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EUROPE ONLINE PAYMENT METHODS:
FULL YEAR 2014
March 2015
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General Information
Product Details
Language: English
Format: PDF & Power Point
Number of Pages/Charts: 152
Covered ...
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Countries in Europe Show Diversity in Online Payment Methods Preference
Online and mobile payments worldwide are for...
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1. MANAGEMENT SUMMARY
2. GLOBAL DEVELOPMENTS
 Online and Mobile Payment Trends and News about Players, H2 2014
 On...
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3.2.WESTERN EUROPE
3.2.1. UK
 Online and Mobile Payment Trends and News about Players, H2 2014
 Online and Mobile ...
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3. EUROPE (cont.)
3.2. WESTERN EUROPE (cont.)
3.2.2. GERMANY (cont.)
 Perception of Payment Method Costs, in % of O...
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3. EUROPE (cont.)
3.2. WESTERN EUROPE (cont.)
3.2.4. SPAIN
 Breakdown of B2C E-Commerce Purchases, by Selected Paym...
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3. EUROPE (cont.)
3.2. WESTERN EUROPE (cont.)
3.2.8. SWEDEN
 Breakdown of Preferred Payment Methods in B2C E-Commer...
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3. EUROPE (cont.)
3.2. WESTERN EUROPE (cont.)
3.2.12. SWITZERLAND
 Used Payment Methods in M-Commerce, in % of Mobi...
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3. EUROPE (cont.)
3.3. EASTERN EUROPE (cont.)
3.3.1. RUSSIA (cont.)
 Breakdown of Usage of Online Payment, by Freq...
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3. EUROPE (cont.)
3.3. EASTERN EUROPE (cont.)
3.3.3. POLAND
 Breakdown of Payment Methods Most Used in B2C E-Comme...
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3. EUROPE (cont.)
3.3. EASTERN EUROPE (cont.)
3.3.7. ROMANIA
 Breakdown of Payment Methods Used in B2C E-Commerce,...
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Samples
Europe Online Payment Methods: Full Year 2014
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General Methodology of our Market Reports:
 This report includes the results of secondary market research: By usin...
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WHAT IS THE TARGET AUDIENCE FOR THE MARKET
REPORTS?
The target group of our B2C E-Commerce reports are decision
mak...
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Travis Witteveen
Chief Operating Officer – Markets and Operations
Avira GmbH: Leading European Software Company
”As...
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Report Publication Date Price (excl. VAT)*
Global Online Payment Methods: Full Year 2014 March 2015 € 3,950
Asia-Pa...
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Report Order Form
Europe Online Payment Methods: Full Year 2014
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Europe Online Payment Methods: Full Year 2014
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Product Brochure: Europe Online Payment Methods: Full Year 2014

  1. 1. EUROPE ONLINE PAYMENT METHODS: FULL YEAR 2014 March 2015
  2. 2. - 2 - General Information Product Details Language: English Format: PDF & Power Point Number of Pages/Charts: 152 Covered Countries/Regions: Europe, Western Europe, Eastern Europe, UK, Germany, France, Spain, Italy, Netherlands, Belgium, Sweden, Denmark, Finland, Norway, Switzerland, Austria, Russia, Turkey, Poland, Greece, Czech Republic, Hungary, Romania, Belarus, Slovenia, Estonia Prices Single User License: € 1,950 (excl. VAT) Site License: € 2,925 (excl. VAT) Global Site License: € 3,900 (excl. VAT) Questions Answered in This Report  What are the major online and mobile payment trends in the third largest B2C E-Commerce market worldwide?  How do preferences for payment methods differ between online shoppers in Western and Eastern Europe?  What are the most used payment methods in B2C E-Commerce in various countries in Europe?  How are mobile and contactless payments developing in leading countries of this region? Europe Online Payment Methods: Full Year 2014
  3. 3. - 3 - Countries in Europe Show Diversity in Online Payment Methods Preference Online and mobile payments worldwide are forecasted to top three trillion Euros in the next five years. Mobile payment is the growth leader, outpacing online and the total payments market, with further growth expected following the launches of varying mobile payment solutions, including Apple Pay. Fast and one-touch checkout is a trend on the global online and mobile payment market, with one-touch solutions released by Amazon, PayPal and Apple Pay. Another trend is large payment companies preparing to separate from their E-Commerce parent companies. EBay announced plans to spin off PayPal, while Alibaba revealed that it will let Alipay go public after Alibaba’s own IPO. The players that have intensified their efforts on the payments markets in 2014 are social networks and messengers, with Twitter, Facebook and Snapchat launching peer-to-peer payments. The world’s third largest region by B2C E-Commerce sales shows wide diversity in terms of payment methods used in online shopping. While non-cash payment methods, especially credit cards, dominate in the Western sub-region, cash on delivery and various alternative methods are most used in Eastern European countries. Both sub-regions show potential for mobile payments growth. Europe’s largest online market, the UK, was dominated by credit and debit cards in terms of payment methods in 2014, while a quarter of online shoppers dropped the purchasing process if their preferred payment method in not offered. In Germany, invoice remained the leading payment method, while PayPal increased its share. The payment method used the most by online shoppers in France was “Bank Card” at the beginning of 2014, followed by “Online Payment Service”. In Russia, while cash remained the most used payment method in online shopping, half of Internet users already have experience with online payments and a significant share plans to do so more. In Hungary, Romania and Belarus, cash on delivery was likewise the most used method. However, there are also exemptions to this trend in Eastern Europe: in Turkey card payment dominated and grew rapidly in 2014. Key Findings Europe Online Payment Methods: Full Year 2014
  4. 4. - 4 - 1. MANAGEMENT SUMMARY 2. GLOBAL DEVELOPMENTS  Online and Mobile Payment Trends and News about Players, H2 2014  Online Payment Overview and Trends, H1 2014  Value of Digital Payments, in USD trillion, 2014e & 2019f  Value of B2C E-Commerce Payment Transactions, by Method, in USD billion, and in % CAGR, 2012 & 2017f  Number of B2C E-Commerce Payment Transactions, in billions, 2011 - 2015f  Number of Mobile Payment Transactions, by Bank and Non-Bank, in billions, 2011 - 2015f  Value of Mobile Payments, in USD billion, 2013 & 2014f  Mobile Wallet Market Value, in USD billion, 2012 & 2018f  Number of NFC Payment Users, in millions, 2014e & 2019f  Share of Consumers who Used Mobile Payment In-Store or in Online Shopping, by Selected Countries, 2014e  Breakdown of Mobile Wallet Usage and Attitude Among Users in Advanced Markets, in % of Respondents, 3 Months to March 2014  Major Concerns about Online Shopping, in % of Online Shoppers, May 2014  Reasons for Not Shopping Online, in % of Consumers who Do Not Shop Online, 2012 & 2013  Share of Consumers who Do Not Shop Online Because of Lack of Trust to Online Payment Methods, by Selected Countries, in %, 2013  Payment-Related Reasons for Not Shopping Online More Often, Compared to Other Reasons, in % of Online Shoppers Who Buy Online Less than Once a Month, by Selected Countries, September 2013  Payment Methods Perceived to be Safest, incl. Online, in % of Consumers, by Age Group, June 2014 3. EUROPE 3.1. REGIONAL  Breakdown of Payment Methods Most Preferred in B2C E-Commerce, in % of Online Shoppers, by Selected Countries and Sub-Regions, 2013  Payment-Related Reasons for Not Shopping Online More Often, Compared to Other Reasons, in % of Online Shoppers Who Buy Less than Once a Month, by Selected Countries, September 2013  Share of Internet Users who are Concerned about Security of Online Payments in Online Banking and Online Shopping in the EU, by Country, June 2013 & March 2012 Table of Contents (1 of 9) Europe Online Payment Methods: Full Year 2014
  5. 5. - 5 - 3.2.WESTERN EUROPE 3.2.1. UK  Online and Mobile Payment Trends and News about Players, H2 2014  Online and Mobile Payment Trends and News about Players, H1 2014  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2014  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender, 2014  Popular Methods to Pay Online, in % of Consumers, August 2014  Major Reasons for Abandoning Online Shopping Cart, in % of Consumers who Abandoned Online Shopping Carts, August 2014  Online Card Payment Fraud, in GBP million, by Fraud Against UK-Based Online Retailers and Overseas- Based Online Retailers, 2012 & 2013e  Mobile Payments Conducted, by Type, in % of Internet Users, by Age Group, 12 Month to July 2014  Interest in Using Mobile Payments, in % of Internet Users Who Do Not Use Mobile Payments, by Age Group, July 2014  Number of Cards with Contactless Payment Functionality, in millions, December 2012, December 2013 & June 2014  Number of Bank-Owned Terminals with Contactless Payment Functionality, in thousands, December 2012, December 2013 & June 2014  Number and Value of Contactless Card Transactions, in GBP million and million transactions, by Debit and Credit/Charge Card, and in % Growth, June 2014 3.2.2. GERMANY  Online and Mobile Payment Trends and News about Players, H2 2014  Online and Mobile Payment Trends and News about Players, H1 2014  Breakdown of B2C E-Commerce Sales by Payment Methods, 2012 & 2013  Breakdown of Interactive Retail Sales* by Payment Methods, in EUR million and in %, 2012 & 2013  Breakdown of Payment Methods Used to Buy Digital Goods, in %, by Age Groups and Total, 2013  Top 3 Most Used Payment Methods in B2C E-Commerce, in % of Online Shoppers, Compared to Austria and Switzerland, 2013  Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2013  Offered Payment Methods in B2C E-Commerce, in % of Online Shops, 2013  Most Secure Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2013  Breakdown of the Importance of Factors in Online Shopping, Incl. Payment, in % of Online Shoppers, January 2014  Reasons for Abandoning Online Shopping Cart, in % of Internet Users, June 2014  Usage of Additional Charges for Selected Payment Methods, in % of Online Merchants, 2012 - 2014 Europe Online Payment Methods: Full Year 2014 Table of Contents (2 of 9)
  6. 6. - 6 - 3. EUROPE (cont.) 3.2. WESTERN EUROPE (cont.) 3.2.2. GERMANY (cont.)  Perception of Payment Method Costs, in % of Online Merchants Offering the Method, June 2014  Breakdown of Payment Method Processing, by Own Processing and Processing Through Payment Service Provider, in % of Online Merchants Offering the Method, June 2014  Usage of Payment Risk Check, by Payment Method and by External and Internal Risk Check, in % of Online Merchants, June 2014  Average Order Value, by Payment Method, in EUR, June 2014  Used Payment Methods in M-Commerce, in % of Mobile Shoppers, 2013  Most Important Factors in M-Commerce, incl. Mobile Payment Security, in % of Online Shoppers, 2013  Number of Mobile Payment Users, in thousands, 2014e & 2020f  Breakdown of Mobile Payment App Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014  Breakdown of NFC Payment Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014 3.2.3. FRANCE  Online and Mobile Payment Trends and News about Players, H2 2014  Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, Q1 2014  Value of Card Fraud in Domestic E-Commerce Transactions, in EUR million, and Fraud Rate, in % of Transactions, 2009 – 2013  Share of 3D Secure Transactions on Total Online Card Payments, in %, April 2011 - April 2014  Number of Retail Stores with Contactless Payment Terminals, in thousands, and in % Penetration Rate, March 2014 - September 2014  Number of Cards with Contactless Payment Functionality, in millions, and in % Penetration Rate, March 2014 - September 2014  Share of Consumers Who Made Payments with Mobile Phone in Store, in %, September 2014  Interest in Making In-Store Payments with Mobile Phone in the Future, in % of Smartphone Owners Who Have Not Made Payments with Mobile Phone in Store, in %, September 2014  Places for Perspective Usage of Mobile Payments, in % Smartphone Users who Have not Made Mobile Payments in Store, September 2014 Europe Online Payment Methods: Full Year 2014 Table of Contents (3 of 9)
  7. 7. - 7 - 3. EUROPE (cont.) 3.2. WESTERN EUROPE (cont.) 3.2.4. SPAIN  Breakdown of B2C E-Commerce Purchases, by Selected Payment Methods, in %, 2014e  Most Used Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2012 & 2013  Payment Systems in B2C E-Commerce, in % of Online Merchants, February 2014  Reason for Abandoning Mobile Shopping Cart, in % of Mobile Shoppers, July 2014  Breakdown of Intention to Use Mobile Payments, in % of Consumers, July 2014 3.2.5. ITALY  Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2012 - 2014f  Value of B2C E-Commerce Payments, by Credit Card and Others, in EUR million, August 2013 - August 2014  Number of Cards and POS with Contactless Payment Functionality, in thousands, 2013  Breakdown of Attitude to Mobile Proximity Payment, in % of Mobile Internet Users, 2014e  Breakdown of Attitude to Mobile Wallet, in % of Mobile Internet Users, 2014e  Breakdown of Most Trusted Providers of Mobile Wallet, in % of Mobile Internet Users who Are Interested in Using Mobile Wallets, 2014e 3.2.6. NETHERLANDS  Breakdown of B2C E-Commerce Payments, by Payment Method, in %, H1 2014  Breakdown of B2C E-Commerce Payments by Method, by Shopping Channel, in %, H1 2014  Breakdown of B2C E-Commerce Transactions by Payment Methods, in %, 2012/2013 3.2.7. BELGIUM  Payment Methods Offered in B2C E-Commerce, in % of Online Merchants, 2012 & 2013  Payment Methods Offered in M-Commerce via Smartphones, in % of M-Commerce Merchants, 2013 Europe Online Payment Methods: Full Year 2014 Table of Contents (4 of 9)
  8. 8. - 8 - 3. EUROPE (cont.) 3.2. WESTERN EUROPE (cont.) 3.2.8. SWEDEN  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January 2014  Breakdown of the Preferred Payment Methods in B2C E-Commerce and M-Commerce, in %, Q3 2013  Breakdown of the Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Q3 2012 & Q4 2013 3.2.9. DENMARK  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January 2014  Breakdown of the Preferred Payment Methods in B2C E-Commerce and M-Commerce, in %, Q3 2013  Breakdown of the Last B2C E-Commerce Purchase by Payment Methods, in % of Online Shoppers, 2013  Breakdown of Credit/Debit Card Payment for the Last B2C E-Commerce Purchase, by Card Brands, in %, 2013 3.2.10. FINLAND  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January 2014  Breakdown of the Preferred Payment Methods in B2C E-Commerce and M-Commerce, in %, Q3 2013 3.2.11. NORWAY  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, January 2014  Breakdown of the Preferred Payment Methods in B2C E-Commerce and M-Commerce, in %, Q3 2013 Europe Online Payment Methods: Full Year 2014 Table of Contents (5 of 9)
  9. 9. - 9 - 3. EUROPE (cont.) 3.2. WESTERN EUROPE (cont.) 3.2.12. SWITZERLAND  Used Payment Methods in M-Commerce, in % of Mobile Shoppers, 2013  Breakdown of Mobile Payment App Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014  Breakdown of NFC Payment Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014 3.2.13. AUSTRIA  Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2006 & 2013  Used Payment Methods in M-Commerce, in % of Mobile Shoppers, 2013  Breakdown of Mobile Payment App Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014  Breakdown of NFC Payment Usage, by Current Usage and Potential Usage, in % of Internet Users, June 2014 3.3. EASTERN EUROPE 3.3.1. RUSSIA  Online and Mobile Payment Trends and News about Players, H2 2014  Online and Mobile Payment Trends and News about Players, H1 2014  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender and Location, 2013  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2010 – 2013 Europe Online Payment Methods: Full Year 2014 Table of Contents (6 of 9)
  10. 10. - 10 - 3. EUROPE (cont.) 3.3. EASTERN EUROPE (cont.) 3.3.1. RUSSIA (cont.)  Breakdown of Usage of Online Payment, by Frequency, and Breakdown of Intention to Use Online Payment in the Future, in % of Internet Users, February 2014  Purposes of Using Online Payment, in % of Online Payment Users, 12 Months to February 2014  Knowledge and Usage of Non-Cash Payment Methods, incl. Online, in % of Internet Users in Large Cities, Ranked by Usage, April 2014  Knowledge and Usage of E-Wallet Services, incl. Online, in % of Internet Users in Large Cities, Ranked by Usage, April 2014  Share of Attempted Fraud Transactions in E-Commerce, by Sector, 2013  The Share of Actual Fraudulent Transactions on E-Commerce Payments with Cards, 2013  Breakdown of Online Fraud Losses, by Fraud Type, in % and in USD million, 2011 & 2012  Devices Used to Make Online Payment, in % of Online Payment Users, 12 Months to February 2014  Penetration of Users Paying Online via Mobile Devices, by Age Group and Gender, in % of Online Payment Users in the Relevant Group, 12 Months to February 2014  Penetration of Users Paying Online via Mobile Devices, by Household Income and City Size,  in % of Online Payment Users in the Relevant Group, 12 Months to February 2014  Purposes of Making Online Payments via Mobile Devices, by Rank, 12 Months to February 2014 3.3.2. TURKEY  Breakdown of Most Used Payment Methods in B2C E-Commerce, in % of Online Shoppers, 2012  Number and Value of Domestic E-Commerce Transactions with Cards, in millions and in TRY billion, Q1 2012 - Q3 2014  Number and Value of Cross-Border E-Commerce Transactions with Cards, in millions and in TRY million, Q1 2012 - Q3 2014  Major Payment Methods Used in B2C E-Commerce, by Rank, 2014e Europe Online Payment Methods: Full Year 2014 Table of Contents (7 of 9)
  11. 11. - 11 - 3. EUROPE (cont.) 3.3. EASTERN EUROPE (cont.) 3.3.3. POLAND  Breakdown of Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, March 2014 3.3.4. GREECE  Payment Methods Most Offered in B2C E-Commerce, in % of Online Shops, H1 2014 3.3.5. CZECH REPUBLIC  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, by Gender and Age Group, Q2 2013  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013  Breakdown of Online Bank Card Payments, by E-Commerce Categories, in %, by Transaction Value and Volume, 2013 3.3.6. HUNGARY  Payment Methods Preferred in B2C E-Commerce, in % of Online Shoppers, May 2014  Value and Number of Online Payment Transactions with Cards, in HUF million and in million Transactions, by Cards Issued in the Country and Outside the Country, H1 2010 - H1 2014  Value and Number of Contactless Payment Transactions with Cards, in HUF million and in million Transactions, by Cards Issued in the Country and Outside the Country, H1 2012 - H1 2014 Europe Online Payment Methods: Full Year 2014 Table of Contents (8 of 9)
  12. 12. - 12 - 3. EUROPE (cont.) 3.3. EASTERN EUROPE (cont.) 3.3.7. ROMANIA  Breakdown of Payment Methods Used in B2C E-Commerce, in %, 2013  Number of Online Credit Card Payments for Products and Services, in millions, 2012 & 2013 3.3.8. BELARUS  Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, March 2014 3.3.9. SLOVENIA  Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 12 Months to March 2014 3.3.10. ESTONIA  Value and Number of Domestic B2C E-Commerce Card Transactions, by Debit and Credit Cards and Total, in EUR million and in thousands, Q1 2013 - Q3 2014  Value and Number of Cross-Border B2C E-Commerce Card Transactions, by Debit and Credit Cards and Total, in EUR million and in thousands, Q1 2013 - Q3 2014 Table of Contents (9 of 9) Europe Online Payment Methods: Full Year 2014
  13. 13. - 13 - Samples Europe Online Payment Methods: Full Year 2014
  14. 14. - 14 - General Methodology of our Market Reports:  This report includes the results of secondary market research: By using various sources we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.  Cross referencing of data was conducted in order to ensure validity and reliability.  This report contains a Management Summary, summarizing the main information provided in each chapter.  Besides providing information on the specific topic, every chart contains an Action Title, which summarizes the main statement of the chart and a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period the data on the chart refers to.  Furthermore, the source of information and its release date are provided on every chart. It is possible that the information included in one chart is derived from several sources. Then, all sources are mentioned on the chart.  This report also includes rankings. Within these rankings, it is possible that the total amount adds up to more than 100%. If this is the case, multiple answers were possible, and this is then mentioned in the note of the chart.  If available, additional information about the data collection, for example the time of survey and number of people asked, is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.  When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used. Methodology for our Europe Online Payment: Full Year report:  This report covers the online payment market. It takes into account a wide definition of online payment, including mobile payment.  The report starts with a global chapter, whether worldwide trends in development of online payment methods were covered.  Regional data was presented first, while the countries were included in the order of descending B2C E-Commerce sales.  All major countries in the region were covered, while data availability varied across the markets.  Depending on data availability, the following types of market information were included: the most used and most offered payment methods in B2C E-Commerce, online and mobile payment trends, number and volume of online and mobile payment transactions, information about online and mobile payment users. For the leading countries, also online and mobile payment trends and news about major players, such as payment providers, banks, and retailers were included.  The report includes data mostly published during the previous year (2014). The exact date of publication of the source is stated on each chart. The time period which the data refers to differs by source. Methodology Europe Online Payment Methods: Full Year 2014
  15. 15. - 15 - WHAT IS THE TARGET AUDIENCE FOR THE MARKET REPORTS? The target group of our B2C E-Commerce reports are decision makers in top-management, for example from the departments E-Commerce, Business Development, Strategy, Marketing, etc. from large corporations worldwide. WHAT SOURCES ARE USED FOR THE MARKET REPORTS? The reports are all based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other sources. WHAT TYPE OF RESEARCHERS ARE FINDING THE INFORMATION FOR OUR MARKET REPORTS? yStats.com employs multilingual researchers that research and filter all sources and translate the relevant information into English. This ensures that the content of the original sources is correctly interpreted. WHAT TYPE OF ANALYSTS ARE WRITING THE MARKET REPORTS? After the information is researched, it is further analyzed by our international team of research analysts. These analysts have a long experience in the field of E-Commerce research, and they understand the specifications of the market. WHERE CAN I SEE WHAT KIND OF INFORMATION IS INCLUDED IN THE MARKET REPORTS? For every market report, a detailed Table of Contents is available, clearly stating what information is included. All Table of Contents can be found on our homepage and in the product brochures of the market reports. IS THE INFORMATION IN THE MARKET REPORTS COMPARABLE FROM COUNTRY TO COUNTRY? Due to the fact that the information included in the market reports is derived from different sources, some information is not comparable across countries. Different sources mostly have different definitions. HOW DO I ORDER A MARKET REPORT? If you would like to order, please fill out the report order from the market report included in the relevant product brochure. Afterwards, please sign it and send it back to us by fax or e-mail. IN WHAT FORMAT ARE THE MARKET REPORTS DELIVERED? The market reports are delivered in PowerPoint and PDF format. If a different format is needed, please contact us before the purchase. It would also be possible to order printed versions of the reports for a slightly higher price. HOW LONG DOES IT TAKE ME TO GAIN ACCESS TO THE REPORT? In general, potential clients gain access to the report within a few hours after sending out the report order form. IS THE REPORT SENT TO MY EMAIL? In general, we provide customers with access to our website. After logging in, the customer can download the report as PowerPoint and PDF files. IS IT POSSIBLE TO PURCHASE ONLY SELECTED PARTS FROM A MARKET REPORT? In general, the market reports are only sold as a whole. However, if you are only interested in parts of the report, please contact us. HOW CAN I PAY FOR THE MARKET REPORT? An invoice issued by yStats.com can be paid either by bank transfer or by PayPal. Bank transfer usually takes a few working days, while with PayPal, the money is transferred immediately. DO I HAVE TO PAY TAX IF I PURCHASE A REPORT? Customers from Germany have to pay an additional tax rate of 19%. Customers from the European Union (EU) do not have to pay tax if they enter a valid VAT Identification Number into the report order form. Customers from non-EU countries do not have to pay tax. Moreover, tax has to be paid for all private purchases from the EU. REGARDING THE TIMING, WHEN WILL AN UPDATE OF A MARKET REPORT BE PUBLISHED? In general, the market reports are published on a yearly basis. For further information, please take a look at the report overview, which includes a list of the reports we plan to publish in 2014. If you would like to be informed as soon as the update is published, please inform us. HOW MANY EMPLOYEES OF MY COMPANY HAVE ACCESS TO THE REPORTS? We offer different licensing options. Single User Licenses mean that only one user from an organization can access the report. A Site License, allowing all users within a given geographical location to access the report, is available for double the price. Global Site Licenses, allowing access to all worldwide users of an organization, are available for triple the price. I HAVE A RESEARCH REQUEST THAT CANNOT BE ANSWERED THROUGH THE MARKET REPORTS. ARE THERE ANY FURTHER PRODUCTS? If you require further information, we also offer “Customized Research” on all sectors and countries worldwide. After a detailed briefing, we conduct pre-research and provide potential customers with an offer. DO YOU OFFER DISCOUNTS? If you are interested in purchasing several reports, please contact us. We will consider the possibility of bundle pricing. DO YOU OFFER AN ANNUAL SUBSCRIPTION TO THE MARKET REPORTS? Yes. Our product “Full Access Global E-Commerce Reports” gives customers access to all our E-Commerce market reports. Furthermore, access to all the market reports we publish during the subscription period is guaranteed. Frequently Asked Questions Europe Online Payment Methods: Full Year 2014
  16. 16. - 16 - Travis Witteveen Chief Operating Officer – Markets and Operations Avira GmbH: Leading European Software Company ”As a company that operates on a global level, the research results that yStats.com provides represent significant added benefit for us. The comprehensive analyses are executed quickly and flexibly. Furthermore, they are a reliable resource for helping us to make strategic decisions.” Iris Stöckl Director Investor and Public Relations Wirecard AG: Leading E-Banking Company “The flexibility that yStats.com offers ensures that we always receive analyses, data and reports that match our needs. Fast, objective and to the point!” Steve Rotter Vice President of Marketing Brightcove, Inc.: Leading Online Video Company “yStats.com quickly and flexibly compiles the information we require. Regardless of whether we need local or transnational data, we always get the best results from yStats.com!” Dr. Marcus Ackermann Member of the Executive Board Bonprix: Leading Online Shopping Company “When we need the latest trends and statistics on the retail, homeshopping and e-commerce market, we turn to yStats.com. yStats.com turns the data into concise information that is objective and reliable. yStats.com delivers a cost-efficient and time saving research service for our company Internet, Consulting, Retail, Finance and Other Companies Internet  Google  Amazon  eBay  Avira  Skype  Digital River  First Data  Citrix Online  Wirecard  1 & 1  Skrill / Moneybookers  Deutsche Telekom  CyberSource  bwin Interactive Entertainment  Brightcove Consulting  Boston Consulting Group  Deloitte  Bain & Company  Accenture Finance  Goldman Sachs  Credit Suisse  Morgan Stanley  Bank of America Merrill Lynch  Citigroup  Oppenheimer & Co. Retail  OTTO Group  Costco  Tchibo Direct  Diesel Other  Red Bull  BASF  Lego  Beiersdorf  Xerox Quotes of our Customers Selected References Europe Online Payment Methods: Full Year 2014
  17. 17. - 17 - Report Publication Date Price (excl. VAT)* Global Online Payment Methods: Full Year 2014 March 2015 € 3,950 Asia-Pacific Online Payment Methods: Full Year 2014 March 2015 € 950 North America Online Payment Methods: Full Year 2014 March 2015 € 950 Latin America Online Payment Methods: Full Year 2014 March 2015 € 950 Middle East B2C E-Commerce Market 2015 March 2015 € 1,950 MENA B2C E-Commerce Market 2015 March 2015 € 2,450 UAE B2C E-Commerce Market 2015 March 2015 € 750 Africa B2C E-Commerce Market 2015 February 2015 € 1,750 Sub-Saharan Africa B2C E-Commerce Market 2015 February 2015 € 1,250 North Africa B2C E-Commerce Market 2015 February 2015 € 450 South Africa B2C E-Commerce Market 2015 February 2015 € 750 Brazil B2C E-Commerce Market 2014 December 2014 € 950 Latin America B2C E-Commerce Market 2014 December 2014 € 2,450 Eastern Europe B2C E-Commerce Market 2014 October 2014 € 1,950** Russia B2C E-Commerce Market 2014 October 2014 € 950 Asia-Pacific B2C E-Commerce Market 2014 August 2014 € 3,950** South East Asia B2C E-Commerce Market 2014 July 2014 € 2,950** China B2C E-Commerce Market 2014 June 2014 € 750** Global Clothing B2C E-Commerce Market 2015 January 2015 € 3,450 Global Online Payment Methods: Second Half 2014 December 2014 € 2,950** Global Online Payment Methods: First Half 2014 May 2014 € 1,950** Global Mobile Payment Methods 2014 December 2014 € 3,450 Global B2C E-Commerce Delivery 2014 May 2014 € 2,950** Global Cross-Border B2C E-Commerce 2014 April 2014 € 2,950** Global M-Commerce 2014: Smartphones & Tablets March 2014 € 750** *Single User License **Reflects Discounted Price Report Planned Date Price (excl. VAT) Global M-Commerce 2015: Smartphones & Tablets March 2015 € 1,950 Selected Published Reports Future Reports Europe Online Payment Methods: Full Year 2014
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