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S. Dev Appanah
                                                          dev@trnlab.org
                                                          www.trnlab.org




                                                                                                     JANUARY 2008

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Institute and that copyright relating to this report vests in TRN Institute. Images are reproduced without permission.
ation
                     bserv
                 &o                outcome
          nding
     rsta                          mapping
unde               rming
            ainsto
         br
                        typing         SROI
                     to
              id pro
         rap                   ent
                      efinem
                 n&r
        aluatio          tation
     ev
                  emen
             impl
Youth Social Enterprise Initiative (YSEI)
             www.ysei.org
what is social entrepreneurship?



INNOVATION
IMPACT
INCOME
balance the generation of social/environmental and economic returns to remain effective and
sustainable over time
Keys to a successful social enterprise*



                                       Purely philanthropic                                   Purely commercial


                                       Appeal to goodwill       Mixed motives                 Appeal to self-
                Motives,
                                                                                              interest
                Methods &              Mission driven           Mission driven &
                Goals                                           market driven                 Market driven
                                       Social value
                                                                Social & economic             Economic value
                                                                value

                                                               Subsidised rates or            Market-rate prices
                       beneficiaries   Pay nothing             mix of full of payers &
                                                               those who pay nothing

                                                                Below-market capital, or
    Key stakeholders




                                       Donations &                                            Market-rate capital
                                                                mix of donations &
                       capital
                                       grants                   market-rate capital
                                                                Below-market wages, or       Market-rate
                       workforces      Volunteers               mix of volunteers and        compensation
                                                                fully paid staff
                                                                Special discounts, or mix
                                       Make in-kind                                          Market-rate prices
                       suppliers                                of in-kind & full price
                                       donations
                                                                donations



                   * Sailendra Dev Appanah, TRN, http://www.thairuralnet.org/download/Social_entrepreneur_tools.ppt
Keys to a successful social enterprise



                                       Purely philanthropic                                Purely commercial


                                       Appeal to goodwill     Mixed motives                Appeal to self-
                Motives,
                                                                                           interest
                Methods &              Mission driven         Mission driven &
                                       Wikipedia
                Goals                                         market driven                Market driven
                                       Social value
                                                              Social & economic            Economic value
                                                              value

                                                              Subsidised rates or         Market-rate prices
                       beneficiaries   Pay nothing            mix of full of payers &
                                                              those who pay nothing

                                                              Below-market capital, or
    Key stakeholders




                                       Donations &                                        Market-rate capital
                                                              mix of donations &
                       capital
                                       grants                 market-rate capital
                                                              Below-market wages, or      Market-rate
                       workforces      Volunteers             mix of volunteers and       compensation
                                                              fully paid staff
                                                              Special discounts, or mix
                                       Make in-kind                                       Market-rate prices
                       suppliers                              of in-kind & full price
                                       donations
                                                              donations
Keys to a successful social enterprise



                                       Purely philanthropic                                Purely commercial


                                       Appeal to goodwill     Mixed motives                Appeal to self-
                Motives,
                                                                                           interest
                Methods &              Mission driven         Mission driven &
                                                               Aravind
                                       Wikipedia
                Goals                                         market driven                Market driven
                                       Social value
                                                              Social & economic            Economic value
                                                              value

                                                              Subsidised rates or         Market-rate prices
                       beneficiaries   Pay nothing            mix of full of payers &
                                                              those who pay nothing

                                                              Below-market capital, or
    Key stakeholders




                                       Donations &                                        Market-rate capital
                                                              mix of donations &
                       capital
                                       grants                 market-rate capital
                                                              Below-market wages, or      Market-rate
                       workforces      Volunteers             mix of volunteers and       compensation
                                                              fully paid staff
                                                              Special discounts, or mix
                                       Make in-kind                                       Market-rate prices
                       suppliers                              of in-kind & full price
                                       donations
                                                              donations
Keys to a successful social enterprise



                                       Purely philanthropic                                Purely commercial


                                       Appeal to goodwill     Mixed motives                Appeal to self-
                Motives,
                                                                                           interest
                Methods &              Mission driven         Mission driven &               Hybrid
                                                               Aravind
                                       Wikipedia
                Goals                                         market driven                Market driven
                                       Social value                                           Cars
                                                              Social & economic            Economic value
                                                              value

                                                              Subsidised rates or         Market-rate prices
                       beneficiaries   Pay nothing            mix of full of payers &
                                                              those who pay nothing

                                                              Below-market capital, or
    Key stakeholders




                                       Donations &                                        Market-rate capital
                                                              mix of donations &
                       capital
                                       grants                 market-rate capital
                                                              Below-market wages, or      Market-rate
                       workforces      Volunteers             mix of volunteers and       compensation
                                                              fully paid staff
                                                              Special discounts, or mix
                                       Make in-kind                                       Market-rate prices
                       suppliers                              of in-kind & full price
                                       donations
                                                              donations
water is supplied to the
children play on
                                  schools and surrounding
                                                             advertising
merry-go-round
                                         community
                                                              finances
                                                             maintenance




           powerful pumps store lots
               of water in tank




     Clean Water: Playpumps Intl
Jaspal Shakya
Community Friendly
   Movement
Marielle Nadal
    idea!s
Salah Uddin Ahmad
      XayanIT
Cyber-health program
CSR Institute, Stock Exchange Thailand
            www.csri.or.th
Sus.
       Social
NGOs                Hybrid           Biz
                              Biz
        Ent




                convergence
BUSINESS
   3.0
Does business have a future?
At the rate
we’re going....
NO!
WHY?
 (explicit)
can itself is
                            more costly and
                            complicated to
                          manufacture than the
                               beverage




              Lean Thinking, James Womack & Daniel Jones




the life of a Cola can
loss of
                    ecosystem,
               threat to other living
                      systems




land area cleared
natural resource
                        loss; improper
                     valuation of natural
                            capital




bauxite mined in Australia
producer
                                              level waste




 trucked to chemical reduction mill where 1 ton of
bauxite, when purified, generates half-ton aluminum
loaded on giant ore carrier and sent to Sweden or
Norway (1 month journey); sits in smelter for 2 months
energy loss
                                                                                         & heat not
                                                                                         captured
                               2 hours
                                                                                   smelter takes 2 hours to turn
                                                                                  half ton aluminum into quarter
                                                                                  ton of aluminum metal - ingots
                                                                                          10 meters long




                                         cured for 2 weeks b4 being sent to
sheets are punched and cans are           roller mills in germany each ingot
formed, painted w/ product info,         heated to 900 degrees F and rolled
  lacquered, flanged, sprayed w/                down into thinner sheets
       protective coating


                                                                               900 F
social cost of
                                             urban migration?




factory workers bear the brunt of the toxic materials and
   processes; most supply of cheap labour comes from
   communities/ ecosystems that have been destroyed
1500 cans per
   minute




health impacts
 of synthetic
 materials?
consumer level
                                 waste; average 84%
                                    of cans are
                                    discarded




drinking the cola takes a few minutes;
throwing away the can takes 1 second
Every product we consume has a
                                            social &
 similar hidden history, an unwritten
inventory of materials, resources, and =   ecological
  impacts. It also has attendant waste     footprint
 generated by its use and disposition.




   we’re killing the very systems that sustain business
WHY?
 (implicit)
unsustainable capitalism
extract raw materials   labour + tech = products   sold for profits   discarded somewhere




                 low or no values attached to largest
                   & fast depleting stocks of capital
  natural resources living systems                        the environment
value disconnect
               karma




             Value
For-profits                  Non-profits




             philanthropy
greenwashing

           Energy consumption
                    =
                Bangkok
               Nonthaburi
              Kanchanaburi
              Samut Prakan
              Pathum Thani
               * Source: Green Peace Thailand
Oprah calls it the “rush of giving”
                              “The best shopping experience there is!”
philanthropy is just plain wrong because...
                               creating dependency on
   sign that you’ve ‘stolen’                            easy way to buy some
                                       grantees
  somewhere down the line                                  “karma credits”

                  what’s the point of doing something
                  external to your business model???
irrational fear
         •   why aren’t we scared?

         •   we’re more scared about terrorism,
             and flying, than smoking or global
             warming

         •   we fret more about remote
             possibilities than higher possibilities

         •   old brain living in a new world -
             responding to old types of fear

         •   what we can’t control - driving vs.
             flying

         •   immediate - smoking/ drinking vs.
             flying

         •   threats readily available in memory -
             fear of spectacular killings vs.
             undramatic like smoking
...there is one and only one
social responsibility of
business – to use its resources
and engage in activities
designed to increase its
profits…To burden business
with wider goals, was pure and
unadulterated socialism”

Milton Friedman, Capitalism
and Freedom
true...but!
    •   accounting system flawed - natural capital treated as
        free, unlimited and indispensable part of production
        process


•   business is interlinked - decisions made in biz world do
    have repercussions in social and environmental spheres


•   somewhere down the line, we forgot that business is
    about value creation and profit is merely a tool to grow
triple bottom line

          “… the truly sustainable company would
          have no need to write checks to charity
          or ʻgive backʼ to the local community,
          because the companyʼs daily operations
          wouldnʼt deprive the community, but
          would enrich it. Sustainable companies
          find areas of mutual interest and ways to
          make ʻdoing goodʼ and ʻdoing wellʼ
          synonymous, thus avoiding the implied
          conflict between society and
          shareholders”

          Andy Savitz & Karl Weber, The Triple
          Bottom Line
blended value
      In the realm of the new model, then, if you want to
      maximize economic value by generating financial
      returns for investors, you should no longer be able
      to do it without taking into account how your
      execution of a business strategy is effected by
      social and environmental factors. And if you want to
      achieve greater social and environmental justice in
      the world, you shouldnʼt be able to unless you
      understand the economics of modern business.
      Over coming decades we will have a window of
      opportunity to significantly decrease poverty—and
      create more sustainable (in every sense of the
      term!) enterprises, companies driven to maximize
      their full value potential. To do so, however, we must
      advance a new understanding of how we invest in
      value creation and manage corporations to capture
      their full value potential.

      Jed Emerson, Blended Value
economic


    social


 environmental




sustainability
green
reduce energy, waste
     and costs
          •   biomimicry - based bldg design
              termites nest

          •   temp maintained at 73 - 77 F

          •   less than 10% of energy in
              equivalent bldg

          •   immediately saved US$ 3.5 million
              by not installing a/c unit

          •   alternative fuel sources
Collins Companies
                    Wonderworld
innovative new products
      & processes
             •   new material - solenium,
                 remanufactured back into itself

             •   production - simpler (fewer steps)
                 and less wasteful (99.7% less waste
                 & 0.3 gets reused)

             •   stain-resistant and easily cleaned by
                 water

             •   so superior, not marketed as
                 environmental product
open new markets

         •   new material - solenium,
             remanufactured back into itself

         •   production - simpler (fewer steps)
             and less wasteful (99.7% less waste
             & 0.3 gets reused)

         •   stain-resistant and easily cleaned by
             water

         •   so superior, not marketed as
             environmental product
worker productivity
           •   ING designed green building in
               HQ, Amsterdam - annual energy
               savings of $3 mill

           •   building cost an additional 700k -
               which was paid back in 3 months

           •   worker satisfaction gains in labor
               productivity - 6% - 16%

           •   attracts and retains good talent

           •   more and more people want
               meaning in their work - greater
               good
differentiate yourself

 reduce legal risk &
   insurance cost
key points
•   one intended goal can yield other unexpected benefits -
    reduce bldg energy - improved worker satisfaction -
    increase in bottom line

•   linear is out, cyclical is in!

•   innovation & experimentation - we are born from here

•   measure, measure, measure - like TQM, six sigma -
    measure against a triple bottom line

•   internet - abundance of knowledge & info - blogs!

•   business as usual is dead - evolve!
quot;I don't think it's that naïve to actually think that the mission of business is
to help create a better world, Why is 'greed is good' the only motto for
business? Why not use business for idealistic purposes and yet be a
profitable business?quot;

Ho Kwon Ping, Founder of Banyan Tree Group

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Business 3.0

  • 1. S. Dev Appanah dev@trnlab.org www.trnlab.org JANUARY 2008 By accepting this document the Recipient is deemed to have recognized that this report is the property of TRN Institute and that copyright relating to this report vests in TRN Institute. Images are reproduced without permission.
  • 2. ation bserv &o outcome nding rsta mapping unde rming ainsto br typing SROI to id pro rap ent efinem n&r aluatio tation ev emen impl
  • 3. Youth Social Enterprise Initiative (YSEI) www.ysei.org
  • 4.
  • 5.
  • 6. what is social entrepreneurship? INNOVATION IMPACT INCOME
  • 7. balance the generation of social/environmental and economic returns to remain effective and sustainable over time
  • 8. Keys to a successful social enterprise* Purely philanthropic Purely commercial Appeal to goodwill Mixed motives Appeal to self- Motives, interest Methods & Mission driven Mission driven & Goals market driven Market driven Social value Social & economic Economic value value Subsidised rates or Market-rate prices beneficiaries Pay nothing mix of full of payers & those who pay nothing Below-market capital, or Key stakeholders Donations & Market-rate capital mix of donations & capital grants market-rate capital Below-market wages, or Market-rate workforces Volunteers mix of volunteers and compensation fully paid staff Special discounts, or mix Make in-kind Market-rate prices suppliers of in-kind & full price donations donations * Sailendra Dev Appanah, TRN, http://www.thairuralnet.org/download/Social_entrepreneur_tools.ppt
  • 9. Keys to a successful social enterprise Purely philanthropic Purely commercial Appeal to goodwill Mixed motives Appeal to self- Motives, interest Methods & Mission driven Mission driven & Wikipedia Goals market driven Market driven Social value Social & economic Economic value value Subsidised rates or Market-rate prices beneficiaries Pay nothing mix of full of payers & those who pay nothing Below-market capital, or Key stakeholders Donations & Market-rate capital mix of donations & capital grants market-rate capital Below-market wages, or Market-rate workforces Volunteers mix of volunteers and compensation fully paid staff Special discounts, or mix Make in-kind Market-rate prices suppliers of in-kind & full price donations donations
  • 10. Keys to a successful social enterprise Purely philanthropic Purely commercial Appeal to goodwill Mixed motives Appeal to self- Motives, interest Methods & Mission driven Mission driven & Aravind Wikipedia Goals market driven Market driven Social value Social & economic Economic value value Subsidised rates or Market-rate prices beneficiaries Pay nothing mix of full of payers & those who pay nothing Below-market capital, or Key stakeholders Donations & Market-rate capital mix of donations & capital grants market-rate capital Below-market wages, or Market-rate workforces Volunteers mix of volunteers and compensation fully paid staff Special discounts, or mix Make in-kind Market-rate prices suppliers of in-kind & full price donations donations
  • 11. Keys to a successful social enterprise Purely philanthropic Purely commercial Appeal to goodwill Mixed motives Appeal to self- Motives, interest Methods & Mission driven Mission driven & Hybrid Aravind Wikipedia Goals market driven Market driven Social value Cars Social & economic Economic value value Subsidised rates or Market-rate prices beneficiaries Pay nothing mix of full of payers & those who pay nothing Below-market capital, or Key stakeholders Donations & Market-rate capital mix of donations & capital grants market-rate capital Below-market wages, or Market-rate workforces Volunteers mix of volunteers and compensation fully paid staff Special discounts, or mix Make in-kind Market-rate prices suppliers of in-kind & full price donations donations
  • 12. water is supplied to the children play on schools and surrounding advertising merry-go-round community finances maintenance powerful pumps store lots of water in tank Clean Water: Playpumps Intl
  • 14. Marielle Nadal idea!s
  • 17. CSR Institute, Stock Exchange Thailand www.csri.or.th
  • 18.
  • 19. Sus. Social NGOs Hybrid Biz Biz Ent convergence
  • 20. BUSINESS 3.0 Does business have a future?
  • 22. NO!
  • 24. can itself is more costly and complicated to manufacture than the beverage Lean Thinking, James Womack & Daniel Jones the life of a Cola can
  • 25. loss of ecosystem, threat to other living systems land area cleared
  • 26. natural resource loss; improper valuation of natural capital bauxite mined in Australia
  • 27. producer level waste trucked to chemical reduction mill where 1 ton of bauxite, when purified, generates half-ton aluminum
  • 28. loaded on giant ore carrier and sent to Sweden or Norway (1 month journey); sits in smelter for 2 months
  • 29. energy loss & heat not captured 2 hours smelter takes 2 hours to turn half ton aluminum into quarter ton of aluminum metal - ingots 10 meters long cured for 2 weeks b4 being sent to sheets are punched and cans are roller mills in germany each ingot formed, painted w/ product info, heated to 900 degrees F and rolled lacquered, flanged, sprayed w/ down into thinner sheets protective coating 900 F
  • 30. social cost of urban migration? factory workers bear the brunt of the toxic materials and processes; most supply of cheap labour comes from communities/ ecosystems that have been destroyed
  • 31. 1500 cans per minute health impacts of synthetic materials?
  • 32. consumer level waste; average 84% of cans are discarded drinking the cola takes a few minutes; throwing away the can takes 1 second
  • 33. Every product we consume has a social & similar hidden history, an unwritten inventory of materials, resources, and = ecological impacts. It also has attendant waste footprint generated by its use and disposition. we’re killing the very systems that sustain business
  • 34.
  • 35.
  • 37. unsustainable capitalism extract raw materials labour + tech = products sold for profits discarded somewhere low or no values attached to largest & fast depleting stocks of capital natural resources living systems the environment
  • 38. value disconnect karma Value For-profits Non-profits philanthropy
  • 39. greenwashing Energy consumption = Bangkok Nonthaburi Kanchanaburi Samut Prakan Pathum Thani * Source: Green Peace Thailand
  • 40. Oprah calls it the “rush of giving” “The best shopping experience there is!” philanthropy is just plain wrong because... creating dependency on sign that you’ve ‘stolen’ easy way to buy some grantees somewhere down the line “karma credits” what’s the point of doing something external to your business model???
  • 41. irrational fear • why aren’t we scared? • we’re more scared about terrorism, and flying, than smoking or global warming • we fret more about remote possibilities than higher possibilities • old brain living in a new world - responding to old types of fear • what we can’t control - driving vs. flying • immediate - smoking/ drinking vs. flying • threats readily available in memory - fear of spectacular killings vs. undramatic like smoking
  • 42. ...there is one and only one social responsibility of business – to use its resources and engage in activities designed to increase its profits…To burden business with wider goals, was pure and unadulterated socialism” Milton Friedman, Capitalism and Freedom
  • 43. true...but! • accounting system flawed - natural capital treated as free, unlimited and indispensable part of production process • business is interlinked - decisions made in biz world do have repercussions in social and environmental spheres • somewhere down the line, we forgot that business is about value creation and profit is merely a tool to grow
  • 44. triple bottom line “… the truly sustainable company would have no need to write checks to charity or ʻgive backʼ to the local community, because the companyʼs daily operations wouldnʼt deprive the community, but would enrich it. Sustainable companies find areas of mutual interest and ways to make ʻdoing goodʼ and ʻdoing wellʼ synonymous, thus avoiding the implied conflict between society and shareholders” Andy Savitz & Karl Weber, The Triple Bottom Line
  • 45. blended value In the realm of the new model, then, if you want to maximize economic value by generating financial returns for investors, you should no longer be able to do it without taking into account how your execution of a business strategy is effected by social and environmental factors. And if you want to achieve greater social and environmental justice in the world, you shouldnʼt be able to unless you understand the economics of modern business. Over coming decades we will have a window of opportunity to significantly decrease poverty—and create more sustainable (in every sense of the term!) enterprises, companies driven to maximize their full value potential. To do so, however, we must advance a new understanding of how we invest in value creation and manage corporations to capture their full value potential. Jed Emerson, Blended Value
  • 46. economic social environmental sustainability
  • 47. green
  • 48. reduce energy, waste and costs • biomimicry - based bldg design termites nest • temp maintained at 73 - 77 F • less than 10% of energy in equivalent bldg • immediately saved US$ 3.5 million by not installing a/c unit • alternative fuel sources
  • 49. Collins Companies Wonderworld
  • 50. innovative new products & processes • new material - solenium, remanufactured back into itself • production - simpler (fewer steps) and less wasteful (99.7% less waste & 0.3 gets reused) • stain-resistant and easily cleaned by water • so superior, not marketed as environmental product
  • 51. open new markets • new material - solenium, remanufactured back into itself • production - simpler (fewer steps) and less wasteful (99.7% less waste & 0.3 gets reused) • stain-resistant and easily cleaned by water • so superior, not marketed as environmental product
  • 52. worker productivity • ING designed green building in HQ, Amsterdam - annual energy savings of $3 mill • building cost an additional 700k - which was paid back in 3 months • worker satisfaction gains in labor productivity - 6% - 16% • attracts and retains good talent • more and more people want meaning in their work - greater good
  • 53. differentiate yourself reduce legal risk & insurance cost
  • 54. key points • one intended goal can yield other unexpected benefits - reduce bldg energy - improved worker satisfaction - increase in bottom line • linear is out, cyclical is in! • innovation & experimentation - we are born from here • measure, measure, measure - like TQM, six sigma - measure against a triple bottom line • internet - abundance of knowledge & info - blogs! • business as usual is dead - evolve!
  • 55. quot;I don't think it's that naïve to actually think that the mission of business is to help create a better world, Why is 'greed is good' the only motto for business? Why not use business for idealistic purposes and yet be a profitable business?quot; Ho Kwon Ping, Founder of Banyan Tree Group