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GLOBAL ONLINE PAYMENT METHODS: SECOND HALF 2014 
December 2014
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General Information 
Product Details Language: English Format: PDF & Power Point Number of Pages/Charts: 232 Covere...
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Online & Mobile Payments Worldwide to Top 3 Trillion Euros in the Next 5 Years Online and mobile payments worldwide...
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Online & Mobile Payments Worldwide to Top 3 Trillion Euros in the Next 5 Years Similar situation is in France, with...
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1. MANAGEMENT SUMMARY 2. GLOBAL DEVELOPMENTS  Online and Mobile Payment Trends and News about Players, H2 2014  V...
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3. NORTH AMERICA (cont.) 3.1. USA (cont.)  Purposes of Using Peer-to-Peer Payment App, in % of Users, Q2 2014  Br...
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4. ASIA-PACIFIC 4.1. CHINA  Online and Mobile Payment Trends and News about Players, H2 2014  Payment Methods to ...
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4. ASIA-PACIFIC (cont.) 4.3. SOUTH KOREA  Online and Mobile Payment Trends and News about Players, H2 2014  Break...
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4. ASIA-PACIFIC (cont.) 4.6. INDONESIA  Concerns about Online Shopping, incl. Lack of Trust to Credit Card Payment...
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5. EUROPE WESTERN EUROPE 5.1. UK  Online and Mobile Payment Trends and News about Players, H2 2014  Payment Meth...
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WESTERN EUROPE (cont.) 5.2. GERMANY  Online and Mobile Payment Trends and News about Players, H2 2014  Breakdown...
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5.5. ITALY  Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2012 - 2014f  Value of B2C E-Commerce P...
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5.8. DENMARK  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January 2014 5.9...
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EASTERN EUROPE 5.13. RUSSIA  Online and Mobile Payment Trends and News about Players, H2 2014  Payment Methods U...
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EASTERN EUROPE (cont.) 5.15. POLAND  Breakdown of Payment Methods Most Used in B2C E-Commerce, in % of Online Sho...
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5.19. ROMANIA  Breakdown of Payment Methods Used in B2C E-Commerce, in %, 2013  Number of Online Credit Card Pay...
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6. LATIN AMERICA 6.1. REGIONAL  Profiles of Online Payment Users, by Regional and Country, in % of Online Payment...
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6. LATIN AMERICA (cont.) 6.4. ARGENTINA  Breakdown of Payment Methods Used in B2C E-Commerce, in % of Online Shop...
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7. MIDDLE EAST 7.1. REGIONAL  Online and Mobile Payment Trends and News about Players, H2 2014  Share of Online ...
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8. AFRICA (cont.) 8.2. SOUTH AFRICA  Most Preferred Payment Methods in B2C E-Commerce, by Rank, 2013 8.3. KENYA ...
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Samples 
Global Online Payment Methods: Second Half 2014
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General Methodology of our Market Reports: 
 This report includes the results of secondary market research: By us...
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WHAT IS THE TARGET AUDIENCE FOR THE MARKET REPORTS? The target group of our B2C E-Commerce reports are decision ma...
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Travis Witteveen Chief Operating Officer – Markets and Operations Avira GmbH: Leading European Software Company ”A...
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Report Publication Date Price (excl. VAT)* Europe Online Payment Methods: Second Half 2014 November 2014 € 1,450 A...
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Report Order Form 
Global Online Payment Methods: Second Half 2014
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Global Online Payment Methods: Second Half 2014
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Product Brochure_Global Online Payment Methods: Second Half 2014

  1. 1. GLOBAL ONLINE PAYMENT METHODS: SECOND HALF 2014 December 2014
  2. 2. - 2 - General Information Product Details Language: English Format: PDF & Power Point Number of Pages/Charts: 232 Covered Countries/Regions: Global, North America, Latin America, Asia-Pacific, Western Europe, Eastern Europe, Middle East, Africa, USA, Canada, China, Japan, South Korea, Australia, India, Indonesia, Malaysia, Thailand, Vietnam, Pakistan, UK, Germany, France, Spain, Italy, Netherlands, Sweden, Denmark, Finland, Norway, Switzerland, Austria, Russia, Turkey, Poland, Greece, Czech Republic, Hungary, Romania, Belarus, Slovenia, Estonia, Brazil, Mexico, Argentina, Colombia, Chile, UAE, South Africa, Kenya, Nigeria Prices Single User License: € 3,450 (excl. VAT) Site License: € 6,900 (excl. VAT) Global Site License: € 10,350 (excl. VAT) Questions Answered in This Report  What are the major online and mobile payment trends worldwide?  How do preferences for payment methods differ between regions and countries?  What are the most used payment methods in major advanced and emerging B2C E-Commerce markets?  How are mobile and contactless payments developing in the leading countries?  What recent player and regulatory news are influencing the digital payment markets worldwide? Global Online Payment Methods: Second Half 2014
  3. 3. - 3 - Online & Mobile Payments Worldwide to Top 3 Trillion Euros in the Next 5 Years Online and mobile payments worldwide are forecasted to top three trillion Euros in the next five years. Mobile payment is the growth leader, outpacing online and the total payments market, with further growth expected following the launches of varying mobile payment solutions, including Apple Pay. Fast and one-touch checkout is a trend on the global online and mobile payment market, with one-touch solutions released by Amazon, PayPal and Apple Pay. Another trend is large payment companies preparing to separate from their E-Commerce parent companies. EBay announced plans to spin off PayPal, while Alibaba revealed that it will let Alipay go public after Alibaba’s own IPO. The players that have intensified their efforts on the payments markets in H2 2014 are social networks and messengers, with Twitter, Facebook and Snapchat launching peer-to-peer payments. The Asia-Pacific region is expected to overtake North America to be the largest online retail market within a few years, so the growth of online payments there is of particular interest. In the region’s largest market, China, online and mobile payments are dominated by local third party payment providers. The number of online payment users in China neared 300 million, while mobile payment users topped 200 million. Japan has seen new mobile payment pathways launched this year, though the payment methods most used by online shoppers in Japan for the present are credit card and convenience store payments. In South Korea, government regulations and entrepreneurial innovations are furthering the growth of online payments. In Australia, online shopping remains the leading purpose for using credit cards. In North America, credit card remains the leading payment method in the USA, preferred by 48% of online shoppers in 2014. Its share remains high in usage despite the number of cases with credit card data breach reported by multichannel retailers in 2014. The growth of proximity mobile payment transactions in the USA is forecasted to accelerate in the next couple of years and then slow down. Security remains a major concern in both online and mobile payments in the USA. In Canada also over 50% of consumers were worried about personal information disclosure in mobile payments. Europe, the world’s third largest region by B2C E-Commerce sales, shows wide diversity in terms of payment methods used in online shopping. While non-cash payment methods, especially credit cards, dominate in the Western sub-region, cash on delivery and various alternative methods are most used in Eastern European countries. Both sub-regions show potential for mobile payments growth. Europe’s largest online market, the UK was dominated by credit and debit cards in terms of payment methods in 2014. Key Findings (1 of 2) Global Online Payment Methods: Second Half 2014
  4. 4. - 4 - Online & Mobile Payments Worldwide to Top 3 Trillion Euros in the Next 5 Years Similar situation is in France, with both countries seeing growth in mobile payments acceptance. In Germany, invoice remained the leading payment method in B2C E-Commerce sales, while PayPal increased its share. In Russia cash on delivery is ahead of credit card usage in online shopping and alternative payments such as PayPal and online banking show recent dynamism. In some other Eastern European markets, including Hungary, Romania and Belarus, cash on delivery is the most used method. However, there are also exemptions to this trend: in Turkey card payment dominates and grew rapidly in the first three quarters of 2014. In the Latin American markets, new regulations were adopted in 2013 and 2014 in Brazil, reflecting on the growth of online and mobile payments. Credit cards were used most in online purchases in Brazil, followed by local method Boleto Bancario. Both cash and credit cards were used by online shoppers in Mexico frequently. In the Middle East, the dominant payment method is “cash on delivery”, with only a small double-digit share of E-Commerce transactions settled with credit cards. However, the development of online payment gateways is eroding the dominance of cash. Also regulators have started to realize the necessity of online payments and take initiative to boost them, such as in the UAE. In Africa, low credit card and banking penetration is compensated by the spread of mobile payment solutions and alternative methods. Mobile payments boom in countries like Kenya and Morocco, while in South Africa credit card, transfer and cash on delivery are the leading payment methods. Key Findings (2 of 2) Global Online Payment Methods: Second Half 2014
  5. 5. - 5 - 1. MANAGEMENT SUMMARY 2. GLOBAL DEVELOPMENTS  Online and Mobile Payment Trends and News about Players, H2 2014  Value of Digital Payments, in USD trillion, 2014e & 2019f  Number of B2C E-Commerce Payment Transactions, in billions, 2011 - 2015f  Number of Mobile Payment Transactions, by Bank and Non-Bank, in billions, 2011 - 2015f  Value of Mobile Payments, in USD billion, 2013 & 2014f  Mobile Wallet Market Value, in USD billion, 2012 & 2018f  Number of NFC Payment Users, in millions, 2014e & 2019f  Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, by Selected Countries, 2014e  Breakdown of Mobile Wallet Usage and Attitude Among Users in Advanced Markets, in % of Respondents, 3 Months to March 2014  Major Concerns about Online Shopping, in % of Online Shoppers, May 2014  Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, 2012 & 2013  Share of Consumers who Do Not Shop Online Because of Lack of Trust to Online Payment Methods, by Selected Countries, in %, 2013  Payment Methods Perceived to be Safest, incl. Online, in % of Consumers, by Age Group, June 2014 3. NORTH AMERICA 3.1. USA  Online and Mobile Payment Trends and News about Players, H2 2014  Breakdown of Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers Who Own and Use Debit and Credit Cards, 2014  Importance of Factors at Checkout, incl. Payment Options, March 2014  Reasons for Abandoning Shopping Cart, incl. Payment Options, March 2014  Proximity Mobile Payment Transaction Value, in USD billion and in % Year-on-Year Change, 2013- 2018f  Value of Mobile Payments Market, in USD billion, 2014 & 2019  Breakdown of Mobile Payment Usage and Attitude, in % of Internet Users, August 2014  Breakdown of Mobile Payment Users, by Age and Gender, in %, Q2 2014  Types of Mobile Payments Used, in % of Mobile Payment Users, by Used on Smartphone and on Tablet, Q2 20 Global Online Payment Methods: Second Half 2014 Table of Contents (1 of 16)
  6. 6. - 6 - 3. NORTH AMERICA (cont.) 3.1. USA (cont.)  Purposes of Using Peer-to-Peer Payment App, in % of Users, Q2 2014  Breakdown of Awareness and Usage of Digital Wallets, in % of Adults, June 2014  Share of Purchases Made with Digital Wallets, by Product Categories, in %, June 2014  Breakdown Typical Amount Spent on Digital Wallet Transactions, in % of Digital Wallet Users, June 2014  Digital Wallets Used, by Brand, in % of Digital Wallet Users, June 2014  Share of Fraud Losses on Total Revenue, in %, by Merchant Types, May 2013 & March 2014  Breakdown of E-Commerce Fraud, by Fraud Methods, in %, 12 Months to March 2014  Awareness of Established Fraud Solutions, in % of Large E-Commerce Merchants, March 2014 3.2. CANADA  Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, 6 Months to November 2014  Breakdown of Purchases Made with Mobile Payment, by In-Store and Online Purchases, in%, 6 Months to November 2014  Share of Consumers who Used Mobile Payment, by On-to-Go Purchase and In-Store Purchase, September 2014  Perception of Mobile Payments, in % of Consumers, 6 Months to November 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (2 of 16)
  7. 7. - 7 - 4. ASIA-PACIFIC 4.1. CHINA  Online and Mobile Payment Trends and News about Players, H2 2014  Payment Methods to be Used During Double 11 E-Commerce Sales, 2014  Number of Online Payment Users, in millions and in % Share of Internet Users, December 2012, December 2013 & June 2014  Turnover of Third-Party Online Payment Market, in CNY trillion and in % Year-on-Year Change, Q2 2013 - Q2 2014  Turnover of Third-Party Online Payment Transactions, by Transactions with Merchants and Transactions Redirected to Banks, in CNY billion and in % Change, Q3 2013 - Q3 2014  Breakdown of Third-Party Online Payment Market, by Providers, in %, Q2 2014  Number of Mobile Payment Users, in millions and in % Share of Mobile Internet Users, December 2012, December 2013 & June 2014  Breakdown of Mobile Payment Users by Age Group, in %, 2013 & 2014  Most Important Factors in Mobile Payments, in % of Mobile Payment Users, by Gender, June 2014  Breakdown of Security Measures Used in Mobile Payment, in % of Mobile Payment Users, Q2 2014  Recognition of Mobile Payment Security Brands, in % of Mobile Payment Users, Q2 2014  Turnover of Third-Party Mobile Payment, in CNY billion, and in % Quarter-on-Quarter Change, Q1 2013- Q2 2014  Breakdown of Third-Party Mobile Payment, by Purpose, in %, Q2 2014  Breakdown of Third-Party Mobile Payment Market, by Providers, in %, Q2 2014  Top 5 Online Payment Mobile Apps, by Number of Average Monthly Users, in millions, September 2014 4.2. JAPAN  Online and Mobile Payment Trends and News about Players, H2 2014  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, January 2014  Purposes of Using Credit Cards, incl. Online Shopping, in % of Consumers Who Use Credit Card More than Once a Month, June 2014  Usage of Electronic Money, by Type, in % of Internet Users, September 2014  Usage of Prepaid Electronic Money, by Provider, in % of Internet Users, September 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (3 of 16)
  8. 8. - 8 - 4. ASIA-PACIFIC (cont.) 4.3. SOUTH KOREA  Online and Mobile Payment Trends and News about Players, H2 2014  Breakdown of Experience with Online Payment Using Computer, by Age Group, in %, 2013  Breakdown of Experience with Online Payment Using Smartphone, by Age Group, in %, 2013  Reasons for Not Paying Online, by Score, by PC Users and Smartphone Users, 2013  Daily Averages of Value and Number of Fund Transfers in E-Commerce, in thousand Transactions and in KRW billion, 2010 – 2013  Value of Mobile Payments Market, in KRW billion, Q1 2013 - Q2 2014  Share of Mobile Payments on Total Online Shopping Payments, in %, Q2 2014 4.4. AUSTRALIA  Breakdown of Number and Value of Domestic Online Payments, by Method, and Annual Growth, in %, 2013/2014  Breakdown of Number and Value of Consumer Payments, by Method, incl. Online, in %, 2010 & 2013  Breakdown of Payments for Remote Purchases, by Channel, in % of Remote Purchases, 2013  Median Value of Payments for Remote Purchases, by Channel, in AUD, 2013  Main Purposes of Credit Card Usage, incl. Online Shopping, in % of Credit Card Owners, June 2014  Value of Card Not Present Fraud, in AUD million and in % of Total Card Fraud, 2008 – 2013  Share of Contactless Payments on Total Card Payments at POS, by Credit Card and Debit Card Payments, in %, 2013  Breakdown of Preference Payments Types, incl. Mobile, in % of Credit Card Owners, June 2014 4.5. INDIA  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, May 2014  Breakdown of Most Important Factors in Online Shopping, incl. Payment Security, in % of Online Shoppers, May 2014  Awareness of Mobile Money, by Demographic Group, in % of Individuals in Each Group, January 2014  Awareness of Mobile Money, by Demographic Group, in % of Individuals in Each Group, January 2014  Awareness of Mobile Money Services, by Brand, in % of Individuals, January 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (4 of 16)
  9. 9. - 9 - 4. ASIA-PACIFIC (cont.) 4.6. INDONESIA  Concerns about Online Shopping, incl. Lack of Trust to Credit Card Payments Online, in % of Consumers, March 2014  Breakdown of Used Online Payment Methods, in % of Online Payment Users, 2013 4.7. MALAYSIA  Most Used Online Payment Methods, in % of Online Shoppers, 2013  Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013 4.8. THAILAND  Most Used Online Payment Methods, in % of Online Shoppers, 2013  Share of Internet Fraud on Total Value of Credit Card Fraud, in % and in MYR million, 2013 4.9. VIETNAM  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013  Breakdown of Used Online Payment Service Providers, in % of E-Commerce Companies, 2013 4.10. PAKISTAN  Breakdown of Payment Methods Most Used in E-Commerce, in % of Online Shoppers, 2013e  Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, 2013  Payment Methods Used in E-Commerce, in % of Frequent Online Shoppers in Urban Areas, by Income Groups, 2013  Payment Methods Offered by Selected E-Commerce Websites, May 2014  Share of Mobile Phone Owners Who Use Their Devices Regularly to Send or Receive Payments, in %, Spring 2013 Global Online Payment Methods: Second Half 2014 Table of Contents (5 of 16)
  10. 10. - 10 - 5. EUROPE WESTERN EUROPE 5.1. UK  Online and Mobile Payment Trends and News about Players, H2 2014  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2014  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender, 2014  Popular Methods to Pay Online, in % of Consumers, August 2014  Major Reasons for Abandoning Online Shopping Cart, in % of Consumers who Abandoned Online Shopping Carts, August 2014  Mobile Payments Conducted, by Type, in % of Internet Users, by Age Group, 12 Month to July 2014  Interest in Using Mobile Payments, in % of Internet Users Who Do Not Use Mobile Payments, by Age Group, July 2014  Number of Cards with Contactless Payment Functionality, in millions, December 2012, December 2013 & June 2014  Number of Bank-Owned Terminals with Contactless Payment Functionality, in thousands, December 2012, December 2013 & June 2014  Number and Value of Contactless Card Transactions, in GBP million and million transactions, by Debit and Credit/Charge Card, and in % Growth, June 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (6 of 16)
  11. 11. - 11 - WESTERN EUROPE (cont.) 5.2. GERMANY  Online and Mobile Payment Trends and News about Players, H2 2014  Breakdown of B2C E-Commerce Sales by Payment Methods, 2012 & 2013  Reasons for Abandoning Online Shopping Cart, in % of Internet Users, June 2014  Usage of Additional Charges for Selected Payment Methods, in % of Online Merchants, 2012 – 2014  Perception of Payment Method Costs, in % of Online Merchants Offering the Method, June 2014  Breakdown of Payment Method Processing, by Own Processing and Processing Through Payment Service Provider, in % of Online Merchants Offering the Method, June 2014  Usage of Payment Risk Check, by Payment Method and by External and Internal Risk Check, in % of Online Merchants, June 2014  Average Order Value, by Payment Method, in EUR, June 2014  Number of Mobile Payment Users, in thousands, 2014e & 2020f  Breakdown of Mobile Payment App Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014  Breakdown of NFC Payment Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014 5.3. FRANCE  Online and Mobile Payment Trends and News about Players, H2 2014  Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, Q1 2014  Value of Card Fraud in Domestic E-Commerce Transactions, in EUR million, and Fraud Rate, in % of Transactions, 2009 – 2013  Share of 3D Secure Transactions on Total Online Card Payments, in %, April 2011 - April 2014  Number of Retail Stores with Contactless Payment Terminals, in thousands, and in % Penetration Rate, March 2014 - September 2014  Number of Cards with Contactless Payment Functionality, in millions, and in % Penetration Rate, March 2014 - September 2014  Share of Consumers Who Made Payments with Mobile Phone in Store, in %, September 2014  Interest in Making In-Store Payments with Mobile Phone in the Future, in % of Smartphone Owners Who Have Not Made Payments with Mobile Phone in Store, in %, September 2014  Places for Perspective Usage of Mobile Payments, in % Smartphone Users who Have not Made Mobile Payments in Store, September 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (7 of 16)
  12. 12. - 12 - 5.5. ITALY  Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2012 - 2014f  Value of B2C E-Commerce Payments, by Credit Card and Others, in EUR million, August 2013 - August 2014  Number of Cards and POS with Contactless Payment Functionality, in thousands, 2013  Breakdown of Attitude to Mobile Proximity Payment, in % of Mobile Internet Users, 2014e  Breakdown of Attitude to Mobile Wallet, in % of Mobile Internet Users, 2014e  Breakdown of Most Trusted Providers of Mobile Wallet, in % of Mobile Internet Users who Are Interested in Using Mobile Wallets, 2014e WESTERN EUROPE (cont.) 5.4. SPAIN  Breakdown of B2C E-Commerce Purchases, by Selected Payment Methods, in %, 2014e  Reason for Abandoning Mobile Shopping Cart, in % of Mobile Shoppers, July 2014  Breakdown of Intention to Use Mobile Payments, in % of Consumers, July 2014 5.7. SWEDEN  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January 2014 5.6. NETHERLANDS  Breakdown of B2C E-Commerce Payments, by Payment Method, in %, H1 2014  Breakdown of B2C E-Commerce Payments by Method, by Shopping Channel, in %, H1 2014 Table of Contents (8 of 16) Global Online Payment Methods: Second Half 2014
  13. 13. - 13 - 5.8. DENMARK  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January 2014 5.9. FINLAND  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January 2014 WESTERN EUROPE (cont.) 5.10. NORWAY  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January 2014 5.11. SWITZERLAND  Breakdown of Mobile Payment App Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014  Breakdown of NFC Payment Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014 5.12. AUSTRIA  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2006 & 2013  Breakdown of Mobile Payment App Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014  Breakdown of NFC Payment Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (9 of 16)
  14. 14. - 14 - EASTERN EUROPE 5.13. RUSSIA  Online and Mobile Payment Trends and News about Players, H2 2014  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender and Location, 2013  Breakdown of Usage of Online Payment, by Frequency, and Breakdown of Intention to Use Online Payment in the Future, in % of Internet Users, February 2014  Purposes of Using Online Payment, in % of Online Payment Users, 12 Months to February 2014  Knowledge and Usage of Non-Cash Payment Methods, incl. Online, in % of Internet Users in Large Cities, Ranked by Usage, April 2014  Knowledge and Usage of E-Wallet Services, incl. Online, in % of Internet Users in Large Cities, Ranked by Usage, April 2014  Share of Attempted Fraud Transactions in E-Commerce, by Sector, 2013  The Share of Actual Fraudulent Transactions on E-Commerce Payments with Cards, 2013  Breakdown of Online Fraud Losses, by Fraud Type, in % and in USD million, 2011 & 2012  Devices Used to Make Online Payment, in % of Online Payment Users, 12 Months to February 2014  Penetration of Users Paying Online via Mobile Devices, by Age Group and Gender, in % of Online Payment Users in the Relevant Group, 12 Months to February 2014  Penetration of Users Paying Online via Mobile Devices, by Household Income and City Size, in % of Online Payment Users in the Relevant Group, 12 Months to February 2014  Purposes of Making Online Payments via Mobile Devices, by Rank, 12 Months to February 2014 5.14. TURKEY  Number and Value of Domestic E-Commerce Transactions with Cards, in millions and in TRY billion, Q1 2012 - Q3 2014  Number and Value of Cross-Border E-Commerce Transactions with Cards, in millions and in TRY million, Q1 2012 - Q3 2014  Major Payment Methods Used in B2C E-Commerce, by Rank, 2014e Global Online Payment Methods: Second Half 2014 Table of Contents (10 of 16)
  15. 15. - 15 - EASTERN EUROPE (cont.) 5.15. POLAND  Breakdown of Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, March 2014 5.16. GREECE  Payment Methods Most Offered in B2C E-Commerce, in % of Online Shops, H1 2014 5.17. CZECH REPUBLIC  Breakdown of Online Bank Card Payments, by E-Commerce Categories, in %, by Transaction Value and Volume, 2013 5.18. HUNGARY  Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers, May 2014  Value and Number of Online Payment Transactions with Cards, in HUF million and in million Transactions, by Cards Issued in the Country and Outside the Country, H1 2010 - H1 2014  Value and Number of Contactless Payment Transactions with Cards, in HUF million and in million Transactions, by Cards Issued in the Country and Outside the Country, H1 2012 - H1 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (11 of 16)
  16. 16. - 16 - 5.19. ROMANIA  Breakdown of Payment Methods Used in B2C E-Commerce, in %, 2013  Number of Online Credit Card Payments for Products and Services, in millions, 2012 & 2013 EASTERN EUROPE (cont.) 5.20. BELARUS  Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, March 2014 5.21. SLOVENIA  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 12 Months to March 2014 5.22. ESTONIA  Value and Number of Domestic B2C E-Commerce Card Transactions, by Debit and Credit Cards and Total, in EUR million and in thousands, Q1 2013 - Q3 2014  Value and Number of Cross-Border B2C E-Commerce Card Transactions, by Debit and Credit Cards and Total, in EUR million and in thousands, Q1 2013 - Q3 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (12 of 16)
  17. 17. - 17 - 6. LATIN AMERICA 6.1. REGIONAL  Profiles of Online Payment Users, by Regional and Country, in % of Online Payment Users, 2014e  Products and Services Paid for Online, in % of Online Payment Users, 2014e  Share of Online Payment Users Paying with Smartphones, in %, 2014e  Potential Usage of New Payment Methods, incl. Mobile, in % of Online Payment Users, 2014e  Products and Services Paid for Online, in % of Online Payment Users, 2014e 6.2. BRAZIL  Online and Mobile Payment Trends and News about Players, H2 2014  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2012 & 2013  Payment Methods Used in B2C E-Commerce, by Income and Age Groups, in % of Online Shoppers in Each Group, 2013  Payment Methods Used in B2C E-Commerce, by Gender, in % of Online Shoppers, 2013  Reasons not to Shop Online, in % of Internet Users Who Do Not Shop Online, incl. Payment, 2013  M-Commerce Activities Performed on Smartphone or Tablet, in % of Smartphone and/or Tablet Owners, incl. Purchasing via Payment Intermediary, June 2014  Reasons for not Shopping on Mobile, in % of Smartphone and/or Tablet Owners, incl. Absence of Credit Card, June 2014  Security Features that Make Users Feel Safer when Shopping on Mobile, in % of Smartphone and/or Tablet Owners, incl. Payment, June 2014 6.3. MEXICO  Breakdown of Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013  Barriers to Mobile Purchase, in % of Online Shoppers who Own Tablet/Smartphone, June 2014  Share of Shoppers with Access to Payment Methods for Mobile Shopping, by Online Shoppers Owning Smartphone and Tablet, in %, June 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (13 of 16)
  18. 18. - 18 - 6. LATIN AMERICA (cont.) 6.4. ARGENTINA  Breakdown of Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, June 2014  Reasons for not Shopping Online, incl. Payment-Related, in % of Internet Users Who do not Shop Online, 2013 & 2014, Ranked by 2014  Online Payment Activities to be Carried Out if Greater Security is Guaranteed, in % of Internet Users, 2013 & 2014  Devices Used to Make Payments Online, in % of Online Payment Users, 2014e 6.5. COLOMBIA  Number of Payment Transactions Conducted with Mobile Phone, in millions, 2012 & 2013 6.6. CHILE  Penetration of Online Payment Users on Internet Users, by Type of Payment Activity, by Location and Age Group, 2013 Global Online Payment Methods: Second Half 2014 Table of Contents (14 of 16)
  19. 19. - 19 - 7. MIDDLE EAST 7.1. REGIONAL  Online and Mobile Payment Trends and News about Players, H2 2014  Share of Online Shoppers Paying with Cash on Delivery, in %, by Country, 2014e 7.2. UAE  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 3 Months to February 2014 8. AFRICA 8.1. REGIONAL  Online and Mobile Payment Trends and News about Players, H2 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (15 of 16)
  20. 20. - 20 - 8. AFRICA (cont.) 8.2. SOUTH AFRICA  Most Preferred Payment Methods in B2C E-Commerce, by Rank, 2013 8.3. KENYA  Mobile Payment Statistics, incl. Number of Transactions, in millions, Value of Transactions, in KES billion, Number of Customers, in millions, and Number of Agents, in thousands, 2008 - 2013 & H1 2014 8.4. NIGERIA  Mobile Payment Statistics, incl. Number of Transactions, in thousands, Value of Transactions, in NGN million, H1 2013, H2 2013, & H1 2014  Breakdown of Reasons for not Shopping Online, incl. Payment, in % of Internet Users Who do not Shop Online, June 2014  Breakdown of Factors Influencing the Choice of Favorite Online Stores, incl. Payment, in % of Online Shoppers, June 2014  Breakdown of Preferred Delivery Options, incl. Payment upon Delivery, in % of Online Shoppers, June 2014 Global Online Payment Methods: Second Half 2014 Table of Contents (16 of 16)
  21. 21. - 21 - Samples Global Online Payment Methods: Second Half 2014
  22. 22. - 22 - General Methodology of our Market Reports:  This report includes the results of secondary market research: By using various sources we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.  Cross referencing of data was conducted in order to ensure validity and reliability.  This report contains a Management Summary, summarizing the main information provided in each chapter.  Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statement of the chart and a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period the data on the chart refers to.  Furthermore, the source of information and its release date are provided on every chart. It is possible that the information included in one chart is derived from several sources. Then, all sources are mentioned on the chart.  This report also includes rankings. Within these rankings, it is possible that the total amount adds up to more than 100%. If this is the case, multiple answers were possible, and this is then mentioned in the note of the chart.  If available, additional information about the data collection, for example the time of survey and number of people asked, is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.  When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used. Methodology for our Global Online Payment: Second Half report:  This report covers the global online payment market. It takes into account a wide definition of online payment, including payment methods used in B2C E-Commerce and mobile payment.  All major countries are covered, while data availability varied across the markets.  Countries are grouped by regions, with regions presented in the descending order of B2C E-Commerce sales. Within each region, the countries are also ranked by sales. Besides country and regional data, information about global development is also included.  Depending on data availability, the following types of market information are included: the most used payment methods in B2C E-Commerce, number and volume of online and mobile payment transactions, information about online and mobile payment users and about E-Commerce payment fraud. Not all the mentioned types of information are available for each of the covered countries. For the leading country or countries in each region, also online and mobile payment trends and news about major players, such as payment providers, banks and retailers are presented.  The report includes recent data, mostly published within the previous 6 months. The exact date of publication of the source is stated on each chart. The time period which the data refers to differs by source. Methodology Global Online Payment Methods: Second Half 2014
  23. 23. - 23 - WHAT IS THE TARGET AUDIENCE FOR THE MARKET REPORTS? The target group of our B2C E-Commerce reports are decision makers in top-management, for example from the departments E-Commerce, Business Development, Strategy, Marketing, etc. from large corporations worldwide. WHAT SOURCES ARE USED FOR THE MARKET REPORTS? The reports are all based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other sources. WHAT TYPE OF RESEARCHERS ARE FINDING THE INFORMATION FOR OUR MARKET REPORTS? yStats.com employs multilingual researchers that research and filter all sources and translate the relevant information into English. This ensures that the content of the original sources is correctly interpreted. WHAT TYPE OF ANALYSTS ARE WRITING THE MARKET REPORTS? After the information is researched, it is further analyzed by our international team of research analysts. These analysts have a long experience in the field of E-Commerce research, and they understand the specifications of the market. WHERE CAN I SEE WHAT KIND OF INFORMATION IS INCLUDED IN THE MARKET REPORTS? For every market report, a detailed Table of Contents is available, clearly stating what information is included. All Table of Contents can be found on our homepage and in the product brochures of the market reports. IS THE INFORMATION IN THE MARKET REPORTS COMPARABLE FROM COUNTRY TO COUNTRY? Due to the fact that the information included in the market reports is derived from different sources, some information is not comparable across countries. Different sources mostly have different definitions. HOW DO I ORDER A MARKET REPORT? If you would like to order, please fill out the report order from the market report included in the relevant product brochure. Afterwards, please sign it and send it back to us by fax or e-mail. IN WHAT FORMAT ARE THE MARKET REPORTS DELIVERED? The market reports are delivered in PowerPoint and PDF format. If a different format is needed, please contact us before the purchase. It would also be possible to order printed versions of the reports for a slightly higher price. HOW LONG DOES IT TAKE ME TO GAIN ACCESS TO THE REPORT? In general, potential clients gain access to the report within a few hours after sending out the report order form. IS THE REPORT SENT TO MY EMAIL? In general, we provide customers with access to our website. After logging in, the customer can download the report as PowerPoint and PDF files. IS IT POSSIBLE TO PURCHASE ONLY SELECTED PARTS FROM A MARKET REPORT? In general, the market reports are only sold as a whole. However, if you are only interested in parts of the report, please contact us. HOW CAN I PAY FOR THE MARKET REPORT? 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We offer different licensing options. Single User Licenses mean that only one user from an organization can access the report. A Site License, allowing all users within a given geographical location to access the report, is available for double the price. Global Site Licenses, allowing access to all worldwide users of an organization, are available for triple the price. I HAVE A RESEARCH REQUEST THAT CANNOT BE ANSWERED THROUGH THE MARKET REPORTS. ARE THERE ANY FURTHER PRODUCTS? If you require further information, we also offer “Customized Research” on all sectors and countries worldwide. After a detailed briefing, we conduct pre-research and provide potential customers with an offer. DO YOU OFFER DISCOUNTS? If you are interested in purchasing several reports, please contact us. We will consider the possibility of bundle pricing. DO YOU OFFER AN ANNUAL SUBSCRIPTIO OF THE MARKET REPORTS? Yes. Our product “Full Access Global E-Commerce Reports” gives customers access to all our E-Commerce market reports. Furthermore, access to all the market reports we publish during the subscription period is guaranteed. Frequently Asked Questions Global Online Payment Methods: Second Half 2014
  24. 24. - 24 - Travis Witteveen Chief Operating Officer – Markets and Operations Avira GmbH: Leading European Software Company ”As a company that operates on a global level, the research results that yStats.com provides represent significant added benefit for us. The comprehensive analyses are executed quickly and flexibly. Furthermore, they are a reliable resource for helping us to make strategic decisions.” Iris Stöckl Director Investor and Public Relations Wirecard AG: Leading E-Banking Company “The flexibility that yStats.com offers ensures that we always receive analyses, data and reports that match our needs. Fast, objective and to the point!” Steve Rotter Vice President of Marketing Brightcove, Inc.: Leading Online Video Company “yStats.com quickly and flexibly compiles the information we require. Regardless of whether we need local or transnational data, we always get the best results from yStats.com!” Dr. Marcus Ackermann Member of the Executive Board Bonprix: Leading Online Shopping Company “When we need the latest trends and statistics on the retail, homeshopping and e-commerce market, we turn to yStats.com. yStats.com turns the data into concise information that is objective and reliable. yStats.com delivers a cost-efficient and time saving research service for our company Internet, Consulting, Retail, Finance and Other Companies Internet  Google  Amazon  eBay  Avira  Skype  Digital River  First Data  Citrix Online  Wirecard  1 & 1  Skrill / Moneybookers  Deutsche Telekom  CyberSource  bwin Interactive Entertainment  Brightcove Consulting  Boston Consulting Group  Deloitte  Bain & Company  Accenture Finance  Goldman Sachs  Credit Suisse  Morgan Stanley  Bank of America Merrill Lynch  Citigroup  Oppenheimer & Co. Retail  OTTO Group  Costco  Tchibo Direct  Diesel Other  Red Bull  BASF  Lego  Beiersdorf  Xerox Quotes of our Customers Selected References Global Online Payment Methods: Second Half 2014
  25. 25. - 25 - Report Publication Date Price (excl. VAT)* Europe Online Payment Methods: Second Half 2014 November 2014 € 1,450 Asia-Pacific Online Payment Methods: Second Half 2014 November 2014 € 950 Fraud in Global B2C E-Commerce & Online Payment 2014 October 2014 € 950 Eastern Europe B2C E-Commerce Market 2014 October 2014 € 2,950 The World’s Leading B2C E-Commerce Companies 2014 October 2014 € 450 Russia B2C E-Commerce Market 2014 October 2014 € 950 Global B2C E-Commerce Market 2014 October 2014 € 6,450 Global B2C E-Commerce & Online Payment Market 2014 October 2014 € 7,450 Global Luxury B2C E-Commerce Snapshot 2014 August 2014 € 950 Asia-Pacific B2C E-Commerce Market 2014 August 2014 € 5,450 South East Asia B2C E-Commerce Market 2014 July 2014 € 3,450 India B2C E-Commerce Market 2014 July 2014 € 950 Malaysia B2C E-Commerce Market 2014 July 2014 € 950 China B2C E-Commerce Market 2014 June 2014 € 1,450 Indonesia B2C E-Commerce Market 2014 June 2014 € 950 Vietnam B2C E-Commerce Market 2014 June 2014 € 950 Global Online Payment Methods: First Half 2014 May 2014 € 3,450 Europe Online Payment Methods: First Half 2014 May 2014 € 2,450 Global B2C E-Commerce Delivery 2014 May 2014 € 3,950 Europe B2C E-Commerce Delivery 2014 May 2014 € 2,450 Global Cross-Border B2C E-Commerce 2014 April 2014 € 3,450 Europe Cross-Border B2C E-Commerce 2014 April 2014 € 2,450 Global Clothing B2C E-Commerce Report 2013 July 2013 € 3,950 Europe Clothing B2C E-Commerce Report 2013 July 2013 € 2,450 Europe M-Commerce Snapshot 2014 April 2014 € 1,950 Global M-Commerce 2014: Smartphones & Tablets March 2014 € 3,450 Africa B2C E-Commerce Report 2013 December 2013 € 2,450 Europe B2C E-Commerce Report 2013 September 2013 € 3,950 *Single User License Report Planned Date Price (excl. VAT) Brazil B2C E-Commerce Market 2014 December 2014 To be announced Latin America B2C E-Commerce Market 2014 December 2014 To be announced Selected Published Reports Future Reports Global Online Payment Methods: Second Half 2014
  26. 26. - 26 - Report Order Form Global Online Payment Methods: Second Half 2014
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