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Product Brochure: Europe B2C E-Commerce Delivery 2015

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Product Brochure with summarized information of our publication "Europe B2C E-Commerce Delivery 2015".
Find more here: https://www.ystats.com/product/europe-b2c-e-commerce-delivery-2015/

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Product Brochure: Europe B2C E-Commerce Delivery 2015

  1. 1. 1 EUROPE B2C E-COMMERCE DELIVERY 2015 PUBLICATION DATE: OCTOBER 2015 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4 -7 TABLE OF CONTENTS I PAGE 8 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 9 METHODOLOGY I PAGE 10 RELATED REPORTS I PAGE 11 CLIENTS I PAGE 12-13 FREQUENTLY ASKED QUESTIONS PAGE 14 ORDER FORM I PAGE 15 TERMS AND CONDITIONS
  2. 2. 2 2 PRODUCT DETAILS Title: Type of Product: Category: Covered Regions: Covered Countries: Language: Formats: Number of Charts: Europe B2C E-Commerce Delivery 2015 Market Report Online Delivery Europe, Eastern Europe, Western Europe, Scandinavia UK, Germany, France, Spain, Italy, Netherlands, Austria, Russia, Turkey, Poland, Czech Republic, Ukraine, Belarus, Sweden English PDF & PowerPoint 87 PRICES* Single User License: Site License: Global Site License: € 1,950 (exc. VAT) € 2,925 (exc. VAT) € 3,900 (exc. VAT) QUESTIONS ANSWERED IN THIS REPORT How important is delivery to online shoppers in Europe? How long are European online shoppers willing to wait for delivery? What are the major trends in B2C E-Commerce delivery in Europe? Which delivery methods are most used by online shoppers in this region? SECONDARY MARKET RESEARCH Our reports are exclusively based on secondary market research. Our researchers derive information and data from a variety of reliable published sources and compile the data into understandable and easy-to-use formats. ADVANTAGES Maximum Objectivity Reliable Sources Up-To-Date Analysis Boardroom-Ready PowerPoint Presentations Guidance For Strategic Company Decisions EUROPE B2C E-COMMERCE DELIVERY 2015
  3. 3. 3 ALTERNATIVE DELIVERY METHODS ARE ON THE RISE IN EUROPEAN B2C E-COMMERCE For the majority of online shoppers in European countries, delivery to their home or workplace is the most important B2C E-Commerce delivery option. Nevertheless, alternative options are becoming more and more popular, as yStats.com’s research shows. In the UK, over two thirds of online shoppers have already used click-and-collect services, while in France the most popular alternative option was delivery to a local shop. Germany led in the share of online shoppers using delivery to designated delivery lockers. Another trend in European B2C E-Commerce delivery is the persistent significance of free delivery offers. An overwhelming majority of online shoppers in countries such as the Netherlands, Spain, and Germany indicate that free shipping is one of the most important factors in their purchase decision. On the other hand, delivery speed is also a major issue. Surveys from early 2015 cited in yStats.com’s report reveal that more than half of online shoppers in Europe expect their order to be delivered within 3 to 5 days. Especially in Eastern Europe a significant share of online shoppers is willing to pay extra for faster delivery. In Russia, for example, this share amounted to close to half of online shoppers last year. Competition in B2C E-Commerce delivery in Europe is intense. Amazon.com launched one-hour delivery service in parts of London in 2015, with plans to expand the service’s coverage. In Germany, same-day delivery was launched by retailers such as Zalando, Media Markt and Saturn. Apart from providing faster delivery, online merchants also aim at offering wider delivery options for online shoppers’ convenience. For example, in Turkey, online merchant Morhipo.com started to offer customers a click-and-collect option in cooperation with retail stores. Overall, yStats.com’s report reveals that because B2C E-Commerce delivery is an important factor in determining online shoppers’ satisfaction, retailers, courier companies and postal services compete and cooperate to provide the best options. EUROPE B2C E-COMMERCE DELIVERY 2015
  4. 4. 4 MANAGEMENT SUMMARY GLOBAL DEVELOPMENTS  Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q1 2015 & Q4 2014  Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q1 2015 & Q4 2014  Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected Countries, in %, Q1 2015 & Q4 2014  Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q1 2015 & Q4 2014  Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online Retailers, in % of Online Shoppers, by Selected Countries, November 2014  Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions, October 2014  Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014  Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %, November 2014  Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, 2014 EUROPE REGIONAL  Breakdown of Acceptable Delivery Time, in % of Online Shoppers, by Selected Countries, April 2015  Share of Online Shoppers Considering Fast Delivery to be Important, in %, by Selected Countries, April 2015  Share of Online Shoppers Willing to Wait Additional 1-3 Days for Free Domestic Shipping, in %, August 2014 WESTERN EUROPE  Overview of B2C E-Commerce Delivery, September 2015  Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, 2014 4.1 SUB-REGIONAL  Alternative Delivery Methods Used in Online Shopping, in % of Online Shopping, by the UK, Germany and France, February 2015  Importance of Delivery Features in Online Shopping, in % of Online Shoppers, by the UK, Germany and France, February 2015 EUROPE B2C E-COMMERCE DELIVERY 2015 1 2 3 TABLE OF CONTENTS (1 OF 4) 4
  5. 5. 5 5 WESTERN EUROPE (Cont.) 4.2 UK  Overview of B2C E-Commerce Delivery, October 2015  Delivery and Fulfillment Criteria for Choosing an Online Shop, in % of Online Shoppers, March 2015  Number of Parcels Dispatched by UK Online Retailers through UK Carriers, in millions, 2014 & 2015f  Breakdown of Online Orders by Delivery Service Type Used, in % of Parcels, 2012 - 2014  Breakdown of Preferred Delivery Location for Online Shopping Orders, in % of Online Shoppers, March 2015  Breakdown of Delivery Time Expectations, by UK and Overseas Retailer, in % of Online Shoppers, March 2015  Breakdown of Usage of Click and Collect Service, in % of Online Shoppers, January 2015  Future Developments Considered by Logistics Companies for B2C E-Commerce Delivery, in % of Logistics Companies, August 2014 4.3 GERMANY  Overview of B2C E-Commerce Delivery, October 2015  Factors Encouraging to Shop Online More, in % of Online Shoppers, 2014  Breakdown of Delivery Time Expectations, in % of Online Shoppers, 2014  Breakdown of Usage of Click and Collect and Same Day Delivery Service, in % of Internet Users, August 2015  Problems with B2C E-Commerce Delivery at Least Once, in % of Online Shoppers, 12 Months to April 2015  Reasons for Using In-Store Pick-Up Option for Online Orders, in % of Online Shoppers Who Used the Option, July 2014 4.4 FRANCE  Overview of Selected E-Commerce Delivery Statistics, incl. Delivery Time, Successful Delivery Rate, and Rate of Deliveries Not Completed, by Average and Detailed, 12 Months to August 2015  Delivery Methods Used in Online Shopping, in % of Online Shoppers, June 2014 & June 2015  Delivery Methods Offered by E-Commerce Websites, in % of E-Commerce Websites, July 2014  Reasons for Dissatisfaction of Online Shoppers with Delivery Services, in %, April 2015 4.5 ITALY  Average Monthly Number of Packages Sent in B2C E-Commerce, in millions, 2013 & 2014  Breakdown of Delivery Methods Preferred in Online Shopping, in % of Online Shoppers, 2014  Usage of Same-Day Delivery by Online Shoppers, by Home Delivery and Self Collection, in % of Online Shoppers, 2014 4.6 SPAIN  Drivers for Online Shopping, in % of Online Shoppers, incl. Delivery-Related Services, April 2015  Breakdown of Willingness to Pay for Fast Delivery, in % Online Shoppers, April 2015  Reasons for Satisfaction with Online Shopping Experience, in % of Online Shoppers, incl. Delivery Deadlines, April 2015 4 EUROPE B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (2 OF 4)
  6. 6. 6 6 WESTERN EUROPE (Cont.) 4.6 SPAIN (Cont.)  Share of Online Retailers Offering Free Delivery, in %, and Breakdown of Shipping Price to End Customers, in EUR and in % of Online Retailers, 2014 4.7 NETHERLANDS  Preferences for Delivery Options and Share of Online Shoppers Choosing Slowest Delivery Option to Qualify for Free Shipping, in %, 2014  Usage of Same Day Delivery by Online Shoppers, by Already Used and Willing to Use, in % of Online Shoppers, September 2015  Share of Online Shoppers Who Have Abandoned a Shopping Cart Due to Delivery-Related Issues, in %, 2014 4.8 AUSTRIA  Delivery-Related Criteria Most Important for Choosing an Online Shop, in % of Online Shoppers, May 2015 EASTERN EUROPE 5.1 RUSIA  Overview of B2C E-Commerce Delivery, October 2015  Breakdown of B2C E-Commerce Orders by Delivery Method, in %, 2013 & 2014  Most Important Criteria for Choosing an Online Shop, incl. Delivery, in % of Online Shoppers, September 2014  Delivery Methods Used and Most Preferred for B2C E-Commerce Delivery, in % of Online Shoppers, 2013 & 2014  Delivery Methods Used in Online Shopping, by Used in Last Online Purchase and Used in the Previous 12 Months, in % of Online Shoppers, 2014  Breakdown of Willingness to Pay for Faster Delivery and Delivery Time Expected when Willing to Pay RUB 100 - 200, in % of Online Shoppers, 2014  Breakdown of Delivery Methods Most Offered by Online Retailers, in %, 2014  Overview of Delivery Methods Offered by Top 5 Online Shops by Website Traffic, October 2015 5.2 TURKEY  Overview of B2C E-Commerce Delivery Methods, March 2015  Reasons for Not Buying Online, incl. Delivery, in % of Internet Users, by Gender and Total, 12 Months to March 2015  Problems Encountered in Online Shopping, incl. Delivery, in % of Online Shoppers, by Gender and Total, 12 Months to March 2015 EUROPE B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (3 OF 4) 4 5
  7. 7. 7 7 EASTERN EUROPE (Cont.) 5.3 POLAND  Breakdown of Delivery Methods Most Used in Online Shopping, in % of Online Shoppers, April 2015  Courier Service Used in Courier Delivery to Home/Work, in % of Online Shoppers, April 2015  Factors that Would Encourage to Shop Online More, in % of Online Shoppers, April 2015 5.4 CZECH REPUBLIC  Breakdown of Satisfaction with B2C E-Commerce Delivery, in % of Online Shoppers, 2014  Delivery Companies Used, in % of Online Shops, 2014 5.5 UKRAINE  Most Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q3 2014 5.6 BELARUS  Breakdown of B2C E-Commerce Orders by Delivery Methods, in %, December 2014  Breakdown of the Last B2C E-Commerce Order by Delivery Method, by Order Value, in % of Online Shoppers, September 2014 SCANDINAVIA 6.1 SUB-REGIONAL  Expected Delivery Times among Online Shoppers, by Business Days, in %, Q1 2015  Importance of Choice of Delivery Options, in % Online Shoppers, Q1 2015  Importance of Next-Day Delivery, in % Online Shoppers, Q1 2015 6.2 SWEDEN  Breakdown of Preferred Delivery Methods, in % of Online Shoppers, Q1 2015 5 EUROPE B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (4 OF 4) 6
  8. 8. 8 8 EUROPE B2C E-COMMERCE DELIVERY 2015 REPORT-SPECIFIC SAMPLE CHARTS
  9. 9. 9 GENERAL METHODOLOGY OF OUR MARKET REPORTS  The reports are compiled based on secondary market research. Secondary research is information gathered from previously published sources. Our reports are solely based on information and data acquired from national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries, news portals and many other reliable sources. By using various sources we ensure maximum objectivity for all obtained data. As a result, companies gain a precise and unbiased impression of the market situation.  Cross referencing of data is conducted in order to ensure validity and reliability.  The source of information and its release date are provided on every chart. It is possible that the information contained in one chart is derived from several sources. If this is the case, all sources are mentioned on the chart.  The reports take into account a broad definition of B2C E-Commerce, which might include mobile commerce. As definitions may vary among sources, exact definition used by the source (if available) is included at the bottom of the chart.  Our reports include text charts, pie charts, bar charts, rankings, line graphs and tables. Every chart contains an Action Title, which summarizes the main idea/finding of the chart and a Sub Title, which provides necessary information about the country, the topic, units or measures of currency, and the applicable time period(s) to which the data refers. With respect to rankings, it is possible that the summation of all categories amounts to more than 100%. In this case, multiple answers were possible, which is noted at the bottom of the chart.  Reports are comprised of the following elements, in the following order: Cover page, preface, legal notice, methodology, definitions, table of contents, management summary (summarizing main information contained in each section of report) and report content (divided into sections and chapters). When available, we also include forecasts in our report content. These forecasts are not our own; they are published by reliable sources. Within Global and Regional reports, we include all major developed and emerging markets, ranked in order of importance by using evaluative criteria such as sales figures.  If available, additional information about the data collection, for example the time of survey and number of people surveyed, is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the contents of the respective data.  When providing information about amounts of money, local currencies are most often used. When referencing currency values in the Action Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange rate for the respective time period. Should the currency figure be in the future, the average exchange rate of the past 12 months is used.  The reports include mainly data from the last 12 months prior to the date of report publication. Exact publication dates are mentioned in every chart. METHODOLOGY OF OUR EUROPE B2C E-COMMERCE DELIVERY 2015 REPORT  This report covers the B2C E-Commerce delivery market.  It starts with a global chapter, featuring global trends and developments and country and regional comparisons.  The rest of the report covers the relevant region. Within this region, countries are grouped into sub-regions. The countries in the region are ranked by B2C E-Commerce sales. All major countries are covered, though data availability varied across the markets.  First, regional information is presented, such as country comparisons. Next, sub-regional information is covered, where available.  Depending on data availability, the following types of market information are included for the countries: the importance of various delivery services to online shoppers such as free delivery and same day delivery; delivery methods used and preferred by online shoppers, such as delivery by post, pick-up from store and courier delivery to home and work; delivery options offered by online retailers; and information about delivery times. Furthermore, for selected major markets a qualitative overview of B2C E-Commerce delivery trends and news about players was included in a text chart. EUROPE B2C E-COMMERCE DELIVERY 2015
  10. 10. 10 UPCOMING RELATED REPORTS Global B2C E-Commerce Delivery 2015 October 2015 € 2,950 Europe Cross-Border B2C E-Commerce 2015 August 2015 € 1,950 Europe Online Payment Methods: First Half 2015 August 2015 € 750 Europe M-Commerce Snapshot 2015 March 2015 € 950 France B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450 Germany B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450 UK B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450 Russia B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450 Top 8 Global B2C E-Commerce Country Sales Forecasts: 2015 to 2018 July 2015 € 2,950 Global Cross-Border B2C E-Commerce 2015 August 2015 € 2,950 Global Online Payment Methods: First Half 2015 July 2015 € 1,950 Omnichannel Trend in Global B2C E-Commerce and General Retail March 2015 € 950 Global M-Commerce 2015: Smartphones & Tablets March 2015 € 1,950 Global B2C E-Commerce Market 2014 October 2014 € 4,950** Global B2C E-Commerce and Online Payment Market 2014 October 2014 € 5,950** Eastern Europe B2C E-Commerce Market 2014 October 2014 € 1,950** REPORT PUBLICATION DATE PRICE* Asia-Pacific B2C E-Commerce Delivery 2015 October 2015 € 950 Europe B2C E-Commerce Market 2015 December 2015 € 2,950 EUROPE B2C E-COMMERCE DELIVERY 2015 **Reflects Discounted Price
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