
• Top 3 Business FinTech Usage, in % of FinTech Business Users, June 2020 – July 2020
• Mobile POS Transaction Value, in USD billion, 2020 & 2024f
• Attitude Towards Virtual Banking, in % of Bank Account Owners, October 2019
• Profile of Maybank2u and MAE, December 2020
• COVID-19’s Impact on Maybank2u and MAE activity, December 2020
• Preferred Payment Methods, in % of Online Consumers, March 2020 & April 2020
• Bill Payments Using E-Wallets, by E-Wallets, in % of Consumers, July 2019 - September 2019
• Profile of Samsung Pay and COVID-19’s Impact on its activity, December 2020
• Profile of Touch ‘n Go in Malaysia, December 2020
• COVID-19’s Impact on Touch ’n Go’s activity, December 2020
• Touch ‘n Go’s Total Registered Users and Annual Active Users, in millions, March 2020 & June 2020
• Top App Publishers Based on Downloads, in millions, October 2020
• Profile of Boost in Malaysia, December 2020
• COVID-19’s Impact on Boost’s activity, December 2020
• Boost’s Registered Users, in millions, 2018, 2019 & 2020
• Food & Beverages Purchases via E-Wallets, by Kind of Vendor, in %, and Share of E-Wallets, in %, July 2019 - September 2019
• Profile of GrabPay in Malaysia, December 2020
• BigPay’s Sales Value, in MYR million, Q2 2018, Q2 2019, & Q2 2020
TABLE OF CONTENTS (8 OF 10)
14

15. 4. Emerging Markets (Cont.)
4.5. Malaysia (Cont.)
• COVID-19’s Impact on GrabPay’s activity, December 2020
• Share of Total Cashless Transactions and Share of Grab’s Cashless Transactions, in %, March 2019
• Profile of BigPay in Malaysia, December 2020
• COVID-19’s Impact on BigPay’s activity, December 2020
4.6. Philippines
• COVID-19’s Impact on Mobile Payment Services, December 2020
• Country’s Profile Compared to the Region’s and the World’s Average, March 2020
• Account Penetration, by Types of Account, incl. Accounts with Microfinance NGOs, Bank Accounts, and E-Money Accounts, in % of
Adults, 2017 & 2019
• Value of Electronic Money Transactions, in PHP trillion, 2018 & 2019
• Mobile Phones Owners, Internet Users, and Financial Transactions performed via Mobile Phones and the Internet, in % of Respondents,
2019
• E-Money Usage Value, by Type of Usuage, in PHP million, 2017 – 2020e & 2021f
• Breakdown of E-Commerce Payment Methods, incl. Bank Transfers, Cards, Cash, Digital Wallets, in % of Total Payments, March 2020
• E-Commerce Payments Value, in PHP billion, and Year-on-Year Change, in %, 2018-2023f
• Volume and Value Y-o-Y Growth in Real-Time Transactions, by Selected Counties, incl. Australia, India, and the Philippines, in %,
September 2020
• COVID-19 Impact on Consumers’ Attitude towards Digital Payment Methods, in % of Internet Users, May 2020 – August 2020
• Profile of InstaPay and COVID-19’s Impact on its Activity, December 2020
• InstaPay Transaction Value, in PHP billion, and Transaction Volume, in millions, January 2020 & June 2020
• Profile of PESONet and COVID-19’s Impact on its Activity, December 2020
• PESONet Transaction Value, in PHP billion, and Transaction Volume, in millions, September 2019 & September 2020
• Profile of Coins PH and COVID-19’s Impact on its Activity, December 2020
• Profile of ING Pay, December 2020
TABLE OF CONTENTS (9 OF 10)
15

16. 4. Emerging Markets (Cont.)
4.6. Philippines (Cont.)
• Profile of GCash in The Philippines, December 2020
• COVID-19’s Impact on GCash’s Activity, December 2020
• GCash Transaction Value, in PHP billion, July 2019 & July 2020
• GCash Monthly Desktop and Mobile Web Visits, in millions, and Month-on-Month Growth Rate, in % of Monthly Visits, May 2020 – October
2020
• Profile of PayMaya in The Philippines, December 2020
• COVID-19’s Impact on PayMaya’s Activity, December 2020
• PayMaya‘s Yearly Gross Transaction Value, in PHP trillions, 2019 & 2020f
TABLE OF CONTENTS (10 OF 10)
16

17. 1. Management Summary 17 – 23
2. Regional 25 – 30
3.
3.1.
3.2.
3.3.
Advanced Markets
Japan
South Korea
Singapore
31 – 120
31 – 61
62 – 95
96 – 120
4.
4.1.
4.2.
4.3.
4.4.
4.5.
4.6.
Emerging Markets
India
Indonesia
Thailand
Vietnam
Malaysia
Philippines
121 – 330
121 – 161
162 – 190
191 – 218
219 – 255
256 – 298
299 – 330
17

18. 18
Indonesia
1. OVO
2. GoPay
3. Dana
Malaysia
1. Touch ‘n Go
2. GrabPay
3. BigPay
4. Boost
Singapore
1. DBS PayLah!
2. GrabPay
Thailand
1. TrueMoney
2. Rabbit Line Pay
3. AirPay
India
1. Google Pay
2. Amazon Pay
3. PhonePE
4. Paytm
Philippines
1. GCash
2. PayMaya
Vietnam
1. Momo
2. ViettelPay
3. AirPay
Japan
1. PayPay
2. Line Pay
3. RakutenPay
South Korea
1. Kakao Pay
2. Naver Pay
3. Toss

19. 19
Prefer paying by cards or
via mobile apps
68%
Prefer paying in cash
32%
In September 2020, amid the coronavirus pandemic, 68% of
Vietnamese consumers opted for cashless payments for shopping.
Vietnam: Share of Consumers Who Prefer Cashless Payments for Shopping, in % of Consumers, August
2020
Survey: the source did not reveal survey details
Source: Kantar cited by Vietnam E-Commerce and Digital Economy Agency (iDEA), Ministry of Industry and Trade (MOIT), August 2020

20. 28
100
0
20
40
60
80
100
120
Jul 19 Jul 20
inPHPbillion
+257%
During the COVID-19, in the Philippines, GCash generated PHP 100
billion (EUR 1.8 billion) in transaction value, a rapid 257% surge y-o-y.
The Philippines: GCash Transaction Value, in PHP billion, July 2019 & July 2020
Note: the exchange rate used in the action title is the average rate of 11 months to November 2020: PHP 1 = EUR 0.017725
Source: SunStar, August 2020
20